Strategic Analysis and Recommendations: White Plains Hospital SWOT

This report provides a detailed SWOT analysis of White Plains Hospital, a non-profit hospital in New York. It examines the hospital's internal strengths, such as its commitment to high-quality care, community focus, and marketing efforts, as well as its weaknesses, including potential complications and ranking limitations. The report also identifies opportunities like employee engagement and promotion of women and children health, while acknowledging threats such as unemployment and data security concerns. The analysis covers the hospital's strategic position, including its services, financial aspects, and community impact. Recommendations are provided, suggesting continued focus on patient care, expansion of pediatric and surgical centers. The report concludes with references to support the analysis.

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Abstract
The object of the report is to provide a detailed insight into the internal analysis of the reputed
White Plains Hospital by focusing on the strength, weakness, opportunities and threat. The
White Plains Hospital represents a non-profit hospital that provided general care to patients
along with a cancer center. The strength helps in identifying the areas that the hospital does well.
While weakness refers to the areas that can be improved. On the other hand, the opportunities
puts across trends that is advantageous for the hospital while the threat represents the factors that
can pose a harm to the hospital.

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SWOT Analysis of White Plains Hospital
The report provides a detailed internal analysis of White Plains Hospital. It represents a
generalized surgical and medical nonprofit hospital located in the White Plains, New York
(wphospital.org, 2020). The hospital was found in the year 1893 before the incorporation of
White Plains as city. The facilities of the hospital comprised of four room building located on the
Chatterton hill. In its first year of operation the hospital treated close to 31 patients. Nevertheless,
some of the competitors of White Plains Hospital include Sound Shore Medical Centre, St.
Joseph’s Hospital, Lima Memorial Hospital and Wheaton Franciscan Healthcare.
Strength:
The strength of White Plains Hospital lies in offering higher quality, acute medical
and health care to all the people living in or are visiting the surrounding areas of Westchester
County (wphospital.org, 2020). These services are delivered in a compassionate and caring
manner thereby focusing on the community needs.
The strength of the hospital also lies in the mission of assessing and improving the
health status of local community, business sector and professional community. The hospital
will also strive towards the enhancement of the capabilities and in delivering health care services
within scope of resources in cost effective manner. Besides, the hospital provides services and
care irrespective of the color, creed, race, age, national origin, ability of paying and sexual
orientation.
The strength of the organization also lay in its marketing since the hospital launched a
newer advertising campaign. The print, radio and the video marketing featured real clinician

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stories and real patients highlighting uncompromised care at the White Plains Hospital
(wphospital.org, 2020). The hospital delivered an exceptional patient experience and clinical care
along with quality service. The nurses, clinical staffs and the doctors routinely reports and
measure the performance against the national standards of the healthcare. The hospital remains
committed towards providing accurate and current information in an understandable format.
Other than this, the research and development of the White Plains Hospital (WPH) also added to
its strength since it worked towards the addition of the campus 9 storied outpatient centre of
252,000 square-foot for most modern surgery and medicine (wphospital.org, 2020). The facility
has been a significant addition to the ongoing campus transformation of the hospital that also
took into account extensive renovation and modernization of campus that included expansion of
the Cancer Care Centre, the new lobby and the inpatient tower.
Weakness:
Although, at White Plains Hospital comfort, care and safety acts as the greatest concern
but at certain times complications and unexpected reactions occurs and becomes necessary to
undertake the procedures and test outside the hospital in some other healthcare
settings(wphospital.org, 2020). This might sometimes fail to yield the appropriate results.
The hospital does not hold a ranking in providing Cancer facilities since it depends
on analysis of the different categories of data which includes the outcomes of the patient in the
surgical and the medical treatment for the cancer, volume of the higher risk patients, experience
of the patients, cutting edge clinical technologies and the nurse staffing (health.usnews.com,
2020) The White Plains Hospital still needs to work on the various categories to earn a suitable
ranking. The top scoring 50 hospitals are provided with a national ranking. The 10 percent within
specialty is considered higher performing with the rest being unranked.

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As far as the professional and the hospital charges are concerned, they seem to be quite
expensive and hence it is better if the patients remains covered by Medicaid, Medicare and the
Commercial insurance plans (wphospital.org, 2020). Although financial assistance is available
for the uninsured patients but they need to qualify for it. The hospital however provides separate
bills for pathologist, oncologist, anesthesiologists and the specialist who contributed towards
taking care of the patient. The hospital charges will be provided separately. These charges mostly
comprise of the charges incurred for the hospital stay, supplies, support staff and the
medications. Besides, if a patient received care from a doctor who has been affiliated to White
Plains hospital but also holds private practice then the patient might receive a separate bill from
the doctor.
Opportunities:
White Plains Hospital represented a leading healthcare provider that offered nationally
accepted clinical services and programs. The hospital provided advanced treatments as well as
specialty care that remained combined with empathetic care. The hospital has provided great
opportunities for the employees to work in and therefore had employees in possible categories
like millennial, baby boomers, Gen X and the Silent Gen.
It has also created opportunities for community engagement. As one of the leading
providers of healthcare, the hospital collaboratively works with the external partners and the
internal staff for serving needs of the patient and the community populations. This helps in
meeting the goal in making New York a healthier state.
The promotion of healthy women, children and infant also act as an opportunity on
the part of the hospital (wphospital.org, 2020). This is because, it allows the firm in establishing

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written policy towards breastfeeding that remains routinely communicated to the healthcare
officials. This also allows the hospital in training the healthcare professions in skills which are
vital for implementing the policy. The hospital also informs the pregnant women regarding the
benefits of breastfeeding thereby helping moms in initiating breastfeeding within an hour of the
birth. In doing so, the hospital also makes sure that they do not provide artificial pacifiers or
nipples to the breastfed infants and also foster establishment of a support group for breastfeeding
and also refer the mothers on being discharged from the hospital. In addition to this, the hospital
plans towards making use of various process measures for tracking impact of the initiatives.
Threats:
The White Plains Hospital faces the threat of finding suitable employee and hence the
White Plains has a higher level of unemployment standing at 7.0 percent.
Besides, the hospital also faces the threat of lack of data security due to the recent
security breach that took place at the hospital. Personal information of over 100 patients with the
emergency room for over two year period had been leaked to an individual to whom it shouldn’t
have been leaked (abc7ny.com, 2015). All personal information including the date of birth, name
and the social security number had been copied and given away to third parties.
In addition to this, the White Plains hospital also faces the threat of facing the after
effects of regional health disparities (wphospital.org, 2020). (Although the Westchester County
remain amongst healthiest countries in the state of New York there exist separate municipalities
that put across significant amount of health gaps. The White plain remains the prominent region
for several outcomes in health like preterm birth as well as asthma. Besides, certain ethnic and

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racial minorities with lower level of education has been found to experience poor outcomes of
health.
Recommendations and Future Study:
` As far as the recommendations are concerned, the White Plains Hospital should continue
to provide the best treatment for their cancer patients through pain management, room and
bathroom cleanliness and instant responsiveness to the request.
The White Plains Hospital should also have a state of the art Pediatric Centre that would
provide dedicated and seamless service for the young patients.
The hospital also need to have a center for the advanced surgery and medicine. The facility
must have cutting age endoscopy suites, operating rooms, advanced level imaging, hyperbaric
chambers for wound care and specialized physician practices.

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References:
abc7ny.com, (2015). Retrieved from https://abc7ny.com/health/data-breach-at-white-plains-
hospital/731739/
health.usnews.com, 2020. Retrieved from
https://health.usnews.com/best-hospitals/area/ny/white-plains-hospital-6215330/cancer
wphospital.org, (2019). Retrieved from
https://www.wphospital.org/WPHRedesign/media/Emerge_WPHRedesign/Documents/
2019-Community-Service-Plan.pdf
wphospital.org, (2020). Retrieved from https://www.wphospital.org/about
wphospital.org, (2020). Retrieved from https://www.wphospital.org/about/facilities-locations
wphospital.org, (2020). Retrieved from https://www.wphospital.org/about/our-marketing-
campaign
wphospital.org, (2020). Retrieved from
https://www.wphospital.org/patients-and-visitors/patients/hospital-standard-charges
wphospital.org, (2020). Retrieved from
https://www.wphospital.org/patients-and-visitors/patients/hospital-standard-charges
wphospital.org, (2020). White Plains Hospital Breaks Ground on New 252,000-Sq.-Ft Outpatient
Care Center. Retrieved from https://www.wphospital.org/about/latest-news/white-plains-
hospital-breaks-ground-on-new-252,000