Development of Strategic Plan for Hillsboro County Home Health Agency

This case study analyzes the development of a strategic plan for the Hillsboro County Home Health Agency (HCHHA). It includes a detailed overview of the agency's mission, vision, and core values. The assignment presents a SWOT analysis, identifying strengths, weaknesses, opportunities, and threats. It outlines grand strategies and long-term strategic priorities, such as improving financial performance, enhancing employee engagement, and implementing electronic health records. The operational and tactical plan covers child health initiatives, financial improvements, and strategies to reduce staff turnover. Key performance and evaluation indicators are discussed, along with a change management plan addressing the size and impact of changes, the organization's readiness, and a comprehensive communications plan. The assignment also includes a training plan, incentives for success, a timeline, and a budget for change management. The strategic plan aims to improve patient care, operational efficiency, and financial stability for HCHHA.

Running head: DEVELOPMENT OF A STRATEGIC PLAN
Development of a Strategic Plan: Case Study of Hillsboro County Home Health Agency, Inc.
(HCHHA)
Name of the Student:
Nam of the University:

1DEVELOPMENT OF A STRATEGIC PLAN
Table of Contents
Developing a strategic plan for Hillsboro County Home Health Agency.......................................3
Mission statement........................................................................................................................3
Vision statement..........................................................................................................................3
Core values..................................................................................................................................3
SWOT analysis............................................................................................................................3
Grand strategies or long-term strategic priorities........................................................................6
Operational and tactical plan.......................................................................................................7
Key performance and evaluation indicators................................................................................9
Change management plan..........................................................................................................11
The size of the change and its impact on the community and the organization........................11
The organization’s readiness for change...................................................................................12
Change management strategy....................................................................................................13
Team structure and responsibilities...........................................................................................15
Sponsor roles and responsibilities.............................................................................................17
Planning and implementation....................................................................................................18
Communications plan................................................................................................................20
Change management resistance plan.........................................................................................21
Training plan..............................................................................................................................22
Incentives and celebration of successes.....................................................................................23
Timeline/schedule of activities..................................................................................................23
Budget for change management................................................................................................26
References......................................................................................................................................27

2DEVELOPMENT OF A STRATEGIC PLAN

3DEVELOPMENT OF A STRATEGIC PLAN
Strategic plan for Hillsboro County Home Health Agency
Overview
HCHHA or Middleboro healthcare organization is aimed to provide needful healthcare
services to area’s population. In the Hillsboro country it is the only medicare certified healthcare
agency. The responsibilities of individuals are decided and distributed among the staffs by the
board members. The officer for the agency is elected by the board members. The management
team has failed to build up appropriate strategic plan for competitive and commercial success of
the agency. A detail strategic plan has been developed for the agency to improve the current
financial, operational, patient care, and telehealth program.
Mission statement
The mission of “Hillsboro County Home Health Agency, Inc” is to offer individual
services to people, their illness and disabilities in the general environment. The health care
agency is aimed to prevent spread of the disease and avoid the effect of all different unavoidable
diseases. The disables are offered quality nurses in terms of high level nursing facilities as well
as therapeutic care. For promotion of health “Hillsboro County Home Health Agency”, provides
encouragement and data to families, individual ill people and community groups.
Vision statement
The vision statement for “Hillsboro County Home Health Agency” is: “to provide high
quality medical care services to people who are retarded and suffering from serious disease”.
Core values
The core values of “Hillsboro County Home Health Agency” are as follows:

4DEVELOPMENT OF A STRATEGIC PLAN
 To implement effective staffing program that can facilitate improved patient care
process including high quality, specialized care to satisfy the staffs, nurses and
physicians
 To become the leading employment choice for the healthcare workers in the
country of Hillsboro by implementing Revenue Cycle Management (RCM)
technologies
 To improve the decision making approach and healthcare information
management system
SWOT analysis
Strength
 “Hillsboro County Home Health
Agency” offers wider range health care
services to patients
 The agency is committed to technology
based advancements
 The Hillsboro or Middleboro agency has
large market share in medicare industry
 It maintains professional telehealth
program for monitoring chronic illness of
individual patients
 The working staffs of this agency have
good leadership, motivational and
Weaknesses
 The financial structure of HCHHA
medicare agency is very weak.
 Due to high political influence, the
management team of the agency is facing
political challenges
 Due to non-supportive of reward and
incentive structure the rate of turnover
among the doctors and nurses in HCCHA
are increasing
 The organizational management structure
of HCHHA is very weak
 Communications among the staffs are very

5DEVELOPMENT OF A STRATEGIC PLAN
supporting capabilities.
 Geographical isolation is the other major
strength for HCHHA
 The agency holds enough of community
support
weak thus, conflict is occurring among the
associates.
 The among of liquid capital is negligible
Opportunities
 The healthcare activities and operational
process of HCHHA identified that it has
opportunity to earn new service line
development program
 Within Jasper community the agency has
opportunities to increase its current
penetration trends.
 In order to organize and manage data and
information the HCHHA uses advanced
Information Technology (IT) based
operations successfully. With the help of
quality advanced IT support the business
operations runs all efficiently.
 The agency is offering prolonged
insurance coverage to their patients as a
result it has opportunities to get market
growth.
Threats
 Some of the older employees are not aware
of advanced IT based activities and
operations. Therefore, threats related to
productivity might rise as a major threat.
 Similar group of physicians can establish in
Jasper as well
 It is required for the healthcare agency to
make periodic improvements in regular
operations and activities.
 Expansion of OHA in jasper is a major
threat.


6DEVELOPMENT OF A STRATEGIC PLAN
Grand strategies or long-term strategic priorities
It is essential for HCHHA, to develop long-term sustainable business strategies. With the
help of these strategies the agency will make long-term economic profit and market level
advantages as well.
Child health initiatives will be increased: The patient care strategies of HCHHA are
patient and employee focused but it lacks child health initiative programs. The agency
must ensure that, prenatal program is included in the health care activities. Maternity
nurses should take the responsibility seriously
The overall financial performance of the company should be improved successfully:
After analyzing the health care agency operations and functional activities, it is
determined that it requires to improve their financial programs. The existing medicare
service do not covers specific service given by divisions. Therefore, each of the division
is required to manage individually allocated financial entity.
The strategies of HCHHA are required to be improved: It is determined that, the
agency’s capability to be eligible for medicare refurbishment is not strong enough thus,
requires further improvement. In order to improve the clinical operation the connection
between the clinical personnel and business office are needed to be improved.
The company requires using the electronic health record keeping system
continuously: Theses days’ data management has become a major challenge for clinical
industry operations which requires effective improvement. For managing large set of data

7DEVELOPMENT OF A STRATEGIC PLAN
the agency requires using E-health record keeping system. The authorized users such as
doctors, patients, nurses and clinical physicians etc will be able to access patient’s health
status related information from the record while required regardless of time and location.
Employee engagement strategies: HCHHA needs to apply effective employee
engagement strategies to keep them interested to assigned responsibilities. It will help to
reduce the employee turnover rate.
The company should qualify for further medical care refurbishment options:
HCHHA requires implementing quality medicare renovation action to ensure that the
predictable medical actions are organization successfully.
Operational and tactical plan
For improving the operational and practical structure of the company different tactical
planning are required to be implemented by company associates. The details of theses planning
are as follows:
Child health program initiatives: The director of community health division has
identified that, child health care initiatives are needed to be incorporated by the healthcare
agency. Children less than 1 year old need special care. Apart from this, bilirubin therapy (“a
photo light therapy”) is required to be incorporated by the associates. HCHHA must develop
proper child health information strategy that is comprises of hierarchy of children registers. At
each level data those have been collected should be analyzed for implementing effective
strategies. The registers are available in practice patient management system, primary health
organization register and district level register. Additionally, the agency needs to develop
effective IT infrastructure to ensure proper information flow between the registers and local

8DEVELOPMENT OF A STRATEGIC PLAN
providers. HCHHA must focus on local as well as regional child service initiatives. In addition to
that, child health workforce plan is also needed by be developed to implement the health
initiative program. The agency head must lead or govern the child health initiative program to
ensure that it is running towards expected direction. The existing child health status analyzing
techniques requires further research, evaluation and improvement.
Development of financial performance: The financial performance of HCHHA requires
to be improved. The agency must ensure that the outstanding debt are recovered, sell assets and
rearrange expenses are reduced. The agency must offer extra payment options using new market
development techniques. Other techniques that may improve financial structure of the agency
include other venture diversification band automated change management actions. Apart from
this, the integrity department of HCHHA agency should create revenue framework. Besides this,
automated charge management system implementation is another mechanism needed successful
financial performance. The finance department should recruit more numbers of staffs so that they
can address and identify potential risks. The challenges associated to revenue cycle will become
easier to identify.
Medical care improvement: The current medical care approach and mechanism is needed
to be improved to earn commercial revenue and effective competitive edges. People who are
seeking for health care services must be searched by the agency. Apart from this, comprehensive
home health initiative is needed to expand the home health care facilities.
Use of E-health record keeping system: HCHHA should use E-health record keeping
scheme for storing patient’s health related information that can be fetched by authorized users
while required. Only precise authorized users such as doctor, nurse and physicians are able to

9DEVELOPMENT OF A STRATEGIC PLAN
retrieve data from server while required. The agency associates are needed to perform workflow
analysis. Using standard clinical guidelines developers need to implement evidence based
activities. Before executing the final program developers should select most suitable vendors and
contractors. In order to provide a better work infrastructure to HCHHA agency, the associates are
needed to invest needful amount of capitals.
Reducing staff turnover rate: The frequently reducing rate of staff turnover has to be
controlled. The agency policy and procedures are required to be employee based for some of the
home care divisions. A good working environment is needed to be created to motivate the
employee and keep them engaged with hr primarily assigned roles and responsibilities. By the
end of every 4 years the remuneration of nurses must be increased by 30%. Apart from that, new
employee sustain program is desired to be implemented.
Key performance and evaluation indicators
The HCHHA or Middleboro home health agency is these days facing major operational
and practical challenge which requires major focus and attention of the associates. The aim of the
agency is to deliver needful patient care services to ill and disable people. However, people care
unit of the agency needs to consider the below Key Performance Indicators (KPI):
 Treatment cost
 Patient wait time
 Safety of the patients
 Patient’s waiting time
 Patient’s satisfaction rate
 Average hospital stay

10DEVELOPMENT OF A STRATEGIC PLAN
The evaluation indicators that are to be considered by HCHHA to improve the overall
infrastructure include the below:
Proper resource allocation: In order to create an effective clinical infrastructure for
HCHHA proper resource utilization is essential. In other words, for individual activity allocation
of proper resources is required. The board committee is comprises of executives, professional
advisory board, building and grounds, publicity and public returns, operation manager,
equipments, hardware, software, e-health record keeping system developers, tester, marketing
team associates etc. It is responsibility of the agency head to check performance, skills and
knowledge of the applicants before recruiting them. Using performance analysis matrix, their
skills need to be analyzed. Based on expertise individuals are needed to be assigned to individual
activity. The agency should make sure that no issues of resource over allocation will occur that
may interrupt the expected revenue.
Identification of method of evaluation: Different evaluation methods such as risk
analysis, human error detection and usability analysis are there. Based on company objectives
the most suitable evaluation method is needed to be considered by the executives. An accurate
evaluation method will help to combine the benchmarking that will help to provide a basis of
setting usability criteria. It will help to make combination with standards to evaluate competitive
comparison.
Data arrangement and measurement instrument: In order to deliver expected services
to ill and retarded patients, information gathering is much essential. Data are needed to be
gathered from different resources and those data should be rearranged accurately. The gathered
data are then categorized into structured data, semi structured data and unstructured data. The

11DEVELOPMENT OF A STRATEGIC PLAN
categorization will make the process of information access faster and easier. Not only this but
also, proper measurement instruments are also should be utilized accurately.
Evaluation question design and development: HCHHA requires developing different
evaluation question. Proper evaluation questions are needed to be developed to ensure the
operational and functional success. The design detail will help to produce unbiased appraisal of
program related benefits. These evaluations are dependent on resources, precision and standard
business effectiveness.
Change management plan
The size of the change and its impact on the community and the organization
The finance committee head of HCHHA is concerned on significant changes in
refurbishment by implementing mandatory modifications in medicare activities for child and
adults. The impacts of the changes in HCHHA are elaborated:
Improvement in patient care: For health care providers process of patient care has
become one of the major concerns. The agency needs to focus on both non-medical and medical
perspectives. In order to improve the patient care process trained personnel in terms of doctors,
nurses are needed to be hired. The agency needs to purchase proper instruments, equipments,
accurate medications etc. Not only this but also, new additional technologies should be adopted
by HCHHA.
If patient care approach is successfully implemented then, the medicare process will be
dynamically improved. In fact quality of patient care process will also be developed.

12DEVELOPMENT OF A STRATEGIC PLAN
Cost reduction: Estimated cost for equipments, travel, and health are activities and other
programs are needed to be structure to ensure that the improvement has been accomplished in the
preliminarily allocated budget structure. Net administrative cost and expense has to be prepared
accurately to highlight that actual cost is lesser than planned cost.
If cost structure is successfully completed by the finance manager then, the revenue and
commercial success of the agency will grow exponentially.
Efficiency improvement: The efficiency of HCHHA healthcare agency will be improved
if performance of operation team and individuals get improved. The output of operational
procedure and other process will be improved if performance of individual is improved. The
agency requires arranging performance improvement and training development program for the
staffs and other working associates.
Overall efficiency of the agency and individual staffs will be improved if they all
successfully attend the training and development program
The organization’s readiness for change
The agency healthcare operational and functional program identified that, they are known
for their prudent funding administration and high quality patient care activities. These processes
is a multi-level, multi faceted design outline focused on implementing changes and share those
among the working staffs. These change effectiveness will direct the process of organizational
work flow, decision making, communication and reward generating approach as well. However,
there is no single path that can be followed to reach the expected change.
The best suited ways need to be followed to meet the agency objectives include proper
analysis, assessment and selection of most suitable tools and techniques. t the project initiation

13DEVELOPMENT OF A STRATEGIC PLAN
stage, expected organizational activities and ongoing activities are needed to be analyzed. After
that, each of departmental activities in terms of managerial, financial, marketing and operational
activities should be analyzed. For individual activity, assessment has to be done and approved by
the project associates and others.
The operational activities are needed to be governed and completed followed by different
analysis and assessment. Different project development knowledge areas such as strategy
development, risk analysis, stakeholder development plan, and schedule and budget management
are there which require company attention. In order to manage and complete any project
successfully different project management tools and techniques are available such as Gantt chart,
CPM, and WBS etc. If these tools are suitably used and applied by agency associates then
expected outcomes will be generated and the agency would be able to meet expected outcomes
and preliminary project objectives.
Among these tools, Gantt chart is the best suited tool which will give a visual
representation of the plan and make all staffs aware of project objectives and expected ultimate
outcomes.
Change management strategy
For this healthcare organization, the change management strategy can be developed
followed by Kotter’s 8 steps of change model.
Creation of Urgency: Change management idea implementation is essential for project
and organizational success. The Agency needs to create supporting business environment. It will
help to make staffs aware of current issues and respective changes that can bring commercial
profit and revenue as well in the operational ambiance. In this stage the agency is requires to

14DEVELOPMENT OF A STRATEGIC PLAN
build a discussion forum where all the associates can make discussion among each other. The
management needs of the agency should be first identified and based on that change process
should by needs to be emphasized. This stage will help to identify the needs which means why
changes are needed. It will help to determine the relationship between eventual success and
likely support.
Formation of powerful alliance: In order to implement strategies according to primary
plan formation of strong alliance is essential. Skills, range of experiences will work while design
such powerful alliance. It will help to distribute roles, responsibilities and ideas among all
associates. Individual’s skill and experiences will help to drive the project towards expected
success line.
Creating change vision: It has been identified that, sometimes change initiatives can be
complicated and hard to realize. Particularly people from lower hierarchy fail to understand the
change required. Change vision will help to encapsulate only the useful way. The company
vision is required to be simple and effective as well to make sure that it is realized by all.
Communicating vision: In this stage the project vision needs to be communicated
among each agency associates. In order to generate support, design and development of mission
and vision statement are not enough rather communicating theses details among associates are
also essential. The vision message needs to be shared continuously.
Removal of obstacles: The above stages are essential to strengthen the outline of the
change scheme. In this stage, potential obstacles will be removed and make sure that the process
is flowing towards the expected direction. Social, environmental, political, legal and economical
obstacles are removed in this stage. The child care initiative program, financial or cost

15DEVELOPMENT OF A STRATEGIC PLAN
distribution of HCHHA agency is weak and requires managerial attention. In this stage, the total
project duration and resources will be broken down into small phase to make the project easier
and error free.
Creating short term winning: It is determined that, company can earn advantages from
new processes. Short term and long term winning activities should be identified. Total
investment need to re motivate all the staffs. However, the investment has to be justified.
Building on the change: Employee habit and process improvement are not enough for
organizational success. In this stage, continuous improvement plan has to be implemented to re
built the agency goal and objectives.
Changes in corporate culture: The corporate culture of HCHHA healthcare agency is
required to be changed to keep all staffs engaged to the assigned roles and responsibilities.
Team structure and responsibilities
Strategic planning is a procedure that assists to lead a project to the expected aims and
objectives. Strategic planning is always determined as long term plan developed by
organizational committee associates and approved by the agency leaders. After evaluating the
case scenario of Hillsboro County Home Health Agency, Inc. it is determined that, aim of the
agency is to offer quality health care and nursing services to the disables and retarder people.
The team must be structured depending on experiences, skills and knowledge of
associates. The agency structure in 2014 is comprises of executive director, finance expert,
processional legal advisory etc. The leader needs to assign respective roles and responsibilities
among the associates and ensure that goals and objectives of the agency have met successfully.
The management team needs to arrange required training and development program, from where

16DEVELOPMENT OF A STRATEGIC PLAN
the team will be able to learn new ideas. The strategic roles and responsibility that HCHHA
agency needs to distribute among members are detailed in the below section:
Roles Responsibility
Project manager Function of the project administrator is to
check operational as well as functional
activities of the healthcare agency and control
its progress and govern it towards the expected
outcomes and goals.
Finance head Responsibility of finance head is to conduct a
feasibility study at the strategic plan
implementation initiation stage. It will help the
agency to avoid economic risks and other
commercial misinterpretations.
Operation manager Operation manager of the agency will be
responsible to check the running functional and
operational activities. The operation head
needs to ensure that all the healthcare oriented
operations are running accurately. In addition
to this the manager also requires to prepare
effective planning for quality service delivery.
Electronic system developer Very first reasonability of the technical head is
to lead other technical experts involved in the
team. In order to keep health related data

17DEVELOPMENT OF A STRATEGIC PLAN
HCHHA is willing to develop an electronic
record keeping system. Proper protection
mechanism are also required to incorporated to
the system by the developer to make sure that
no other unwanted users are fetching data from
the server without permission.
Accurate budget estimation The finance departmental head are required to
estimate the budget initially. It will help to
utilize money effectively. The decision making
approach of organization will be improved and
performance will also be monitored.
Sponsor roles and responsibilities
It is determined that, successful commence of a project is dependent on project
sponsorship. If a project is perfectly funded or invested as required then, meeting the final
objectives will become much easier to the agency. The responsibility of project sponsor is to
approve needful resources and ensure that decisions connected to economics and project cash
flow. In case of strategic planning and long term sustainability the role of project sponsors are
much critical. Sponsors wrap most of the organizational responsibilities, decisive governance,
and activities. The responsibilities that are to be played by the project associates include:
 The sponsors should recognize and qualify project level benefits and realize those
benefits respectively
 Sponsors must participate in all project development activities

18DEVELOPMENT OF A STRATEGIC PLAN
 They should provide the members an appropriate direction and make sure that the
members are governed towards the expected project objectives
 They are responsible to develop the steering committee and guide members to
give project empowerment
 The sponsors should give proper direction to the members
 They are responsible to implement key project initiatives and business strategies
 Sponsors should review needful changes based on respective project environment
in terms of schedule, tasks, time, priorities and budget
 The sponsor’s role is to identify the Critical Success Factors (CSF)
 The sponsors are needed to negotiate with associates stakeholders to earn
agreement while discriminated opinions are coming from different stakeholders
 They should keep on communicate with the project team members and
stakeholders to maintain the initial commitment
 The most vital liability of sponsor is to evaluate success of the project as soon as
it get completed
Planning and implementation
After reviewing the case scenario of HCHHA, it has been determined that major issues
are associated to resource allocation and steering committee formation. During planning and
implementation theses activities needs team member’s attention. The tasks on which the team
sponsor and supervisor need to focus on include:
Scope design: Project scope statement is a running tool that is used to identify the actual
aim and objective of project. The scope must be clearly designed and shared among the team
members. Properly developed scope statement helps in managing scope creep and potential risks.

19DEVELOPMENT OF A STRATEGIC PLAN
The scope needs to be shared among the stakeholders as well. The scope that has been
developed at the initial phase can be changed or modified with changing desire of the associates.
Feasibility study: The project sponsors and company executive are required to conduct a
feasibility analysis at the project initiation stage to realize the project status. The project
associates will be able to understand that whether the plan will be a victorious or not from the
project report.
Proper allocation of resources: In order to accomplish any project successfully, at the
planning stage different physical and human resources are identified. Based on requirement, skill
and experiences the best suited resources should be allocated to each project development
activities. The project lead should assign all resources making sure that risks of resource over
allocation are all being avoided.
Schedule design: The project lead ought to develop a project schedule followed by its
complexity. Depending on complexity of each project development activities the schedule needs
to be prepared. It will help to determine the root causes of risks, team motivation and critical
path of the project. The major actions or strategies that associates staffs require to implement
include implementation of staffing structure, selection of leading choice for healthcare
employment, reconciling practices, IT for improving process, expansion of jasper facilities and
improvement of financial processes through organizational management.
Establishing steering committee: The agency needs to develop an accurate project
steering committee and make sure that the child care initiatives and other health care activities
are properly controlled and monitored.

20DEVELOPMENT OF A STRATEGIC PLAN
Communications plan
Purpose of
communication
Who When Frequency Type of
communication
Channel of
communication
Discussion on
staff
improvement
plan for
reducing the rate
of excessive
staff turnover
Steering
committee
members
and
stakeholder
At the
project
initiation
stage
weekly Formal presentation,
face to face
meeting
Discussion
related to
medicare
financials
Doctors,
nurses and
other
members
of patient
care units
Project
planning
stage
weekly Written and
formal
presentation and
face to face
interaction
Demonstration
regarding
bargaining
power insurance
Project
sponsor
and
marketing
head
At the
project
initiation
stage
monthly verbal and
formal
Direct team
face to face
meeting
Discussion
about detail
HR
manager
planning and
ongoing
weekly formal video and audio
conference

21DEVELOPMENT OF A STRATEGIC PLAN
protective state
regulations and
policies
and
marketing
monthly
team
stages
Discussion on
project status
project
team and
project
leader
At the end
of each
project
development
stage
monthly formal Presentation and
meeting
Besides developing the project communication plan the other aspects on which the team
needs to focus on include utilizing accurate project communication channel and creating a
communication office along with customer service bench. People who will are part of the service
desk must interact with the patients and their families and ensure that all the raised queries are
solved. Open communication is the best way that must be used while interacting with each
other. The HCHHA workplace must follow open communication because it gives equal
interacting and participating opportunities to each team associates. In order to fulfill work
activities open communication is the most applicable communication process. For this healthcare
agency both the verbal and nonverbal communication approach are applicable.
Change management resistance plan
After analyzing the working scenario of Hillsboro County Home Health Agency, it has
been determined that, the present status needs some changes. With the help of certain driving

22DEVELOPMENT OF A STRATEGIC PLAN
forces the organization can be improved or changed. Kurt Lewin’s Force Field Analysis
approach is applied to identify the current risks that require changes or modifications.
Figure 1: Force field analysis result for HCHHA
(Source: created by author)
The obstacles that are required to be changed include: lack of necessary project resources,
lack of technical aspects consideration and incorrect budget estimation. The driving forces that
will help to develop the current status of the agency include proper project budget,
implementation of childcare initiative plan, quality nursing.

23DEVELOPMENT OF A STRATEGIC PLAN
Training plan
Currently the organization does not have any specific training and development program.
Therefore, the strategic training and development plan that are applicable for this organization
are as follows:
Organization of training seminars and workshops: Based on healthcare activities
needful training and development program are required to be arranged and implemented.
Developing manual training: Success and failure of any organization is dependent on
performance of each individual. After analyzing the performance of each participant periodic and
manual training program has to be implemented by the project team leader.
Appointing training officer: The healthcare agency is needed to appoint skilled and
experienced training officer who will give periodically training to the project team associates and
team members. The training officer must have ability to lead the rest of the associates.
Incentives and celebration of successes
Reward is the best ways to keep all staffs engaged to assigned responsibilities. The
strategies that are implemented by the agency to celebrate the success are as follows:
Annual bonus: Once in a year, all the staffs are needed to be awarded with bonus
amount. It will motivate each staff and make sure that the aim of the organization has been met.
1.5 additional payments on vacations and holidays: The staffs who will show interest
working on holidays must be paid double than regular. Timely appraisal and reward will help to
develop the working environment of the agency.

24DEVELOPMENT OF A STRATEGIC PLAN
Timeline/schedule of activities
The project will take 100 days for its successful accomplishment and the total expense
that is estimated for the project is $150,000.
The project schedule is given below:
WBS Task Name Duration Start Finish Resource
Names Cost
0 Schedule for strategic
plan of HCHHA 100 days Thu
9/26/19
Wed
2/12/20 $149,872.00
1 Developing project
mission statement 5 days Thu 9/26/19 Wed
10/2/19 Project lead $3,280.00
2 Designing vision of
the company 6 days Thu 10/3/19 Thu
10/10/19
marketing
head $3,840.00
3 Analyzing current
organizational status 2 days Fri
10/11/19
Mon
10/14/19
operation
head, finance
lead
$2,560.00
4 developing
improvement strategies 3 days Tue
10/15/19
Thu
10/17/19
operation
head, Project
lead
$4,008.00
5
Roles and
responsibility
distribution
8 days Tue
10/15/19
Thu
10/24/19
operation
head $5,440.00
6 Developing project
steering committee 4 days Fri
10/25/19
Wed
10/30/19 Project lead $2,624.00
7 Developing legal plan 7 days Thu
10/31/19 Fri 11/8/19 legal expert $3,360.00
8 Developing
management team 5 days Mon
11/11/19
Fri
11/15/19
operation
head $3,400.00
9 Hiring technical
experts 6 days Mon
11/18/19
Mon
11/25/19 Project lead $3,936.00
10 Homecare division
development 19 days Tue
11/26/19
Fri
12/20/19 $92,200.00
10.1 personal care service
improvement plan 5 days Tue
11/26/19
Mon
12/2/19
marketing
head $3,200.00
10.2 purchasing needful
healthcare equipments 6 days Tue 12/3/19 Tue
12/10/19
equipment
cost[1] $80,000.00
10.3 Arranging training
for the staffs 8 days Wed
12/11/19
Fri
12/20/19 Project lead $5,248.00
10.4 Developing 7 days Wed Thu system $3,752.00

25DEVELOPMENT OF A STRATEGIC PLAN
telehealth program 12/11/19 12/19/19 designed
11
Outlining E-
healthcare system
configuration
26 days Fri
12/20/19 Fri 1/24/20 $16,824.00
11.1
database
connectivity to the
system
5 days Mon
12/23/19
Fri
12/27/19
system
developer $2,800.00
11.2 Incorporating
protection mechanism 9 days Fri
12/20/19 Wed 1/1/20 system
designed $4,824.00
11.3 System simulation 9 days Thu 1/2/20 Tue 1/14/20 system
developer $5,040.00
11.4 testing and debug 8 days Wed
1/15/20 Fri 1/24/20 tester $4,160.00
12 Interviewing nurses
and physicians 8 days Mon
1/27/20 Wed 2/5/20 marketing
head $5,120.00
13 handover the final
project strategy 5 days Thu 2/6/20 Wed
2/12/20 Project lead $3,280.00

26DEVELOPMENT OF A STRATEGIC PLAN
Figure 3: The project Work Breakdown Structure
(Source: created by author)
Budget for change management
In order to change existing budget structure of the organization the other aspects on
which the company needs to focus on include:
Creation of control system: The overall organizational healthcare process needs to be
improved by implementation health data keeping system. The E-health record keeping system
will control the access and ensure that no unwanted users are competent to fetch health related
data from the server anytime.
Collaboration with the finance officers: While allocating budget for individual
activities, resources and purchasing healthcare equipments it is essential for the agency to
collaborate with the finance officers. For successful implementation of the objectives partnership
in sponsorship is very essential.

27DEVELOPMENT OF A STRATEGIC PLAN
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