Strategic Information System Report: DickSmithFood Case Study

This report provides a comprehensive analysis of the strategic information system for DickSmithFood. Part 1 delves into the company's organizational structure, identifies operational problems such as inefficient strategic management, communication dysfunctions, decreasing productivity, suppl...Read More

Running head: STRATEGIC INFORMATION SYSTEM
Strategic Information System
Name of the Student:
Name of the University:

1STRATEGIC INFORMATION SYSTEM
Table of Contents
Part 1.....................................................................................................................................................2
1.1 Introduction................................................................................................................................2
1.2. Current Organizational Structure..............................................................................................2
1.3 Operational Problems occurred in DickSmithFood based on its Organizational Structure.......3
1.4 Most Likely Acquistion Method:...............................................................................................5
1.5 Description and Preparation of System Flow Chart of sales procedures occurred in
DickSmithFood................................................................................................................................5
1.6 Identification of different control problems in the system.........................................................6
1.7 Conclusion..................................................................................................................................7
Part 2.....................................................................................................................................................7
2.1 Introduction................................................................................................................................7
2.2 Adoption and Development of accounting software packages..................................................7
2.3 Current Market Size...................................................................................................................8
2.4 Identification of market leaders and factors provides competitive advantages..........................9
2.5 Identification of different challenges and current gaps faced by customers of accounting
software packages.............................................................................................................................9
2.6 Conclusion................................................................................................................................11
References..........................................................................................................................................12
Bibliography.......................................................................................................................................13

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Part 1
1.1 Introduction
According to Arvidsson, Holmström and Lyytinen (2014) the organizational structure is the
system consisting of both explicit and implicit kind of procedures and rules. They are designed for
outlining every kind of working rules. This also includes the responsibilities that are primarily
controlled and coordinated. On the other hand, some researchers also pointed out that the
organizational structure mainly helps in terms of determining the proper information flows at
different levels of an organization.
The following study has provided an elaborate explanation of the organizational structure.
This also includes the proper understanding of different operational problems taking place in any
company. Along with this, we have selected ERP as best suited solution for the resolution of all
different organizational issues that mainly faced on DickSmithFood. Next a flow chart is included
here to recognize every kind of functional process along with the problems based on the process of
sales at DickSmithFood.
1.2. Current Organizational Structure
As stated by Galliers and Leidner (2014), the organizational structure for any organization
turns to be one of the vital components to resolve various kinds of process related functionally or
non-functionally. This is primarily considered by any company to control every developmental
component on the basis of the company’s culture and structure. However, the organizational
structure of DickSmithFood in respect of all types of both functional and non-functional measures is
depicted below:

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Figure 1: “The Present Organizational Structure of the DickSmithFood”
1.3 Operational Problems occurred in DickSmithFood based on its Organizational Structure
According to Osman, El Beltagi and Hardaker (2015), organizational structure is an important
and effective aspect in terms of managing and signifying the growth of any organization based on
all types of perspectives of an organizational development. On the other hand, an organization also
competes with other organizations in terms of managing all proper standards depending on the
position of competitive market (Manoharan, Melitski and Bromberg 2015). Every aspects of the
organization needed management with the every possible measures. This has been relying in the
structure of the organization. The motive is to gain every kind of functional profits along with the
success on the basis of organizational performance.
The frequent problems that primarily too k place at DickSmithFood because of the cause of
the organizational structure is described hereby.
In-proper Strategic Management: The potential development rising due to the efficient
organizational structure helps in managing every other perspectives of strategic management.
Peppard and Ward (2016) discussed that, all other strategic decision making processes and
functionalities are performed properly due to proper organizational structure that are not available
in DickSmithFood. It also leads the organization face different types of issues that are mainly

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associated with all decision making concepts and different functional steps. The company has been
losing the sustainability regarding the management of the targeted market. This is mainly because
of the organizational structure along with various other functionalities.
Communication dis-functionalities: Poor communication is vital operational issues that
occurred in DickSmithFood based on all types of issues related to both management processes
along with organizational structure development. Some other improper communication processes
mainly includes various conflict situations that miss leads any organization to achieve the functional
benefits depending on the target market (Lee et al. 2015). In addition to this, in DickSmithFood
there is an issue of not giving any priority to low grade staffs during making decisions for different
types of functional steps. Hence, this type of issue becomes vital cause for an organization to
become weak in terms of growth and production.
Decreasing of Productivity: Improvement in productivity is one of the urgent purposes of any
organization that got hampered in DickSmithFood. This has been because of the improper and
feeble structure of the organization. The organizational structure and culture need to be improved
in DickSmithFood depending on all types of functional goals and objectives based on the target
markets (Pearlson, Saunders and Galletta 2016). On the other hand, various types of approaches and
functional areas needed to be improved in DickSmithFood in the context of their supply chain
management, different productivity measures as well as various communication standards. Hence,
depending on organizational structure perspective, issues in productivity is taken consideration as
important aspects.
The in-efficient process of Supply Chain Management: In the context of organizational
process, supply chain management process is considered as vital part for any organizational
functional and non-functional part (Peppard and Ward 2016). However, the improper supply chain
management process causes directly linked with the organizational procedures impacts in the
damages of DickSmithFood. The unacceptable organizational procedures has been resulting all
kinds of organizational procedures on poor processes of supply chain management. This also

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includes its functionalities.
In-efficient Human Resource Management Process: DickSmithFood also possessed feeble
facilities of HR management. They have been managing the organizational infrastructure and the
work processes. These have been also involved under all other kinds of the organizational
functionalities.
These problems resulted mainly because of the poor processes and functionalities taking place
at DickSmithFood.
1.4 The most likely Method of Acquisition:
At DickSmithFood, the acquisition process has been that, which is mainly selected as the
implementation process of ERP system. Enterprise Resource Planning is an important process that
mainly helps to make different functional benefits as well as important tools in terms of managing
different developmental perspectives of an organization (Laudon and Laudon 2016). As per various
researchers, organization easily collaborates with all departments of organization based on various
functional aspects related to the organizational system architecture. It also helps to reduce the
conflicts by doing the proper implementation of information system in an organization.
On other hand, Cassidy (2016) elaborated that the implementation process of ERP becomes
helpful to provide effective solution of all organizational issues that can easily be achieved all goals
targets based on system architecture of the organization. Taking the help of the ERP system, this
provided the appropriate communication. This has been depending over the organizational culture
and structure at DickSmithFood.
1.5 Description and Preparation of System Flow Chart of sales procedures occurred in
DickSmithFood
The system flow chart shown beneath has been mainly on the basis of the effective
recognition of numerous problems. They have been involved in the architecture of the system. It is
depending upon the organizational structure at the company.

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Figure 2: “Sales of DickSmithFood Company”
1.6 Identification of different control problems in the system
Various control problems related to the management system of the sales process has been
acquiring proper management of the sales system. This also includes the other functionalities. Thus,
these functionalities and processes have been required to get studied for managing the development
on the basis of approaches. The primary problems are discussed below.
False Purchase: This has been one of the important problems. This mainly have involvement
Enter order
Details
Reviewing of
details
Attorney made it
NO
Order shipped
Order get
approved
Attorney made it OKAgent Request
Approval
Order get cancelled
Notified
Representative
Order not shipped
Standard
terms
Change
acceptanc
e
Order shipped
Customer submit
order
Yes
No

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among the management system of the sales process at any organization (Manoharan, Melitski and
Bromberg 2015). However, the functional issues mainly originate from customer ends.
False Sales: This primarily originated from the member of the organizations. These members
have been communicating with the customers and getting involved in every kind of business
processes in that company (Peppard and Ward 2016).
1.7 Conclusion
It could be concluded by saying that the DickSmithFood has been mainly facing various
functional and non-functional problems. These have been mainly related with various work issues
such as the control problems on the basis of poor performance of that organization. The above
report also discussed all important aspects that mainly needed to be modified based on the
organizational structure of DickSmithFood. Lastly the report also discusses that on the basis of the
problems on sales processes, the ERP solutions are considered. This is to control every issue
involved under the organizational structure at this company.
Part 2
2.1 Introduction
This section of the report analyzes the functionalities involved mainly to adopt and develop
the numerous packages of accounting software at Australia. At the nation, various software
packages have been used regarding the managing of every kind of financial data and the operational
data of an organization.
Moreover, Xero has been chosen in the report as the accounting software. Its aim is to
manage the developing, influence and functional usages of the accounting software in any
company.

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2.2 Adoption and Development of accounting software packages
The idea of the packages in the market of the nation has become important for every company. This
is because it has been primarily on the basis of various countermeasure techniques. These are
primarily included on the basis of the organizational structure. Moreover, Pearlson, Saunders and
Galletta (2016) stated that the Xero has been primarily from New Zealand. This got establishment
ar 2014. It mainly provided supports to various standards and functionalities on the basis of various
procedures related to accosting at the company. They mainly analyzed about the software
implementation changing all the functionalities. This has been in relation to the organizational
structure. Every needs and demands of the organization is needed to be controlled with the support
of the accounting standards. Thus it becomes simpler to manage every details of the accounting
management process.
2.3 Current Market Size
According to the present era of the competitive scenario, it could be said that both MYOB
and Xero have been suited with the accounting software available mainly in the target market of the
nation. Apart from that, Xero also provides proper support for managing different functional
operations based on the organizational structure of the customer organization in Australia. Peppard
and Ward (2016) stated that there have been numerous functionalities delivered by Xero to attract
the users for solving various kinds of problems involved primarily under the process of work. It also
provides various effective updates based on all financial data bases that help to minimize the
redundancies from different data sets that occurred within operational system architecture of
DickSmithFood (Manoharan, Melitski and Bromberg 2015). Few functional advantages regarding
the software packages have been primarily delivered with the support of Xero. This has been for
both the users and customers. It depends on their demands and needs.

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Figure 1: Market size
(Source: Arvidsson, Holmström and Lyytinen 2014, pp-49)
2.4 Identification of market leaders and factors provides competitive advantages
With respected to the information mainly collected depending on the investigation done based
with Xero accounting software indentified different benefits that are mainly discussed below:
Quick functional outputs: Quick functional operations and different possible solutions are
mainly provided to user with the help of proper Xero software setup (Arvidsson, Holmström and
Lyytinen 2014).
Easy Interface for users: It has been delivering an efficient user interface for the functional
developments and the system architectures. This has been on the basis of various standards and
various details of accounting. These evolved under the operational structure of the DickSmithFood.
The Cloud Based Set up: Xero is an effective cloud based solution that mainly provides all
types of information to users in relation to the choices and different functional needs based on
various challenges faced by DickSmithFood (Lee et al. 2015). Apart from that, cloud based set-up
mainly provides different competitive advantages based on user choices.
2.5 Identification of different challenges and current gaps faced by customers of accounting
software packages
Laudon and Laudon (2016) has assessed about the different vital problems. These have been
relying upon the functionalities of Xero providing numerous kinds of competitive advantages on the
users. This has been in relation to every kind of functional demands and necessities in the current

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competitive marketplace. Some of the important challenges that mainly faced are mentioned below:
Complexity: This has been more complicated while compared with the other software
available mainly in the market for replacement.
Security issues: all types of security issues are problems occurred in the organization are
mainly got resolved with the implementation of the cloud based software solution Xero
(Manoharan, Melitski and Bromberg 2015).
Time Consumption: Xero has been taking huge amount of time for managing and installing
the packages. These have been on the basis of the architecture of the functional system of the
company for managing the development. This has been on the basis of accounting details of any
organization.
2.6 Conclusion
Lastly it could be concluded by saying that Xero is one of the most appropriate packages of
accounting software. This has been mainly delivering numerous benefits to every kind of mediocre
and small-sized companies in the word. Thus, various functional problems and the advantages in
relation to accounting software packages have been present mainly in every kind of operational
domain. Apart from that, it also discussed about various aspects related to Xero are discussed in this
particular report. Numerous functional challenges and the advantages have been primarily analyzed
in the report. This has been purely on the basis of the outcomes of numerous software packages
available in the nation of Australia.
References
Arvidsson, V., Holmström, J. and Lyytinen, K., 2014. Information systems use as strategy practice:
A multi-dimensional view of strategic information system implementation and use. The Journal of
Strategic Information Systems, 23(1), pp.45-61.
Cassidy, A., 2016. A practical guide to information systems strategic planning. CRC press.
Galliers, R.D. and Leidner, D.E. eds., 2014. Strategic information management: challenges and

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strategies in managing information systems. Routledge.
Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education India.
Lee, T., Ghapanchi, A.H., Talaei-Khoei, A. and Ray, P., 2015. Strategic information system
planning in healthcare organizations. Journal of Organizational and End User Computing
(JOEUC), 27(2), pp.1-31.
Manoharan, A., Melitski, J. and Bromberg, D., 2015. State strategic information system plans: An
assessment integrating strategy and operations through performance measurement. International
Journal of Public Sector Management, 28(3), pp.240-253.
Osman, E., El Beltagi, I.M. and Hardaker, G., 2015. The impact of leadership orientation on
strategic information system planning processes, with an application to Libyan
organizations. Information Technology for Development, 21(4), pp.601-627.
Pearlson, K.E., Saunders, C.S. and Galletta, D.F., 2016. Managing and Using Information Systems,
Binder Ready Version: A Strategic Approach. John Wiley & Sons.
Peppard, J. and Ward, J., 2016. The strategic management of information systems: Building a
digital strategy. John Wiley & Sons.

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Bibliography
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Pearlson, K.E., Saunders, C.S. and Galletta, D.F., 2016. Managing and Using Information Systems,
Binder Ready Version: A Strategic Approach. John Wiley & Sons.
Peppard, J., Galliers, R.D. and Thorogood, A., 2014. Information systems strategy as practice:
Micro strategy and strategizing for IS. J. Strategic Inf. Sys., 23(1), pp.1-10.
Quinn, M. and Kristandl, G., 2014. Business information systems for accounting students. Pearson
Education Ltd..
Schiff, A. and Szendi, J., 2014. Helping small business entrepreneurs avoid critical mistakes in
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Sugiharto, T., 2016. BUSINESS AND INFORMATION SYSTEM STRATEGIC ALIGNMENT:
DETERMINANTS AND IMPACT ON RURAL BANK ORGANIZATIONAL PERFORMANCE.
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review. International Business Research, 8(4), p.25.