Report on Developing Teams and Individuals in Organizations

This report delves into the critical aspects of learning and development (L&D) within organizations, emphasizing its role in enhancing both individual and team performance. It examines various strategies and techniques, including motivation theories like Herzberg's two-factor theory, to improve employee performance. The report also highlights the significance of customer satisfaction, technical skills training, and effective internal and external communication. Furthermore, it addresses the importance of budgeting for training and development initiatives and leveraging both verbal and nonverbal communication to foster a positive work environment. Through case studies and practical examples, the report provides insights into how organizations can cultivate a culture of continuous learning and development, leading to improved employee engagement, productivity, and overall organizational success. The document provides a detailed overview that covers a range of topics from employee motivation and technical training to communication strategies and budget allocation, offering practical insights and actionable recommendations for organizations seeking to enhance their team and individual development efforts.

Develop Teams and
Individuals
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Activity A...............................................................................................................................3
Activity B...............................................................................................................................5
Activity C...............................................................................................................................5
Activity D...............................................................................................................................5
Activity E................................................................................................................................6
Activity F................................................................................................................................6
Activity G...............................................................................................................................7
Activity H...............................................................................................................................7
Activity I.................................................................................................................................8
Activity J................................................................................................................................8
Activity K...............................................................................................................................9
Activity L................................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
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INTRODUCTION
Learning and Development is a HR approach this is particularly centered on supporting
human beings analyze new abilities in order that they may be prompted and effective at work.
Team L&D is particularly centered on supporting human beings analyze new abilties in
teamwork in order that the group can supply the very best overall performance possible.
Learning groups are collaborative companies of instructors meant to enhance coaching
techniques and growth students' mastering. Individual mastering plans must be advanced for
every group member (Avital and Monga, 2021). Develop the mastering plan with the group
member, supporting them apprehend the want for every talent and the way it's going to gain them
of their work. It is critical to inspire them to make a contribution to solutions. The proper
schooling and improvement can immensely decorate mastering with the aid of using nurturing
skills and supporting human beings to analyze new matters and enhance their overall
performance. Most human beings need to experience that they may be doing a great activity and
that they may be valued with the aid of using their enterprise for the element they play. This
report is based on certain case studies that are related to the learning and development in
organisation and all the case studies and their suitable solutions are covered in below report.
MAIN BODY
Activity A
Tammy can adopt some theory and techniques to improve the performance of staff
members by providing them motivation.
Performance development is a method beneathneath the umbrella of overall performance control
to assist personnel attain higher overall performance and growth. On an person level, managers
would possibly use: time cards, peer feedback, and first-class manage as a manner to song an
employee's development over time. There are a few strategies to improve efficiency.
 Don't be afraid to delegate.
 Match obligations to skills.
 Communicate effectively.
 Keep desires clean and focused.
 Incentivize personnel.
 Cut out the excess.
 Train and expand personnel.
 Embrace telecommuting.
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Motivation is the psychological method that receives personnel going, continues them going, and
determines the route and electricity of the attempt they apply. Substantially, personnel are
stimulated with the aid of using the roles they do and the context of those jobs.. If there may be
motivation, overall performance is possible. Essentially, it is the artwork of handling your
personnel to show in higher overall performance. This consists of preserving pinnacle performers
effective and engaged in addition to motivating individuals who are underperforming.
To improve performance Tammy can undertake Hertzberg's element principle. The -
element principle (additionally referred to as Herzberg's motivation-hygiene principle and dual-
element principle) states that there are sure elements within side the place of work that reason
process delight at the same time as a separate set of things reason dissatisfaction, all of which act
independently of every different.
Motivation element
Achievement: A procedure should offer an employee a experience of achievement. This
will provide a proud feeling of having finished something tough but worthwhile. Recognition: A
procedure should provide an employee with praise and recognition of their successes. This
recognition want to return back from every their superiors and their peers (Franziska, 2021). The
works itself: The procedure itself should be interesting, varied, and provide enough of a
challenge to hold employees stimulated. Responsibility: Employees want to “own” their works.
They want to hold themselves responsible for this very last contact and now not revel in as
eleven alive though they may be being micromanaged. Advancement: Promotion opportunities
want to exist for the employee.
Hygiene element
Company policies: These want to be sincere and smooth to every employee. They must
moreover be identical to those of competitors. Supervision: Supervision must be sincere and
appropriate. The employee wants to take shipping of as lots autonomy as is reasonable.
Relationships: There want to be no tolerance for bullying or cliques. A healthy, amiable, and
appropriate relationship wants to exist amongst peers, superiors, and subordinates. Work
conditions: Equipment and the running environment want to be safe, in form for purpose, and
hygienic. Salary: The pay form want to be sincere and reasonable. It wishes to moreover be
competitive with unique agencies inside aspect the identical industry. Status: The Company want
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to maintain the recognition of all employees inside aspect the company. Performing widespread
artwork can provide a experience of recognition.
Activity B
Customer satisfaction is described as a size that determines how satisfied clients are with a
employer's merchandise, services, and capabilities. Customer satisfaction information, together
with surveys and ratings, can assist a employer decide a way to pleasant enhance or
modifications its merchandise and services. Customer pleasure performs an crucial position
inside your enterprise. Not simplest is it the main indicator to degree consumer loyalty, perceive
sad clients, lessen churn and boom revenue; it's also a key factor of differentiation that lets you
appeal to new clients in aggressive enterprise environments. Employee pleasure increases worker
productiveness, and better productiveness approach more carrier and price to clients. This value
results in multiplied consumer pleasure and loyalty, which promotes profitability and endured
success. Ways to raise worker pleasure for higher consumer experience:
 Holistic Employee Wellness.
 Improve Employee Experience.
 Conduct Employees Feedback Sessions.
 Provide Latest Resources.
 Reward and Recognize your Employee's Performance.
Activity C
Technical (hard) talents consist of the knowledge of doing such things as facts analysis,
content material writing, social media management, coding, programming, etc. Technical talents
schooling is a essential worker schooling issue due to the fact it is the primary manner your
personnel will realize the way to technically do their jobs right. Increased productiveness,
Training improves performance and productiveness of personnel (Frederiks, 2021). Well skilled
personnel display each amount and best performance. There is much less wastage of time, cash
and sources if personnel are well skilled.
Activity D
Tom have good knowledge about the production activities and specially he have good
knowledge in health and safety. Tom can provide information and aware to the staff members
and new employees about the health and safety, as well he can provide some safety measures so
that all staff members can avoid any issues relate to their health. His respond to equipment issue
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is poor, so this he need to focus on the training and development so that he can be a perfect in
this department also. He need to take some technical training, Technical training refers to
particular vocational schooling, which means the tough abilities that personnel want to carry out
their each day process duties and that managers can virtually degree in phrases of proficiency.
Activity E
The training budget consists of the direct and oblique charges required to analyze, design,
develop, implement, compare and preserve publications and materials. In a few industries,
personnel have to preserve their credentials to stick to local, nation and federal regulations. A
education finances forces an company to evaluate and forecast short- and long-time period talent
and expertise gaps, plan the first-rate useful resource allocation and screen effectiveness. A exact
rule of thumb is that corporations must spend everywhere from 1 to 5% in their overall profits
price on education, relying on how a lot they need to emphasise education of their company
(Law and Pennington, 2021). The method for calculating the Training Cost according to
Employee may be very simple, simply divide the education finances through the variety of
personnel you need to train. By making plans for education charges and linking them to strategic
objectives, you usually avoid price-slicing measures that would lessen your education finances if
executives understand it as overhead or superfluous. Ensure that your personnel get the abilities
and expertise they want to carry out successfully at the job.
Activity F
Employees who go through technical training, whether or not earlier than or at some
stage in a task, are generally extra precious to their business enterprise than personnel who do
not. The know-how and abilities they have got will regularly cause extra innovation within side
the business enterprise and extra possibilities for finishing responsibilities or sports extra
efficiently. Facilitates growth. Knowledge is power, and the extra your personnel know, the extra
your enterprise can grow. By presenting technical abilities education to your personnel, you are
instilling self-self assurance that they have got the know-how and competence to carry out their
every day responsibilities to the great in their ability (Morag and Zimerman, 2021). Technical
task abilities, now and again known as tough abilities, are unique skills and know-how an person
possesses that assist them carry out a positive assignment or task. These abilities range from
smooth abilities, which as a substitute describe person and persona traits. The education finances
consist of the direct and oblique prices required to analyze, design, develop, implement, examine
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and keep guides and materials. In a few industries, personnel should keep their credentials to
stick to local, country and federal regulations. A education finances forces an corporation to
evaluate and forecast short- and long-time period ability and know-how gaps, plan the great
useful resource allocation and display effectiveness. Six Tips to Train Employees on a Budget
Assessing Needs and Goals. First, have a take a observe what you need to perform with the aid
of using education personnel.
 Learning Outside the Company.
 Pairing Employees.
 Technology-Based Instruction.
 Using Gasification.
 Exploring Service Provider Packages.
Activity G
Take professional training skills to the following degree or discover a satisfying new
profession path. Roughly defined, schooling and education represents the system and strategies
with the aid of using which people are instilled with new competencies, skills or knowledge.
Professional schooling is generally given externally and is probably acquiring certification or
unique statistics wished approximately a career to carry out a process. For example, tax
accountants want to be updated on tax laws; this kind of schooling is regularly external. A
schooling application offers all and sundry the possibility to bolster the ones competencies. This
enables make sure that everybody to your group is as much as par and may carry out their
process day in and day out. With right schooling and improvement, weak spot can grow to be
strengths and your personnel can excel (Nguyen and Fagerstrøm, 2021). Improved worker
overall performance the worker who gets the vital schooling is extra capable of carry out of their
process. A schooling application permits you to bolster the ones competencies that every worker
desires to improve. A improvement application brings all personnel to a better degree so all of
them have comparable competencies and knowledge.
Activity H
Verbal communication refers to our use of phrases at the same time as nonverbal
communication refers to verbal exchange that takes place thru way apart from phrases, including
frame language, gestures, and silence. Nonverbal verbal exchange sends cues to others the use of
moves as opposed to phrases. This can consist of verbal exchange the use of hand gestures, eye
contact, frame language, appearance, facial expressions and tone of voice. Nonverbal
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communication may be one of the most powerful kinds of communication among co-workers.
Successful interactions at work rely on each managers and their team's capacity to apply and
study frame language. According to profession and small enterprise internet site Chiron, a
supervisor speaking advantageous nonverbal cues whilst speak with personnel can boom worker
morale, in addition to their activity performance. Nonverbal verbal exchange is a pretty thrilling
realm, aside from being extraordinarily important. When a customer support agent is interacting
with a purchaser those nonverbal communication alerts can inform the purchaser whether or not
they're truly being listened to with the goal of understanding
Activity I
Internal communications (IC) is the characteristic answerable for powerful
communications amongst contributors inside an organization. Internal communicate is supposed
through a collection of techniques which are answerable for powerful statistics stream and
collaboration among the contributors in an organization. Internal communicate stocks statistics
approximately the enterprise so personnel can carry out their jobs well. It maintains humans
informed. It additionally works amongst personnel who're interacting with every different within
side the enterprise. Solid inner communicate nurtures enterprise lifestyle and builds worker
engagement. Marketing communicate facilitates flow products, services, and thoughts from
producers to quit customers and builds and keeps relationships with customers, prospects, and
different vital stakeholders within side the enterprise. Communication is important to advertising
as it brings all and sundry at the equal page. To extend the training Stephen need to set training
budget and work with external experts for some period of time. He can adopt some digital
platforms and work with experts from different countries and locations as per to their budget.
Activity J
Presentation skills are the competencies you want in turning in powerful and attractive
displays to lots of audiences. These competencies cowl lots of regions along with the shape of
your presentation, the layout of your slides, the tone of your voice and the frame language you
convey. Excellent presentation competencies are critical as you lead your enterprise. These
competencies are vital to encourage your group and supply clean messages. ... Also take word
that enterprise leaders are predicted so as to gift their message with readability and self assurance
to investors, clients, partners, and staff. there are a few methods to make powerful presentation in
advertising sector,
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 Seize audience's attention.
 Promise something and supply it.
 Tell a fascinating tale subsidized through data.
 Have much less slide content material as opposed to more.
 Use humor wisely.
Ways to Enhancing Workplace Collaboration and Teamwork
 Take Advantage of Alternative Communication Channels.
 Sharing of Files.
 Hot Desking.
 Don't Settle for Current Communication and Teamwork Software.
 Video Conferencing.
 Reducing Inefficiencies in Meetings.
 Define Roles and Goals.
Activity K
Training and development experts want sturdy interpersonal and talking capabilities to
efficiently gift schooling programs. Training and improvement experts want a bachelor's degree,
and maximum want associated paintings experience. Interpersonal capabilities and a can-do,
pleasant mindset move an extended way. If realize a way to community and construct and
maintain relationships, you may move some distance within side the commercial enterprise
world. To construct those capabilities, you first want to expand your communicate capabilities,
then paintings on high quality courting building.
Activity L
Retail customer service is like some other customer support: it is the act of imparting
clients with assistance, answering their questions and assisting them remedies problems. the
three critical features of customer support middle round three “p”s: professionalism, patience,
and a “people-first” attitude (Rae, 2021). Although customer support varies from client to client,
so long as you are following those guidelines, you are at the proper track. desirable customer
support consist of remembering and appreciating repeat clients, forging a nearby reference to
shoppers, placing your product expertise to desirable use, and more. Read on underneath to find
out what you could do to stage up your client strategies. a few approaches to improve the
provider for clients, Introduce a VR facility a good way to assist them "strive on" unique
clothing with their new footwear previous to purchasing. Introduce a loyalty card and accumulate
records for each client.
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CONCLUSION
It is concluded the above report, this report is based on learning, training and
development. In each case study there are different scenario but each scenario is based on the
skills and training. Training and development is part of life in corporate world to boost career
growth and learn new things which are essential for job role in company to achieve business and
personal goals.
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REFERENCES
Books and Journals
Avital, I. and Monga, C., 2021. CREATED METHOD: Pedagogical Approach for Diversity in
Creative Design Process. In Design for Tomorrow—Volume 3 (pp. 795-808). Springer,
Singapore.
Buckley, P.J. and De Mattos, C., 2021. Understanding the Processes Underlying Inter‐firm
Collaboration: Mutual Forbearance and the Principle of Congruity. British Journal of
Management, 32(1), pp.20-39.
Charteris, J., Berman, J. and Page, A., 2021. Virtual team professional learning and development
for practitioners in education. Professional Development in Education, pp.1-13.
Franziska, S., 2021. Assessment of the Bain Inspirational Leadership Model in a Finnish Media
Agency.
Frederiks, A., 2021. Experience, knowledge, and performance in entrepreneurship education:
proposing a dynamic learning model. In Annals of Entrepreneurship Education and
Pedagogy–2021. Edward Elgar Publishing.
Jiang, Y., Han, S. and Bai, Y., 2021. Development of a Pavement Evaluation Tool Using Aerial
Imagery and Deep Learning. Journal of Transportation Engineering, Part B:
Pavements, 147(3), p.04021027.
Kholil, M., Sofyan, H. and Surjono, H.D., 2021. E-Learning and Its Role as a Learning Media in
Education and Training. Letters in Information Technology Education (LITE), 3(2),
pp.66-70.
Kumullah, R. and Tayibu, K.N.A., 2021. Multimedia Development of Android Based
Mathematics Learning in Elementary School Students. Journal of Education and
Learning Mathematics Research (JELMaR), 2(1), pp.11-15.
Law, J. and Pennington, C.G., 2021. Physical Activity for Individuals with Cerebral
Palsy. International Journal of Physical Education, Fitness and Sports, pp.73-79.
Luz, S., Drach‐Zahavy, A. and Shadmi, E., 2021. A personal network approach to the study of
nurse champions of innovation and their innovation projects’ spread. Journal of
Advanced Nursing, 77(2), pp.775-786.
Mittal, A., Goyal, A. and Mittal, M., 2021, April. Data Preprocessing based Connecting Suicidal
and Help-Seeking Behaviours. In 2021 5th International Conference on Computing
Methodologies and Communication (ICCMC) (pp. 1824-1830). IEEE.
Morag, I. and Zimerman, A.L., 2021. Evaluating teamwork among medical staff: How to
measure and compare aspects of the team mental models of doctors and nurses. Applied
Ergonomics, 94, p.103418.
Nguyen, L.T.N. and Fagerstrøm, A., 2021. Understanding Client-Consultant Collaboration
within Information Systems Design: A Case Study. Procedia Computer Science, 181,
pp.730-737.
Rae, C., 2021. How Do Faculty Foster the Development of Nursing Student Empathy in the
Clinical Learning Environment? (Doctoral dissertation, University of La Verne).
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