Strategic Operations Management in Healthcare: A Detailed Report

This report delves into the principles and application of operations management within the context of emergency healthcare services. It begins by identifying critical operational aspects, such as patient flow and information management, and then evaluates these through the lens of value stream mapping, specifically for an emergency room setting. The study articulates and assesses the role of Just-In-Time (JIT) and Materials Requirements Planning (MRP) systems in optimizing processes. Furthermore, the report critically examines the role of operations management in the strategic management of organizations, emphasizing the integration of supply chain principles and the importance of process optimization for achieving competitive advantages. The analysis covers information flow, material flow, and the impact of disruptive technologies on the efficiency and effectiveness of emergency service delivery. The report also discusses performance benchmarking and control techniques, incorporating both simulation tools and mathematical analysis to evaluate the efficiency of service processes, from patient registration to discharge, highlighting the significance of strategic alignment and the application of various methodologies in optimizing the cost of delivery and overall patient care.

Running head: OPERATIONS MANAGEMENT
Operations Management
Name of Student:
Name of University:
Author’s Note:

1OPERATIONS MANAGEMENT
Table of Contents
Part 2................................................................................................................................................2
Introduction to Part 2.......................................................................................................................2
Identification of the critical operations management......................................................................2
Evaluation and articulation of the principles...................................................................................4
Critical evaluation of the role of operations management in the strategic management of the
organizations....................................................................................................................................6
Conclusion for Part 2.......................................................................................................................8
Reference to Part 2.........................................................................................................................10

2OPERATIONS MANAGEMENT
Part 2
Introduction to Part 2
The main discussion of the study has able to depict the principles of decisions by abiding
by the “relevant process planning, scheduling and inventory management”. The next section has
discussed on the concepts stated as per the first part and apply similar theories for reviewing the
“sample emergency service process maps of healthcare”. The study has interpreted the “Value
Stream Map” – for an Emergency Room and applied suitable methodology for presenting the
outcomes of the plan and process map. The main discussions have stated on the critical
evaluation of the role of operations management as per the strategic management formulations
and supply chain. The implementation of the various concepts on the operations management is
considered with the effective measures considered as per the optimisation of the process. The
performance benchmarking of the various types of the control techniques which are associated to
the implementation of the information flow and material flow. The information planning
performed with critical information such as patient’s history vital statistics, treatment
information and insurance information conceding the nature of injury. This model of the study
has considered the application of the various types of the method which are recognised as per the
cost of delivery.
Identification of the critical operations management
The sample operational model has reviewed the “value stream mapping of an emergency
room”. The information flow is identified with the hospital records for patient’s treatment
information and attending the physician. The necessary information is taken into account in
accordance with the “patient’s history along with the vital statistics and insurance information”.
The interconnections for enhancing the scope of the operations management is considered with
maintaining the flow of information from the hospital records and insurance company. The
sample information has been further able to include the various types of the relevant information
on the information flow from “attending nurse to doctor examining patient” (Smith, Maull, &
C.L. Ng, 2014).

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It needs to be further discerned that the factors important to evaluate the techniques
which are conducive for the improvement of the emeregency services which are considered with
fastening the emergency services, thereby ensuring minimum waiting time. Moreover,
dependability aspect is taken into consideration with promising the customer for the delivery of
the products and services. The operations management seeks to maintain the flexibility by
adapting the changes as per the nature of the organization (Rotaru, Churilov, & Flitman, 2014).
The main discussions of the study have been created as per the given flow of process.
The process map has been further seen to be discerned as per the convenience of both doctors
and patients concerning the emergency services. The various types of the discussions as per the
process may has been further based on the decision which is based on registration of the patient
at the time of arrival to patient going home. The chart presented above has been related to the
various types the depictions of the information which are seen to be based on the information
best for decision making in the operations of the emergency room. The relationship of the
decision making and the value chian as per the flow chart has been further seen to be taken into
consideration as per the for the depictions of the activities shown in the flow chart (Machado et
al., 2017).
The material flow is well thought out with the nurses going to the waiting area and the
nurse examining the patient. Some of the main activities are also seen with doctors examining
the patient. The main considerations or the material flow is evident with the nurses arranging for
the “the medical supplies, doctor testing the patient and giving information on departing
instructions”. The material flow is taken into account with the patients going to home. The
various types of the other considerations are related to the “impact of different level of the
information flow for the patients” (Anand & Gray, 2017).
The main considerations are taken into account with the availability of rooms and
diagnosis supply needs. These factors associated to the supply of the “goods and services, quality
management, capacity design, location, job design and overall supply chain management”. The
flow chart is considered with the best flow of the operations during an emergency which is
considered as per the remodelling and strategizing the process for achieving the highest quality.
The process model can depict the configuration of the different types of the process relevant for

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the operations management in the aspect of hospital industry (Li, Nucciarelli, Roden, & Graham,
2016).
The significance of the emergency room mapping is taken onto account with the value
chain-based connectivity of the operations. The implementation of the emergency room mapping
is taken into account with the increasing flow of the capacity constraints. The main importance is
given to the value stream mapping which is understood with the “nature of the insurance
information, attending the physician, departing instructions and information passed to the
diagnosis and departing institute” (Bochtis & Sørensen, 2014).
Evaluation and articulation of the principles
The most noted operational model has been identified with the concepts such as “JIT and
MRP systems”. The techniques will be able to bring major improvement to the control strategy.
The main principles are relied on the “push and pull strategy” for an improved supervision of the
flow of activities in the emergency room. The main form of the application of the “JIT and MRP
systems” will be conducive in not only comparing the push and pull strategies but also be able to
able to implement number of changes which are considered with the “optimized hybrid control
principles”. The main observations are evident with the emergency service handling process
which are implemented with the simpler control techniques (Matta et al., 2014).
The important considerations for the disruptive technologies are related to the quality of
life of people, global economies, business models of companies”. In addition to this, the
technological restrictions are based on the affecting the disruptive technologies thereby altering
the process map. The necessary steps adopted by the business leader is related to the information
flow in an efficient manner. This done from the time of implementation of technique such as JIT
and MRP systems. It is also seen that the system to track the orders may get affected with poorly
managed information. The maintaining of the information flow is seen with the out-patient
registration and patients going to the waiting area. The time when the patient goes to the waiting
area to collect the information, the information flow is maintained is maintained based on the
flow of the information from the examination of the nurse and doctors examining the patients.
The performance benchmarking of the various types of the control techniques which are
associated to the implementation of the simulation tools and mathematical analysis. This can be

5OPERATIONS MANAGEMENT
considered for the comparison of the time taken to register a patient to going out the patient as
per the required information flow and material flow. In addition to this, the optimization of the
service process is related to outperform the simpler control principles in the different types of the
production quantities at each stage and the understanding of the “quantitative model such as
following of a multistage production-inventory system with varying flow of the patient. The
significant nature of the changes pertaining to the demand fluctuation will affect the best
configurations between the pull in the “downstream and push-pull in the value chain of the
supply process” (Choi, Cheng, & Zhao, 2016).
The technological improvement has been further considered another area of improvement
with different types of the innovations and adaptations relating to the technologies relating to the
workflow in a given situation. Some of the other considerations of the technological constraints
are related to the application of the disruptive technology which are able to create more value in
compared to the existing technology and also has the potential to change the way in which we
work and do business. The technological aspect has further contributed to the potential changes
in the industrial development.
The decision makers need to consider the disruptive innovative techniques which
influence the overall value chain and potential of the organization. Some of the different types of
the other influencing factors are considered with the technological constraints such as “wireless
sensor network, Printer, cloud, internet and automation process” related to the knowledge work.
The main consideration for the wireless sensor network may not be able to depict the appropriate
results. It needs to also discerned that the changes in terms of the printer may disrupt the
information flow. There have been several types of the other types of significant considerations
which needs to be associated to the changes pertaining to advanced robotics and other factors
which might influence the waiting time of the patients (Rajapakshe et al., 2017).
The significant understanding the various facets of the optimization of the individual
process will be able to contribute to the “push-pull hybrid production system in the serial
production line constructed within the value chain”. The planning of the information will be
performed with the MRP will be able to significantly contribute to the JIT which will be able to

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control the tardiness and reduce the scope for higher delivery and tardiness. This model of the
study needs to consider the application of the various types of the method which are recognized
as per the cost of delivery.
Critical evaluation of the role of operations management in the strategic management of
the organizations
The organizations are identified to adopt the various types of the process which are
related to the improvement of the methodologies which considered for the enhancement in the
business performance. The crucial factors of the operations management are necessary for
obtaining a competitive edge. In addition to this, the role of the logistics and the supply chain
which is similar to the objects such as “value chain management, sourcing of network, value
chain management and management of the supply pipeline” (Slack, Brandon-Jones, & Johnston,
2016).
The implementation of the significant concepts of the operations management is taken
into consideration to bring an effective measure of the strategic measures based on the
application of the optimization process. The optimization control is further seen with the
implementation of the “cost optimization, process optimization, material requirement planning
and information transmission”. The operations management role on the resources managed is
included with inspection of the physical items. The contributions pertaining to the operations
management has been further seen to be based on simplification of a complex process by
maintaining a better strategy for the flow of goods from “point of origin to the point of
destination”. These aspects have been further seen to be taken into consideration with the
enhanced process of “Out Patient Registration, patient going to waiting area, shifting to ER
Room, Nurse Examines Patient, Doctor Examines Patient, Nurse brings Medical Supplies,
Doctor Treats Patient and Departing Instructions” (Heizer & Render, 2014).
The clinical emergency practice is related to the administration of ED which constitutes
of the customer provision and various types of the other emergency administration of ED and
medicine which constitutes of the various types of the provisions for the customer service. The
professional service is further seen to be measured a per the service metrices. The selected
management tools are further taken into account as per the “strategies implemented with the

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interdisciplinary collaboration and responsible for the cultural changes and interdisciplinary
collaboration”. The operations management value and approach of the management is evident
with the “institutional mission/strategic plan and expectations of the CEO in improvement of the
emergency services”. The main purpose of the operations management in the given case is
identified with the nature of the ED services, “science of the quality of service and role of
metrics for managing the change in the clinical operations”. The dynamics of the organizational
change and service management is considered with the system approach with the selected
management tool.
The important contribution of the operations management is taken into account with the
various elements of the supply chain. The selected operational model has been further based on
the concepts and strategies of inventory management modelling. This is recognised with
significant contribution to any instance of deteriorating inventory model. The implementation of
the JIT model will be able to contribute to the development of the “bi-objective optimization
model to plan and manage intermodal shipments to represent the current practice”. The decisions
taken by the management related to the delivery process are done with respect to the specified
customers. The benefit of the implementation of the operational model has been able to track the
variations in the demand of the final product. Marketing science has been further identified to be
another sector with massive benefit from the application of the operations management concept
(Soltani et al., 2014).
The implementation of the operations strategy is conducive for addressing the different
types of the emergence services which is evident in the given scenario. The nature of the changes
is further seen to be based on the patient’s history and problems in updating process. The
improvement in the service is considered with the “availability and quality of material and
infrastructure resources for the team to operate for the care of patients with complex needs”. The
visualization requirements are considered with the relevant terminologies which should be
measured with the strategical implementations. The significant changes pertaining to the
technological aspects focused with the different needs to be considered with the” pre-analysis
phase, by means of floating reading”. The operations management has a deciding role
considering the collected material and systematized exploration of the materials. The

8OPERATIONS MANAGEMENT
coordination in the empirical structure is related to address the challenges encountered by
management (Chiarini & Vagnoni, 2015).
Conclusion for Part 2
The sample flow chart is able to review the “value stream mapping of an emergency
room”. The information flow is identified with the hospital records for patient’s treatment
information and attending the physician. The necessary information is taken into account in
accordance with the “patient’s history with the vital statistics and insurance information”. In
addition to this, it is discerned that the significance of the emergency room mapping is taken
onto account with the value chain-based connectivity of the operations. The important
considerations with evaluation and articulation of the principles are related to the quality of life
of people, global economies, business models of companies”. The technological restrictions are
based on the affecting the disruptive technologies thereby altering the process map. The
necessary steps adopted by the business leader is related to the information flow in an efficient
manner. The technological developments are based on the constraints which are related to the
application of the disruptive technology which are able to create more value in compared to the
existing technology and also has the potential to change the way in which we work and do
business. The technological aspect has further contributed to the potential changes in the
industrial development. The factors critical to the evaluation of the operations are recognised
with the “ED services, science of the quality of service and role of metrics for managing the
change in the clinical operations”.
The recognition of the of the critical factors pertaining to overall operations management
function in different organisations are defined within the sample process map which has
discussed about the patient management in an emergency room. The factors important to
evaluate the techniques which are conducive for the growth and improvement in the organization
are considered with the timelines of the information flow and supply of emergency equipment.
Some of these objectives has been considered with the factors such as “lower cost, best quality
product, error free and speediness”. In addition to this, evaluation and articulation of the
principles are considered as per the techniques which will be able to bring major improvement to
the control strategy. The main principles are relied on the “push and pull strategy” for an

9OPERATIONS MANAGEMENT
improved supervision of the flow of raw materials. The different types of the other areas of the
improvement has been further seen to be taken into consideration as per the quantitative methods
which are associated to the “offsetting and netting strategies”.
The main form of the application of the “JIT and MRP systems” will be conducive in not
only comparing the push and pull strategies but also be able to able to implement number of
changes which are considered with the “optimised hybrid control principles”. The different types
of the evaluation on the role of operations management in the strategic management of the
organizations is identified with implementation of the techniques such as “cost optimization,
process optimization, material requirement planning and information transmission”. The
operations management role on the resources managed is included with inspection of the
patient’s condition. The contributions pertaining to the operations management has been further
seen to be based on simplification of a complex process by maintaining a better strategy for “Out
Patient Registration, patient going to waiting area, shifting to ER Room, Nurse Examines
Patient, Doctor Examines Patient, Nurse brings Medical Supplies, Doctor Treats Patient and
Departing Instructions”. In addition to this, implementation of the JIT model will be able to
contribute to the development of the “bi-objective optimization model to plan and enhance the
present adoption of the process.

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Reference to Part 2
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Bochtis, D. D., & Sørensen, C. G. (2014). Special Issue: Operations management. Biosystems
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Chiarini, A., & Vagnoni, E. (2015). World-class manufacturing by Fiat. Comparison with Toyota
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Management and Performance Measurement dimension. International Journal of
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Choi, T. M., Cheng, T. C. E., & Zhao, X. (2016). Multi-Methodological Research in Operations
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