BUSM4547 - Strategic Management: Spic and Span Report Analysis

This report presents a strategic management analysis of Spic and Span, a business-to-business cleaning service. The analysis employs various tools, including SWOT and PESTEL analysis, to evaluate the company's internal and external environments. The report identifies issues such as an unstable organizational structure, lack of financial planning, and missed market opportunities. It also highlights the company's strengths, such as its good market reputation and communication skills. The report provides a detailed problem statement, outlining the organization's challenges and the use of a confrontation matrix to address weaknesses and threats. The research methodology is inductive, using exploratory research design and interpretivism. The report concludes with recommendations aimed at improving the company's strategic position and overall performance, including capitalizing on strengths, addressing weaknesses, and mitigating threats. The report also touches upon the benefits of systems thinking in organizational analysis. The assignment is aimed at providing a clear understanding of the challenges the company faces, using various models and tools to suggest ways to handle the issues and foster rapid development within the organization.

Running head: STRATEGIC MANAGEMENT
STRATEGIC MANAGEMENT
Name of the Student
Name of the University
Author Notes:

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Introduction
The paper is intended to provide one with a clear view that will help to understand the
issues and challenges that are being faced by the organisation in maintaining the stability in
the market. Spic and Span is an organisation that has been dealing with business-to-business
organisation that is dealing with cleaning business areas. A service-providing organisation
that will be looking into the cleanliness of an organisation ensuring pest free and healthy
environment for the business organisations (Dmitriev et al. 2017). It helps in providing the
customers to make their workplace areas better and healthy that will increase the efficiency of
the working in the organisation.
From the paper, it will evident that several short coming in the organisation that has
been leading to creation of issues in the organisation. Hence, with the use of models and
market analysis the paper will explain ways of handling the issues and recovering that will
help in the fast development of the organisation (Islam, Gyoshev and Amona 2018). The
SWOT analysis will be explaining the condition of market and with the use of Confrontation
matrix that will be providing suggestion to resolving the weaknesses and threats of the
organisation. With the use of PESTEL analysis one will be able to find the challenges and
problems that are being faced by the organisation in meeting the objectives (Pan, Chen and
Zhan 2019). There has been use of diverse tools that will enable the reader to find the issues
that are being faced by the organisation. the models and tools will give a clear view of the
challenges that the organisation has been facing. Moreover, there are suggestions that will
help the organisation to mitigate the issues that has been facing.
Organization Analysis
Regardless of the nature of operations of organizations, there are various tools that
assimilate to from the system that functions effectively (Reid and Sanders 2019). Thus, it can

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be said that each of the factors assimilating to form the system should be developed in order
to gain effectiveness in terms of development of outcomes that are favorable in all ways
possible. A system is the assimilation of various components that help in the smooth
functioning of operations of a specific set type (Browne et al., 2019). Systems thinking is an
approach that helps in identifying the nature of relations that exist between the different
components of a system (Rangone and Mella 2019). Apart from the relation or
interdependence between objects, it can be said that it helps in determining the goals of the
system as a whole, the inputs and outputs in terms of information, and the transfer of inputs
and different approaches. Furthermore, there are tenets such as Entropy, Regulations,
Differentiation of processes, Hierarchy and various aspects that help in assimilation of the
factors that form systems thinking as a whole (Stone and Nyaupane 2017). Hence, to analyses
the issues that have detected in accordance with the proceedings in the industry and the
organization to be specific, there would be certain tools that would be needed to dissect the
issues from the scenario that has been detected. The data that is being adjudged is qualitative
in nature. Thus, the secondary research tools would be applicable. The approach that would
be adopted in order to support the research would be an inductive approach. An exploratory
research design would be adopted and interpretivism is the research philosophy that would be
followed.
As mentioned above, an inductive approach is deemed to be the most appropriate
approach for analysis of the problems. The latter would be the most appropriate approach to
the problem as it would imply that the analysis has been based on research that with
justification in the form of credibility. Furthermore, it would help in justification of the fact
that the research and analysis that has been carried out have been based on evidence. The
nature of activities that must be carried out would be supported by data and thus, it can be
said that the philosophy of interpretivism would be applicable and this, would help in

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developing findings with regards to the analysis. As mentioned before, the design that has
been adopted to justify the analysis is exploratory in nature and thus, the nature of issues that
needs be followed in order to satiate the aims associated with the research would be an
interpretative research philosophy. The exploratory nature of the research would help in
satiating the needs the research as it would be exploratory. Different standards in the industry
will be analyzed and thus, the needs associated with the research can be identified and
interpreted as a result of which the nature of activities are likely to be supported by data that
is highly justified and supported by sources.
The data that would be needed for the purpose of the research would help in satiating
the needs that are associated to the fact that the research that is backed up by justification.
Interpretivism is a research philosophy that is applied in order to justify the statements that
have been made in a research and the statements that have been found in accordance with the
issues has been found form exploratory research. The aim of the company is to gain
effectiveness in identification of issues with the help of which the aim of the company can be
justified. Thus, the aim of the company is to gain effectiveness in operations with the help of
which the nature of the issues can interpreted. The interpretations that will be made in
accordance with the problems that have been found are issue that help in justification of the
issues that helps developing outcomes that help in justification of the research. Interpretation
that are made with the help of the research philosophy of interpretivism helps in development
of inferences to said problems (Packard 2017). However, I can be said that the nature of
issues to that are interpreted with application of the philosophy or interpretivism is subjective.
The latter not only is subjective to an independent researcher. The interpretations that one
makes depends on the perception and the purview of the individual. An aspect that has been
interpreted in one way might be interpreted in a different way by other researchers. However,
the approach that has been identified for the research is based on exploration. Hence, it can be

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ensured that the sources that are used to carry out the analysis are credible in nature. The
nature of outcomes or interpretations that are to be made in accordance with the analysis are
backed by credible sources. Thus, it can be said that although there might be issues such as
difference in perception that can lead to differences in interpretations, on a contradictory
note, it can be said that the exploratory research being backed up credibility help in proving
the viability of the research that is being presented. Thus, the analysis tools that would be
used order to determine issues that help in justification of the nature of communication that
has been found in order to gain effectiveness in attainment of the viability of the research. It
can be said that the nature of research that has been adopted in order to help in assimilation of
both the external and the internal issues with the help of which the nature of operations of the
company can be satiated.
From, analysis, it has been found out that the nature of operations of Spic and Span is
such that it has been found that the nature of operations of the company is characterized by an
organizational structure that is unstable. Furthermore, it has been found that the company has
been unable to capitalize on the local market that it caters to, hence, incurring opportunity
loss. Furthermore, it has been found that the company has not been able to explore the full
extent of the company as a result of which they are deemed to be placed unfavorably in the
market that they are operating in. Furthermore, the company is not being to use their
competencies in an appropriate manner. The company is lacking both in terms of financial
and operational competency. Thus, the company is suffering in terms of management of the
issues that could harm the corporate governance that is being carried out by the company. It
can be said that the aim of the company is to gain effectiveness in operations with the help of
which they are likely to suffer in terms of organizational performance which is finally likely
to affect the stature of the company in terms of corporate governance. Hence, it can be said

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that the company should aim to gain favorable nature of outcomes with the motive of
mitigation of the issues that can help in bolstering the stature of operations of the company.
A SWOT has been carried out in order to develop strategies with the help of which
the nature of the issues that are being highlighted by the company in terms of development of
the internal analysis in the form of a SWOT analysis. The aim of the company should be to
capitalize on the strengths and opportunities and overcome the threats and weaknesses. From
the SWOT analysis that has been presented below, it has been found that the company has a
favorable reputation in the market and has coupled good communication techniques that help
on communicating the motives of the company in the market that they are operating in. The
weaknesses suggest that the company lack a strong organizational structure and weak
financial planning which is leading to problems related to stabilization of the company in the
market. Innovative ideas from the part of the competitors has been identified as the main
weakness in terms of operations. Opportunity has been realized in the form of scope in terms
of generation of favorable nature of outcomes by offering the services in the industry that
help in contributing to the sustainability of the company.
Problem Statement
The organisation has been facing various issues that has been leading to the downfall
of the revenue generation of the organisation. In the handling of the organisational issues and
challenges, the SWOT analysis will help in understanding the issues that has been leading to
various issues in the organisation. The Confrontation matrix will help in resolving the threats
and weakness that are being identified in the organisation (Allton et al. 2018). The prime
purpose of the Confrontation matrix is to find alternatives that will help reduce the threat
percent of the organisation and help in development of the weaknesses.

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The following are the strength, weakness, threat and opportunities that has been identified
after the analysis of the organisation.
Strengths: It has a good reputation in the market for the use of innovative and new
technologies that help in execution of productive and efficient working of the organisation. It
has been considered one of the significant organisations that has been using innovative
products to meet the requirement of the customers. Secondly, it has developed a good
communication and relationship with the dealers and suppliers (Goyal, Sergi and Jaiswal
2016). Hence, the dealers not only help in the promotion of the products but also help in
investing in training and sales that help in the improvement of the revenue generation of the
organisation. According to Gürel and Tat (2017), with the less number of competition in this
kind of field the organisation has the benefit less number of competition that provides various
opportunities that will help in the development of the risk management.
Weakness: There has been evident areas that makes the organisation as one of the strongest
competition in the market. However, due to lack of planning the organisation has been facing
numerous issues. The lack of strong organisational structure is one of the reasons that has led
to the downfall of the organisation (Geuns 2018). Moreover, the lack of financial planning is
leading to development of several issues every day. The organisation is unable to find ways
in which it will be making the organisation stable in market. Due to lack of research and
development, the organisation is unable to find best options that will help in meeting the
objectives of the organisation.
Threats: With the increase of the pay, level of the organisation there is an increase in the cost
of labour that is being provided to the labours. Hence, the organisation has to increase its
service price. The organisation has taken up innovative ideas or products; however, the use of
the innovation is very limited. Hence, there is a negative publicity given to the customers (A.

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N. and Razdobarin 2017). The use of the innovative products needs employees who are
skilled to use those innovations. Hence, the lack of skilled workers lead to no or hardly use of
innovative products.
Opportunities: With the change in time, there has been changes in the delivery of the service.
The digitalisation has provided the organisation opportunities to business with the help of
technologies. The customers will be able to book services and make payments on online
platforms that will help in the building of relationship with the customers. Less competition
in the market is one of the major opportunities that will be helping the organisation to be one
of the significant organisations of the place. Depending on the choice and new trends the
organisation can bring in changes in the organisation that will help finding more and more
customers (Krishnan, Haas, Franklin and Wu 2016). Development of applications wherein
the offers can be implemented for various kinds of users that will make people often visit the
application that will attract them to choose more services.
The Confrontation matrix helps the organisation provide with advices that will help in
resolving the threats and weaknesses. Hence, the issue of lack of planning of finance can be
resolved by developing a team that will be handling the financial aspect of the organisation
that will be keeping a check on the regular aspect of the organisation (Harvell and Vietry
2018). The revising of the policies of the organisation will help in the development of the
organisational culture bringing in changes in the organisational values of the organisation.
Hiring of skilled workers will enable in utilising the innovative technologies that are the
assets of the organisation.
The main problem that was identified was “the lack of management of the organisation that
has been creating issues in the organisation”. Various other issues has been identified with

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the PESTEL analysis that will help in realising the external factors that has been affecting the
working of the organisation.
Political: Depending on the political factors that have an impact on the organisational such as
increase in the taxation is one of the greatest impact that is being faced by7 the organisation.
With that changes in the rules of business there has been changes in the service that is being
provided to the customers. The minimum wage of the country will have an impact on the
pricing of the organisation (Oni 2018). Moreover, with the changes in the federal state, local
and environmental policies there will be changes in the costing of the service that is provided.
Economic: The gross payment of the worker will have an impact on the economy of the
organisation. The decrease in the GDP of the organisation will help in the improvement of the
revenue generation of the organisation. Inflammation rate of the country will also bring in
changes in the economic condition of the organisation.
Social: As described by Pan, Chen and Zhan (2019), the age of the company have a great
impact on the service that is being provided to the customers. There will be religious
statement that will help in the development of the services that is being provided to the
customers.
Technological: Innovation is one of the important factor that have a great impact as observed
in the above section of the paper. Innovations plays an important role that will help in
meeting the revenue of the company.
Environment: Based on the geographic condition of the country there will be changes in the
business that will have an impact on the revenue of the organisation (Zietlow, Hankin .,
Seidner and O'Brien 2018). It is important that the organisation must have a check on the
waste management of the waste produced.

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Legal: Customer protection act are some of the legal factor that have an impact on the
organisational development. The legal factors will help in bringing changes in the working as
well as costing of the organisations (Phadermrod, Crowder and Wills 2019). Hence, it is
important to understand what are the law suits that will be effecting the working of the
organisation.
Conclusion
On a concluding note, it can be said that Spic and Span is a company that offers B2B
cleaning services in the industry that it is operating in. The nature of activities carried out by
the company involves offering services to the consumers in the form of other organizations
that help in gaining favorable nature of outcomes. The analysis tools that would be used by
the company would be in the form of a research philosophy known as interpretivism, a
deductive approach and an exploratory research design. The SWOT analysis helps in
justifying the internal environment of the company and the external analysis has been carried
out with the help of a SWOT.

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