Developing Successful Business Teams: A Comprehensive Report (DSBT)

This report provides a comprehensive analysis of developing successful business teams, focusing on the context of Tanfeeth, a shared services firm. It introduces the importance of team development within organizations and explores key characteristics of successful teams, including clear vision, inspiring leadership, cooperation, communication, and recognition. The report delves into team roles, using Belbin's model to illustrate individual contributions and applying theoretical models such as Tuckman's stages of team development to explain team dynamics. It also covers strategies for motivating team members, encouraging open communication, and resolving conflicts. Furthermore, the report discusses methods for monitoring team performance against objectives and provides recommendations for enhancing team effectiveness, such as linking KPIs to appraisals and implementing team-building activities. Overall, this report offers valuable insights into building and maintaining high-performing business teams.

Developing Successful Business Teams DSBT

Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
Introduce your chosen organization.............................................................................................1
Characteristics of a successful business team in your chosen organization................................2
Importance of team roles played in the successful business team...............................................3
Using Belbin's model, you need to showcase what roles were played by you in the team as
well as mention your colleagues names and the role that they played in the team.....................4
Explain any two theoretical models.............................................................................................5
LO2..................................................................................................................................................6
Different stages in team development based on Tuckman's model.............................................6
Plan how to motivate team members to achieve given objectives..............................................7
Application of motivational theory for team...............................................................................8
Encourage open communication between team members to support team development..........9
Evaluate ways of resolving conflict between team members....................................................10
LO3................................................................................................................................................11
Discuss how you would monitor the performance of your chosen team in which you are the
team leader, against given objectives........................................................................................11
How to monitor the performance of team................................................................................12
How to improve the performance of team against the given objectives.................................13
List out 2-3 recommendations on how you would improve the performance of the team........14
For instance, I will link KPI's with quarterly appraisal. Another example could be, team lunch
after completion of every project...............................................................................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
Introduce your chosen organization.............................................................................................1
Characteristics of a successful business team in your chosen organization................................2
Importance of team roles played in the successful business team...............................................3
Using Belbin's model, you need to showcase what roles were played by you in the team as
well as mention your colleagues names and the role that they played in the team.....................4
Explain any two theoretical models.............................................................................................5
LO2..................................................................................................................................................6
Different stages in team development based on Tuckman's model.............................................6
Plan how to motivate team members to achieve given objectives..............................................7
Application of motivational theory for team...............................................................................8
Encourage open communication between team members to support team development..........9
Evaluate ways of resolving conflict between team members....................................................10
LO3................................................................................................................................................11
Discuss how you would monitor the performance of your chosen team in which you are the
team leader, against given objectives........................................................................................11
How to monitor the performance of team................................................................................12
How to improve the performance of team against the given objectives.................................13
List out 2-3 recommendations on how you would improve the performance of the team........14
For instance, I will link KPI's with quarterly appraisal. Another example could be, team lunch
after completion of every project...............................................................................................14

CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
For each and every organisation, it is important to develop a successful business team as this
foster constructive relation among group members. Moreover, developing a successful team may
be difficult as well as challenging because this brings together a various values, opinions up
brings, team experiences and many other. Furthermore, this is essential for entity to understand
the intent of team. In simple terms, teams are inter-reliant groups of staff who come together
around a specific work, project or goals (Bauman and Lucy, 2019). Additionally, the groups
might be brought collectively for bridging a gap among departments or short term or long term
projects in order to attain pre-determined objectives. This report is based on Tanfeeth is
considered as Gulf Cooperation Council’s (GCC) first large scale shared services firm that is
situated in Dubai, U.A.E. It is the subsidiary of Emirates NBD. The topics which are going to be
discussed in this report are characteristics of successful business team, Importance of team roles
played and explanation of Belbin model and Tuckman's team development model. Moreover,
stages of team development, Plan how to motivate team members to achieve given objectives,
Application of motivational theory for team and open communication between team members
and ways of resolving conflict between team members are described. Apart from this, evaluate to
monitor and improve the performance of team against the given objectives and some
recommendations regarding team development are also discussed in this report.
LO1
Introduce your chosen organization.
(Haas & Mortensen, 2016) In their review of what the Secrets of Great Teamwork is, point
out that teams today are quite different from the past, they are much more diverse, digital,
displaced and dynamic, but their success still lies in their ability to effectively collaborate
together as a core fundamental principle. Therefore, leaders and managers must be able to
understand what are the key factors that impact the successes of the team and vary from time to
time.
In our study we will be focusing on Tanfeeth which is a fully owned subsidiary of
Emirates NBD and was established in 2011 with the main aim of being the group’s shared
services entity. Tanfeeth in Arabic simply means “getting the job done”, and true to their word,
they have managed to fully support the group’s mission and vision thorough its dedicated team
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of experts and leaders. Tanfeeth handles all back-office processes for Emirates NBD Group that
include strategy and transformation, Emirates NBD contact center operations, Emirates Islamic
contact center operations, collections, compliance operations, finance and accounting,
international payments, retail credit operations, wholesale banking operations, central operations
and service, human resource services, logical security, and procurement operations. Tanfeeth’s
end goal is to continue to raise the benchmark for customer service across the region and deliver
exceptional customer experience through partnership, passion & people(Emirates NBD Bank
PJSC, 2020).
Characteristics of a successful business team in your chosen organization.
Success at work highly depends on the ability of the team to work together in unison and
the ability of a manager to build a successful team. When people work together, they are able to
accomplish what individuals can’t on they own, this ability is known as synergy.
(Sturt & Nordstrom, 2015) have attributed five characteristics of successful teams whether in
large teams or small teams as shown below; These characteristics are aligned to Tanfeeth and
specifically to the strategy team where I have had the pleasure of working in for the past 1 year
now.
 Clear vision and mission: The strategy team at Tanfeeth have a mantra “knowing what
matters and applying it now” which is aligned to Tanfeeth goal of ensuring that we are
continuously raising the benchmark for customer service across the region. The team is
focused on individual output but they are all aligned to one common goal. They are also
motivated by the Group’s mission and strive to meet those objectives. Each team member
knows and values their individual contribution and know they personal effort build the
bigger picture.
 Inspiring and motivated leader; The head of the strategy and transformation team is a
leader who clear understands the vision and articulates them very well. A successful team
must have a leader who is humble and open to criticism and feedback. They support and
encourage team morale, individual development and are not afraid to delegate
 A Well-Coordinated and Cooperative team: Teams that are formed from a sense of
togetherness are more likely to succeed than teams that are not. The TBI Team at Tanfeeth
embodies the principles of togetherness in how they interact and do business. Its one of the
most coveted teams in the Group and peoplefrom other teams are always eager to join.
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Because form an early stage when you join the team its clear that the team is supportive and
teams know how to leverage each other strengths, largely because the team understands that
with the diversity in knowledge and culture the team is stronger together.
 Constructive criticism and Communication: Teams that are open to feedback are likely
are tend to be more successful. Open communication and constructive feedback show that
individuals in the team respect and value each member opinions and shows that their
willingness to incorporate diverse viewpoints and hence become more productive and
efficient.
 Reward and recognition – Appreciation: Teams that recognize each other’s great work
tend to be more cohesive and stick together for longer. When people realize that thy efforts
are valued, they tend to have a sense of belonging and empowers them to do even grater
things. This is evident in TBI where regularly the team cheer on each other for great efforts
made by individuals during daily huddles or in the TBI monthly meetings.
The transformation team is responsible for the day to day running to all projects in the
Group form a business stand point. During the Corvid pandemic the team was tasked with
project continuity even during the work from home situation. The team worked tirelessly to
ensure all projects were running smoothly and that there was minimal delays and disruptions to
the over 100 projects in the group. With the support of the team the group was able to continue
delivering all their projects within the same schedules and time buffers.
Importance of team roles played in the successful business team.
Teams are essential as it may attain instead of any of members that could accomplish
individually. The group which perform effectually as well as efficaciously brings together, a
diverse range of competencies, characters and others are accountable to realise huge or complex
projects (Carter and et. al., 2019). Moreover business team involves several individuals with
various competencies as well as expertise who work together for common intent. So, some teams
of Tanfeeth are:
 Self managed team: The kind of team role played by individuals is much empowered as it
has authority to develop decisions. Every member brings a specific set of competencies for
developing informed decisions, accomplished assignment or delivery services for their
clients. The firm like Tanfeeth formed these kind of teams as this tends its staff to feel more
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ownership of project. Also, this helps them to accomplish and deliver the project on time
and create good image with market during pandemic situation also.
 Cross functional teams: Within various entities, the permanent team members are
performing for collaborating with other departments to deal with specific events for firm like
new product launch. Within these circumstances communication among internal functional
units is vital for addressing project goals. In Tanfeeth, the role of respective team is to
effectively communicate among other department and accomplish the project objectives.
Using Belbin's model, you need to showcase what roles were played by you in the team as well
as mention your colleagues names and the role that they played in the team.
In order to evaluate the significance of team roles in effective group and showcase the
roles played through members, administrative of Tanfeeth utilise Belbin model where it monitor
team members behaviours towards task as well as their performance which is helpful in
determining benefits and limitations for developing whole performance of team members at
work area. Within this 3 aspects are analysed that are discussed below:
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Action oriented roles: This is essential that concentrates upon developing whole team
members’ performance effectively. Moreover, this also states new thoughts transform them into
action for meeting the task deadlines. Herein there are three roles such as:
o Shaper
o Implementer
o Completer finisher
People oriented roles: This states overall ideas as well as individuals in together that
assist to develop performance of each team member in appropriate way. This also includes 3
roles that are:
o Team worker
o Coordinator
o Resource investigator
Through oriented roles: This assists in determining the options as well as facilitates
technical specialists that aids in developing effective procedures for developing the team
members performance level (Cleary and et. al., 2019). This is also called cerebral role such as:
o Plant
o Monitor evaluator
o Specialists
In Tanfeeth, while accomplishing various projects from home I played as team workers as I
am the most supportive group member. I also assist team to gel, utilizing its versatility to
determine the task needed as well as accomplish it in respect of whole group. Moreover, one of
my team members perform as resource investigator he is effective at extending and reporting
back on given opinion, resource and development outside the team. It is expert at establishing
external contracts as well as to perform out any kind of succeeding negotiations. Moreover, it has
capability to think by its own as to also probe another staff for further information.
Explain any two theoretical models
Various entities apply the theoretical model for establishing the effective business team
which may be productive for whole organizational profitability. Moreover, the theoretical
models are product for top authority as it develops the team strategically with intent to obtain
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appropriate results from team (Cooper, 2019). The Tanfeeth utilize two theoretical models that
are discussed below:
Belbin model
This model is developed by Meredith Belbin in year 1981 ad it described the nine team
roles. All these roles are developed for defining as well as predicting success of team, identifying
strong team has diversity of personality. Respective model explain the roles as a propensity to act
as well as interrelate with another in efficient manner. There are mainly three action oriented role
such as shaper, implementer and completer finisher; three people oriented role like Team worker,
co-coordinator and resource investigator; three cerebral roles specialist, plant and monitor
evaluator.
Tuckman's team development model
This model was developed in year 1965. Tuckman explains performing with team of
social psychologists. It is essential as this identifies the facts which team does not initiate total
functioning. It also suggest development of team by various stages such as forming, storming,
norming, performing and adjourning from its groups of person, to consistent, task focused groups
(Finkbeiner and Finkbeiner, 2019).
Difference between both theories are:
The key difference among Tuckman and Belbin theory is that Belbin concentrates upon
person while Tuckman concentrates upon group.
LO2
Different stages in team development based on Tuckman's model.
Team development is considered as one of effectual aspects for Tanfeeth that assists in
attaining whole firm’s objectives in appropriate way. Respective firm team leader determines
several stages to build a group for improving its level of performance in effective manner
(Fleming, 2019). For instance, their leader utilize Tuckman’s team development model for
building an appropriate business team. So, whole stages are discussed below:
Forming: This is an essential step, where whole member of team are accumulating as
well as identify specific objectives. Herein, all team members are initiating to interact with one
another as well as also including into procedures of planning in order to determine the
requirements which they needs in accomplishing the activities. For example: As during COVID-
6

19 pandemic, Tanfeeth staff can not able to come office and work so they form various team as
department wise. In this their leader communicates with its staff regarding whole roles and duties
for developing effectual relations among whole group member.
Storming: This is considered as second stage where whole members of group are initiate
discussing regarding its task as well as share its opinion with others to accomplish the activities.
Herein, the relations between whole members are modified as whole individuals perform into
various style that may cause of enhancing disputes among whole individuals (Guinan, Parise and
Langowitz, 2019). For example: During COVID-19 pandemic situation also from home only,
various team members of Tanfeeth may discuss their activities through various online options
like video chat, phone calls and etc. so, this helps them, to work effectively and together at this
complex situation also.
Norming: Herein, teams are stated as effective stability as well as also try to solve and
obviate disputes situation appropriately. Within this, individuals also initiates appreciating one
another members based on its strengths as well as concentrates upon their objectives so that it
simply reach its goals systematically. For example; In Tanfeeth, all appreciates each members
tasks as all are they experiencing new work situation and try to perform well and enhance firm’s
profitability.
Performing: Herein, team states its position upon success manner as whole members are
encouraged as well as know one another and do its activities without any guidance (Hensel and
Visser, 2019). For example: In Tanfeeth, at this stage they implement or perform their plans or
task for attaining expected outcomes set through its higher management at home.
Adjourning: This is considered as end stage. Herein, manager dispersed the team when
task completed. For example: In Tanfeeth, during COVID-19 pandemic situation the group was
formed and as the situation get control they initiated working into premises so it removed team.
Whole above stages are very much effectual that aids them to develop a successful group
and attain objectives through performing effectively. Therefore, with assistance of it respective
firm leader encourage its members towards task so that it perform with full potential and
accomplish the work as well as obtain optimistic outcomes.
Plan how to motivate team members to achieve given objectives.
Motivation of team and their members plays essential role in building whole level of
performance that directly affects upon overall organisational success at competitive market. This
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assists them to inspire individuals towards their performance as well as targets that assists to
improve whole staff productivity in entity (Kodama, 2019). Moreover, motivation is also helpful
in influencing team members that drives to perform effective at work areas. In context of
Tanfeeth, for attaining effective outcomes, they have to regularly understand the ways y which it
can able to encourage staff at appropriate directions as well as attain objective together. Some
ways that Tanfeeth can use to motivate team members are discussed below:
Provide positive feedbacks and rewards to team: The needs of optimistic praise is
sometimes neglected but show its appreciation and identifying achievement encourage the whole
members of team as it may observe themselves moving towards organisational objectives. When
workforce attain outcomes by giving their full potential or perform excellent task so its
management responsibility to appreciate and rewards them appropriately. Rewards can be in type
of gifts, monetary benefits and many more.
Facilitates opportunities for development: The member of team feel itself very much
valuable when it gain as well as maximise its competencies. For motivating and encouraging
their group to attain best outcomes they have to facilitates its staff growth opportunities
(Neumeyer and Santos, 2020). As theses chances have to be customized in specific way that is
suitable for each staff as well as may be in sort of future training, establishing challenging goals
and many more. In context of Tanfeeth, by concentrating upon enhancing team transferable skills
will assists them to utilizes into various post as well as inspire them to accomplish their objective
effectively (How to motivate and inspire your team to achieve better results, 2020).
Therefore, motivation play considered as a crucial part of Tanfeeth as well as it has to
regularly make every effort to develop their staff feel inspired and encouraged. If they perform
this then the organizational objectives can be accomplished during COVID -19 pandemic
situation in profitable way.
Application of motivational theory for team.
Motivating whole group member or employees is one the significant work of entity.
Through encouraging one another, firm may assure their growth. Also, it always enhances
energy to each group members as well as facilitates encouragement for performing to attain
objectives (Santos and Cardon, 2019). Moreover, it assists group members to maximise
productivity and influences particular member to drives towards specific work to their expected
objectives. For instance, Tanfeeth can apply motivational theory such as Alderfer ERG
8