Analysis of Developing Successful Business Teams for 759 Store

This report provides a comprehensive analysis of developing successful business teams, focusing on key aspects such as team characteristics, team roles (Belbin), and the manager's role (Blake and Mouton). It explores the application of Adair's Action Centred Model for leadership and team formation, detailing each stage of team development. The report further examines motivation theories, including Herzberg's and Maslow's, and their practical application within an organization. It emphasizes the importance of open communication and offers strategies for managing and resolving conflicts among team members. Finally, the report concludes with a six-month plan designed to monitor and enhance team performance, offering valuable insights for organizational success. The report is based on the analysis of the company 759 Store, a chain store which has its headquarters in Hong Kong.

Running Head: Developing Successful Business Teams
Developing Successful Business Teams

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Developing Successful Business Teams
Table of Contents
Executive Summary...................................................................................................................3
Introduction:...............................................................................................................................4
Task 1:........................................................................................................................................4
 A description of the characteristics of a team currently to explain how they
contribute to the overall success of the organisation:......................................................4
 An assessment of the importance of team roles using Belbin and the manager’s
role using Blake and Mouton within the organisation:.....................................................5
● Using Adair's Action Centred Model on leadership and team formation explain
each stage in relation to developing teams........................................................................8
Task 2:......................................................................................................................................12
 Plan and apply Herzberg’s and Maslow’s motivation theories to the organisation.
Explain how open communication is encouraged within the team and evaluate ways to deal
with any possible conflict between team members..............................................................12
 Plan and recommendations as to how the team’s performance will be monitored and
improved over the next six months:.....................................................................................18
Conclusion:..............................................................................................................................22
References:...............................................................................................................................23

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Developing Successful Business Teams
Executive Summary
The entire report deals with the understanding of the features of the successful teams. The
analysis has thrown light on the ability to support the development of the teams. This has
initiated with the analysis of the roles and characteristics of the effective teams. The
monitoring of the teams has also been supported with plan and discussion. Hence, from the
entire analysis it could be understood that the managers of the organization have to be careful
about the monitoring of the team’s performance on regular basis and it is highly
recommended that the assessment and regular evaluation of the performance against the
objectives is very important.

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Developing Successful Business Teams
Introduction:
The report presents the analysis of the three main team development areas with the aim of
ensuring that the current and future practices have positive impacts on the organization. It is
very important to understand the features of a successful team, supporting team performance
and monitoring team performance. The characteristics of the teams are described in the report
as these are vital for the overall success of the organizational outcomes. The analysis has
been done on the basis of the one of the organizations in Hong Kong, 759 Store which is a
chain store which has its headquarters in Hong Kong. The company has been founded in
2010 by Coils Lam Wai Chun. It imports daily need items from the manufacturers directly
from the countries like Japan, European Union and Korea (759store, 2018). There are
different theories of motivation like Herzberg’s and Maslow’s motivation theories which
have been explained in this report. The leadership is also very vital in assuring the proper
team building and motivating the members. The application of Adair's Action Centred Model
on leadership has been covered in this report. The report ends with the development of a plan
for a period of six months which could ensure effective monitoring and improving the team’s
performance.
Task 1:
 A description of the characteristics of a team currently to explain how
they contribute to the overall success of the organisation:
Characteristics of teams Contribution to overall success of the organization
Emotional intelligence It is seen that each individual team has emotional intelligence
which is even more important than the technical intelligence and
it makes the members of the teams to become socially aware.

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Developing Successful Business Teams
The entire team contributes to the improvement of the quality of
the work (Vrabie, 2014).
Understanding and sharing
common goals
The members of the teams are required to have common goals
and shared objectives of achievements which make them more
efficient and they understand the work effectively and try to
achieve the overall objectives of the organization.
Proactive communication With the support of proactive communication the members of
the teams could share information and create situational
awareness for the members of the other teams (Vrabie, 2014).
Measurable objectives Members of the teams know that the goals are the fuel which
drives them to know their works and they strive to get them
done effectively (Levin, 2018).
Understanding of customers’
expectations
Each individual team understands and serves both internal and
external customers and they know that to succeed they need to
know the expectations of the customers (Sophie, 2018).
Agreeing on the process for
accomplishment of work
The teams are characterised by efficiency which need a shared
process and through the shared process the overall work gets
done.
Effective decision making
capacity
Decisions are needed to be made for successful teamwork and
effective teamwork is based on the capacities with which the
members of the teams make vital and suitable decisions.
 An assessment of the importance of team roles using Belbin and the
manager’s role using Blake and Mouton within the organisation:
Team Roles using Belbin:
The team roles as explained by Belbin from a long tenure research have been given below:

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Developing Successful Business Teams
 Plant (PL)
 Resource Investigator (RI)
 Co-ordinator (CO)
 Shaper (SH)
 Monitor Evaluator (ME)
 Teamwork (TW)
 Implementer (IMP)
 Completer-Finisher (CF)
 Specialist (SP)
The team plays the role of Plant where it is creative and possesses the capacity to solve the
difficult problems and the teams is unorthodox. The team as Resource Investigator explores
the different opportunities and develops contacts. The team being extrovert good at
communication and enhances the sharing of information and knowledge. As coordinator the
teams handle the being much mature, confident and excellent chairperson (Belsan, 2014).
The teams clarify objectives and goals and promote the vital process of decision-making. The
team work gets delegated well. The teams are dynamic and they are challenging and they
thrive on pressure. They have the drive, motivation and courage to combat the issues and
overcome the constraints. The teams play the crucial role as Monitor Evaluator where they
evaluate the different alternatives and then choose the right and suitable one and they could
play this role because they are strategic in nature and they could judge the alternatives
accurately. The role of teamwork is one of the key aspects of the overall success of the
organizations where the teams cooperate with each other and they listen to each other. One
team helps the other one and they avert the friction and establish harmony. The teams are
mild and perceptive and they play their roles being diplomatic. The reliable teams play the
role of an Implementer where they execute their tasks with efficiency and in a conservative

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Developing Successful Business Teams
and disciplined manner. They implement new ideas and also turn such ideas into actions on
practical grounds. The teams also play the role of a Completer-Finisher where they identify
the errors or the omissions and deliver the main outcomes as per the stipulated deadline. The
teams are very conscious about the quality of the final outcomes. The teams are Specialists
where they single-mindedly dedicate themselves towards providing knowledge and skills in
the situations of rare supply. The teams are self-starting and they are the most vital resources
of the organizations where they play the different crucial roles and get the ultimate objectives
of the business achieved (KARIMI, 2013).
Manager’s role using Blake and Mouton
Robert R. Blake and Jane Mouton have come up with the different roles being played by the
managers in an organization. The managerial grid which has been developed by them is
mainly concerned with two major dimensions which depict high or low concerns for
individuals and production. This model shows the styles of leadership as implemented by the
manager to handle interpersonal conflicts (Duggan, 2018). The model says that the leadership
styles of the managers are identified on the basis of their concerns for either production or
people. The main categories of the styles of leaders are discussed below:
 Impoverished Management
 Task Management
 Middle of the Road
 Country Club
 Team Management (labmanager, 2011).

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Developing Successful Business Teams
● Using Adair's Action Centred Model on leadership and team
formation explain each stage in relation to developing teams.
The HRM deals with the different aspects of the human resources and assure that they
contribute to the overall success of the organizations. The team members need to be
motivated and that is one of the main lookouts of the HR manager of the organizations. The
Adair's Action Centred Model on leadership and team formation has been a simple, easy and
practical model which could be used to understand the traits of a good leader. The model says
that when a team is trying to achieve some goals then one of more than one individual among
that group of individuals will act as leader or leaders to other members of the group (Adair,
2018). The model has highlighted three important elements which are applicable to every
leadership situation. These three elements are the following:
Achievement of a goal or objective or task: In any effective team or group all the members
try to achieve the common goals or objectives of tasks. In many situations it has been noticed

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Developing Successful Business Teams
that the common goal or task brings the members of the teams or groups together. It is more
about accomplishing the practical tasks.
Group or team of people performing the task: The performance of the team or the group
will be done effectively if the group of people or the teams perform to accomplish common
task or to achieve the common goals or objectives. Therefore, the model says that the group
or teams have to be considered as an entity which has its own rights.
Each team or group member involved in the task: When the teams or groups take the
shape of their own life the individual member of the teams or groups do not have to lose their
identity. The needs of the people must be met so that they could remain motivated and
faithful towards their teams and groups.
The model is based on the actions of the leaders. It is the responsibility of the leaders to take
care of balancing the three elements so that these three elements could be attended at once.
There is a link between these three elements and if one element is ignored then automatically
the two will also not be able to succeed.
The above diagram shows the three important elements which every leader should take care
of.

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Developing Successful Business Teams
Stages of team development:
Dr. Bruce Tuckman has come forward with the model of team formation which has been used
to solve the current issues in the development of the teams (Johnson, 2014). There are five
important stages of forming teams and they are discussed below with the help of the flow
chart:

Forming
ment of the group team and at this stage they are quite confused and nervous. The bonding gets developed with their interacti
Storming
ing to be parts of the teams. Here in this stage the role of manager in handling the conflicts regarding delegation of responsib
Norming
rs already come to know each other for some time and considerable coordination and cohesiveness is get to observed in their
Performing
orking for a longer tenure with each other and they have developed a cordial relationship with each other and they perform w
Adjourning
es and the goals are either accomplished or not. There could be different responses of the team or group members. Some wou
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Developing Successful Business Teams

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Developing Successful Business Teams
Task 2:
 Plan and apply Herzberg’s and Maslow’s motivation theories to the
organisation. Explain how open communication is encouraged within
the team and evaluate ways to deal with any possible conflict
between team members.
759Store is a global company which is doing good business in the retail industry of Hong
Kong. Like every companies in every sector it is very important that the ways of motivating
the employees and teams have to be understood. The Herzberg’s and Maslow’s motivation
theories have been discussed so that they could be successfully applied to the organization.
To every organization the motivation plays an important role to bring in the desired
performance and productivity from the team members. The theories have been discussed
below:
Herzberg’s Hygiene model
The theory of Herzberg’s Hygiene is focused on enhancing the motivation of the motivation
of the human resources of the organization (Nivens, 2003). This theory considers the
motivation of the employees to be utmost important factor on which the ultimate success of
the organization depends (accaglobal, 2003). As per the theory there are certain factors which
are responsible for dissatisfaction and satisfaction of the team members and for all the
members of the organization (Haruna, 2013). The Two Factor theory of Herzberg has
indicated that there are two major factors of which one is hygiene factor and other one is
motivators. The motivating factors are the recognition, achievements, work, responsibility,
growth opportunity and advancement while the hygiene factors are the policy of the
company, supervision, conditions of work, compensation, relationship with colleagues and
supervisors, personal life, job security etc. (Nivens, 2003). The motivators have also been