This project management report provides a comprehensive analysis of Coles Supermarkets, including its organizational structure and two key projects: Enterprise Resource Planning (ERP) Accounting Software Implementation and Customer Relationship Management (CRM) Process Implementation. The ERP implementation aims to improve financial data management through cloud-based solutions, replacing older systems with a more efficient and error-free platform. The CRM implementation focuses on enhancing customer satisfaction by understanding shopping behaviors and market trends, enabling Coles to tailor its business to meet customer demands. The report details the project proposals, assumptions, scope definitions, schedules, budgets, risk assessments, organizational structures, roles and responsibilities, quality systems, communication strategies, change management procedures, and Gantt charts for both projects. It concludes with recommendations for successful implementation and highlights the benefits of these projects in improving Coles Supermarkets' overall efficiency and customer engagement. Desklib offers access to this and many similar project reports.
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