Quality Control Report: Strategic Total Quality Management

This report delves into the realm of quality control, examining the evolution of management approaches. It begins by exploring the traditional methods employed by senior management, such as the PDSA cycle, and highlights the significance of Deming's principles in achieving quality. The report then transitions to the strategic view of total quality management (TQM), outlining its benefits in enhancing leadership, stakeholder relationships, and organizational performance. The report provides an example of Toyota's TQM implementation, emphasizing continuous improvement through employee participation and reduced defects. Ultimately, the report underscores the importance of a comprehensive, strategic approach to quality control, where quality assurance is the responsibility of all employees, not just top management.

Running head: QUALITY CONTROL
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Prior to the advent of the total quality management concept, what was senior
management's typical approach toward quality?
Prior to the advent of total quality management concept, the senior management used to
make use of the Demings PDSA cycle. According to Dr. Demings the quality control of any
organization was dependent upon the management at the company and at the individual level and
he also said that most of the quality control problems were under the control of management. In
this approach, the company aims at achieving quality through a culture of change and better
cooperation in the management (Pietrzak & Paliszkiewicz, 2015). Deming also found out the
seven diseases that was deadly and that lead to quality crisis in any organization.
Figure 1: PDSA cycle

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Source: (Johnson, 2016)
In your discussion, provide an example showing management’s typical
approach toward quality
In addition to the PDSA cycle, Demings had also given 14principles which included
creating constancy for improvement of products and services, instead of carrying out inspection,
quality needs to be built in. It is the management’s duty to improve the existing systems. For this
the management needs to ensure that there is no barrier between the departments and there are
various such principles and by applying the same principles Gamble and proctor has become
successful.
What has led to the more comprehensive strategic view of total quality
management?
In order to improve leadership, to provide implementation and strategic planning, in order
to improve the relationship with the stakeholders, to empower the workforce and to improve the
organizational performance. With the aim to reduce the defects in production, improving quality
and others the comprehensive strategic total quality management was introduced.
What are the benefits of a more comprehensive strategic view? Please support
your discussion with an example.
The major benefits is quality assurance is not only the concern of top management but
rather of workers and if they can reduce the number of defects at the time of production, the total

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quality can be improved. For instance: Toyota valued its customer so much that they adopted the
TQM in such a way that there was continuous improvement through the employee participation.

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References
Johnson, C. N. (2016). The benefits of PDCA. Quality Progress, 49(1), 45.
Pietrzak, M., & Paliszkiewicz, J. (2015). Framework of Strategic Learning: The PDCA
Cycle. Management (18544223), 10(2).
Tennant, G. (2017). Six Sigma: SPC and TQM in manufacturing and services. Routledge.