Pearson BTEC Level 7 Diploma: Strategic Quality Change Report

This report, prepared for a Pearson BTEC Level 7 Diploma in Strategic Management & Leadership, Unit 11, focuses on strategic quality and systems management. The assignment requires the student to act as an internal quality consultant, analyzing existing quality management procedures within an organization (Walmart in this case) and implementing a strategic quality change. The report covers the importance of effective operations and quality management in achieving organizational objectives, evaluates the success of existing processes, and examines the need for strategic quality change. It includes planning, implementation, and monitoring of the change, as well as evaluating its outcomes and recommending improvements. The report highlights the importance of aligning the strategic quality change with the overall organizational objectives and the need for a strong quality culture. The report provides a detailed analysis of the subject matter, covering key aspects of strategic quality management within the chosen organization, including the implications and outcomes of the change. The report also contains an executive summary, introduction, table of contents and references adhering to Harvard Referencing Format.

Assignment Cover Sheet
Course/Unit Information
Course Pearson BTEC Level 7 – Diploma / Extended Diploma in
Strategic Management & Leadership
Unit No. Unit 11
Unit Name Strategic Quality and Systems Management
Unit code H/602/2327
Batch OME6-SQSM-BincyKaluvilla-1803
Instructor Information
Name Bincy Kaluvilla
Phone
Email [e-mail]
Assignment Information
Full/ Part Assignment Full Assignment
Date Assignment Issued 11th March 2018
Date Assignment Due 31st March 2018
Turnitin Class ID 17666758
Turnitin Enrollment PW 1803
Student Information
(To be filled by the student prior submitting the assignment)
Name Jamilah Kayin
Email [e-mail]
Date of Submission 31-3-2018
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Student Declaration
I, Jamilah (Name) hereby confirm that this assignment is my own work and not copied
or plagiarized. It has not previously been submitted as part of any assessment for this
qualification. All the sources, from which information has been obtained for this
assignment, have been referenced as per Harvard Referencing format. I further confirm
that I have read and understood the Westford School of Management rules and
regulations about plagiarism and copying and agree to be bound by them.
Students Signature : JamilahAK
Student Name : Jamilah
Date : 31-Mar-18
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Learning Outcomes and Assessment Feedback
Name of the Assessor Bincy Kaluvilla
Learning Outcomes Assessment Criteria (AC) Assessor Feedback
LO 1
AC MET
Understand the role of
operations management
in an organization
1.1 - explain the importance of effective
operations management in achieving
organizational objectives
1.2 - evaluate the success of existing
operations management processes in
meeting an organization’s overall strategic
management objectives
AC MET
LO 2
AC MET
Understand the
importance of
managing quality
in an organization
2.1 - explain the importance of effective
quality management in achieving
organizational objectives
2.2 - evaluate the success of existing
quality management processes in meeting
an organization’s overall strategic
management objectives
AC MET
LO 3
AC MET
Be able to plan a
strategic quality change
in an organization
3.1 - plan a strategic quality change to
improve organizational performance
3.2 - define resources, tools and systems
to support business processes in a
strategic quality change
NOT MET
3.3 - evaluate the wider implications of
planned strategic quality change in an
organization
AC MET
3.4 design systems to monitor the
implementation of a strategic quality
change in an organization NOT MET
LO 4
NOT MET
Be able to implement a
strategic quality change
in an organization
4.1 - implement a strategic quality change
in an organization.
4.2 - embed a quality culture in an
organization to ensure continuous
monitoring and development
AC MET
NOT MET
4.3 - monitor the implementation of a
strategic quality change in an organization
LO 5
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Be able to evaluate the
outcomes of a strategic
quality change in an
Organization
5.1 - evaluate the outcomes of a strategic
quality change in an organization AC MET
5.2 - Recommend areas for improvement
to a strategic quality change that align
with organizational objectives AC MET
Internal Verification Report
Internal Verification Done By Date
Assignment Brief
Assessors Decision
General Guidelines
(Please read the instructions carefully)
1. Complete the title page with all necessary student details and ensure that the signature
of the student is marked in the declaration form.
2. All assignments must be submitted as an electronic document in MS Word to the
LMS (Use 12 Times New Roman script).
3. Assignment that is not submitted to the LMS by the prescribed deadline will be
accepted ONLY under the REDO and RESIT submission policy of Westford.
4. You will PASS the full assignment task only if you achieve “AC Met” in each of the
Assessment Criteria.
5. The results are declared only if the student has met the mandatory attendance
requirement of 75% and/or a minimum of 50% under extenuating circumstances
approved and ratified by the Academic Director. The student has to repeat the module
(with additional fees applicable) if the attendance is below 50%.
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Over All Result/Grade REDO Date: 17/05/2019
Summative Feedback:
Overall Feedback on
current work with
emphasis on how the
student can further
improve in future.
The answer could have better stated the organizational objectives and
detailed on the importance of effective operations management and
quality management processes in meeting an organization’s overall
strategic management objectives. Rest of the answers remain un
attempted.

6. The assignment should not contain any contents including references cited from
websites like www.ukessays.com, www.studymode.com, www.slideshare.net ,
www.scribd.com.
7. Students can refer Wikipedia as a source of information, but the references cited
in Wikipedia has to be mentioned.
8. Submit the assignment in a MS Word document with the file name being:
First Name Last Name_ abbreviation of the subject.
Example: John Smith_SQSM.
Quick reference Checklist for the Faculty/Instructor to accept/reject the assignment
before evaluation:
1. Adherence to the deadline of submission date.
2. Original cover sheet and format retained.
3. Student information and signature intact.
4. Font style and size used as instructed.
5. Harvard Referencing System and Citations are strictly followed.
Task : Report covering LO1, LO2, LO3, LO4 & LO5.
Assignment title Implementing Strategic Quality Change in an Organization.
Scope (LOs and ACs) of this assignment:
Learning Outcome 1: Understand the role of ‘Operations Management’ in an Organization.
 AC 1.1: Explain the importance of effective operations management in achieving organizational
objectives
 AC 1.2: Evaluate the success of existing operations management processes in meeting an
organization’s overall strategic management objectives
Learning Outcome 2: Understand the importance of managing quality in an organization.
 AC 2.1: Explain the importance of effective quality management in achieving organizational
objectives
 AC 2.2: Evaluate the success of existing quality management processes in meeting an
organization’s overall strategic management objectives
Learning Outcome 3: Be able to plan a strategic quality change in an organization.
 AC 3.1: Plan a strategic quality change to improve organizational performance
 AC 3.2: Define resources, tools and systems to support business processes in a strategic quality
change
 AC 3.3: Evaluate the wider implications of planned strategic quality change in an organization
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 AC 3.4: Design systems to monitor the implementation of a strategic quality change in an
organization
Learning Outcome 4: Be able to implement a strategic quality change in an organization.
 AC 4.1: Implement a strategic quality change in an organization.
 AC 4.2: Embed a quality culture in an organization to ensure continuous monitoring and
development
 AC 4.3: Monitor the implementation of a strategic quality change in an organization
Learning Outcome 5: Be able to evaluate the outcomes of a strategic quality change in an
organization.
 AC 5.1: Evaluate the outcomes of a strategic quality change in an organization
 AC 5.2: Recommend areas for improvement to a strategic quality change that align with
organizational objectives
Assignment Task: Read the following Scenario, and prepare a report with the guidelines
provided.
Scenario: The learner is acting as an internal quality consultant for a chosen organization (preferably
where the learner is currently working). The learner is required to look at the existing quality
management procedures and systems within the organization, and, implement a strategic quality
change, ensuring the monitoring evaluation systems are in place and evaluating the outcomes of
change.
The report should include the following:
1. Executive Summary
2. Introduction of the Chosen Organization and existing quality management systems within the
organization
3. Explain the importance of effective operations management and quality management in
achieving the organizational objectives. (AC 1.1, 2.1)
4. Evaluate the success of existing operations management processes and quality management
processes in achieving the chosen organization’s strategic management objectives. (AC 1.2,
2.2)
5. Examine the need for strategic quality change and assess the factors that drive the need for the
strategic quality change. Assess the resource implications for not responding to these changes.
Plan a strategic quality change and implement it to improve organizational performance.
Provide measures and design systems to monitor the implementation of the planned strategic
quality change. The plan done needs to be action oriented, detailed, and should clearly define
the resources, tools and systems that will support the business processes involved in the quality
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change process. (AC 3.1, 3.2, 3.4, 4.1, 4.3)
6. Evaluate the wider implications of strategic quality change on the organization from an
external perspective and the impact on people, systems and functions influencing performance
within the organization. (AC 3.3)
7. What is the quality culture in the chosen organization? Propose and embed an effective quality
culture to ensure continuous monitoring and progress.(AC 4.2)
8. Evaluate the outcomes of the strategic quality change and recommend areas of improvement to
the strategic quality change that aligns with the overall organizational objectives (AC 5.1, 5.2).
9. References (Adhering to Harvard Referencing Format)
The report shall not exceed 10,000 words and should include relevant examples and
illustrations.
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Table of Content
Executive Summary.............................................................................................................9
Introduction........................................................................................................................10
The Importance of Effective Operations Management and Quality Management in
Achieving the Organizational Objectives..........................................................................11
The Success of Existing Operations Management Processes and Quality Management
Processes............................................................................................................................14
The Need for Strategic Quality Change.............................................................................17
Definition of resources, tools and systems to support business processes in a strategic
quality change....................................................................................................................20
Implications of Strategic Quality Change..........................................................................21
Deigning of systems to monitor the implementation of Strategic change in Walmart......23
Implementation of Strategic quality change in Walmart...................................................24
Quality Culture at Walmart...............................................................................................25
Monitoring the implementation of strategic Quality change in Walmart..........................27
The Outcomes of the Strategic Quality Change and Recommendations...........................28
References..........................................................................................................................31
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Executive Summary
In the current market conditions of high competition, it is necessary to be sure that
the provided trade services fully satisfy and take into account all the requirements of
consumers. For this, it is necessary to constantly improve the quality of the provided
trade services. It is very important to improve the processes aimed at determining the
consumer valuation of the Walmart and changing the representation of customers about
how fully the organization can meet their needs.
It was found that the goals of operations management are to competently manage
business processes with the greatest benefit and increase the efficiency of the enterprise.
In this regard, the quality system can be used as an effective tool not only for improving
the management system but also for its substantial reorganization. At the same time, the
process of introduction of innovations in the company is easier and painless. Through the
use of setting the quality system as a legend of changes during the reorganization of the
company, a significant reduction in resistance to changes by the staff is achieved.
The plan of the main activities of the company to improve the quality of Walmart
products was presented, which included an increase in the level of material and technical
base, the implementation of statistical quality control and processing of its data, the
improvement of professional skills and quality of labor of workers, and the improvement
of the marketing policy of the enterprise. Thus, the quality system is an effective tool for
streamlining the company’s activities. Due to documenting, control, analysis, and
periodic review of key production and management processes in accordance with the
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requirements of the international standard, transparency, better manageability and
continuous improvement of the company’s activities are ensured.
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Introduction
Currently, Walmart Stores, Inc. is a key player in the global retail market. Being
young enough (founded in 1962), this company subdued huge territories, bypassed all
other large retail companies in terms of financial performance, and is even able to
compete in the main indicators of its financial and economic activity with the largest
enterprises of the oil refining and automotive industry (Basker, 2007). According to the
data for 2016, the company’s total sales amounted to more than 482 billion dollars, and in
terms of indicators in 2017 - over 485 billion dollars (Walmart Stores, Inc., 2017).
The continued and successful operation of Walmart in the United States and
elsewhere has made it one of the most influential commercial organizations in the world.
Accordingly, in order to understand the processes occurring on the world market, a
regular comprehensive analysis of the activities of this powerful global commercial and
financial structure is necessary. The company’s economic indicators are of great interest
to the world community and are reflected in a large number of different world ratings.
According to these ratings, based mainly on the financial statements of companies,
Walmart can be compared with the competitors and draw conclusions about the strengths
and weaknesses of the company. In addition, the ratings allow comparing the
performance of the largest companies in various areas of their activities in order to
determine the overall degree of the company’s influence on the world market.
The Forbes rating of The World’s Biggest Public Companies is widely known.
According to this rating, Walmart ranks 17th in the world (Forbes, 2017). This
assessment is synthetic and is based on the revenues and profits of companies, as well as
the value of their assets. The analysis of the Fortune 500 rating, which is based on the
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total revenue received by the United States companies during the fiscal year, shows that
Walmart ranks first with a total revenue of over $485 billion (Fortune, 2017).
Low prices on the one hand, of course, is a huge plus for buyers. However, on the
other side of the scale, there are low wages of employees of Walmart and the ruin of
smaller competitors of the retail giant (including local players), which is why many
people lose their jobs (Fishman, 2006). Finally, in this eternal race for low prices,
Walmart involuntarily contributed to lowering the quality of some products. The quality
of not only the goods sold in the stores but also those that are sold through other retail
chains suffers. The manufacturers of these products still have to make adjustments to the
production process since Walmart’s low prices do not allow them to breathe freely. The
company dictates its terms to suppliers, even as large as Procter & Gamble.
Despite the fact that the management of the company at the time of its founder
placed the quality management of the service sector higher than the quality of products
sold, Sam Walton’s heirs in time began to make the right steps to improve the company
and its image. Although they can afford it only because for more than half a century the
American consumer voted the dollar for cheapness at the expense of quality.
The Importance of Effective Operations Management and Quality
Management in Achieving the Organizational Objectives
The organization is a means to achieve goals that allows people to perform
collectively what they could not accomplish individually. The organization begins to
exist only when people understand that they are unable to achieve their goals alone, and
that joint actions within the organization provide better opportunities to meet the needs.
The goal is the benchmark, the planned result of the organization’s activity, which is a
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