Analysis of Memorial Hospital and Health Care Centre Business Strategy

This report provides an in-depth analysis of the business strategy employed by Memorial Hospital and Health Care Centre. It begins with an executive summary highlighting the key strategic initiatives and their impact on the hospital's success. The report then delves into the evaluation of strategic decisions, the business model, and the types of competitive advantages the hospital utilizes, including product/service differentiation. It examines the hospital's mission, vision, and values, and identifies its award-winning strategic objectives. The analysis further explores the type and hierarchy of strategies adopted, evaluating the winning proposition of the strategy and providing insights into the future strategic direction of the hospital. The report emphasizes the importance of proactive strategies, customer-focused culture, and innovation in achieving sustainable competitive advantage. The analysis is supported by references to relevant academic sources.

Running head: BUSINESS STRATEGY
Business Strategy
Name of the Student
Name of the University
Author note

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Executive Summary
The report has thrown light on identifying the strategic initiatives along with actions which
play a major role in making the business successful. In addition, the mission of the company
has been to treat the patients in a successful manner which will be helpful in developing
effectiveness in the services which makes them becoming successful.

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Table of Contents
Evaluation of Strategic Decisions..............................................................................................2
Business Model of Memorial Hospital and Health Care Centre................................................2
Kind of Competitive Advantage................................................................................................2
Evaluation of Sustainable Competitive Advantage....................................................................3
Mission, Vision and Values.......................................................................................................3
Award Winning Strategic Objectives.........................................................................................4
Analysis of Type of Strategy......................................................................................................4
Analysis of Hierarchy of Strategies...........................................................................................4
Evaluation of Winning proposition of Strategy.........................................................................5
Future Strategic Direction of Memorial Hospital and Health Care Centre................................5
References..................................................................................................................................6

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Evaluation of Award Winning Summary of Memorial Hospital and Health Care Centre
Introduction
Memorial Hospital and Health Care Centre is the award-winning organization as per
Baldrige Performance Excellence program as the strategic planning is the key element which
has been adapted by them that has allowed efficiency in different aspects of business of
running a practice (Mhhcc.org, 2019).
Evaluation of Strategic Decisions
The creation of the environment for achievement of mission along with vision as well
as organizational agility are the key elements that has helped the hospital in cultivating
organizational learning successfully (Yuliansyah, Rammal & Rose, 2016). The different
senior leaders of company have engaged WF in driving the organizational learning which
has included excellence in their performance of delivering appropriate effectiveness to the
patients.
Business Model of Memorial Hospital and Health Care Centre
The business model of the hospital is Experience Leader as their main motive is to
satisfy their clients and provide them with the top-most services which satisfies them.
Through providing the premium kind of services to customers or patients has been helpful for
them to retain such clients and delivery quality care for improving their efficiency level
(Razak et al., 2016).
Kind of Competitive Advantage
The type of competitive advantage which is followed at the hospital is product or
service differentiation approach which has led to the positive impact on their business and

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inclining the clients towards the respective hospital as they are particular in delivering the
different kinds of services which makes them cost-efficient as well.
Evaluation of Sustainable Competitive Advantage
The sustainable competitive advantage aspects that are being adapted by the hospital
includes the providing of satisfaction to customers through delivering the appropriate
services to them. The customer focused culture is the main source of competitive advantage
which is being managed by the company that has led to strengthening their culture and
efficiency (Lieder et al. 2017). Additionally, there is high level of transparency among
supervisors and subordinates which helps the company to gain competitiveness. There is
inclusion of high level of innovation at the hospital for delivering the most effective
treatment to the patients which helps them in creating a loyal customer base.
Mission, Vision and Values
The mission of the Hospital includes providing compassionate, high quality as well
as cost-effective health care services to the entire community. Moreover, educating
professionals along with promoting health helps in becoming the most effective hospitals. On
the other hand, vision of the Hospital is to become highly innovative and become the leading
health system to advance health along with transforming lives of patients (Amran et al.,
2016). To cultivate a kind of environment of honesty, trust along with ethics and equality.
Lastly, the core values of the Hospital are to provide the valued added kind of innovative
health-care services to the patients which will be suitable in improving health as well as
medical care for sustaining in the competitive market.

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Award Winning Strategic Objectives
The award-winning strategic objectives of the hospital includes the following aspects
which has helped them in becoming the most suitable hospitals in the region:
 To deliver the most innovative and up to date services to the clients through providing
premium services (Akter et al., 2016)
 To provide the employees with proper training regarding the different kinds of new
technologies which are being used to treat various aspects
 To adapt the servant leadership system which helps them in developing effectiveness
in the services which are delivered to clients and motivates employees in developing
effectiveness (Akter et al., 2016)
Analysis of Type of Strategy
The strategy which has been adapted by the hospital is Proactive as the main focus
was to eliminate the different problems before they had a chance to appear. It helped them in
developing effectiveness in the company and responding to events which play crucial role in
the company and it impacts their potentiality effectively (Mhhcc.org, 2019).
Analysis of Hierarchy of Strategies
The hierarchy of the strategies helps in describing layout as well as relations of the
corporate strategy as well as sub-strategies of the company. With the help of the selflessness
attitude, the company has been successful in achieving stability and growth in the company
(Mhhcc.org, 2019). Through the strategic kind of planning, the vision of delivering the most
efficient services to the company has been adapted which will be effective in improving the
efficiency and gain competitiveness.

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Evaluation of Winning proposition of Strategy
The strategy of the company is a winner because the proactive strategy has helped
Memorial Hospital and Health Care Centre in allowing flexibility and building team
cohesiveness. The hospital has become effective in road-mapping for the future that has
assisted them in saving time and money (Akter et al., 2016). Memorial Hospital and Health
Care Centre has always been prepared to provide the different health-care services to clients
as their approach of customer-oriented services have made them feel that they are efficient.
Future Strategic Direction of Memorial Hospital and Health Care Centre
The future strategic direction of company through analysing key decisions in the
respective case of Memorial Hospital and Health Care Centre are as follows:
 Harnessing different frameworks of decision-making is the key element which will be
helpful for reaching to the desired vision and improve their effectiveness (Akter et al.,
2016)
 Communication is the other key element which helps in executing strategies and the
success rate will increase dramatically

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References
Akter, S., Wamba, S. F., Gunasekaran, A., Dubey, R., & Childe, S. J. (2016). How to
improve firm performance using big data analytics capability and business strategy
alignment?. International Journal of Production Economics, 182, 113-131.
Amran, A., Ooi, S. K., Wong, C. Y., & Hashim, F. (2016). Business strategy for climate
change: An ASEAN perspective. Corporate Social Responsibility and Environmental
Management, 23(4), 213-227.
Lieder, M., Asif, F. M., Rashid, A., Mihelič, A., & Kotnik, S. (2017). Towards circular
economy implementation in manufacturing systems using a multi-method simulation
approach to link design and business strategy. The International Journal of Advanced
Manufacturing Technology, 93(5-8), 1953-1970.
Mhhcc.org (2019) Memorial Hospital and Health Care Centre (online) Retrieved from
https://www.mhhcc.org (Accessed on 26th October 2019]
Razak, N. A., Pangil, F., Zin, M. L. M., Yunus, N. A. M., & Asnawi, N. H. (2016). Theories
of knowledge sharing behavior in business strategy. Procedia Economics and
Finance, 37, 545-553.
Yuliansyah, Y., Rammal, H. G., & Rose, E. (2016). Business strategy and performance in
Indonesia’s service sector. Journal of Asia Business Studies, 10(2), 164-182.