Strategic Leadership & Change: Healthcare and Construction in UAE

This report delves into strategic leadership and change management, focusing on the UAE's healthcare and construction industries. It examines crucial leadership qualities such as communication, decision-making, empathy, time management, and customer-centricity, essential for CEOs. The report explores various leadership styles including autocratic, participative, and laissez-faire, providing examples relevant to the construction sector. It also identifies operational strategies like developing core competencies, cross-functional interaction, job design, and facilities planning to address corporate issues. Furthermore, the report discusses emotional intelligence and its significance, particularly during the COVID-19 pandemic. The report concludes with recommendations for effective leadership and change management within these sectors.

Strategic leadership & change

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Table of content
Part A.........................................................................................................................................3
Question 1:..............................................................................................................................3
Question 2:..............................................................................................................................4
Question 3:..............................................................................................................................6
Question 4:..............................................................................................................................7
Question 5:..............................................................................................................................9
Part B........................................................................................................................................11
Abstract....................................................................................................................................11
Introduction..............................................................................................................................11
Leadership qualities utilize to increase employee's performance............................................12
Leadership styles utilized with 38 employee's difficulties along with justification.................13
Change strategies, along with the reason for improvements, conduct.....................................14
Strategic thinking and tools utilized to undertake changes swiftly and successfully..............16
Strategies utilized to ensure effective and efficient selection..................................................17
Recommendations....................................................................................................................18
Conclusion................................................................................................................................19
Reference list............................................................................................................................20

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Part A
Question 1:
Leadership is an individual's ability to motivate and influence others to extract the best out of
their team members. It deliberately collaborates with encouraging individuals to leverage
larger to the overall effectiveness of the enterprise. An organization's leadership interacts
with developing its members, which in return helps them attain their final potential. In other
words, leadership executes to motivate its people to enrich towards attaining the common
goal. However, good leadership relates to behavioural characteristics and emotional
strengths, which deeply affect the leader's spiritual and mental reserves. Regarding this,
below promote leadership qualities required as the CEO of large UAE organizations in the
healthcare sector.
Qualities required for a successful relationship between leaders and their members include
strong communication skills, strategic decision-making, Empathy, time management, and
customer-first orientation.
Strong communication skills: The existing dynamic healthcare practise depends on highly
motivated and educated leaders who possess effective managerial expertise. One specific way
to explore the leader's success is to observe how well they collaborate or communicate with
their colleagues within the hospital's premises. Strong communication skills comprise
nonverbal and listening communication, promoting leaders with the development of personal
relationships with compassion and kindness. Examples of strong communication quality of
leaders include conducting medical interviews with patients, carefully listening to patients
and always maintaining eye contact.
Strategic decision-making: A good leader requires interacting and making diverse decisions
daily, which impacts their members. Undertaking a strategic decision-making process
promotes the ability to withstand potential outcomes on the existing workforces to maintain
the needs of healthcare as a whole. Individuals who hold these stages must be ready to
analyze and gather statistical data and information from others, even through third-party
consultants. For example, sorting out the problems of employees within their teams without
escalating the challenge reflects the leader's ability to incorporate strategic decision-making
quality (Budak, 2017).

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Empathy: As refers by Strömgren et al. (2017), Empathy is depicted as a valuable tool for
helping others to feel appreciated and understood truly. For healthcare leaders who
demonstrate a connecting habit with their employees, Empathy requires practice at every
level. Healthcare leaders must practice Empathy on specific levels but need to encourage
others within their premises. For instance, modelling requires behaviours in front of members
to encourage others, such as employees and managers alike.
Time-management: A successful leader must understand when to delegate continuous tasks
that constitute more time to collaborate, such as helping hospitals implement new technology,
like automated on-call physician schedules. As mentioned by Tau et al. (2018), performing
functions manually within the hectic healthcare environment can promote timeliness and
accuracy of updates to the call schedule. Under automated on-call scheduling systems,
effective time management can be possible. Moreover, it also ensures hospitals reflect on the
actual process of hand-patient care.
Customer-first oriented: Being a high-risk and fast-paced industry, every decision in concern
to healthcare practitioners reflects work processes that impact patients' potential and well-
being. A successful leader is exerted within the negative environment without developing
additional stress by impulsively reactive. Through a customer-first approach, leaders should
encourage employees to actively share information, ideas, perspectives, and reaction while
listening. It promotes open-mindedness and respect signals, and a continuous growth
commitment. For instance, healthcare leaders require designing solutions to attain customers
on their regulations by considering' outside-in' viewpoints (Tau et al., 2018).
Question 2:
Leadership style comprises the leader's characteristic behaviours when guiding, directing,
managing, and motivating diverse groups of people. Following a specific leadership style, a
leader motivates others to create, innovate and perform. The classification of leadership styles
reflects how a person within the construction company of the UAE behaves while leading its
members.
Regarding this, the three diverse leadership styles which can be deliberately utilized in the
construction company of the UAE is provided below, along with specific examples:

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Autocratic leadership: Autocratic leadership depends on coercion, while its style is
arbitrariness, compliance, paternalism and command. As suggested by Dyczkowska &
Dyczkowski (2018), the autocratic leaders promote orders which are required to be
deliberately obeyed and considered by their subordinates. By following autocratic leadership,
leaders explore particular policies for the group without providing detailed information
related to the plans and consulting them. Rather tells the team to interact with their immediate
steps. Following this leadership style, the effective decisions speed can be ascertained which
the leader cannot appropriately undertake approval from the group members' before deciding.
However, certain autocratic leaders collaborate in the form of "benevolent autocrats".
Generally, they are willing to consider and hear subordinates' suggestions and ideas, but they
reflect more autocratic than benevolent whenever the decision is made. For instance, the
marketing campaigns of hotels undertake as the commanding intent sovereign in the context
of Leona Helmsley for Helmsley hotels. This similar mentality can be ascertained within the
daily management work of the UAE's construction company.
Participative or democratic leadership: The leadership style that utilized legitimate
possession and power can be appropriately referred to as democratic leadership. Participative
leadership usually promotes instructions and guidelines only after specifically consulting with
their team members. Doing so reflects those policies that can be worked out in the form of
particular group discussions and with the accepted measure of the group. Moreover, it also
helps to withstand leadership solicits respecting and participating in their opinions. There are
several benefits of utilizing this leadership, such as influencing the employees' morale,
increasing acceptance of the management's perception, increasing cooperation between
employees and management, and reducing the number of grievances and complaints. In terms
of example, democratic or participative leadership include facilitators, who seek to comprise
everyone within the process to form their collective conclusions through collaboration and
dialogue (Dyczkowska & Dyczkowski, 2018). Besides, facilitators may interact with other
techniques to associate with the leadership styles, including group boundaries defining or
analyzing the group process.
Laissez-Faire or Free-Rein leadership: This type of leadership style promotes maximum
freedom to their diverse followers. A laissez-faire leadership abdicates completely towards
the leadership position to promote all work entrusted responsibility within the group to limit
and lead their authority to execute the group contact with the persons outside the group. By

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implementing this leadership style, leaders can promote employees with high independence
within their existing operation session. Moreover, it also promotes individuals to develop in
accordance with what is offered to every group member. For instance, supervisors and
leaders can stand back and let their existing employees be involved with demonstrating
decisions to reflect their own set of deadlines (Ardana, Astariani & Sudika, 2020).
Additionally, it also neglects to offer much feedback to one another within the construction
premises.
Question 3:
In accordance with the identified cooperation issue of the seven difficult people, the operation
manager of the manufacturing company, the operation strategies are considered applicable.
The term operational strategies undertake as the specific methods of the manufacturing
company for the means to attain final objectives or goals. By collaborating with operational
strategies, the company can involve implementing and examining effective systems to
mitigate the issues of the premises using personnel, resources and the work process. The
operation manager of the manufacturing company also utilized diverse operational strategies
to develop linkage between short- and long-term corporate decisions to undertake an effective
and successful management team.
Regarding this, being an operation manager, the company's selected operational strategies are
provided below to mitigate the current corporate issue.
Developing core competencies: Core competencies reflect the resources and strengths within
the manufacturing company. As core competencies usually vary from business and industry,
they can be effectively utilized to neglect the chances of tackling difficult people. By
leveraging core competencies, a company can develop various processes such as product
development, customer satisfaction and demonstrating professional relationships with
stakeholders. For instance, being an operation manager of the manufacturing company, the
various measures of core competencies include optimal business locations, financial and
marketing expertise and well-trained staff.
Cross-functional interaction and corporate strategy: The corporate strategies undertaken as
a system of interconnected parts of the manufacturing company. Corporate strategy in
collaboration with the cross-functional interactions reflects that each department of the
manufacturing company depends on one another to stay effective and healthy towards

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attaining the desired and final goals. Moreover, with the help of this strategy, the company
can also collaborate with the functioning of each existing people to neglect any emergence of
difficulty. For instance, by considering this operation strategy, the company can support
every department to permit cross-functional interactions and utilization (Gaustad et al. 2018).
Job design and human resources: The effective human resource management of the
manufacturing company helps to address the operations management's decision area through
an emphasis on excellence and smartness in employees. Being an operation manager, the first
preference always collaborates with smart employees concerning less experience sense
(Kurniawan et al., 2017). To implement this specific strategy and talent, retain practice,
specific measures such as highly competitive compensation packages including incentives
and high salaries can be utilized.
Learning to influence operations: Learning in terms to influence operations cannot occur in
isolation. Rather, it can be successfully served when encouraged, followed by the free ideas
flow. As an operation manager of the manufacturing company, it can be considered the best
strategy to mitigate any corporate issue related to difficult people. It is so because, with this
particular implication, individuals deliberately like to be involved with partner opportunities
or exchanging and collaborating with one strength to that of another. Moreover, it also
motivates individuals to work with one another without any hesitation and problems. For
instance, learning can be undertaken for the people by considering the latest innovation and
digital measure implication process.
Facilities planning and management: The manufacturing company can influence the body's
proper management function following the facilities planning and management process.
Planning followed by management measure implication helps individuals proceed with a
similar layout that directly or indirectly impacts their productivity (Kurniawan et al., 2017).
For instance, being an operation manager, planning and management can be appropriately
facilitated according to quick collaboration with employees, supply chain management, and
final objective and goals.
Question 4:
Emotional intelligence is defined as the ability level of the leader to understand and influence
other people in accordance to work cooperatively and collaborate with them. Leaders
involved with emotional intelligence possess the ability to easily recognize the emotions of

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others by including resilient, affable and optimistic qualities. However, the theory involved
with emotional intelligence reflects a specific framework to leverage five specific domains
defining basic social and personal competencies. These five domains of emotional
intelligence include self-awareness, self-motivation, self-regulation, social awareness and
social skills.
As constituted by Beck & Libert (2017), leaders in 2021 identified fresh facing challenges in
the form of the devastating Covid-19 pandemic. Effective running an organization followed
by team leading is considered as the challenging task of every individual leader. Yet, those
emerging at the leadership's position were creatively pivoted to preserve people's safety and
health and to save their jobs in a more urgent way than ever done previously. Leadership
quality is considered one of the identical tested skills leaders can adopt throughout the
existing Covid-19 pandemic. The prevailing global pandemic identified employees are
moving towards remote working environments or a hybrid mix of virtual and office-based
work. As there is a new flexible and navigated working environment while worrying about
their well-being, the employees wanted to interact with leaders who usually care about them.
On the other hand, new working cycles are also observed hitting organizations with an
endless bombardment of anxiety-including headlines (Content, 2021).
Moreover, social media also promotes individual spilling complaining related to the endless
existing social distancing measure. Homebound, nearly for a year following equally tense and
frustrating situations can also be largely observed among partners and children. In regard to
this, individuals wanted to feel a craving of being valued and safety implications. Emotional
intelligence leadership quality can help to attain all those requirements of the people. Leaders
with effective emotional intelligence can easily demonstrate relationships with personal
integrity, inspiring and having excellent communication skills and several other positive
traits. In accordance with these positive traits, individual resonate attributes can be enhanced
specifically in the midst of existing global pandemic situations and uncertainty. The leader
inclusive with emotional intelligence is more likely to involve managing several relationships
within the crisis. For instance, emotional intelligence is considered applicable for leaders in
performing certain functions during the pandemic session, such as managing conflict and
inspiring others (Baesu, 2019). By composing Empathy, the emotional intelligence leader can
relate with direct reports measuring how to experience remote work and their specific fears
for family member's health.

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Moreover, emotional intelligence also helps develop psychological safety for its members.
Collaborating with staff through Empathy means executing leveraging engagement practice.
This, in return, helps to focus on improving productivity and profitability as well as employee
attrition reduction. As a business organization is constantly working to withstand the existing
pandemic situation, the emotional intelligence leader should be required to pose core features
to lead employees towards thriving and adapting.
Question 5:
Steve Jobs is considered as the icon and legend in the world of tech, business and
entrepreneurship. He involves demonstrating some of the world's similar revolutionary
businesses, including NeXT, Pixar film, and the most valuable organization of the world-
Apple Inc. However, Steve Jobs is considered a great leader in order to execute more
connections in the world regarding having initially more resources.
Steve poses a personality success and traits habit that propelled him and stood forward to
ultimate attain unbelievable success within his career. Steve's unique qualities comprising
their personality's rough edges set him diverse from various other existing entrepreneurs. His
various standout qualities promote noting worth because they are critical to his specific
success session.
Take responsibility: Today, many entrepreneurs envision commencing a company that
enhances and collaborates, undertaking sizable market share from its competitors. Steve went
further beyond that by revolutionizing the company's products and services the way people
live, work and communicate within their lives. By understanding this, Steve enhances the
organization's position by influencing its products and services. For instance, Steve is a
strong believer, which led him to build Apple's products and services with the assumption to
change the world (The Real Leadership Lessons of Steve Jobs, 2021).
Unwavering products focus on profits: Today, many entrepreneurs focus more on making
their enterprise as profitable, Steve focused largely on developing great services and
products. For instance, Job's laser-like focus on products developing before profitability has
been largely influenced by his Zen training and thus constitute his personal's quality.
Focus: Steve deliberately focuses on the design and emerges as the concept master of
interactive design and innovation. He deliberately believes that design is critical in

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developing products and services that the next generation usually loves to acquire (The Real
Leadership Lessons of Steve Jobs, 2021). Regarding this, he leverages his organization and
employees towards the amazing limits without going over the edge. For instance, by
unrelenting fervour for final design, Jobs was able to build his businesses successfully. This
zeal demonstrates Apple to emerge as the competitive level advantage over its competitors.
Simplicity and elegant flair: Steve aims for simplicity that arises from conquering despite
sheer complexity ignoring. He believes that undertaking something leads to understanding the
underlying issues and usually emerges with effective solutions. For instance, the simple
appreciation of Jobs grew deeper in design after attending the Aspen Institute design
conference in the late 1970s. Furthermore, it reflects the functional design value devoid of
distractions or frills (The Leadership of Steve Jobs, 2021).
Extremely fearless and passionate: In accordance to exploit opportunities for disruption ripe,
Jobs reflects the quality of fearless and passionate. Many of Steve's attempts and action helps
influence his company followed by its products and services which promote controversial and
risky times for its future. For instance, it is due to this specific leadership quality that helps
him to interact with true customer advocate successfully and salesperson to execute rare
attributes combinations for an entrepreneur to possess finally.

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Part B
Abstract
Leadership skills are necessary for implementing proper changes in the organization also
making sure that all the employees are following the words of the leader. There are a number
of different responsibilities which the leader is required to follow to ensure the organization is
heading in the correct direction. The leader is required to ensure that self-worth has
responsible that ensures the mental exercise of the employee. The idea lies in making sure
that all the required means have been properly understood. In regards to the qualities that will
help in improving the performance of the employee, the need for Effective Communication
skills, Keeping trustworthiness and being creative all the time and Developing flexibility of
operation is necessary. In the organization, Improvement is necessary for implementing new
change in the organization for attaining strategic objectives of the company. The leader faces
a number of problems when it comes to managing the 38 employees as they are people with
unequal thoughts behaviours in the organization. The difficulty of the manager lies in
managing all the 925 employees and making sure that all the work processes are followed in
the organization. During the management process, it is also said that the company will
undergo a number of changes like liquidation, major changes and uncertainty of the future. In
the recommendation portion, the CEO is required to follow a number of the work process
which will ensure the success of the organization.
Introduction
Leadership skills are terms as the required knowledge which is required by the leader when it
comes to encompassing the ability to head the company towards the correct direction. There
are a number of social influence which is aimed at accomplishment of the common task. The
studies of the leaders have made a number of produced theories when it comes to situational
interaction and functional behaviour of the organization. Here the abilities and strength have
been demonstrated towards the achievement of the required goal of the organization. In
regards to being a "GM of AAA Healthcare LLC," there are a number of different
responsibilities which is required to be taken into consideration. This will make sure that the
major changes that have been made in the organization are properly followed and
furthermore the employee working remotely are well coordinated with the office. The
objective is to figure out the leadership qualities which helps increasing employee
performance.

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Leadership qualities utilize to increase employee's performance.
Leadership qualities are need for improving the performance of the employee, which will
help in making sure that the interactive behaviour of the employee are kept into the vision.
The charisma lies in making sure that the employee gets their best comfort zone for fulfilling
the objectives of the organization. Being a general manager at “AAA Healthcare LLC”, the
following leadership qualities are necessary.
Effective Communication skills
Communication is the most important skill which a leader is required to have in the
organization. Being a leader, there are a number of departments which are need to take into
consideration this includes communication facilities for one department to another. Each
department in the hospital sector involves a lot of discussion with a number of departments.
There lies a need to make sure that the necessary skills required for the communication
process are properly maintained in the organization. The effective communication skill
acquired by the leaders will help in ensuring that the clarity of information and its expression
has been done in a proper manner. There lies a need for motivating the employee and making
sure that the skills which will make the staff think about the need for understanding the
concerns for providing reward facility.
Delegating the entire work process
The delegation process helps make sure that the entire work process in the organization has
been properly broken down into a number of smaller steps. The activity of good delegator
will help the manager accept the employee's feedback, and this will make sure that the proper
evaluation of strength, weaknesses, and defining the expectation of outcomes are properly
maintained (Heyden et al. 2017). The ability to properly delegating the work helps in
ensuring the right employee match the right task. The process of prioritization helps set
expectations, which will help the employee remain positive at their work, which will help
create a positive environment.
Keeping trustworthiness and being creative all the time
Trustworthy and creative goes hand on hand this helps in ensuring the employee are
transparent all the time. The need lies in ensuring that the safety of the employee is looked
into in a proper manner. It is the responsibility of the leader to ensure that the employee is