NIT2171 ICT Management Assignment: Mall Bank Strategic Plan Report

This report presents an ICT strategic plan for Mall Bank, a regional bank with 27,000 customers and 20 branches. The bank offers a range of services, including home loans and savings accounts. The report analyzes the bank's current infrastructure, including its legacy systems, and identifies drivers for change, such as the increasing use of electronic transactions. It explores three key themes: advances and human ease of use, information sharing technologies, and universal adapting. The report includes references to relevant academic sources. The assignment aims to create a strategic plan for the bank for the years 2020-2025, considering the evolving landscape of ICT in the banking sector. This includes providing recommendations for self-service options, electronic banking, and remote banking to address the decline in cash-based transactions. The report also discusses data management and the need for MIS reports.

ICT MANAGEMENT
NAME OF THE STUDENT
NAME O THE UNIVERSITY

BACKGROUND
• MALL BANK IS ONE OF THE SMALL SIZED REGIONAL BANK THAT IS
HAVING AROUND 27,000 CLIENTS. THIS BANK OFFERS A TOTAL
SCOPE OF BANKING PRODUCTS, AS EXAMPLE, HOME CREDITS,
PRODUCT INSURANCE PLAN AS WELL AS SAVINGS ACCOUNTS. THIS
SPECIFIC FINANCE RELATED ORGANIZATION IS HAVING ALMOST 20
BRANCHES AND THERE ARE DIFFERENT CLIENTS CAN APPROACH TO
CREATE NEW ACCOUNTS OR FOR MAKING ANY KIND OF
TRANSACTION.

INFRASTRACTURE
• FOR BEING THE MOST FAVOURED NATIONAL BANK OF THE
NATION THE BANK HAS TRIED IN TURNING INTO THE PRIVATELY
OWNED AND COMMUNITY BANK OF THE CHOICE FOR THE
MEDIUM AS WELL AS THE LITTLE ESTIMATED BUSINESS, PEOPLE
AS WELL AS FOR THE PROFESSIONALS.
• FOR RECOGNISING AS WELL AS REWARDING THE PEOPLE WHO
WILL CONTRIBUTE OF THEIR COLLEAGUES AND CONSEQUENTLY
TRUST THAT DEPENDABLE, QUALIFIED AND THE PROFESSIONALS
WHO ARE COMMITTED ARE THE MOST PROFITABLE RESOURCES

MISSION:
• THE MISSION OF THE ORGANIZATION IS TO PROVIDE THE
CLIENTS PROMPT AS WELL AS THE ACCESS THAT IS DIRECT TO
THE BANK LEADERS OF THEM, AS WELL AS THEN DELIVER THE
BEST CUSTOMIZED SERVICE IN THAT SPECIFIC INDUSTRY.
• FOR COMMITTING THE INDIVIDUALS AND ASSETS FOR
IMPROVING THE COMMUNITIES THERE THEY LIVE AND WORK

DATA MANAGEMENT
• THE ASSOCIATION POINTS IN PRACTICING THE REASONABLE BUSINESS
PLANNING AND METHODOLOGIES FOR THE MANAGEMENT OF THE
COST FOR GUARANTEEING MONETARY REASONABILITY AND CAPABLE
DEVELOPMENT.
• THEY ADDITIONALLY POINT IN GRASPING CHANGES ALONGSIDE
PERSISTENTLY LOOKING FOR WAYS WHICH MIGHT GIVE QUALITY
ADMINISTRATIONS THAT ARE ALSO SMART IN NATURE THAT MEET AND
SURPASS THE DESIRES FOR THE CLIENT.

DRIVERS FOR CHANGE:
• SO AS TO EXECUTE ICT INSIDE THE BANK THIS NEEDS TO
REALIZE THE PROGRESSIONS INSIDE THE ASSOCIATION THE
PROGRESSIONS ARE AS PER THE FOLLOWING FACILITY FOR
SELF-REQUEST THIS GIVES OFFICE TO THE MOTIVATION
BEHIND SIGNING IN INDICATED SELF-REQUEST TERMINALS
AT EACH BRANCH TO ASK AND SURVEY THE TRANSACTIONS
THAT ARE IN THE ACCOUNT OF THE CLIENTS

DRIVERS FOR CHANGE:
• SELF-INQUIRY FACILITY
• ANYTIME BANKING AND ANYWHERE BANKING
• ELECTRONIC BANKING
• REMOTE BANKING
• TELE BANKING

NECESSARY CHANGES
• PROGRAMMED AND PROMPT DOING OF DIFFERENT
STANDING DIRECTIONS ON DUE AND AGE OF REPORTS.
• CREATING DIFFERENT MIS REPORTS AND PERIODICAL
PROFITS FOR DIFFERENT DUE DATES.
• QUICK AND STATE-OF-THE-ART INFORMATION
TRANSACTION THAT EMPOWERS QUICKER BASIC
LEADERSHIP WITH THE ASSISTANCE OF INTERCONNECTING
MECHANIZED BRANCHES AND CONTROLLING

THEME 1
• THE ADVANCES AND HUMAN EASE OF USE, ON
EMPLOYMENTS OF THE HUMAN OF ADVANCES, HUMAN
USES AND SOCIAL EFFECTS OF THE ADVANCES. THE
IMPORTANT ICT ABILITIES INCORPORATE HUMAN
INNOVATION COLLABORATION, EASE OF USE AND
INTERFACES, INNOVATION LEARNING AND SOCIETY WITH
THE END GOAL OF RETHINKING ASSOCIATIONS

THEME 2
• THE INNOVATION IN INFORMATION SHARING, DIFFERENT
ABILITIES UNDER THIS SPECIFIC CLASSIFICATION
INCORPORATES CORRESPONDENCE OF TRAINING AND
LEARNING MAKING INTERCHANGES, VIRTUAL NETWORKS,
INNOVATION UTILIZED DURING THE TIME SPENT LATHIS
ADVANCEMENT, E-GOVERNMENT, E-VOTE BASED SYSTEM
AND DIGITAL CIVICS

THEME 3
• THE THIRD TOPIC IS UNIVERSAL ADAPTING, A FEW
ABILITIES OF THIS SUBJECT INCORPORATES LEARNING WITH
THE ASSISTANCE OF PLAN, EDUTAINMENT, OBSERVATION,
INTUITIVENESS AND INSIGHT, ADVANCED SIGNIFICANCE
AND MOST IMPORTANTLY THE LIFELONG LEARNING.

REFERENCES
• BULTUM, A.G., 2014. FACTORS AFFECTING ADOPTION OF ELECTRONIC BANKING SYSTEM IN ETHIOPIAN
BANKING INDUSTRY. JOURNAL OF MANAGEMENT INFORMATION SYSTEM AND E-COMMERCE, 1(1), PP.1-17.
• HANAFIZADEH, P., BEHBOUDI, M., KOSHKSARAY, A.A. AND TABAR, M.J.S., 2014. MOBILE-BANKING ADOPTION
BY IRANIAN BANK CLIENTS. TELEMATICS AND INFORMATICS, 31(1), PP.62-78.
• KEVIN, B.O., BENARD, M.C. AND RONALD, M.O., 2013. IMPACT AND CHALLENGES OF INFORMATION
COMMUNICATION TECHNOLOGY ADOPTION IN THE TANZANIAN BANKING SECTOR. INTERNATIONAL JOURNAL
OF ACADEMIC RESEARCH IN BUSINESS AND SOCIAL SCIENCES, 3(2), P.323.
• MAIXÉ-ALTÉS, J.C., 2014, AUGUST. ICT THE NORDIC WAY AND EUROPEAN RETAIL BANKING. IN IFIP
CONFERENCE ON HISTORY OF NORDIC COMPUTING (PP. 249-262). SPRINGER, CHAM.
• NGANGA, S.I. AND MWACHOFI, M.M., 2013. TECHNOLOGY ADOPTION AND THE BANKING AGENCY IN RURAL
KENYA. JOURNAL OF SOCIOLOGICAL RESEARCH 4 (1): 249, 266.