Strategic Talent Management and Employee Performance: Hilton Hotel

This research project investigates the importance of talent management as a strategic approach to enhance employee performance within the context of Hilton Hotel. The project aims to identify the role of strategic approaches to talent management, examine its impact on employee engagement, and determine the challenges Hilton faces in managing its workforce. The research employs a quantitative methodology, utilizing questionnaires to gather data from a sample of 50 individuals. The findings reveal insights into the awareness of talent management, the importance of managing talent in the hospitality industry, and the effectiveness of various strategic approaches like performance assessment and proper training programs. The research also highlights challenges such as employee turnover and lack of leadership and suggests alternative solutions for overcoming these issues to improve Hilton's performance within the industry. The data analysis includes interpretation of the questionnaire responses and graphical representations of the findings.

Research Project

Table of Contents
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW................................................................................................................2
Role of strategic approaches to talent management within the company...................................2
Importance of talent management in in improving employee engagement at working area of
business. .....................................................................................................................................2
Challenges faced by Hilton hotel while managing workforce at working area..........................3
RESEARCH METHODOLOGY.....................................................................................................3
DATA ANALYSIS AND INTERPRETATION.............................................................................4
RESEARCH OUTCOMES............................................................................................................14
REFLECTION AND RECOMMENDATION FOR ALTERNATIVE RESEARCH
METHODOLOGY........................................................................................................................15
Reflection..................................................................................................................................15
Alternative research methodology............................................................................................15
CONCLUSION .............................................................................................................................15
RECOMMENDATION.................................................................................................................16
REFERENCES..............................................................................................................................17
REFERENCES..............................................................................................................................19

Title: To determine the importance of talent management as a strategic approach in
enhancing employee performance.
INTRODUCTION
Talent management is an activity or process that used by company to hire as well as
retain top talent to ascertaining the vacant position within the business organization. In this, the
main focus of this activity is to recruiting skilled and capable employees so that they can perform
their best to accomplishing their targets (Mensah, 2015). In context of this, there are some
strategic approaches such as effective selection process, performance assessment, best
compensation and rewards that implement by hospitality industry to manage their workforce.
With the help of this, company can easily invite as well as retain capable workers that may
reduce the employee turnover. Current research is based on Hilton hotel, is a famous global
brand that provide hospitality services to its customers as per their requirements. The main focus
of this company is to effectively manage talent that contributes in improving overall performance
of employees and organisation as well.
Research aim
“To determine the importance of talent management as a strategic approach in
enhancing employee performance”. A study on Hilton hotel.
Research objectives
 To identify the role of strategic approaches to talent management within a hospitality
organisation.
 To examine the importance of talent management in improving employee engagement at
working area of business.
 To determine the challenges which faced by Hilton hotel at the time of managing talent
within the hospitality industry.
Research questions
 What is the role of strategic approaches to talent management within a hospitality
organisation?
 What is the importance of talent management in improving employee engagement at
working area of business?
 What are the challenges which faced by Hilton hotel at the time of managing talent
within the hospitality industry?
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Rationale of research
The main reason behind selecting this research is to analyse the importance of talent
management that support in improving the quality performance of workers at working area.
Along with this, it also helps investigator to enhance their skills and knowledge towards the
research topic. Along with this, it also provides support or direction to investigator in developing
depth analysis on the basis of particular research topic. This will directly contribute in providing
reliable and valid outcomes at the end of research. By this whole research can be undertaken in
successful manner.
LITERATURE REVIEW
Role of strategic approaches to talent management within the company
According to Al Ariss, Cascio and Paauwe, (2014), strategic approaches to talent
management play a significant role in developing as well as motivating workforce towards the
set targets. This can be contributes in improving the performance level of company by retaining
employees for longer period of time. In context of this, there are some effective strategic
approaches like performance assessment that help in analysing the workers productivity towards
the organisational goals and objectives. Along with this, effective selection process also consider
as an effective way that support in increasing skills and knowledge of employees that help in
accomplishing all the set goals and objectives in stipulated time frame. All these are directly
contributes in managing the talent and at the same time also reduce employee turnover.
Importance of talent management in in improving employee engagement at working area of
business.
As per the view point of Oladapo, (2014), management of talent is significant for
company as it help in increasing overall productivity level. With the help of this, firm can easily
make strong workforce that contributes a lot in attaining success at working area. This will
support in increasing profitability level of company at market place. As there are some
importance of talent management like it help in inviting top talent, retain them for longer period
of time. It directly contributes in improving business performance by reducing its employee
turnover. Along with this, proper management of talent is also support in making employee
engaged and efficient towards the organisational goals that assist in developing positive working
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environment wherein employees perform their best. This will directly contributes in achieving
competitive success at global level.
Challenges faced by Hilton hotel while managing workforce at working area
According to Kontoghiorghes, (2016), while managing workforce, organisation face
various issues and challenges that negatively affect the organisational performance. If employees
are not effectively managed then that fail in attaining their targets. In this regards, there are
various challenges such as increased in employee turnover, ineffective leadership, lack of proper
coordination and many more. These are put negative impact over the company and its employees
as well. Thus, it is crucial for business organisation to manage entire activities of employees and
provide them better direction. It support in improving the positive and competitive image of
company and also support in making strong workforce.
RESEARCH METHODOLOGY
This section plays a crucial role in undertaking research activities in systematic manner.
It also includes different methods and techniques that used by investigator to gather relevant data
and information about selected research topic. This will directly contribute in improving the
possibilities of attaining positive and reliable outcomes.
Types of investigation: For undertaking investigation, there are two type of methods
such as qualitative and quantitative. From these, investigator will be applied quantitative study as
it helps in gathering measurable information about the research topic. This will directly support
in taking right and effective decision that make entire research more successful.
Data sources: In research, various sources are there such as primary and secondary
method of data. Both methods are play crucial role in gathering accurate information about
research topic. In this regards, primary source provides fresh and first-hand information which is
authentic in nature. On the other side, secondary source considers various sources such as books,
journals, articles, magazines and many more. For this investigation both data source is applied in
which primary method support in preparing questionnaire and secondary assist in undertaking
literature review. These are directly contributing in attaining positive outcomes.
Sampling: This is considered as a process of selecting sample size from the large
population with the aim of gathering relevant data. It classified on the basis of two techniques
such as probabilistic and non-probabilistic. In this research, investigator will select probabilistic
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sampling technique to choose sample size. By using this, researcher choose 50 people as a
sample as per random basis. In this all the selected respondents get equal chances to be selected.
Data collection tools: It is important for investigator to use best suitable tool for
collecting data. It includes interview, questionnaire, focus study and many more. All these are
used in gathering relevant and accurate information about the research topic. In this
questionnaire will be applied by investigator as it provides valid and reliable information.
Ethics: While undertaking research, investigator needs to ensure that entire activities
should be completed in ethical manner and also follow all the certain principles. As it supports in
reducing any kind of risk factor and at the same time also make research more effective.
DATA ANALYSIS AND INTERPRETATION
This chapter is also important as it assist in analysing collected data with the aim of
drawing a valid conclusion at the end of the research. Mainly, it includes primary source that
contributes in attaining positive outcomes.
Questionnaire
Q1) Are you aware about the talent management?
a) Yes
b) No
Q2) Does management of talent is important for hospitality industry?
a) Yes
b) No
Q3) What are the effective strategic approaches of talent management implement by
company in engaging workers?
a) Performance assessment
b) Appropriate selection process
c) Proper training programs
Q4) What are the importance of managing talent for Hilton hotel to enhance their
productivity level?
a) Reduce employee turnover
b) Improve organisational performance
c) Retain top talent
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Q5) Does talent-management is consider as a strategic approach for Hilton hotel to engage
their employees?
a) Yes
b) No
Q6) As per your point of view, how Hilton hotel evaluate as well as identify talent at
working area?
a) By potentiality
b) By performance
c) By competencies
Q7) What kind of challenges arise at the time of managing talent in front of Hilton hotel?
a) Lack of leadership
b) High employee turnover
c) Lack of coordination
Q8) What are the alternative ways by which Hilton hotel can overcome from the issues of
talent management?
a) Proper leadership
b) Higher motivation
c) Proper team work
Q9) Suggest the ways by which Hilton hotel can improve their performance level within
the industry.
Data sheet
Q1) Are you aware about the talent management? Frequency
a) Yes 35
b) No 15
Q2) Does management of talent is important for hospitality industry? Frequency
a) Yes 40
b) No 10
Q3) What are the effective strategic approaches of talent management Frequency
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implement by company in engaging workers?
a) Performance assessment 20
b) Appropriate selection process 15
c) Proper training programs 15
Q4) What are the importance of managing talent for Hilton hotel to
enhance their productivity level?
Frequency
a) Reduce employee turnover 25
b) Improve organisational performance 15
c) Retain top talent 10
Q5) Does talent-management is consider as a strategic approach for
Hilton hotel to engage their employees?
Frequency
a) Yes 30
b) No 20
Q6) As per your point of view, how Hilton hotel evaluate as well as
identify talent at working area?
Frequency
a) By potentiality 20
b) By performance 15
c) By competencies 15
Q7) What kind of challenges arise at the time of managing talent in
front of Hilton hotel?
Frequency
a) Lack of leadership 20
b) High employee turnover 20
c) Lack of coordination 10
Q8) What are the alternative ways by which Hilton hotel can
overcome from the issues of talent management?
Frequency
a) Proper leadership 30
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b) Higher motivation 10
c) Proper team work 10
Theme 1: Awareness about the talent management.
Q1) Are you aware about the talent management? Frequency
a) Yes 35
b) No 15
Interpretation: As per preceding graphical representation it has been evaluated that talent
management is one of the important activity that help in hiring as well as retaining top talent for
accomplishing higher success. Managing talent is assist in encouraging employees to
accomplishing their targets in an effective manner. In this regards, 35 out of 50 people have idea
and aware about the talent management and rest of 15 participants are not agree with this theme.
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35
15
a) Yes
b) No

Theme 2: Management of talent is important for hospitality industry.
Q2) Does management of talent is important for hospitality industry? Frequency
a) Yes 40
b) No 10
Interpretation: Managing workforce is effective and important because it support in making
employees more productive that positively affect the brand image. In this 40 out of 50 people
think that talent management help in increasing productiveness of company are market place.
Furthermore, rest of 10 participants are not much agree and familiar with this statement.
Theme 3: Effective strategic approaches of talent management implement by company in
engaging workers.
Q3) What are the effective strategic approaches of talent management
implement by company in engaging workers?
Frequency
a) Performance assessment 20
b) Appropriate selection process 15
8
40
10
a) Yes
b) No

c) Proper training programs 15
Interpretation: From the above mentioned graph it has been evaluated that strategic approaches
of talent management play a crucial role in business organisation as it help in improving
employee performance at working area. In context of this, there are various approaches that used
by company in improving performance. In this, 20 out of 50 participants think that performance
assessment is an effective approach that support in making employees more productive. Along
with this, 15 people give their views that appropriate selection process also effective that inviting
top talent within the business and rest of 15 respondents said that proper training programs is
effective that make employees able to perform their best.
Theme 4: Importance of managing talent for Hilton hotel to enhance their productivity
level.
Q4) What are the importance of managing talent for Hilton hotel to
enhance their productivity level?
Frequency
a) Reduce employee turnover 25
b) Improve organisational performance 15
9
20
15
15
a) Performance assessment
b) Appropriate selection
process
c) Proper training programs

c) Retain top talent 10
Interpretation: As per above mentioned graph it can be evaluated that 25 people think that
talent management help in reducing employee turnover, 15 participants give their views that it
improve the overall performance of company and remaining 10 respondents think that it support
in retaining top talent within the business that support in attaining competitive success.
Theme 5: Talent-management is consider as a strategic approach for Hilton hotel to engage
their employees.
Q5) Does talent-management is consider as a strategic approach for
Hilton hotel to engage their employees?
Frequency
a) Yes 30
b) No 20
10
25
15
10
a) Reduce employee turnover
b) Improve organisational
performance
c) Retain top talent