Analysis of Stress and Conflict Management at Dyson: A Detailed Report

This report examines the management of stress and conflict within Dyson, a British manufacturing company. It begins by defining stress and conflict, then explores their causes in the workplace, such as lack of control, minimal support, work-life balance issues, and poor relationships. The report provides insights into conflict causes like communication breakdowns, time pressure, personality clashes, and unrealized expectations. It details approaches to deal with stress, including time management, prioritizing tasks, delegating responsibility, and spending time with positive people. Furthermore, it outlines different approaches to conflict resolution, such as accommodating, avoiding, compromising, collaborating, and competing. The report also includes an evaluation of own abilities to deal with workplace stress and conflict. The report aims to provide a comprehensive overview of the issues and offer practical solutions for creating a healthier and more productive work environment. The report concludes with a summary of the key findings and recommendations for improving stress and conflict management at Dyson.

Managing Stress and
conflicts

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Recognising workplace stress and conflict and provide support mechanism..............................3
Plan and implement improvements and identify approaches to deal with stress and conflict....5
Evaluation of own abilities to deal with workplace stress and conflict.......................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Stress refers to the adaptive response physical and psychological and behavioural deviations
for the organisational participants. It is considered as the general response to the environmental
situations. Meanwhile, conflict occur when two or more people does not agree due to their wants
goals and values which are different in nature. Conflict is always accompanied by the feelings of
anxiety fear frustration and anger (Khamkhong and Tayco, 2018). Managing stress and conflicts
can be done by using that stress is impacting the relationships work and health factors of
employees. In order to carry forward this report Dyson is considered which is a British company
developed in United Kingdom by James Dyson in 1991. Company deals in in manufacturing
household appliances like hair dryers vacuum cleaners air purifiers and so on. The report covers
details about managing stress and conflict at the workplace with the help of various causes and
also provide suitable improvements by identifying approaches to deal with stress and conflict.
Moreover, evaluation of own skills is also done to manage stress and conflict.
MAIN BODY
Recognising workplace stress and conflict and provide support mechanism
In an organisation, there are various situations which are faced by the employees and
administration. These situations stress and conflicts in the organisation that impact the operations
of business in negative manner and for this the given information is provided it is associated with
conflicts and stress which support mechanism:
Stress:
Stress is defined as the state in which an organisation tends to mobilize their resources as
it is the condition in which people faced panic situations and fail to perform their activities on
time. In case of Dyson, the workers are given work more than usual days and it leads to stress in
their mind when they are failing to manage their work. Stress leads to occur social logical
changes like endocrine activities changes in heart rate and many more (Bazezew and Neka,
2017). Moreover, everyday management is a suitable part of Health and safety audit which is
depend on the teamwork and risk factors of the company. Workplace stress is a basic stress that
occur among employees as it is the Exclusive stress it is dependent on the individual productivity
and performance. It leads to give a direct impact on the mental physical and personal life of

employee and some changes also occur and eliminate the level of performance in the internal
impermanent situations.
Cause of stress:
 Lack of control: It is the internal activity of organising work as the shortage of powerful
and audience in the effective manner in which work is been arranged and performed that
can be possible source for having the wind pressure level. There is a shortage of time to
complete the activity and shortage of managing work over the longer period of time
(Amah, 2019). Therefore, Dyson need to involve their employees in the decision-making
process in order to manage their stress level.
 Minimal support: It is the most critical part of policies and process as it leaves to support
every employee at the internal level within the job environment. In context of Dyson,
they need to provide training to every employee in order to reduce stress which is
concerned with workplace as it leads to make employees aware about suitable approaches
and activities for their growth.
 Work life balance issue: In this both personal and work life is the important part of life
and to manage them properly stress management activities is helpful to solve the issues
that causes stress (Gholiagha, Holzscheiter and Liese, 2020). There are too many long
working hours in Dyson that negatively impact the work life balance of employees and it
occur stress in their life.
 Poor relationship: Poor relationship management put negative impact on the internal
working environment as by this employee can share information which is only related to
their work. It is helpful in order to eliminate any problem that occur at the workplace.
Conflict:
It refers to the form of fractions that occur among employees and team. In order to
perform any task in the organisation it is essential to have effective coordination within the
employees as conflict situation cut down the interaction in which performance of individual
leads to impact the operations of business. Moreover, the existing members of group are
restricted with other group members within the company due to the different perspective
background and opinion (Paul, van der Heiden and Hoek, 2017). All of these kinds of factors
create conflict at the workplace and eliminate the profitability in production level. In this, a
struggle occurs between the group which are the part of culture bound and also termed as cross-

cultural struggle as it is the form that hold effective content in the organisation that leads to
improve the performance of company.
Cause of conflict:
 Communication breakdowns: Communication is a complex process at the workplace
while managing lot of people. Barrier in communication leads to develop conflict among
employees and within the organisation as well. Therefore, to deal with this situation
Dyson need to promote two-way communication and proper transparency in the
organisation as it is easy to misunderstand the perspective of another person (Klein,
2016). Such misunderstanding put negative impact over the productivity and performance
of employees and Organisation as well.
 Time pressure: It included lines that increase pressure to perform the job and also reduce
the performance triggering the destructive emotional reactions. Therefore, the managers
of Dyson need to impose deadlines and also need to understand the capacity of
individuals in order to meet the decide target.
 Personality clashes: Most of the people have different perspective that leads to create
issues within the organisation. For instance, the production manager of Dyson has
different opinion and perspective regarding the product line as only few products can
make the organisation more productive by the sales manager has Desire to launch broad
product line in order to satisfy diverse customer demands (Lau, Fang and Kwong, 2020).
 Unrealised expectations: It represents the disturbed affection of employees when their
expectations did not meet and it result as the destructive conflict. For this, Frank and
open communication among the employees is helpful to make people knowledgeable
regarding what they can expect from the organisation. In context of Dyson, conflicts arise
from the various sources and the superiors opt autocratic leadership style that cause
conflict due to the different educational background of employees and perspective.
Plan and implement improvements and identify approaches to deal with stress and conflict
Plan and implementation of improvements
There are several things which an employee can do in order to eliminate level of
experiencing stress and also helpful in order to cope up with containing stress level. However, it
is possible to properly summarise the various essential actions which are taken my employees

and managers to deal with stress and conflicts in the more desirable manner within the working
environment and also improve employee adjustment at the workplace.
 Self-awareness: In this, individuals need to enhance awareness regarding their behaviour
on the job and also learn to know their limits and identify signs of potential issue. For
this, employees need to know when to take back from the situation by analysing their
mental situation and when to seek help from others regarding the job to relieve from the
situation.
 Developing interests: People tends to develop interest by considering their mind set at
the workplace. For this, the situation is important for those people who are physically
dependent and easily drive towards the success. Employees also need to make sure that it
they do continuous physical exercise to relieve the stress from their mind (Thomm and
Bromme, 2016). In this context Dyson, sponsor the athletics activities and develop to
table facilities in the premises of an organisation to motivate employee activities among
their work force that helps in in managing and improving stress level among them.
 Find a persona or unique solution: People need to use various solutions in order to cope
up with the stress by considering the variety of unique solutions. For example, one
manager describes the reaction regarding the stressful situation that helpful for their
employees to motivate them to find solution for their own problems.
Approaches to deal with stress
 Time management: Employees need to manage their time on effective basis as it tends to
avoid developing and realistic goals and it becomes possible by developing the
preparation of to do list which is helpful in managing time effectively (Parry, Hodge and
Barrett, 2021). Despite from this, the employees of Dyson also note that this should not
accept the responsibilities that induces them to work beyond their limits and capacity.
 Prioritize task: Workforce of Dyson needs to make a list of tasks and work which they
have to do by tackle them regarding their deadlines and importance. Therefore, it is
helpful for them to completing the work in the given time period and pleasantly.
 Delegate responsibility: Effective management is all about getting things done by others
and for this, employees need to learn the art of delegation of responsibilities to others
(Agger and Poulsen, 2017). In relation with Dyson, if the managers properly distribute

work to the capable individuals of the organisation then the considerable amount of stress
can be reduced.
 Spend more time with optimistic people: It is important for an organisation to have those
employees who have positive attitude. As negative people tend to create negative
thoughts that then rate stressful situation. Employees of Dyson need to think positively in
order to gain positive energies that is helpful for business to run in smooth manner.
Approaches to deal with conflict
 Accommodating: This approach depicts the only needs and desires in exchange of other
individuals. In this, employee is more concern about their own requirements and it is
useful only when employee simply give up and persuaded to give up. In context of
Dyson, it is effective when the manager and employees care less about the issue.
 Avoiding: According to this approach, people neither pursue the belief nor involved as
the completely postpone the conflict whenever it come. In context of Dyson, it is
effective when the conflict is tribal and manager needs time to think more.
 Compromising: In this style tends to find an effective solution that partially please all the
parties. In this, employees work at the middle ground between the requirements and
typically people who are unsatisfied to the certain situation (Cheong and Kim, 2018). In
terms of Dyson, it is effective when it is important to reach to the solution to meet the
deadline.
 Collaborating: According to this style, it leads to attempt to find the solution in order to
meet the requirements of all the parties and employees. In this, employees try to find a
middle ground solution that aim to satisfy every employee and ends up being without
Win-Win situation. In terms of Dyson, this style is effective then various opinion need to
be address and it is important to develop relationship among the employees by
considering their values belief and attitude.
 Competing: This style take company to refuse to understand and see the perspective of
their employees as in this respective company keep pushing their perspective and
viewpoint to their employees and also keep projecting their ideas and tell they worked as
for the perspective of company (Rahman and et. al., 2020). In context of Dyson, this style
is effective when employees stand up for their rights moral and also take with decisions

which are forced on them as they need to and long-term conflicts and opposing decisions
which are made by management.
Evaluation of own abilities to deal with workplace stress and conflict
 Communication skills: Every employee must have the communication skill as they need
to know how to talk to each other in terms of understanding the suitable sources of
conflicts and also alternate various perspectives. Communicating effectively involve
more than getting the point across the others. Strong communication also undertakes
listening to others and managers as well and employees also need to know how to use
active listening techniques like restating using analogies to rephrase different statements
asking questions and developing chances to resolve the conflicts at the workplace (Taylor
and et. al., 2016). Being employee, I must have effective communication skills in order to
manage my stress level and conflicts that occur within the organisation by knowing that
went to interrupt in the argument and when to stay quiet being clear and concise with
others while explaining the opinion and also reading the nonverbal cues.
 Teamwork skills: In this individual perspective personalities and disagreements leads to
occur conflicts within the team. For this when the individuals and employees understand
the behaviour of each other then it leads to achieve success of Team by considering the
functioning of an organisation and also avoid the occurrence of conflicts at the
workplace. I considering this skill I have the ability to consider the behaviour and
demonstrate the strong team working skills which is helpful for me and my colleagues as
well to resolve the workplace conflict and stress. In this context, I focus on sharing goals
instead of this agreement make sure that each member of team has clearly defined their
role is helpful for them to eliminate this agreement over the suitable area of responsibility
and also suppress the personal Ego and Desire rather than considering the requirements
of other members of the team.
 Problem solving skills: Problem solving skills is helpful in resolving conflicts and useful
for the individuals two prominent approach their challenges and consider various factors
and possible solutions (Bazezew and Neka, 2017). For this, individuals also know how to
tackle there are issues instead of avoiding and denying it. They also need to prevent and
reduce the chance of conflict emerging situation. For this there are various problem-
solving solutions and actions which I need to take as an individual in order to resolve

conflicts for having a successful workplace as when the conflict has been identified it is
helpful to attempt a proper understanding regarding the cause of conflicts before having
the proper solution. Therefore, effective problem solving include evaluation of several
solutions and also take care to undertake several interest and perspective of one.
 Emotional agility: Conflict and stress at the workplace leads to Trigger the emotions of
employees as when contact cause an employee to feel their position underemployment is
threatened (Amah, 2019). Therefore, emotional agility is important for the conflict
resolution skill as it permit individual to understand their emotions and engaged in the
conflict by considering their own. I am emotionally aware regarding the ability to put
myself in the shoes of others and also practice compassion and empathy.
CONCLUSION
By considering the above discussion it has been analysed that conflict is in normal path of
having and healthy relationship. Stress is not only about anxiety but it is also about the
psychological and emotional considering the stress that operate within the physiological sphere
along with psychological factor. Hence, the report needs to evaluate the proper effectiveness of
the organisation by identifying this stress and conflict and this causes at the workplace and also
plan and implement suitable improvements in order to deal with stress and conflict. Lastly, the
report also represents the individual ability to manage and deal with conflict and stress in an
effective manner.

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