Student Learning and Assessment Record: CHC33015 Book One

This document is a Student Learning and Assessment Record Book 1 for the CHC33015 Certificate III in Individual Support (Ageing, Home and Community) course, provided by ALACC Health College, Australia. It outlines the assessment tasks, including student questions and case studies/scenarios, designed to evaluate the student's competency across various units, such as providing individualised support, supporting independence, communicating in health services, working with diverse people, and adhering to legal and ethical frameworks. The book details the assessment context, methods, and outcomes, emphasizing both formative and summative assessments. It also includes information on assessor instructions, reasonable adjustments, plagiarism policies, and recording/reporting requirements. The document serves as a comprehensive guide for students to track their progress and demonstrate their understanding of the course material through various assessment types, contributing to their overall qualification. This also includes the unit codes for the course, and the topics that will be covered in the assessment.

STUDENT LEARNING and ASSESSMENT RECORD
Book One: Student Questions and Case studies/Scenarios
CHC33015 Certificate III in Individual Support (Ageing, Home and Community)
Page 1
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Student Name:
Student ID No:
Unit Code and
Name:
☐ CHCCCS015 Provide individualised support
☐ CHCCCS023 Support independence and well being
☐ CHCCOM005 Communicate and work in health or community services
☐ CHCDIV001 Work with diverse people
☐ CHCLEG001 Work legally and ethically
☐ HLTAAP001 Recognise healthy body systems
☐ HLTWHS002 Follow safe work practices for direct client care
☐ CHCAGE001 Facilitate the empowerment of older people
☐ CHCAGE005 Provide support to people living with dementia
☐ CHCCCS011 Meet personal support needs
☐ CHCPAL001 Deliver care services using a palliative approach
☐ CHCCCS025 Support relationships with carers and families
☐ CHCHCS001 Provide home and community support services
Due Date of
Submission:
Actual Submission
date:
Extension date: ☐ Not Applicable
Type of
assessment [Tick]
☒Student
Questions
☒Case Study/
scenarios
☐ Observations ☐ Oral
questions
☐ Other
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CHC33015 Certificate III in Individual Support (Ageing, Home and
Community)
Student Questions and Case Studies/Scenarios
DICUSSIONS HELD [ Tick]
Nature of Assessment
☐ Summative Assessment or ☐Formative Assessment
☐ Purpose
☐ Context
☐ Evidence gathering method
☐ Location
STUDENT ACKNOWLEGEMENT
☐ I acknowledge that I have submitted all assessments in this unit of competency and they are my
own work.
☐ I have not copied any of my answers from others. I have read ALACC plagiarism policy and
agreed to abide by this policy.
☐ Other if any:
Student Signature Date
FEEDBACK SECTION
Assessment ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ Other
Assessor comments:
Students Comments:
ASSSESSMENT OUTCOME
Assessor Comments:
Final
Assessment
Result
☐ C / NYC
STUDENT DECLARATION
☐ I declare that I have received a fair, valid, reliable and sufficient feedback for my performance.
[Tick]
☐ I have received the feedback and outcome of the assessment: ☐ Yes ☐ No
[Tick]
Student ID Date
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CHC33015 Certificate III in Individual Support (Ageing, Home and
Community)
Student Questions and Case Studies/Scenarios
Student feedback:
Student
Name
Signature
ASSESSOR DECLARATION
I have ensured that this assessment [Tick]
☐ Complies with the assessment requirements of the relevant training package or VET accredited course;
and have conducted in accordance with the Principles of Assessment
☐ Fair
☐ Flexible
☐ Reliable
☐ And Rules of Evidence gathering,
☐ Valid
☐ Sufficient,
☐ Authentic
☐ Current
Feedback provided to the student [Tick] ☐ Yes ☐ No
Re-assessment Required [Tick] ☐ Yes ☐ No ☐ Not Applicable
Reassessment evidences collated [Tick] ☐ Yes ☐ No ☐ Not Applicable
Assessor Name:
Signature:
Date:
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CHC33015 Certificate III in Individual Support (Ageing, Home and
Community)
Student Questions and Case Studies/Scenarios
COPYRIGHT STATEMENT
All material in this course is,
unless otherwise stated, the property of ALACC Health College, Australia . Copyright and
other intellectual property laws protect these materials.
Reproduction or retransmission of the materials, in whole or in part, in any manner,
without the prior written consent of the copyright holder, is a violation of copyright law.
Users MUST not distribute such copies to others, whether or not in electronic form,
whether or not for a charge or other consideration
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CHC33015 Certificate III in Individual Support (Ageing, Home and
Community)
Student Questions and Case Studies/Scenarios
TABLE OF CONTENTS
Introduction...............................................................................................................................................................6
CHCCCS015 Provide Individualised Support............................................................................................................13
CHCCCS023 Support independence and wellbeing.................................................................................................24
CHCCOM005 Communicate and work in health or community services.................................................................34
CHCDIV001 Work with diverse people.....................................................................................................................42
CHCLEG001 Work legally and ethically...................................................................................................................52
HLTAAP001 Recognise healthy body systems.........................................................................................................59
HLTWHS002 Follow safe work practices for direct client care................................................................................72
CHCAGE001 Facilitate the empowerment of older people......................................................................................81
CHCAGE005 Provide support to people living with dementia.................................................................................90
CHCCCS011 Meet personal support needs............................................................................................................101
CHCPAL001 Deliver care services using a palliative approach.............................................................................110
CHCCCS025 Support relationships with carers and families.................................................................................119
CHCHCS001 Provide home and community support services...............................................................................129
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CHC33015 Certificate III in Individual Support (Ageing, Home and
Community)
Student Questions and Case Studies/Scenarios
Introduction
This Student Learning and Assessment Record Book 1 consist of formative and summative assessments based
on CHC33015 Certificate III in Individual Support (Ageing, Home and Community) qualification from the CHC
Community Services Training Package.
The Assessment tasks are mapped to the competency standards and designed for all learners to complete. As a
Certificate III learner, the student is required to be deemed competent in all the units of competency comprising
the CHC33015 Certificate III in Individual Support (Ageing, Home and Community) qualification.
Formative Assessment is undertaken in the class room in the form of Multiple choice /True and False questions.
Formative assessment provides developmental feedback to the learner on his/her current understanding or
skills.
Summative Assessment is the final assessment of the learner achievement which may lead to awarding of a
formal qualification.
For CHC33015 Certificate III in Individual Support (Ageing, Home and Community) qualification, summative
assessments include:
 Assessment 1: Student Questions (SLAR Book 1)
 Assessment 2: Case studies/Scenarios (SLAR Book 1)
 Assessment 3: Workplace Observation (SLAR Book 2)
 Assessment 4: Oral questions (Post placement)
These assessments give the student an opportunity to demonstrate adequate knowledge and skills as outlined in
the evidence guidelines stated within the Training package.
Students may seek assistance from a trainer if: the assessment is not clearly understood, if experiencing
understanding and comprehension of the questions; if unable to complete the assessment and require extension.
Assessment assistance may include (but is not limited to):
 One-on-one sessions with the trainer at a negotiated time.
 Additional resource material will be provided as needed to complete the assessment, e.g., books, audio
visual aids, access to internet and websites etc.
It is important that you do not lose this booklet, as without it you cannot
complete your qualification.
BRING THIS BOOK WITH YOU FOR THE TRAINER TO SIGN YOUR
ATTENDANCE FOLLOWING EACH LECTURE
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CHC33015 Certificate III in Individual Support (Ageing, Home and
Community)
Student Questions and Case Studies/Scenarios
Context of Assessment
(Purpose, Target Group, Methods, Outcomes)
This Assessment Resource consists of summative assessment(s) for students who are enrolled in CHC33015
Certificate III in Individual Support (Ageing, Home and Community) qualification comprising the following units of
competency:
CHCCCS015 Provide individualised support
CHCCCS023 Support independence and well being
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
HLTAAP001 Recognise healthy body systems
HLTWHS002 Follow safe work practices for direct client care
CHCAGE001 Facilitate the empowerment of older people
CHCAGE005 Provide support to people living with dementia
CHCCCS011 Meet personal support needs
CHCPAL001 Deliver care services using a palliative approach
CHCCCS025 Support relationships with carers and families
CHCHCS001 Provide home and community support services
The CHC33015 Certificate III in Individual Support (Ageing, Home and Community) qualification comprises of 13
Units of competency including:
- 7 Core Units of Competency
- 6 Elective Units of Competency
Explanation of common terms used in Assessment Tasks:
 List = Simple dot point list
 Describe = Full outline of the issue, own words & referencing if appropriate
 Explain/discuss = Give reasonable argument to support the answer in your own words
 Demonstrate = Present, show or illustrate through example or action
 Observation = A passive or interactive means of determining how/why a task is undertaken (either in
workplace/ simulation environment)
 Formative Assessment= Formative assessment provides developmental feedback to the learner on his/her
current understanding or skills.
 Summative Assessment= Summative Assessment is the final assessment of the learner achievement which
may lead to awarding of a formal qualification. This will include Student Questions, Case study/ Scenarios and
Observation.
This Student Learning and Assessment Record (SLAR) Book 1 consists of Assessment 1- Student Questions
(open book) and Assessment 2- Case study/Scenarios (open book) which is knowledge based assessment for
the individual units in this course.
Additionally, the students are also required to complete Assessment 3-Workplace Observation in Student Learning
and Assessment Record (SLAR Book 2) and Assessment 4 – Oral questions (Post placement).
The Workplace observation involves tasks and activities which students are expected to undertake at the
simulated work environment and/or workplace. The purpose is to assess the skills of students and a record is
maintained in the Student Learning and Assessment Record (SLAR) Book 2.
Please note:
The students will be required to satisfactorily complete Assessments 1, 2,3 and 4 to be deemed Competent in
each Unit of competency comprising the course.
Please see Recording & Reporting Requirements for more details.
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CHC33015 Certificate III in Individual Support (Ageing, Home and
Community)
Student Questions and Case Studies/Scenarios
ASSESSOR INSTRUCTIONS
Reasonable Adjustments
It should be noted that the assessor should account for reasonable adjustments to ensure that all students are treated
equally in the assessment process.
This may mean Assessors may need to:
 Ensure learning materials & methods are easily accessible & understood
 Adapt the physical environment and equipment
 Make adjustments to the procedures for conducting assessment
 Make adjustment to the evidence gathering.
These adjustments should not alter the expected standard or outcome of performance specified within the unit of
competency/s.
Range & Conditions
Assessor Qualification:
Required to hold a TAE40110 OR equivalent.
Location:
ALACC Health College, Australia
Workplace Environment
Simulated Learning Environment
ALACC library or computer facility
Other premises such as Students own home or Public Library.
Time:
The Assessor will advise the student of the timeframe and due date required for completion of each assessment. (See
Student Instructions for details)
The questions and case studies can be completed after the theory class is undertaken for the specific unit of study.
The student will be required to complete theory components of this assessment task before undertaking observation tasks
in the workplace. However, there are questions that can be completed during practical placement.
Final Result:
The student’s final result for the unit is determined when they have successfully completed Assessments 1 and 2 and
demonstrate competency in and application of the required skills and knowledge in Assessment 3 and 4.
Materials and Resources
Materials and resources required by the Assessor:
Assessment tool and Model answers, refer to individual assessments for details
Materials and resources required by the Student:
Please refer to individual assessments for details
Assessor Intervention
Assessor intervention needs to be considered, as too much support provided may indicate that the competency has not
been demonstrated independently by the student.
Where work health and safety issues present, the assessor should follow the relevant organisation’s policy & procedures.
The student may seek clarification from the assessor to assist with completion of the questions and case studies/scenarios.
Assessor intervention may include verbal prompts & sequential questioning.
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Student Questions and Case Studies/Scenarios
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Plagiarism
The students should ensure that the responses submitted is their own original work, with appropriate
acknowledgment of the author or source. Plagiarism will result in the responses being marked as Not
Re-assessment and Appeals
Re-assessment: In the event that the student responses are deemed as not satisfactory they will be provided
an opportunity for correction. If re-correction is required on more than one occasion, this may result in re-
assessment. The student will be required to meet the Course Manager and Director of Studies to discuss
these details.
A student can request to reconsider an assessment decision made by the college in accordance with the
ALACC complaints and appeals policy. All appeals are managed by the Director of Studies.

CHC33015 Certificate III in Individual Support (Ageing, Home and
Community)
Student Questions and Case Studies/Scenarios
© Pty. Ltd. T/AS
t [phone] / [phone] m 0404 000 993 w website:
ABN: 49 122 509 602 CRICOS NO: 02933E RTO 21872
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2020-01
Recording and Reporting Requirements
In Accordance with ALACC Assessment Policy the assessor must:
 Record the assessment outcome in the Student’s “Training Plan and Summary of Competencies Achieved”
in Student Learning and Assessment Record Book 1.
 Maintain records of the assessment procedure, evidence collected and the outcome
 Provide signed and dated assessment outcomes to the Administrative Assistant of competencies achieved
for each unit
 Maintain the confidentiality of the assessment outcome
Assessment Result formats to be used by Assessors when making a judgement on competency
outcomes:
CT Credit
Transfer  In Accordance with ALACC Assessment Policy (provide the link or Policy number)
the assessor must:
 Apply for Credit transfer on the appropriate form from reception.
 The student must attach the evidence of unit(s) completed with the application
form.
 Record the assessment outcome in the Student’s “Training Plan and Summary
of Competencies Achieved”
 Maintain records of the assessment procedure, evidence collected and
the outcome to be kept on student file.
 Maintain the confidentiality of the assessment outcome
 The student to be given a copy of the credit transfer assessment. Reference
policy.
RPL Recognised
Prior Learning
The process where credit can be given towards a course based on skills attained through
employment and/or life skills. Current competence needs to be demonstrated. Evidence
is required Reference policy
WD Withdrawn
No Penalty
A result given when a student formally withdraws from a unit.
The student is required to request for withdrawal in writing and within the time frame set
by ALACC Reference policy
SC Satisfactory
Completion Student has demonstrated the necessary knowledge and skills for each task.
NSC
Not
Satisfactorily
Completed
Student cannot demonstrate the necessary knowledge and skills for each task and
therefore requires further assistance to support the identified gaps.
The course managers will organise with the student re-Assessment to be undertaken.
C Competent Student has demonstrated the necessary knowledge and skills for and the ability to apply
them by completing the set assessments.
NYC Not Yet
Competent
Student has not yet satisfactorily completed the set assessments and cannot
demonstrate the skills and knowledge for each task.
The student therefore requires further assistance to support the identified gaps and will
be required to undertake the Unit of Competency again.
For further information on record management and reporting requirements, refer to the following in the “Policies
and Procedures” manual:
 Records management
 Completions
 Backup and storage
 Statement of Attainment
 Information handling
 Student Access to Records

CHC33015 Certificate III in Individual Support (Ageing, Home and
Community)
Student Questions and Case Studies/Scenarios
© Pty. Ltd. T/AS
t [phone] / [phone] m 0404 000 993 w website:
ABN: 49 122 509 602 CRICOS NO: 02933E RTO 21872
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2020-01
Decision Making Rules
In accordance with ALACC Assessment Policy the assessor must:
 Establish and oversee the evidence gathering process to ensure its validity, reliability,
fairness and fl exibility
 Collect appropriate evidence and assess this against the Elements, Performance Criteria,
Range Statement and Evidence Guide in the rele vant Units of Competency
 Evaluate evidence in terms of the four dimensions of competency task skills, task
management skills, contingency management skills and job/role environment skills
 Incorporate allowable adjustments to the assessment procedure withou t compromising the
integrity of the competencies
 Evaluate the evidence in terms of validity, consistency, currency, equity, authenticity and
suffi ciency
 Consult and work with other staff in the assessment process
 Record details of evidence collected
 Make a judgement about competency based on the evidence and the relevant Unit[s] of
Competency.
Guidelines for Assessors.
 Refer to model answers for assessing the student responses.
 The model answers are provided as a reference only. The answers may vary based on
individual experience and the assessors are required to take this into consideration and
make reasonable adjustments.
 If re-correction is required on more than one occasion, this may result in re -assessment. The
student will be required to meet the Cou rse Manager to discuss these details.
Specific Rules for individual Student Assessments
For the student to be deemed “Competent” in the Unit; the student will be required to provide evidence and
satisfactorily complete all three assessment requirements for the Unit of Competency as outlined below:
Assessment 1(Student Questions) and Assessment 2 (Case Study/Scenarios) in SLAR Book 1: -
addresses knowledge evidence of specific units
 All written questions must be answered to demonstrate good knowledge and understanding of the topic for
Satisfactory Completion (SC) of this assessment task.
 The student must sign the “Student Declaration” at the end of the Assessment.
 In the event the response to the specific question(s) is not adequate the student will be provided with an
opportunity to demonstrate further knowledge and understanding of topic. The assessor will contact the
student to discuss the details if needed.
 Satisfactory completion of this task will contribute to the final competency in the Unit.
Assessment 3 (Observation) in SLAR Book 2: addresses required performance evidence for
specific units
 Please refer to Assessor Instructions Section in Student Learning and Assessment Record Book 2 for details
Assessment 4: Oral Questions addresses required knowledge evidence for specific units
 All oral questions must be answered correctly for Satisfactory Completion (SC) of this assessment task.
 In the event the question is not answered correctly the student will be provided with an opportunity for re-
correction. The assessor will contact the student to discuss the details.
 Satisfactory completion of this task will contribute to the final competency in the Unit
To achieve Final competency:
For the student to be deemed “Competent” in the Unit/s; the student will be required to
satisfactorily complete all assessment requirements for the Unit of Competency including
Assessment 1 Student Questions, Assessment 2 – Case study/scenarios, Assessment 3 – Skills
Assessment/ Observations and Assessment 4 – Oral questions.

CHC33015 Certificate III in Individual Support (Ageing, Home and
Community)
Student Questions and Case Studies/Scenarios
2020-01
STUDENT INSTRUCTIONS FOR ASSESSMENT 1 AND 2
Please read these instructions before commencing the assessment task
Please note Plagiarism will result in the responses being marked as Not
Satisfactory (Refer to Plagiarism policy available at www.agedcare.net.au)
 This is an open book written assessment. The student is required to provide written responses in the space
provided after each question.
 For Assessment 1 and 2 (in SLAR Book 1), all responses must be written with a black or blue pen in a clear and
legible manner.
 After completing the Assessments 1 and 2, the student will be required to sign the “Student declaration”
(Assessment Cover sheet), declaring it is their own work.
 Students are required to keep a copy of their assessment before submitting to the Assessor for marking
 Incomplete and/or inadequate responses will be returned to the student for further completion.
 All questions must be completed thoroughly and comprehensively for Satisfactory Completion of this
assessment task.
 Satisfactory completion of all questions will contribute to the final ‘Competency’ in each individual Unit of
competency.
 Assessment assistance is available by appointment.
Please note: Multiple choice and True & False questions are a formative assessment in the same SLAR Book 1
and assist you to check your progress and understanding. The formative assessments will be completed during
class as an open book assessment.
Explanation of common terms used in Assessment Tasks :
 List = Simple dot point list
 Describe = Full outline of the issue, own words & referencing if appropriate
 Explain/Discuss = Give reasonable argument to support the answer in your own words
 Demonstrate = Present, show or illustrate through example or action
 Observation = A passive or interactive means of determining how/why a task is undertaken.
 Definition of Formative assessment
Formative Assessment= Formative assessment provides developmental feedback to the learner on his/her
current understanding or skills.
 Definition of Summative assessment
Summative Assessment= Summative Assessment is the final assessment of the learner achievement which may
lead to awarding of a formal qualification.
Required materials and equipment:
Black or blue pen, Computer/ Laptop, Internet, Wi-Fi (can be accessed at ALACC)
Resources required : Refer to Unit outline/s in ALACC Student Resource CD
Range and condition
Location:
 The student can complete this assessment task in a flexible manner either at ALACC Health College, Australia
or at any other premises according to your convenience.
Time:
 The Assessment 1 (Student Questions) and Assessment 2 (Case Study/scenarios) should be completed within
3-4 weeks of attending the theory and practical placement. Assessment 3 will be completed at work
placement and where relevant in simulated environment. (See SLAR Book 2 for details). Assessment 4 is
conducted during post placement sessions on completion of practical placement. In the event of any delays,
the student is to contact the Course Manager.
Assessor intervention:
 The student may seek clarification from the assessor to assist with completion of the task.
 Assessor intervention may include: verbal prompts & sequential questioning.