HI5019 Strategic Information System: Mortlock Wing Library Report

This report presents a strategic information system proposal for Mortlock Wing Library, addressing its critical success factors, primary objectives, and mission statement. It includes a formal organizational chart and an analysis of the current system, highlighting control weaknesses. The proposal outlines the primary features of a new, improved system, incorporating advanced technologies like mobile applications and biometrics for enhanced security and efficiency. The report also discusses technology platforms, potential security risks, and user views. The proposed system aims to improve customer satisfaction, data management, and overall organizational performance by leveraging technological advancements and addressing existing vulnerabilities within the Mortlock Wing Library's operations.

Running Header: Strategic Information System for business and Enterprise
Strategic Information System for business and Enterprise
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Strategic Information System for business and Enterprise
Contents
1. Introduction.........................................................................................................................................3
1.1 Introduction of Mortlock Wing....................................................................................................3
1.2 Critical Success factors and primary objectives of Mortlock Wing.............................................3
1.3 Information for attaining objectives.............................................................................................4
1.4 Mission Statement.......................................................................................................................4
2. Formal organizational chart.................................................................................................................4
3. Analysis of Mortlock Wing Library.....................................................................................................5
3.1 Current System of organization...................................................................................................5
3.2 Identification of Specific Control Weaknesses within Mortlock Wing........................................7
4. New improved system of Mortlock Wing................................................................................................8
4.1 Primary features of new improved system.........................................................................................8
4.2 Relevance of new advanced technologies........................................................................................10
5. Other items of proposal.........................................................................................................................11
5.1 Technology platforms for the system...............................................................................................11
5.2 Potential security risk......................................................................................................................11
5.3 User views which are source documents.........................................................................................13
Conclusion.................................................................................................................................................14
References.................................................................................................................................................15

Strategic Information System for business and Enterprise
1. Introduction
1.1 Introduction of Mortlock Wing
Business functionalities have seen revolutionary changes with the introduction of technology and
globalization (Abawajy, 2014). With the effect of globalization, numerous opportunities have
been originated with regards to the expansion of organizations in the domestic as well as in the
international markets. Along with globalization, technology has also been one of the major
determinant factors for the growth and development of business markets. In relation with the
changes in information technology, this report will discuss the scenario of Mortlock Wing State
Library situated in South Australia. This is the largest public research library in the state with a
huge collection of material for research for information, general references and South Australian
information. Organization has now adopted information technology in order to perform their
functionalities in a better way for enhancing performance of organization as well as to enhance
the customer satisfaction.
1.2 Critical Success factors and primary objectives of Mortlock Wing
Functionalities of Mortlock Wing differ from normal ordinary libraries ((slsa.sa 2018). This is
because an ordinary library provides books and related services on different subjects, whereas
Mortlock Wing is engaged in providing information and referral services to the community.
Apart from this, this library also cooperates with several agencies in order to uplift the economic,
social and educational benefits to the state (guides.slsa.sa.gov 2018). With regards to all this,
organization uses information technology to provide its services to the target audience in their
state. Following are some of the critical success factors for Mortlock Wing:
 Actively collects as well as provides both historical and contemporary information with
regards to the state’s documentary heritage.
 This also supports cultural life and to promote this amongst the new generation, various
public programs are being conducted along with conducting several lifelong
opportunities.
 Public libraries are being supported (Bhunia, Hsiao, Banga and Narasimhan, 2014).
 Training is being provided to the employees with regards to the improvement in
customer satisfaction.

Strategic Information System for business and Enterprise
Primary objectives of Mortlock Library are as follows:
 Providing books and other information related to:
 general reference collections
 heritage collections
 rare books
 children’s literature research collection
1.3 Information for attaining objectives
In terms of attaining competitive advantage along with maintaining its unique image from the
other libraries, organization needs to develop as well as form a competitive structure of cost
(Bicakci, Unal, Ascioglu and Adalier, 2014). Apart from this, organization should also use the
technology based products and services in an effective manner with the objective of attaining
sustainable growth and overall development. With regards to this, many new entrants are trying
to acquire markets share of Mortlock Wing; thus, it is required for the organization to set certain
barriers by providing certain unique services to its customers or by adding additional value in
their services which could make big difference in the organizational services and other
companies’ services. In terms of maintaining the effectiveness of their services along with
retaining the advantage of low unit cost of structure, primary focus of the organization will be
over maintaining the quality of their services.
1.4 Mission Statement
Mortlock Wing is engaged in providing historical as well as contemporary information to its
clients and with regards to this; organizational mission statement is “to provide collection of
South Australian information, general reference material for executing research in an appropriate
manner” (guides.slsa.sa.gov 2018). Along with providing information to its clients, organization
also believes in attracting new clients and with regards to this, they have focused over the
interior of the organization. This has helped the organization to be counted in the top 20 most
beautiful libraries across the globe as per U.S. magazine (Travel + leisure) in 2014.
2. Formal organizational chart

Strategic Information System for business and Enterprise
Figure 1: Organizational chart of Mortlock Wing Library.
3. Analysis of Mortlock Wing Library
3.1 Current System of organization
Mortlock Wing was established in 1884 as Adelai’s Public Library, Museum and Art Gallery.
Since, then this library has acquired the place in the top 20 most beautiful libraries in the world.
Mortlock library is being counted with big libraries such as Oxford University’s Bodleian
Library, Central Library of Vancouver, Austrian National Library, etc (guides.slsa.sa.gov 2018).
This library provides integration of both historical and contemporary information with regards to
the State Library. Apart from the information, this library provides luxurious and peaceful
environment. The interior of this library makes them feel like they have entered Harry Potter’s
library. This library provides outstanding experience along with various material and information
for executing researches in relation to the services for the community (Bott and Milkau, 2014).
Structure of this institute is considered as vertical manner through which it could have able to
operate in the form of network based structure. With regards to this structure and their services,
organization seeks for enhancing its performance by providing research material to its clients.
Mortlock Wing has established its unique image amongst their clients (Devadevan, 2013).
Customer satisfaction is the priority for organization and in relation to this, organization seeks

Strategic Information System for business and Enterprise
for improving its services on regular basis by enhancing books, research material and related
material for their state. This has helped the organization to acquire the available opportunities in
the market in order to provide high value to their clients and stakeholders.
For enhancing the effectiveness of their services, organization has adopted integrated
information system into their functionalities. Mortlock Wing is a library and its growth and
development is based over the customer satisfaction, thus, customer satisfaction has been put on
the priority with the objective to desired goals and objectives as well as to retain its leading
position in the target market.
In the tech enthusiast’s world, adaptation of technology improvements is necessary for smooth
functioning of business (Gill, Bunker and Seltsikas, 2015). This helps in enhancing the
productivity, managing database and in enhancing the customer service. Apart from this,
technology ensures the organization to manage its services accordingly as per the consumers’
demands and wants. With regards to this, Mortlock Wing has segregated their services and
research material on the basis of their customer segments. Mortlock Wing has vast information
in relation with the State’s historical as well as contemporary data. With regards to this, library
requires an adequate system for managing their sources from which they collect information
along with keeping their client’s record. In order to make this information safe and secure, they
have adopted technological measures to make their system effective as well as efficient in terms
of retaining its goodwill in the market. Mortlock Wing has certain information which is highly
confidential which could lead to severe dangers to the state. Apart from this, rising cybercrimes
are other major factors which could affect organizational performance. With regards to this,
organization has adopted advanced technological measures which information could be kept
secure and no third party could access it without proper registration. This also helps their clients
to rely upon the library and on their functionalities (Goodhart, Hartmann, Llewellyn, Suarez and
Weisbrod, 2013). Thus, information collected from Mortlock Wing could be used by its clients
in their researches.
3.2 Specific Control Weaknesses within Mortlock Wing
Rise in technology has changed the functionalities of business corporations and in relation to
this; Mortlock Wing has also adopted technological measures for enhancing their customer’s
experiences. They have started providing services on customer’s mobile and computers which is

Strategic Information System for business and Enterprise
essential in terms of enhancing its customer base. Previously, people used to go at library for
collecting information and as libraries are known as the perfect place to read and study in a
peaceful environment. But with the passage of time, people started preferring to avail
information and related services through digital mediums (Kenway, 2018). Thus, Mortlock Wing
has also adopted this system by providing a unique id and password for accessing the books and
other material through digital mediums. Although, chances of fraud, leakage of information and
chances of hacking their account is huge, but, this system has been adopted by the organization
with the objective to match up their clients’ demands and wants.
Mortlock Wing also supports their users to share information with the library and for the same,
they get relevant amount if library finds the information useful and effective. In relation with
this, hackers could use this service to access unauthorized information (Mocker, Weill and
Woerner, 2014). This could affect organizational goodwill in financial as well as in terms of
market image. Since a very long time, Mortlock Wing is performing is providing numerous
information to its clients which they use in executing their researches but with the
implementation of technological measures, security and privacy of their users may get breach.
This will ultimately affects organizational performance which is one of the biggest disadvantages
for Mortlock Wing.

Strategic Information System for business and Enterprise
Figure 2: System flowchart of Mortlock Wing
4. New improved system of Mortlock Wing
4.1 Primary features of new improved system
Mobile application can be considered as one of the most highly convenient, easy to use,
less time consuming and handy mechanisms that can be adopted by Mortlock Wing library. Use
of mobile application for storing the data, keeping the records of the books and other assets of
the institution, and safety of the data will be possible in a better way (Oliveira, Faria, Thomas
and Popovič, 2014). As the trend of making use of mobile applications is rising at a great pace
and hence implementation of mobile applications for operating the various complex functions
will improving the overall efficiency and as the application is more convenient and easy to use
there will be minimum risk of losing any kind of data within the library. Moreover, there are
other associated systems that can also be implemented with the corporation such as biometrics,

Strategic Information System for business and Enterprise
integration of PLS with the HLS standards and upgrade the mainframe systems to a UNIX and
DB2.
Implementing bio-metrics in Mortlock Wing library will provide a high level of security
to the institutions, as the bio-metrics system will allow the entry of only registered individuals.
Moreover, making association of the bio-metrics system with the mobile application will also aid
in keeping an eye on the physical behaviors of the individuals. Moreover, as the library will be
able to access the data or details of the individuals within the institution as the bio-metrics saves
and stores the data of the registered members and also there will be an increase in the trust level
of the individuals as the stored data is safe and secured (Osei-Kyei and Chan, 2015). This
mechanism will be increasing the level of security within the organization and hence making use
of this system will be proven highly significant for the library. Bio-metrics have various forms of
systems for recognizing the individuals which are based on the methods of authentication. As
each of the bio-logical attributes of the individuals differs from other, making use of bio-metric
feature of authentication is suggestible. Hand based recognition; face recognition, fingerprint
recognition and voice recognition are some of the other attributes that are based on the bio-
metric authentication process and same can be adopted by the Mortlock Wing library for the
better and new implemented system.
There are some more applications and mechanisms which will be proven beneficial for Mortlock
Wing library which are PLS with HLS. Integration of these both mentioned systems will be
improving the sense and level of security within the library. A non-supportable platform is used
for operating the user interface of PLS system. According to this system, the operating authority
of library will have to enter the data based on the application on internet into the mechanism that
is based on PLS for the purpose of producing any sort of document. And hence, for minimizing
the expenses, optimizing the level of functionality, and also enhancing the level of functionality,
the Mortlock Wing library should make integration of the mentioned systems. By making
integration of these applications the entity will be highly successful in as they will be exceling
the customer service segment thus providing them suitable and best services. Moreover, with the
association of IT team and the mentioned applications and systems the library will be attaining
high peaks of success and prosperity.

Strategic Information System for business and Enterprise
4.2 Relevance of new advanced technologies
Adoption and application of EDI (Electronic data interchange) will be one of the biggest
changes that will be proven beneficial for developing a better and improved system for the
business organization (Edibasics 2018). EDI is a system through which the exchange of
information, data and business documents is done in a standard electronic format by making use
of computers (Salim, Arjomandi and Seufert, 2016). This system is an electronic form of
interchange that is purely based on the information and data within the organization. This system
will allow the IT team of Mortlock Wing library in the processing of the data through a
standardized format. By utilizing this mechanism the library will be able in transferring the
required and significant data in an electronic format to the clients or to some other business
corporation. Moreover, a high level of safety will be offered to the data if Mortlock Wing is
making use of EDI, and thus there will a reduction in the risk of losing the confidential and
sensitive information (Schlagwein, Thorogood and Willcocks, 2014). And this safety will be
offered with the effect of the use of EDI system as the data or the information stored in the
system will be transformed to electronic format, this electronic format is more secured and fast.
Moreover, the library will be more efficient in saving and storing the data as the EDI system will
be providing high level of security and less chances of loss during the transit as the transmission
are easily tracked and traced and are mentioned in the real time scenario.
Making use of the EDI system for the better and improved organizational system of Mortlock
Wing library will be proven very much successful as it will be supporting the efficiency within
the work flow by streamlining the various processes that are associated to the transfer of
documents (Smith, 2018). Edi system will be aiding the business institution by saving time,
reduction in the occurrence of errors, and increase in the rate of accuracy. Apart from all these
benefits this mechanism is one of the most cost efficient systems that can be adopted by a
business corporation. Hence integration of EDI system will be proven beneficial within the new
implemented system of Mortlock Wing Library.

Strategic Information System for business and Enterprise
5. Other items of proposal
5.1 Technology platforms for the system
The impact of technology in 21st century is very high which plays a significant role in
development of business and making it easy for customers to access the services (Van Oosterzee,
Dale and Preece, 2014). Mobile phone app is one such technological invention which helps in
boosting the growth of the business. The Mortlock Wing Library can make use of the mobile
phone app to help its customer in accessing the services and making transaction sitting at home
in one go which is a major feasible service bank is providing other than its regular banking
services. These services play a major role in providing the people who are associated with
company to have a convenience in making their transaction successful sitting at home or
anywhere in the world (Worthington, 2016). A happy customer is an asset for the company to
trigger its business further for a longer period of time and helps in growth and development of
business as well.
Technological applications are majorly development on some specified platforms such as Java-
script, HTML etc. which helps in providing this user friendly platform which can be accessed by
the people (Galliers and Leidner, 2014). With the help of these platforms many other business
application has be developed and many new innovation has also been processed which are
successful for further business outcomes which has been specifically justified by some
operations. On the demand of the company the developers develop application which can be
used by their customers and people associated with them. This helps in making it easy for
customers to have a better experience of using the available services and gain their loyalty for
long term association.
5.2 Potential security risk
When there is a transaction or a process happening several bugs threaten that process and hurdles
are there which has to be taken care. Preparation of overall process is necessary according to the
research and data collected (Pearlson, Saunders and Galletta, 2016). It is important to have a
complete knowledge of what problems are there and what can occur in future for proper planning
and development of a business which has to be successful and long term. Also it is important for
the Mortlock Wing Library to make sure the proper security of its customer. Some of the attacks
on the system include:

Strategic Information System for business and Enterprise
Trojan horse Attacks
This usually happens when a user access its account on a website while using internet and try to
upload its data to use particular services (Cassidy, 2016). This helps the hacker for a limited
period of time n access to the information which is provided by the user while accessing its
account on the application or the website.
Malicious Hackers
This means the hacking of information on the website by the hackers using some special process
with the help of switches and routers (Liu, 2015). This is an ill practice through which the system
is corrupted by the hackers and they use these services to get in unauthorized access where they
are not authorized to access. This is a major cause of information theft which is a problem for
company and people.
Phishing Attacks
When a person gets associated with the library in the form of a customer it submits personal data
of high importance which has to be used by the institution (Hill, Jones and Schilling, 2014). So,
it is the duty of the Mortlock Wing Library to use this information in appropriate manner without
any fraud. Passing on the information to anyone is a malpractice and is considered as a threat for
the customer as it is deeply personal and associated with the client.
Man-in-the-middle Attack
In this kind of attack the attacker majorly focuses on developing a duplicate website of the
original website to trick the customers so as to gain data for using for some ill practices. This
happens through a channel where user has been fooled to use the website which is not original by
means telling that it is trustworthy and true (Jenkins and Williamson, 2015). Usually this attack
happens to manipulate the data and this causes huge loss to the customer as well as the company.
Breach of data is not so common in this sector but then also it is majorly considered as a concern
for the company who are online helping the customer to have better facility. But in this case they
are required to have proper market knowledge and access so that the information and data is not
used by any attacker in against of the customers in some ill practices which are not acceptable by