Strathfield College: SITXHRM004 Recruit, Select, and Induct Staff

This is a solved project for the SITXHRM004 unit, focusing on recruiting, selecting, and inducting staff within the context of White Eagle Stadium, a large sporting complex. The project involves identifying recruitment needs for various positions, including catering attendants, food and beverage storepersons, and customer service volunteers. It includes determining the mode of employment, pay rates based on the Hospitality Industry Award 2010, and consulting with relevant personnel. The project also addresses key factors affecting pay rates, identifies HR positions involved in the recruitment process, and outlines their responsibilities. It uses a scenario-based approach to simulate real-world recruitment challenges in a hospitality setting. Strathfield College is mentioned as the educational institution for which this project was completed. The document is available on Desklib, which provides access to a wide range of study resources for students.

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85168 435 667
ASSESSMENT TASK 1
Assessment Details
Qualification
code SIT50416 Qualification
Name Diploma of Hospitality Management
Unit Code SITXHRM004 Unit Name Recruit, Select and Induct Staff
Assessment
Type Project Term 2/2018 Due
Date 20/5/18
Trainer / Assessor’s Details
Full Name: Date of
Submission
Student Details
Student Name Student ID
Instructions to the Candidates
Pre Requirement for this task.
Student must review
• Lesson materials provided in class
• Examples used in lessons.
Instructions to Students:
• Please complete assessment task within the time frame given
• You must attempt all the requirements that are addressed within this assessment task.
• Copying or any kind of cheating is absolutely not permitted, if someone is found cheating or copying, will be
debarred from the assessment and a disciplinary proceeding would begin.
• This assessment covers the following Performance Criteria
PC’s Covered: 1.1 – 1.9, 2.1 – 2.4.8, 3, 4.1 – 4.5, 5.1 – 5.6, 6.1 – 6.2.7, 7.1 – 7.12
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STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85168 435 667
ASSESSMENT DESCRIPTION
This assessment requires you to complete recruitment processes for three types of positions -
Casual, Contract or Temporary in order to recruit, select and induct staff in a workplace.
You are required to do the following.
• Read the scenario information provided regarding White Eagle Stadium
• Look at the Staff Recruitment Policy
• Complete Assessment Tasks 1, 2, 3 and 4
• You must complete recruitment processes for three types of position:
- Casual, Contract or Temporary
- Full time or Permanent Part-time
- Volunteer
• In the question and answer fields provided determine the recruitment needs of White Eagle
Stadium..
• Add the positions and calculate the number of people required for each type of position.
• Determine mode of employment (casual, part- or full-time, contract, etc.) and length of tenure if
a temporary contract.
• Where applicable, determine pay rates by consulting appropriate industry awards or
organisational enterprise agreement – Go to the Fair Work Ombudsman website and download
a copy of the Hospitality Industry (General) Award 2010.
• Where applicable, determine salary in consultation with appropriate personnel.
• Answer all the short questions and questions based on the organisation’s recruitment needs
and recruitment policy, the relevant industry award.
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STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85168 435 667
SCENARIO: WHITE EAGLE STADIUM
You are about to recruit staff for positions in a large sporting complex, White Eagle Stadium. The
complex hosts national sporting events most weekends throughout the year, and one-off events
such as international sporting events, concerts and festivals.
The venue has fast-food outlets scattered around the main and upper concourse, a number of bars
and two sit-down restaurant-style dining areas.
All catering staff must be available for shifts on Thursday, Friday, Saturday and Sunday as these
are the busiest periods for the stadium. Shifts vary throughout the day depending on the start and
finish times of events. Most sporting events are scheduled during the afternoon or evening with
one-off events often held in the evening.
It is six weeks before the start of the winter sports season. The venue employs the majority of their
staff for the rest of the year at this time. You have one month to complete the recruitment process
as the induction program is scheduled to start two weeks before the first match.
CATERING ATTENDANTS
Employment records show the venue’s staffing levels for catering attendants (CA) in the fast-food
outlets during the same period last year and for the current year.
Catering Staff Last Year’s Level Current Level
Casual Cas 120 60
Permanent Part-time Cas 40 25
Permanent Full-time Cas 10 7
Casual Concourse Outlet Supervisors 35 20
Full-time Concourse Outlet Supervisors 15 14
Due to the opening of several new fast food service areas, management anticipate a 10% increase
from the previous year’s staffing levels for all positions except full-time concourse supervisors.
Catering attendants at this venue are employed under the Hospitality Industry Award 2010 as Level
2, grade 2 food and beverage attendants. Supervisors are Level 5 food and beverage supervisors.
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STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85168 435 667
FOOD AND BEVERAGE STOREPERSON
Employment records show the venue’s staffing levels for food and beverage storeperson (FBS) in
the facilities management department during the same period last year and for the current year.
F&B Storeperson Staff Last Year’s Level Current Level
Casual FBSs 8 3
Fulltime FBSs 10 10
Full-time FBS Supervisors 3 3
Refrigeration Maintenance (Contract) 2 1
Management anticipate a 10% increase in casual FBS positions from the previous year’s staffing
levels due to extra catering facilities opening and forecasted increase in demand for food and
beverage supplies.
A food and beverage storeperson at this venue is employed under the Hospitality Industry Award
2010 as Level 3, grade 2 storeperson. Refrigeration mechanics are on a part-time contract for 30
hours per week at a flat $30 per hour, 7 days per week.
The majority of staff in this area are required in the days leading up to events when deliveries of
stock are received, processed, stored and transferred to catering and other departments, and on
the day of an event.
CUSTOMER SERVICE VOLUNTEERS
Each year White Eagle Stadium recruits new volunteers for the following positions.
Customer Information Officers
Customer Mobility Officers
Customer Information Officers perform the following duties:
• Supervision and guiding of tour groups
• Assisting in visitor reception areas
• Providing information, directions and other services on event days
• Providing information on the history and features of the venue to visitors
• Undertaking basic administration duties
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STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85168 435 667
Customer Mobility Officers perform the following duties.
• Book venue wheelchairs and other mobility aids as requested
• Arrange transportation for special needs visitors within the venue when required
• Greet and assist visitors with mobility and other special needs
• Escort visitors with mobility or other special needs to event or seating area
• Monitor the comfort and accessibility to services of special needs visitors and their escorts
Volunteer records show numbers of volunteers in each role have been steady for some time.
Volunteers tend to stay with the organisation for many years. Positions are highly sought after when
they become available and the quality of applications is usually very high. Volunteers are not paid
but they do receive benefits such as free entry to selected events.
A minimum of two volunteers are rostered on at the venue every day with additional volunteers
allocated shifts on event days and when tour groups are booked.
Management have decided to offer only two new positions during this recruitment drive:
• One Customer Information Officer, and
• One Mobility Officer
Applicants can apply for both roles.
The events department is responsible for the management of all volunteers, with the volunteers
manager and supervisors coordinating all operational needs.
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STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85168 435 667
White Eagle Stadium Food and Beverage Organisational Chart (condensed)
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STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85168 435 667
White Eagle Stadium Human Resources Organisational Chart
(condensed)
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STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85168 435 667
TASK 1: IDENTIFY RECRUITMENT NEEDS
Task 1.1: QUESTION AND ANSWER
Q1: Complete the table listing your recruitment needs.
Position Name No.
required
Mode of employment
(casual, PT, FT,
volunteer, etc.)
Anticipated base
hourly pay rate or
annual salary
Customer information officer 3 Permanent terms
29.96 Australian
dollar per hour. 8
hours a day
exclusive of over
time.
Mobility officer 1 Permanent terms
29.96 Australian
dollar per hour. 8
hours a day
exclusive of over
time.
Q2: Other than last year’s staffing levels, what are two examples of information that help you
determine recruitment needs?
1.requirement need of the organization. With increased demand of people accessing the
facilities on the weekend. The organization will need more people so us to develop and reach
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STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85168 435 667
its goals and purpose. The needs of the organization therefore require that
the organization recruits more people.
2.human resource planning. The study by the company’s human resource manager
determines that there are manpower gaps that are realised within the facility. The planning
policy therefore recommends recruitment of people as one way of solving the situation. These
might even go far to determine the qualifications during the recruitment that will fill the gap
required to be filled.
Q3: You are the concourse food manager. Who do you consult with when evaluating recruitment
needs?
Human resource manager nutrition department. Human resource manager is
involved in planning and recruiting members. They determine the gap that need to be filled.
But for this department the nutritional manager can easily recommend what kind of employee
do we need to fill the existing gap.
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STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85168 435 667
Q4: Who could you consult with about pay rates or salary for each position?
Accounting and finance officers. However much the human resource manager is involved in
recruiting, they dot determine pay rates for employees. Pay rates are determined by the finance
officers who calculate pay rates in relation to the work roles of the recruited individuals. Finance
officers can also be accounting officers.
Q5: What are two key factors that affect pay rates in an award?
1. Adjustment rates by the fair work commission. The employers and employees are
supposed to be aware of the required rates before taking decisions of award for their
employees or recruitment officers.
2. Wage rate. Under the new modern award wages for each classification determine the
award rates. It is therefore impossible to pay an employee lower than their respective
minimum awards.
Q6: Name two positions in the human resources or other departments who will be involved in
recruitment processes. Based on the information provided and the recruitment policy, briefly
explain their general responsibilities in the recruitment process.
Position 1. Human resource planners
Responsibilities: resource planners are the ones in charge of planning for the recruitment
program. If there will be any training programme for the recruits they take part in the planning
of the same. They also are in charge of the financial models that are involved in bringing up
the employment program.
Position 2. Human resource labour managers
Responsibilities: labour managers determine the work force required to replace the existing
gap. They are the ones therefore that come up with various minimum requirements that will
be used for selection. They therefore conduct a proper vetting to determine the one that
qualifies the most into the existing gaps.
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STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85168 435 667
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STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85168 435 667
Q7: Based on the information provided and the recruitment policy, briefly explain the general
responsibilities of managers/supervisors and the human resources department in the
recruitment process.
 Managers and Supervisors
Managers and supervisors ensure that job description is accurately determined and recorded.
So that the new primary responsibilities, qualifications and terms for each role in the group.
They set performance standards are tasks, jobs and roles of their employees. The
employees will have realistic job goals that are made known to them by their managers
and supervisors.
 Human Resources Department
Recruitment is one of the most important functions under this department. They provide the far
sightedness needed to recruit the employees. They even go further to determine the candidate who
will enormously fit in pursuing the goals of the organization.
Q8: According to the organisation’s recruitment policy, who must approval be obtained from
before commencing recruitment processes?
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