Managing Successful Activities to Achieve Results: ABC Company Report

This report focuses on the operational activities of ABC Company, a recruitment firm. It examines the interrelation of different processes and functions within the company, emphasizing the role of effective communication and resource management. The report details management methods, including process mapping for recruitment, and outlines elements required to build a quality gateway. It further explores planning to promote goals and objectives using SMART objectives and implementation of appropriate systems. Task 2 delves into designing systems to manage and monitor quality standards, fostering a quality culture, and recommending improvements, along with implications of proposed changes. The report also covers risk assessments and addresses health and safety regulations, proposing a systematic review of organizational health and safety policies and their practical application. The report emphasizes the importance of operational planning at strategic, tactical, and operational levels to ensure the company's success and sustainability.

Managing Successful
Activities To Achieve Results

INTRODUCTION.................................................................................................................................3
TASK 1.................................................................................................................................................4
1.1 Interrelation between different process and function of ABC Company.....................................4
1.2 Methods of management and Process map................................................................................4
1.3 Elements required building a quality gateway.............................................................................5
2.1 Plan to promote goals and objectives..........................................................................................6
2.2 Smart objectives..........................................................................................................................6
2.3 Implementation of appropriate system.......................................................................................7
2.4 Operation plan which assist in doing the working activities........................................................7
TASK 2.................................................................................................................................................8
3.1 Design systems to manage and monitor quality standards.........................................................8
3.2 Demonstrate a quality culture.....................................................................................................8
3.3 Recommend improvements........................................................................................................9
3.4 Implications of proposed changes...............................................................................................9
4.1 Risk assessments.........................................................................................................................9
4.2 Demonstrate that health and safety regulations and legislation...............................................10
4.3 Plan how to carry out a systematic review of organisational health and safety........................10
4.4 Plan how to carry out practical application of health and safety policies..................................10
CONCLUSION...................................................................................................................................11
REFERENCES....................................................................................................................................12

INTRODUCTION
In the different business activities all the things which are used in the operation should
be used n a proper manner so that they can provide all the qualitative services in effectively
and efficiently. It assists in leading the market as well as reaping the competitive advantages.
To manage operational activities managers as well as leaders have to utilise the resources so
that they can not face any obstacles and meet the needs and wants of the consumers and aid in
accomplishing the goals and objectives (Stark, 2015). To identify the desires of service users
they have to do appropriate research which succour in providing the best product to the end
users and improve the productivity as well as profitability. The present report is based on
ABC company which doing the recruitments of the candidates and provide the best jobs to
them. In the below mentioned assignment, organisation structure and culture of company as
well as interrelationship between different process and functions of the business entity has to
be discussed. Along with this the argument on operation plans by effective monitoring and
controlling so that they can maintain the standards of the product.
TASK 1
1.1 Interrelation between different process and function of ABC Company
In the company, employees have to use different and appropriate process so that they
can manage all the business activities which aid in attaining the goals and objectives. In the
business entity, distinctive functions are there and they are interrelated. Finance department
helps in making the budgets for all the activities so that all the work should be manage in a
proper manner (Monczka and et.al., 2015). The marketing department also needs the fund for
doing the promotion of the merchandise as well as services. Functional managers of ABC
Company having the different functions which includes human resources, finance, sales etc.
needs to do. In corporation, general manager is the person who needs the funds as well as
resources to manage all the business performance which assist in improving the productivity
and profitability. In the entire functional department they have to do effective communication
so that they can transmit actual information or data and that data should be used by them so
that they can reap their goals and objectives. If they share the information in a specific time
then the managers and higher authorities procure the targets and succour in attain leading
position in the market (Christopher, 2016).

1.2 Methods of management and Process map
Process map refers to the workflow diagram which is to bring to do clear
understanding of a process or series which assist in providing or delivering the services in a
appropriate manner (Chang, 2016).
First step is that they have to post the position so that the candidates can identify that which
type of jobs is this and what is the designation for that. In this they have to take the
application form from different candidate.
Then they have to close the post as well as application which is o be taken from those who
want to apply for the job.

Then they have to review the applications and continue the procedure that is short list the
candidates (Ward and Peppard, 2016).
Then the managers have to take preliminary test of the shortlisted person. Along with this
they have to take the interview for the individual person who is shortlisted.
Then after that they have to select the successful candidate which having an appropriate
knowledge and skills related to work so that they become successful in the company. After
that they have to provide the employment offer to them so that they can attain the goals and
objectives as well as assist in improving the performance.
1.3 Elements required building a quality gateway
The employees of ABC analysis have to pursue the distinctive steps which are related
to quality gateways and that are:-
 ABC troupe have to gather the desires of item for consumption from service user and
have to employ the strategies which are related to production so that they can
accomplish the success.
 The staff members have to do evaluation of requirements as the products demand by
the consumers and the stakeholders and they have to maintain the quality of the
products and services (Snell, Morris and Bohlander, 2015).
 ABC Company has to use the documents which are mandatory in the official manner
and have to do manufacture which succour in designing the final product.
 This is the last step, in which workers have to focus on the specific requirements o
needs and wants of the consumers. Along with this to fulfil these requirements they
have to use appropriate technology which succour in grasping the targets. Further,
they have to provide quality in their products.
The gateway procedure of ABC Recruitment company which aid in delivering or
offering best and quality products and services. Along with this they have to use relevant
tools and techniques which succour in improving the qualitative products and improve the
productivity as well as proficiency (Turner, 2016).
2.1 Plan to promote goals and objectives
In ABC Recruitment Company have to proper planning which helps in doing the
managements of the different operational activities by utilising the appropriate resources so
that they can make actual decisions for the betterment of the business entity. They have to use
planning process which includes the different steps. They have to use proper methods which
assist in attain the goals. Then to use those instruments which aid in doing the assessment of
the actions and after that they have to identify the substitute course of deed. In the company,
project manager having roles and responsibilities that the supervisor has to make appropriate

and relevant designs so that they can grasp their aims (Campbell and Reyes-Picknell, 2015).
The leaders have to improve their ideas so that targets which are decided previously they can
attain without any problem. Moreover, the employees of ABC Company have to do market
analysis which helps in delivering best products according to the needs and wants of the
consumers. Along with this they have to make business plan which assist in attaining the
goals and objectives.
2.2 Smart objectives
ABC Recruitment company can adopt SMART approach which support in achieve
something that is goals and objectives. The purpose of the troupe has to grow up the business.
SMART approach is:-
Specific – The ABC business entity have to get hold of the clients which will
facilitate in budding the business. The corporation have to boost the market share by 45% in
subsequently two months.
Measurable – The staff members of ABC Company have to quantify the evolution
which assists in obtaining the victory by providing the best services to service users. They
have to amplify the punter base by 10%.
Attainable – The Company can make use of social media which succour in
promotion and by that they can conquer the targets. They have to arrive at the market share
by 45% (Neubauer and Lank, 2016).
Relevant – The employees of the business entity have to increase their clients by
providing qualitative services to them which assist in expanding and growing the business
and according to that they can earn more revenue. The enlargement of substitute merchandise
should be selling at inferior price as comparison to their rivalries.
Time based – In the particular and specific time which succour in adding more clients
which assist in reaping the success. The employees have to accomplish the market share in
the two months (Daft and Marcic, 2016).
2.3 Implementation of appropriate system
The managers of ABC Company have to use appropriate process and also implement
that which helps in managing all the business activities and attain the goals and objectives. It
aid in offering and delivering the services to their consumers which improves the productivity
and proficiency. The employees have to do proper analysis and on a regular basis so that they
can attain the objectives. ABC Recruitment Company has to use management by objective
system so that they can deliver the best services and generate maximum profit (Ibrahim,
2015). They have to make plans and for that they have to establish targets for doing the
improvements in the different areas. Then they have to implement the plan and check that
whether the improvements are should be done properly and meeting the objectives. While
doing developments if they find any deviations arise then employees have to make
corrections between what have expected, what achieved. Along with this they have to
establish a new standard and then after this cycle have to repeat again. If they are using

management by objective system then this aid in increasing the performance in the market
place. To accomplish the good results, they have to innovation, creativity which improves
productivity. It also helps in capturing the different opportunities which are generated in the
market (Wahab, Al-Momani and Noor, 2015).
2.4 Operation plan which assist in doing the working activities
The employees of ABC Company have to do proper and relevant operational planning
which aid in meeting the goals and objectives. Along with this they have to use the
appropriate funds which aid in dealing the risk as well as also help in ensuring the
sustainability in the market place especially when they are facing high competition. Supply
chain administrative bodies are very obliging and essential for business. Moreover, it started
with the procuring of resources which assist in providing finished product to the service users
and also helps in making the relevant decision. In all the levels proper monitoring and
controlling is necessary and essential (Rey-Martí, Porcar and Mas-Tur, 2015). The staff
members of ABC Company have to make appropriate operational levels at the different
levels that is:
At strategic level, employees have to do planning and on that they can make correct decision
so that they can attain benefit for the long term. Further, they have to create a network in the
business entity by using proper process and this aid in long term improvements in proper
manner.
At tactical level, the employees along with the managers and use resources and according to
that short term decisions can be made. It assists in controlling the cost and minimising the
risk so that they can attain the appropriate values of their products and services.
At the operational level, in this workers as well as leaders of Recruitment Company have to
adopt day to day process which helps in availing planning and making correct decision
(Wach, 2015).
TASK 2
3.1 Design systems to manage and monitor quality standards
Superiority supervision method is a set of diverse policies, progression and modus
operandi which is obligatory as well as obliging for preparation along with the
implementation in distinctive areas of the business entity. Quality administration is
imperative for the satisfaction of the service users which assist in improving the consumer’s
loyalty. For producing the product according to the needs and wants the consumers then they
have to do proper designing which ad in reaping the targets which helps in ever-increasing
the efficiency and entity conquer high returns (Shaharudin and et.al., 2015). Further, by doing
the management of the quality of the products wastage and inventory can be reduced. ABC
Company have to do improvements in delivering the services and on the basis of that they
can manage all the business activities by using the appropriate process for doing the
operations which aid in identifying and analysing the current and future needs and wants of

service users and have to get better the managing system. The leaders, managers as well as
employees have to propose the manufactured goods which assistance in get holds of the
achievement along with the high income. Then employees have to create the route and the
last step is to us appropriate tools which help in controlling and creating the brand awareness
in the market place. The manager of ABC Recruitment Company can use several methods
which includes performance management cycle, benchmarking etc. as these aids in doing
monitoring of all the products and services. It relieve in recuperating the output of ABC
Company.
3.2 Demonstrate a quality culture
Superiority traditions are help in setting a group which includes the different values
which helps the employees of the business entity in doing the improvements. Quality circle is
a group of different employees which assist in meeting the objectives as well as they can
resolve the problems or obstacles which are face by the employees in company. Total quality
supervision is a approach which can be used by the administrative bodies so that they can
enhance and expand the quality of the merchandise as well as services so that they can
improve the productivity in ABC Company. The managers of the business entity have to use
different tools and techniques for producing the product so that they can control the cost
(Luning and et.al., 2015). Different methods include flowchart, check sheet, cause and effect
diagram, Pareto chart, histograms etc. Company can adopt flowchart which succour in
building as well as maintaining a connection in organisational formation. Check sheet is also
a instrument by which they can check the quality to collect the data. Cause and effect
diagram is also known as fish bone diagram which succour in identifying and resolving the
problem. ABC Company can use Pareto chart which aid in presentation the largest number of
frequencies to the fewest and this tool is also helpful in doing improvements in services
which are provided by ABC Company to their service users.
3.3 Recommend improvements
To attain the goals and objectives which are pre decided by the higher authorities of
the business entity, the employees of the company have to use appropriate process so that
they can not face any issues or obstacles and improve the productivity. They have to do
proper implementation of the management system so that all the operational activities along
with the work should be managed and also helps in offering the best merchandise and
services to their consumers. The staff members as well as managers of ABC Recruitment
Company have to use appropriate policies, rules and regulations as well as strategies so that
all the things in a well organised manner. Along with this they have to develop the
competitive benchmarking system. Moreover, they have to provide the proper training as well
as guidance to the new employees so that they can not face any obstacles in delivering the
services and this help in improving performance in the market (Kobersy and et.al., 2015).
They have to use relevant tools which improve the quality of the merchandise in the efficient
and effective manner.

3.4 Implications of proposed changes
The employees of ABC Company can adopt the Six Sigma tools and techniques so
that they can manage the whole process with the efficient manner. This tool helps in
improving or increasing the productivity as well as maintaining the proficiency in the
performance of the company along with the employees. They have to analyse the needs and
wants of the service users and on the basis of that they have to offer the services to their
customers which aid in generating the maximum revenue (Carayannis, Sindakis and Walter,
2015). In the instrument that is Six Sigma, time cycle can be reduced and have to complete
the whole process in a given time. The employees of ABC Company have to use appropriate
and relevant skills which are helpful in managing time. It also helps in reducing the wastage
of the products. Moreover, it also includes the sustainable measurements which can be gained
by the implement of the improved activities within the process which they are using. But this
technique having some negative points also that is by taking the tactical decision, in the
complex situation, data collection should be difficult.
4.1 Risk assessments
The employees as well as managers of the company have to assess the risk which is
found by them while doing the work. They have to assess the risk by using the different
legislations as well as other factor which are having a impact on the business entity that is
political, social environmental etc. The staff members of ABC Company have to use legal
process which helps in controlling the risk of the business entity (Rosemann and vom Brocke,
2015). The human resource manager of the company has to use appropriate process which
includes the different steps so that they cannot face any issues in attaining the targets. It
includes the identification of risk and then assesses the risk and impact of that on the
employees. Along with this they have to do planning for the risk reduction by establishing
legislations. After that they activities should be analysed in a proper manner. The last step is
that they have to review the results.
4.2 Demonstrate that health and safety regulations and legislation
The regulations which are related to health and safety and having an impacts more on
the practices of human resource management. The ABC Recruitment Company has to pursue
this legislation in command to position to provide proper surroundings of work as well as
implement the health and safety policies in system of human resource. The law which is
related to the health and safety of the employees has imposed the organisation to integrate
process which is to be approved by Code of Conduct. The employees have to improve the
performance by providing the best services to their consumers and these are included codes
of practices (Riasi, 2015). By subsequent the service the employees are clarified about their
own duties as well as responsibilities. They have to take the adequate safety measures with
thin the environment where they are doing the work and they are having their main focus on
the acts of health and safety. ABC Company has to implement the proper measures of health
and safety such as fire exit, fire alarms, relevant sign boards etc. The risks which are
interrelated to the process have to consider as well as they have to assess the machineries
before the implementation. Safety standards act has been followed by the staff members as

well as managers of ABC Company by checking the machineries in regular and proper
manner (Nieto, Santamaria and Fernandez, 2015).
4.3 Plan how to carry out a systematic review of organisational health and safety
The managers have to carry out the systematic review of the organisational health and
safety. Along with this all the policies as well as procedures should be used in a proper and
appropriate manner. The higher level managers have to provide and maintain the healthy
working environment for the staff members. They have to conduct training session for the
employees so that they can get all the information how they have to do the work and assists in
providing the best services to the service users (Shenhar, 2015). They have to ensure that they
are having a control on the health and safety risk so that workers can not face any problem
while doing the work in different activities. Some factors which should be analyse or
evaluated a conducting a systematic review of risk which includes that the floor of the
corporation should be clean and dry as well as they has to maintain the hygiene standards.
They have to provide the proper and relevant guidelines over the usages of the machines and
on the basis of that entity increase the productivity and proficiency (Ceptureanu, 2015).
4.4 Plan how to carry out practical application of health and safety policies
They have to set the appropriate policies which are related to the health and safety of
the employees in ABC Company. The manager of the business entity has to provide the
positive environment so that they remain stress free while doing the work in the company
(Cook and Wolverton, 2015). The floors of the business entity should be clean which reduces
the risk of accidents. The higher authorities have to appoint the safety supervisor so that they
have to ensure al the things is in proper manner. The food which is to be provided to the
workers as well as employees hygiene should be maintained. The fire exit as well as signs
should be maintained and also is in a proper position. The guidelines should be check time to
time over the safety rules should be improved in a regular manner. The managers as well as
employees of ABC Recruitment Company have to follow proper and related laws at the time
when they are supervising the work (Goi, 2015).
CONCLUSION
From the above analysis it has been interpreted that they have to use appropriate
process as well as relevant structure and culture in ABC Company so that employees can not
face any problem in improving the performance in the market at the time of high competition.
The managers of the business entity have to use appropriate policies along with the strategies
which assist in creating the awareness in the market. They have to proper approaches, tools
and techniques so that they can maintain the quality of the merchandise which aid in reaping
the targets as well as assist in increasing performance and proficiency.

REFERENCES
Books and journals
Campbell, J.D and Reyes-Picknell, J.V., 2015. Uptime: Strategies for excellence in
maintenance management. CRC Press.
Carayannis, E.G., Sindakis, S and Walter, C., 2015. Business model innovation as lever of
organizational sustainability. The Journal of Technology Transfer. 40(1). pp.85-104.
Ceptureanu, E.G., 2015. Survey regarding resistance to change in Romanian innovative
SMEs from IT Sector. Journal of Applied Quantitative Methods. 10(1). pp.105-116.
Chang, J.F., 2016. Business process management systems: strategy and implementation. CRC
Press.
Christopher, M., 2016. Logistics & supply chain management. Pearson Higher Ed.
Cook, R.A and Wolverton, J.B., 2015. A scorecard for small business performance. Journal
of Small Business Strategy. 6(2). pp.1-18.
Daft, R and Marcic, D., 2016. Understanding management. Nelson Education.
Goi, C.L., 2015. E-Banking in Malaysia: Opportunity and challenges. The Journal of Internet
Banking and Commerce, 2005.
Ibrahim, A.B., 2015. Strategy Types and Small Firms' Performance An Empirical
Investigation. Journal of Small Business Strategy. 4(1). pp.13-22.
Kobersy, I.S and et.al., 2015. The system of the methodological principles of management of
enterprise development. Mediterranean Journal of Social Sciences. 6(3 S4). p.25.
Luning, P.A and et.al., 2015. Performance assessment of food safety management systems in
animal-based food companies in view of their context characteristics: a European
study. Food Control, 49, pp.11-22.
Monczka, R.M and et.al., 2015. Purchasing and supply chain management. Cengage
Learning.
Neubauer, F and Lank, A.G., 2016. The family business: Its governance for sustainability.
Springer.
Nieto, M.J., Santamaria, L and Fernandez, Z., 2015. Understanding the innovation behavior
of family firms. Journal of Small Business Management. 53(2). pp.382-399.
Rey-Martí, A., Porcar, A.T and Mas-Tur, A., 2015. Linking female entrepreneurs' motivation
to business survival. Journal of Business Research. 68(4). pp.810-814.
Riasi, A., 2015. Competitive advantages of shadow banking industry: An analysis using
Porter diamond model. Business Management and Strategy. 6(2). pp.15-27.

Rosemann, M and vom Brocke, J., 2015. The six core elements of business process
management. In Handbook on Business Process Management 1 (pp. 105-122).
Springer Berlin Heidelberg.
Shaharudin, M.R and et.al., 2015. Managing product returns to achieve supply chain
sustainability: an exploratory study and research propositions. Journal of Cleaner
Production. 101. pp.1-15.
Shenhar, A., 2015. What is Strategic Project Leadership?. Open Economics and Management
Journal. 2(1).
Snell, S.A., Morris, S.S and Bohlander, G.W., 2015. Managing human resources. Nelson
Education.
Stark, J., 2015. Product lifecycle management. In Product Lifecycle Management (pp. 1-29).
Springer International Publishing.
Turner, R., 2016. Gower handbook of project management. Routledge.
Wach, K., 2015. IMPACT OF CULTURAL AND SOCIAL NORMS ON
ENTREPRENEURSHIP IN THE EU: CROSS-COUNTRY EVIDENCE BASED ON
GEM SURVEY RESULTS 1. Zarzadzanie w Kulturze. 16(1). p.15.
Wahab, S., Al-Momani, K and Noor, N.A.M., 2015. The relationship between e-service
quality and ease of use on customer relationship management (CRM) performance: an
empirical investigation in Jordan mobile phone services. The Journal of Internet
Banking and Commerce, 2010.
Ward, J and Peppard, J., 2016. The Strategic Management of Information Systems: Building a
Digital Strategy. John Wiley & Sons.
Online
Organisation chart. 2016. [Online]. Available through: <https://www.google.co.uk/search?
q=organisational+chart&biw=1301&bih=673&source=lnms&tbm=isch&sa=X&ved=0
ahUKEwiJ1ZO53KLRAhXERY8KHXkWBVIQ_AUIBigB#imgrc=3dLuC0b7vNzI_
M%3A>. [Accessed on 18th April 2017].
Process map. 2016. [Online]. Available through: <https://www.google.co.uk/search?
biw=1301&bih=673&noj=1&tbm=isch&sa=1&q=process+map+for+any+function&oq
=process+map+for+any+function&gs_l=img.3...2048.5708.0.6008.17.12.0.0.0.0.725.2
086.0j2j0j1j6-
2.5.0....0...1c.1.64.img..12.0.0.NbPsuy4OEyg#imgrc=yHsjdEekIGGNyM%3A>.
[Accessed on 18th April 2017].