Strategic Management: AI in Retail Credit at Emirates NBD Bank

This assignment comprises a strategic professional development portfolio (PDP) and a strategic management project. The PDP includes a critical reflection on the author's role as AVP Finance at Emirates NBD, focusing on strengths like analytical and interpersonal skills, and areas for future development such as political skills and comfort with larger organizational sizes. An action plan is outlined to address these areas. The strategic management project includes an executive summary, introduction, literature review, analysis, restructure, and conclusion related to the implementation of Artificial Intelligence within Retail Credit Center and Disbursal Units at Emirates NBD, Dubai. It explores the risks and opportunities associated with AI implementation, aiming to assess its impact on business growth, cost savings, performance enhancement, and compliance requirements.

Running head: STRATEGIC MANAGEMENT
Strategic Management
Name of the Student
Name of the University
Author’s Note:

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Table of Contents
Task 1: Strategic Professional Development Portfolio (PDP)...................................................2
A. Introduction.......................................................................................................................2
B. Critical Reflection.............................................................................................................2
C. Personal Action Plan.........................................................................................................7
Bibliography and Annotation...............................................................................................10
Task 2: Strategic Management Project....................................................................................14
1. Executive Summary.........................................................................................................14
2. Introduction......................................................................................................................15
3. Literature Review.............................................................................................................22
4. Analysis and Restructure..................................................................................................24
5. Conclusion........................................................................................................................26
Bibliography and Annotation...............................................................................................28
Appendices...........................................................................................................................35

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Task 1: Strategic Professional Development Portfolio (PDP)
A. Introduction
Personal development planning is a significant procedure to create any action plan for
awareness, reflection, planning, values and goal-setting for the personal development (Tattum
and Tattum 2017). The major strengths, competencies and attributes are considered for
indicating how the personal development plan is to be realized. This type of plan involves a
portfolio containing evidence of such skills that are being gathered within any specific time
frame (Holt 2016).
Personal development plan is also completed with the help of self-assessment and
self-appraisal (Dowling 2014). A minimum of 6 months is required for knowing about the
annual performance review process. The great successes and accomplishments are being
achieved with this kind of self-evaluation. The challenges are easily overcome with self-
appraisal and hence it is extremely vital to share the challenges and overcome them
effectively and efficiently (Moon 2013).
I have done created my personal development plan or PDP for the purpose of
enhancing the skills, abilities and also for motivating towards my attainment of previously
determined objectives and goals. I have been working as AVP Finance in one of the most
popular and significant Banks in United Arab Emirates. Hence, I had to create my PDP so
that I can be much effective in continuously developing process. I have taken as exercise on a
monthly, quarterly, half yearly and annual basis (Beausaert et al. 2013). I was able to sort out
my entire yearly actions with the help of an action plan.
B. Critical Reflection
B.1 Myself as AVP Finance

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Being the Assistant Vice President Finance of Emirates NBD Bank in United Arab
Emirates, I have to ensure that I am able to use my skills as well as expertise for achieving
success. It is one of the largest financial institutions and is serving clients through several
branches (Pais and Santos 2014). This bank is a major economic engine that is providing vast
services and capital after facilitation of trade and development in the entire UAE. While
working in this particular organization, I had to achieve my efficiency driven KPIs or key
performance indicators.
My strongest skills identified would be analytical and interpersonal skills. Since I am
the AVP Finance in this bank, it is my responsibility to check various works like maintenance
of sound financial management practices, overseeing fiscal operations, payroll, budget,
accounts payable or receivable and many more. It is easy for me to use these skills for
fulfilling my duties (Oreglia 2014). Moreover, I also am able to undertake relevant and
suitable decisions and coach and develop other people in the company. My most significant
attribute of leadership is being clear and logical thinking.
I can be best described as analyst and after my observation, I got to know people
usually notice about my ability to succeed in the face of conflict and opposition (Hopkins and
Putnam 2013). After completing the chapter 1, I got score of 21a of organizational structure.
In the chapter 2 of strategy, organizational design and effectiveness, I got to know about my
strategy and performance strength. While keeping the records, I have the tendency to be both
careful and attentive regarding documentation (Hallam and Council 2015). One of major
strengths is to commit for getting the things work.
Since, I am a grasshopper thinker and thus I get hopped from one idea to another. My
organization expects me to manage analysis and then oversight of investment on behalf of my
firm and with my creative ideas, I am able to do so. My score for this chapter was 8 and I was

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highest amongst my peers (Kraiger and Cavanagh 2014). For the third chapter of
fundamentals or organizational structure, I understood the pleasure and pain of working in a
team. I have got score of 7 and hence it proves that I prefer to work in a team. It interprets
that team work motivates me to work and I am extremely comfortable while working with
other team members. The next chapter is for the external environment. It was required to fit
mind to an organization within the most uncertain environment (Dolga et al. 2015). I have
scored 3 and hence it proved that my mindfulness level is suited to an organization in a stable
environment.
The chapter 5 is regarding inter organizational relationships and personal networking.
I have several sources of information and after answering few questions, I got the score of 8
and hence it depicts that I possess the opportunity of active networking. I have considerable
amount of networking and have a culture of efficiency for out of the box thinking. Hence, it
becomes easier for me to encourage diversified ideas of dissimilar weightage. In the sixth
chapter, I have scored 4 and it depicted that I have cognitive CQ and I undertake decisions
from my intellect (Agafonova, Bryukhova and Kaigorodov 2015). The seventh chapter is for
manufacturing and service technologies. After completing this specific chapter, I have got
score of 6, which demonstrates I consist of a distinctive processing style.
For chapter 8 of goal setting, I have scored full marks of 9 and hence it proved that
goal setting is my style. A better preparation is done by me for completing the tasks by
setting clearer, specific as well as challenging goals. These goals were fulfilled by me so that
it becomes easier to achieve success in work. Regarding selection of organization size, life
cycle and decline, I have scored only 2, which depicts that I am happier in small and less
structured company. This is a major demerit since I am not comfortable while working in
larger organizations. In the chapter 10, I understood that I have corporate culture preference

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of bureaucratic culture. I understood the organization is stable as well as structured with
utmost clarity and established processes.
For chapter 11 of innovation and change, I have scored 7 and it proved that I am
extremely innovative and can easily adopt changes. Innovativeness is eventually considered a
positive quality for people and corporate entrepreneurship is enhanced with effectiveness.
The decision making process was involved in the chapter 12. There are distinctive five words,
which best describe how I make my final choice and these are logic, inner knowing, concepts,
reason and significant feelings (Arthurson 2015). With the core help of these above
mentioned five words, I am able to undertake subsequent decision for my organization and
how I am benefitted from the work. In this particular chapter, I got score of 5 and thus it
ensured that I have excellent decision making process. The final chapter is for conflict, power
and politics. Although, I tried hard, I scored extremely less and hence I understood that I do
not comprise of any kind of political skill. My score in this chapter was only 2 out of 8 and I
gained broad support an influence.
After discussion with my group members, I understood that I have scored higher
points in comparison to my other team members. Only in two sections of political skills and
selection of organization size, my score was lower than the rest. I decided to work in these
two points for making my professional life even better and efficient. I also had similarities in
score in few sections like score of HR and organizational stability with one of friends and we
both were able to compare and contrast our scores.
B.2 Areas of Future Development
(I) Political Skills: My first and the foremost area of future development is political
skill. Since, I have score only 2 out of score, it proves that I do not consist of any political
skill. I am often unable to resolve organizational conflicts by using my power (Chen and

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Huang 2017). The points of this particular chapter included whether I have the ability to
properly and effectively communicate with other team members, whether I spend most of my
time for development of connections with several individuals outside my domain and many
more. I got “mostly false” in almost all of the 8 factors. The only two factors that I have got
“mostly true” are I am good at sensing several motivations or hidden agendas of other people
and I instinctively know the correct thing to say and do.
An effective score of more than 6 was required for suggesting higher active political
skills and a better start for the career majorly in the company for getting things done.
However, since I have scored only 2, it was evident that I should work on my political skills
for understanding the political scenario of the company. The companies are subsequently
viewed as political arenas (Ross et al. 2014). Although, I believe it is quite important to
emphasize on the personal networking, I have to inspire others in working or completing my
tasks in an efficient manner. I even acted responsibly after proper consideration of political
skill development and also selecting the correct words to be spoken at the appropriate place.
(II) Organization Size: The second distinctive and important future area of
development is organizational size. Although, I comprise of some of the most significant and
important factors like corporate culture preference, goal setting, personal networking, mind
and environment, strategy and performance strength and various others (Glück and Bluck
2013). However, in spite of all of these skills and scoring extremely high in these areas, I
have not quite less in chapter 9 of organization size, life-cycle and finally decline. The
selection of proper organization size is highly mandatory for reducing work pressure and load
to a high level. I have scored only 2 in this particular chapter. As per this score, I am more
comfortable in working in smaller and lesser structured organization and I often face issues
while working in larger organizations.

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I got negative in almost every factor like wanted to ensure that the organization
comprises of better advantages, earning 90000 dollars a year as a vice president within small
company than earning 100000 dollars a year as the middle manager in a bigger organization
and many more. I only got 2 points in the factors of valuing stability and predictability within
the company, where I am working and I would rather work on a specific team, in which the
managerial responsibility is being shared than working in a department with any one
manager. I have to improve myself and have to work efficiently so that there is no issue for
organizational size. Since, working in a larger organization is an extremely different
experience from working in smaller organizations, I had to improvise myself in such a
manner that in such a manner that issues are resolved eventually and I can enhance my multi-
tasking capacity.
C. Personal Action Plan
My personal action plan is as follows:
Short Term Goal (8 to 12 Months)
Action Personal
Performance
Indicators
(PPI)
Specific
Challenges
Approaches to
overcome
challenges
Target
Start
Target
End
Obtain
certification
for enhancing
communication
skills for
handling
Achieving
certification
and hence
enhancement of
professional
career.
Time span is
shorter than
others
Considering
help from
senior authority
and managers
regarding time
management
September
2016
May
2017

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political skills.
Medium Term Goal (12 to 24 Months)
Action Personal
Performance
Indicators
(PPI)
Specific
Challenges
Approaches
to
overcome
challenges
Target
Start
Target
End
Enrolling and
planning for
appearing in
managerial
examinations to
secure better
position for
selection of
organizational
size.
Assisting to
secure position
of Vice
President in
my bank.
Gaining success
in the managerial
level
examinations.
Take proper
guidance for
overcoming
the
challenges.
May
2017
May
2018
Long Term Goal (2 years +)
Action Personal
Performance
Indicators
(PPI)
Specific
Challenges
Approaches
to
overcome
challenges
Target
Start
Target
End
Obtaining Gaining Understanding Periodical May June

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position of Vice
President for
further growth in
career.
knowledge
about entire
operation of the
bank.
existing issues
and how to
solve them.
meetings
with my
juniors.
2018 2020

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Bibliography and Annotation
1. Agafonova, S., Bryukhova, N. and Kaigorodov, B., 2015. Professional and personal
undergraduates’ development in the educational process from the perspective of competency-
based approach. Procedia-Social and Behavioral Sciences, 214, pp.479-486.
This article has focused on the higher education objectives and the role of moral
development within personal development is being revealed.
2. Arthurson, K., 2015. Teaching mindfulness to year sevens as part of health and personal
development. Australian Journal of Teacher Education, 40(5), p.2.
This journal article has described on the mindfulness of health and personal
development for PDP development. Teaching mindfulness is emphasized in this article.
3. Beausaert, S., Segers, M., Fouarge, D. and Gijselaers, W., 2013. Effect of using a personal
development plan on learning and development. Journal of Workplace Learning, 25(3),
pp.145-158.
This journal article emphasizes on the effect of utilizing a personal development plan
on proper learning and development. It has focused on the PDP so that learning and
development of an individual is being completed effectively.
4. Chen, G. and Huang, S.S., 2017. Toward a theory of backpacker personal development:
Cross-cultural validation of the BPD scale. Tourism Management, 59, pp.630-639.
The cross cultural validation of the personal development is being considered in this
article. It is extremely vital to check the complexity by understanding these cross cultural
validations.

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5. Dolga, L., Filipescu, H., Popescu-Mitroi, M.M. and Mazilescu, C.A., 2015. Erasmus
mobility impact on professional training and personal development of students
beneficiaries. Procedia-Social and Behavioral Sciences, 191, pp.1006-1013.
This journal article focuses on mobility impact on professional training as well as
personal development over the advantages of various individuals. It would be required for
developing a PDP.
6. Dowling, M., 2014. Young children's personal, social and emotional development. Sage.
This book is helpful for understanding the personal, social and emotional
development of an individual especially for the children.
7. Glück, J. and Bluck, S., 2013. The MORE life experience model: A theory of the
development of personal wisdom. In The scientific study of personal wisdom (pp. 75-97).
Springer, Dordrecht.
The article focuses on the life experience model and this helps in perfect development
of personal wisdom. It is required to check the personal wisdom by proper PDP.
8. Hallam, S. and Council, M.E., 2015. The power of music: A research synthesis of the
impact of actively making music on the intellectual, social and personal development of
children and young people. International Music Education Research Centre (iMerc).
This book helps in making understand the power of music for knowing the impact of
actively making music on especially children. The intellectual, social and personal
development of young people and children are considered here.
9. Holt, N.L. ed., 2016. Positive youth development through sport. Routledge.