Comprehensive Report: Sunborn Hotel Accommodation Services, Unit 7

This report provides a comprehensive analysis of the accommodation services offered by the Sunborn Hotel. It begins with an introduction to the hospitality industry and the importance of accommodation services, followed by a discussion of the front office functions, key roles within the front office, and the importance of the housekeeping department. The report examines the interrelations between the housekeeping and other departments, the significance of forecasting linen stock and other consumer supplies, and the importance of scheduling maintenance and repair work. Furthermore, the report highlights the significance of security within the hotel and the role played by the maintenance process. The report concludes with an evaluation of the communication between facilities and the housekeeping department, providing a detailed overview of the hotel's operations and management strategies within the accommodation sector.

UNIT 7 Managing
Accommodation Services

Table of Contents
INTRODUCTION.................................................................................................................
PART A................................................................................................................................
Covered in PPT...............................................................................................................
PART B................................................................................................................................
Organisation of front office functions within a variety of accommodation services.........
Key roles within the front office department of Sunborn hotel........................................
Reviewing the roles of housekeeping department within Sunborn Hotel........................
Assessing the importance of forecasting linen stock and other consumer’s supplies to
ensure supply..................................................................................................................
Illustrating the significance of interrelations between housekeeping & other
departments within Sunborn Hotel..................................................................................
Evaluating relationship between housekeeping and other business units with regards
to offering quality services...............................................................................................
Examining the importance of scheduling maintenance or repair work...........................
Discussing the significance of security within Sunborn Hotel, London...........................
Assessing role-played by the process of maintenance within accommodation services
.........................................................................................................................................
Critical evaluation based on significance of communication between facilities and
housekeeping department...............................................................................................
CONCLUSION.....................................................................................................................
REFERENCES....................................................................................................................

INTRODUCTION
The hospitality industry mainly accounts for the field in the service industry
which involves the lodging, food and beverages, events and so forth. The hospitality
industry is UK contributes nearly £218 billion to the economy in the year 2018. The
accommodation services are known for the availing services for the short period of time.
It is considered as the most essential part of the hospitality industry as it works on
offering services that makes the customers feel comfort and convenience. The
accommodation industry grew by 37.5% over the past 10 years. The Sunborn London is
a new breed of the yacht hotel offering elegant accommodation services and other
facilities. This report will help in drawing some knowledge and understanding about the
various types of accommodation facilities which is being provided within hospitality
sector along with making a discussion on the role of Front Office department pertaining
to the hotel. It also covers the contribution of the housekeeping department within the
accommodation services and in addition to this, presents the facilities and securities of
accommodation services.
PART A
Covered in PPT
PART B
Organisation of front office functions within a variety of accommodation services
The front office is that part of an organization that interacts with customers, for
example, the marketing, sales, and administration divisions. The front office division is
the most noticeable office in a hotel (Wessels, du Plessis and Slabbert, 2017). Front
office division assumes a significant part in working of a hotel. Front office staff handles
the exchanges between the organization and its visitors. The staff gets the visitors,
handles their solicitations, and strikes the first impression about the lodging into their
mind. The various functions of front office pertaining to different accommodation
services are given below.
Hotel:

Hotels provide accommodation to the people at a price or a professional basis
with or without any sort of complementary services. The function of front office in hotel
are: it provides information pertaining to the hotels and facilities, selling hotel rooms,
registering guests along with assigning guest rooms. It prepares accounts and budgets
and considers the guests the complaint.
Motel:
This establishment provides lodging and parking and rooms are accessible from
outside as against the hotel (Melián-González and Bulchand-Gidumal, 2017). The
function of front office in the motel are- developing database and accounts of guests
and along with this coordinating with the guest service and generating reports.
Resorts:
This place is considered for relaxation and grabbing customers for vacations.
The function of front office are- gathering the guests information while doing registration,
bell boy service, generating the accounts of the guest and making sure they are
satisfied.
Key roles within the front office department of Sunborn hotel
In respect to the Sunborn hotel, the front office plays a crucial role which are
stated below.
 The main role is to sale the rooms of the hotel by the way of systematic
reservation approach which is then followed by registration.
 To reserve, receive amount and allocating rooms to the guests and providing
information to the guests throughout their stay (Shin, Perdue and Kang, 2019).
 It is also responsible for maintaining the proper records of the guests and
maintaining its database up to date.
 The front office is also required to deal with the queries of the guests and should
put them in contact with a relevant person.
 It also requires to coordinate with the other departments on behalf of the guests
in order to fulfil their queries or request.
 It includes housekeeping as well which is having a huge role in making sure that
the hotel rooms are clean and fresh.

Reviewing the roles of housekeeping department within Sunborn Hotel
The Housekeeping department, like other operational departments, provides
many benefits to chosen company as it helps to provide satisfactory services to guests
(Panggabean and Hasibuan, 2020). It plays vital role in success and growth of Sunborn
hotel chain, which has operated within Hospitality industry.
Room cleaning-
The most important role that housekeeping department with their team members
played is the current one. Its role is to clean room before the check in and check out.
They need to clean rooms appropriately, which makes guest's satisfied.
Polishing and dusting furniture’s-
Another role housekeeping section within Sunborn hotel is to polish unique
furniture and make them clean, because cleaning make a good impression on guest’s.
(Mohammed and et.al, 2020).
Maintain clean and sanitary kitchen area-
Their role is to maintain cleanliness within each area, especially the kitchen
area where a meal is prepared by an experienced chief. They play an important role by
sanitizing all the places within the company. In list of cleaning areas, guest-rooms,
public area, back of hotel area etc. are included.
Satisfactory services-
Department role is to assure high standards of cleanliness and provide each
guest clean, comfortable, attractive and welcoming environment that offers value for
money to them. Nothing satisfy consumers more than cleanliness in hotel as it helps
management to gain attention of new visitors and retain existing one for longer period of
time.
Assessing the importance of forecasting linen stock and other consumer’s supplies to
ensure supply
Forecasting is the procedure of calculating inventory requirements to achieve set
objectives of business and fulfil further consumer’s needs, based on how much goods
and services hotel administration predict to sell over a particular time period.
Forecasting linen stock is an important act within Sunborn Hotel because it helps
management to manage current strategy and plan in context of inventory. It permits

inventory manager to make an appropriate decision regarding products such as
accommodation, foodservice, and other pricing, distribution and promotion, which is
based on anticipated performance and demand.
Furthermore, forecasting guest suppliers is also very essential process for hotel
as it helps to assure sufficient supply of service or products, which enable management
to meet demand of target consumers.
By using the forecasting method in context of lines stock and other supplies that
firm want to offer its guest, management may assure that there is enough supply of
quality things is on their hand which make customer satisfied.
Forecasting is an important process because it helps to set correct strategy and
allow manager to develop effective plan which enable them to drive incremental
revenue and profits. It is one of the most useful and beneficial acts. It is valuable and
helpful procedure to chosen hotel because forecasting gives capability to make
appropriate decision and develop data driven tactics.
Illustrating the significance of interrelations between housekeeping & other departments
within Sunborn Hotel
Interrelationship between housekeeping and other functional as well as
operational units such as front office, laundry and customer service is really very
important in context of business growth. Housekeeping department in order to provide
satisfactory services to guests, conduct collaborative practices with other departments
within Sunborn Hotel, which is actually essential in term of making all the hotel areas
clean and sanitize.
Value of relationship between Housekeeping and Front office-
For example, they perform closely with front office department to get information
about check in and check out act of each guest, which make them able to clean room.
Collaboration and coordination between these two sections is valuable and vital as it
helps to assure that clean lines are issued to visitor room.
Importance of connection between Housekeeping and Laundry department-
The interconnection between housekeeping and laundry departments is also
important because it helps management to cater on time laundry services to visitors and

keep their room bed sheet and apparel clean. It makes both of them capable to provide
quality services and provision to visitors.
Importance of relation between customer service and housekeeping department-
Just like the above relationship, the housekeeping department connection with
the customer service department is also valuable and vital too, because it alerts the
cleaning team or workers about customer allergies due to specific cleaning chemical. In
the world, most people may not be able to breathe normally after smelling cleaning
chemical smell.
Evaluating relationship between housekeeping and other business units with regards to
offering quality services
The interrelationship between housekeeping, front office, laundry and consumer
service department is quite beneficial and essential as well in regard to Sunborn hotel. It
helps to boost performance level of company and increase customer service standards
even better than last few years or months. Along with benefits, interrelations between all
above departments may affect in negative manner upon growth and service quality of
organization, due to lack of effective communication. As it may lead to decrease
operational efficiency and staff performance level.
Examining the importance of scheduling maintenance or repair work
Scheduling maintenance refers to duration of planned task, specific act or
project, when work should be completed and who may perform it. Maintenance
scheduling is important within Sunborn hotel, as it help to provide appropriate
information in detailed manner about when and who will complete cleaning in hotel, and
other things in effective and systematic manner (Ward and et.al 2020). By maintaining
planned schedule relate to staffs work, management may obtain benefit in term of
minimizing disruption to its hotel visitors. It is one of the most effective and useful
techniques or processes because it allows manager to keep cost down and make
people able to get work done in efficient and productive manner. It is important for
chosen firm, because schedule routine maintenance reduce unexpected breakdowns
and replacements and help to keep costs down as repairs are not made on urgent
basis.

Maintenance scheduling is also important for organization because it stops
issues before they occur at workplace that may put a negative impact on service
standard of business. It contributes in success of hotel by extending lives of common
components and eliminating amount required for reserved funds.
Discussing the significance of security within Sunborn Hotel, London
Data security, human resource security and key document security within
selected hotel is really very important. As it allows management to sustain its business
within hospitality sector successfully without facing any issues and getting potential
harm relate to staff etc. High tech security within company is actually quite essential as
it prevents manager to any kind of property damage (Garbin Praničević and Mandić,
2020). Security at workplace is important because it keeps visitor’s personal data safe
from ethical act and make guest able to feel secure. For Sunborn hotel, info relate to
each visitor is one of the most important assets, which they keep protected from cyber
attach or being stolen by others. There is different form of technologies, techniques and
approaches available in the world of business that many companies used for security
purpose. Chosen company may also use the effective one such as mobile key cards
and smart room keys. Both are advanced technologies that many hotels within
hospitality sector in recent time has used. It protects manager from cybercrime
initiatives and linkage of personal and property related information, which in return
enable travellers to always feel more secure in hotel area.
Assessing role-played by the process of maintenance within accommodation services
Hotel maintenance department play vital role in context of accommodation
service by assuring that all equipment’s such as lifts and facilities like laundry are
maintained in influencing conditions and are working smoothly. Maintenance of
scheduling and other things make hotel and its entire administration able to provide
satisfactory services to travellers. On the other side, maintenance may affect guest
satisfaction when it takes time to assure everything functioning well or not.

Critical evaluation based on significance of communication between facilities and
housekeeping department
Effective communication at workplace between housekeeping, security and other
facilities department is quite important, because it permits hotel to provide the best
accommodation services that exactly match needs and demand of guests. It helps to
increase productivity and performance level of workers even better than last months.
While it impacts in negative manner, when the communication tools select by
administration are not appropriate which leads to increase miscommunication.
CONCLUSION
By summing up above analysis and evaluation, it has been concluded that by
providing the best accommodation services to all the guest, Sunborn Hotel has
developed its strong brand image within hospitality industry. Five star, AA and other
types of rating systems has made company able to identify who many people like their
services and products. From above discussion, it has been identified that front officer
and housekeeping department enhanced the productivity and profits margin of chosen
hotel successfully. By understanding needs and requirements of visitors, they have
conducted collaborative practices which is quite beneficial for company in term of
achieving business objectives. Furthermore, it has been summarized that by handling
guest accounts and assuring their satisfaction, front office department play vital role in
regard to business growth. By using effective security tools and techniques, security
department has keeping venture as well as other people away from harmful acts.

REFERENCES
Books and journals
Garbin Praničević, D. and Mandić, A., 2020. ICTs in the hospitality industry: An
importance-performance analysis among small family-owned hotel. Tourism:
An International Interdisciplinary Journal. 68(2). pp.221-234.
Melián-González, S. and Bulchand-Gidumal, J., 2017. Information technology and front
office employees’ performance. International Journal of Contemporary
Hospitality Management.
Mohammed, M.A and et.al, 2020. Psychosocial perception of the effects of harmattan
dust on the environment and health of building occupants in Maiduguri,
Nigeria. Facilities.
Panggabean, R. and Hasibuan, N.A., 2020. Penerapan Preference Selection Index
(PSI) Dalam Sistem Pendukung Keputusan Pengangkatan Supervisor
Housekeeping. Resolusi: Rekayasa Teknik Informatika dan Informasi. 1(2).
pp.85-93.
Shin, H., Perdue, R. R. and Kang, J., 2019. Front desk technology innovation in hotels:
A managerial perspective. Tourism Management. 74. pp.310-318.
Wessels, W., du Plessis, E. and Slabbert, E., 2017. Key competencies and
characteristics of accommodation managers. SA Journal of Human Resource
Management. 15. p.11.