Human Resource Management Report: Leadership at Apple Inc.

This report provides an analysis of Human Resource Management practices, focusing on strategic leadership and performance measures, using Apple Inc. as a case study. It highlights the company's focus on innovation and customer satisfaction as key drivers of success. The report examines how Apple's leaders combine customer expectations with their technical vision to create groundbreaking products such as the iPod, MacBook, iPhone, and iPad. It delves into the performance indicators utilized by Apple, including customer satisfaction, employee commitment, core competencies, and alignment, which are measured through employee surveys and used in scorecards to improve management practices. The report also touches upon employee training as a key element in enhancing organizational performance. References from leading academic sources are included to support the analysis.

Running head: HUMAN RESOURCE MANAGEMENT
Human Resource Management
Name of the Student
Name of the University
Author Note

Human Resource Management
Table of Contents
Strategic leadership..........................................................................................................................3
Performance measures.....................................................................................................................4
References........................................................................................................................................5

Human Resource Management
Strategic leadership
The leader of this organization focused mostly on the innovation of great products which
could satisfy the demands of the customers. This strategic in turn helped in making the company
a leader in the marketplace with respect to the technological industry (Heracleous & Papachroni,
2016). In addition to this, the occurrences of the wider shifts in the field of smartphone, music
along with the industry of personal computers.
At present times, the leaders of this company focuses on the innovation of advanced
technological products. Several kinds of advanced products in turn helped in grabbing more and
more users for several kinds of products manufactured by this particular organization. The
strategy which is followed by the leaders of this organization comprises of them focusing on the
advanced technologies. In addition to this, the leader of this organization follows a strategy of
combining both expectations of the customer along with their respective technical vision (Heuke,
2018). The particular strategy are responsible for the creation of several types of products which
in turn formed a benchmark for this industry itself.
Several kinds of products which have been created by this company comprises of iPod,
MacBook, iPhone and iPad to name a few. The strategies of followed by the leaders of the
organization comprises of distribution of several kinds of responsibilities for the creation of
different categories of products. The other strategy which is utilized by the leaders of this
company involves several effective approaches for the process of making of decisions regarding
the creation of various types of products.

Human Resource Management
Performance measures
The measuring of the performances indicates towards process of collection, analysis
along with the reporting of information with respect to the performance given by any
organization, group as well as individuals. The major performance indicators that are utilized by
Apple comprises of the satisfaction of the customers, commitment of the employees, core
competencies along with alignment (Chen & Ann, 2016). The alignment could be determined
with help the survey of the employees in a comprehensive manner.
The other indicators of performance of this company involves the value of the
shareholders along with the market share of the organization. The above mentioned indicators of
performance are utilized in the form of scorecards for the aim of improving the practices of
management (Richtnér et al., 2017). This particular procedure of the maintenance of the score
card helps the organization in both elevating and innovating their products. The innovation along
with the elevation of the products of Apple helps in the growth of the organization.
This additionally helps in satisfying the customers when then utilized the products of the
company. This particular scorecard which indicates towards the measurement of the
performances of the products of the company helps in managing and leading of the company in a
right manner. The performance measures of the company also constitutes of providing of training
to the employees in a proper manner. This additionally helps in improving the performances of
the organization.

Human Resource Management
References
Chen, C. M., & Ann, B. Y. (2016). Efficiencies vs. importance-performance analysis for the
leading smartphone brands of Apple, Samsung and HTC. Total Quality Management &
Business Excellence, 27(3-4), 227-249.
Heracleous, L., & Papachroni, A. (2016). Strategic Leadership and Innovation at Apple Inc.
SAGE Publications Ltd.
Heuke, S. J. (2018). The influence of CEO personality on strategic change on the example of
Apple Inc (Doctoral dissertation).
Richtnér, A., Brattström, A., Frishammar, J., Björk, J., & Magnusson, M. (2017). Creating better
innovation measurement practices. MIT Sloan Management Review, 59(1), 45.