Supercentre Fitness Management System: An Initial Investigation

Desklib provides past papers and solved assignments. This report details the "Supercentre" fitness management system.

An
Initial Investigation Report
For
“SUPERCENTRE”
(A Fitness Management System)

Business Information-
“You Can Fit In” is a company which provides fitness services in various cities of NSW and
Victoria. They have 13 fitness centres in different cities. Adam Apple, CEO of “You Can Fit In”
wants expansion of his business so he is opening a new fitness centre named “Supercentre” in
Gold Coast city, Queensland. If all goes well then company will think to open other new centres
on different locations. The headquarters of “You Can Fit In” is situated in Melbourne. There are
three different departments in this company and every department has a manager who has to
report to CEO directly in headquarters because he heads the management team. Donald Dollars
heads the Department of Finance, Sally Molly heads the department of Sales and Marketing and
Chia Chen heads the department of Operations. Chia Chen also manages the 13 existing centres.
It means all the managers of fitness centres have to report to Chia Chen. Mark Lewis is assigned
as manager of Supercentre because he has 3 years’ experience as fitness trainer. Adam Apple is
planning to include some new features and technology in the new fitness centre Supercentre. So
he hired Nina Stay to create report and to help in business operations of Supercentre.
Organisation Chart-
Figure 1: Organisation Chart

Organisation Description-
As we can see in Organisation Chart Adam Apple is the CEO of “You Can Fit In” Company. He
heads all the departments of fitness centre from the Melbourne’s Headquarters. “You Can Fit In”
basically divided into three departments, Finance department, Sales and Marketing department
and Department of Operations.
All departments have their respective managers who manage the whole department and
employees who are working for their department. And all the three managers have to report to
CEO directly in headquarters.
Donald Dollars, Manager of Finance, manages the finance department and reports to CEO. He
takes care of all the financial issues of the company.
Sally Molly handles the department of sales and marketing. All the sales employees work under
him. This department also includes promotions of the company so he handles promotions and
promotional team also. He has to report to directly CEO in the Headquarters Melbourne in case
of any update.
Chia Chen, Manager of Operations, manages the department of operations. This department
directly deals with customers and takes their feedbacks. He also manages all the 13 existing
centres. It means all the centre managers have to report to Chia Chen for any sort of work.
Mark Lewis, he is newly appointed as manager by Adam Apple for the new fitness centre
Supercentre. He has 3 years of experience as a fitness trainer so Adam hired him personally. He
is now working on problems and solutions of Supercentre. He is also helping in business
operations with newly hired Consultant.
Nina Stay, Experienced Consultant is making report on the new system.
Area of Organisation-
“You Can Fit In” have fitness centres in different cities and their headquarters is in Melbourne. It
provides fitness services through their centres. “You Can Fit In” is expanding their business by
opening a new fitness centre in Gold Coast. Now these fitness centres using “OnAllAccounts”
software for all accounting work. And all the members database and list maintained by Microsoft
Word Excel Sheet. But for new centre Adam wants all new technologies so he is working on this
by hiring people for business operations. Adam is thinking for many new ideas and technologies
to help the customers and attract their interest. He wants to remove all paper work and excel
sheets work. He wants to make a Hi-Tech fitness centre in Gold Coast.

System Vision Document-
A vision document always defines the future scope and vision of a system. The clear problem
statement, its solution and features of the system will be included in this document. This outline
provides a potential guideline for the document.
Future Scope and Purpose of the System-
“You Can Fit In” is working for fitness of their customers. The CEO wants to expand this
business by opening a new fitness centre which will be operated by modern technology. This
fitness management system has fitness centres in many cities. This system works better because
this system have only 3-4 level hierarchy so it is possible to be transparent in this system so it
will be better for the company. In their fitness centres there are many other activities other than
workout which helps in removing the weekly tiredness of the members. This system works for
the customer’s fitness.
Problem Description-
 The old fitness management system is not so much involved in technology. Member’s
attendance and other databases are maintained in excel sheets manually. This is not a
proper approach for a business.
 The fitness centre uses OnAllAccounts software to maintain all the accounts receivables
and payments and ledger. This software is not so updated to match the new requirements.
 There is no online access of training programs and progress reports for the system.
Members can’t see their progress reports anytime.
 There is swimming pool in all the centres but no swimming lessons for the members. If
you miss a lesson at centre you can’t see that again.
Anticipated Business Benefits-
This system focuses on the fitness of their members. All the business should know their
objective, implementation of their promises and understanding of cost and benefit analysis of
their projects. Though it seems very simple and same but it’s a very different scenario to
implement and analysis the system. There can be many types of business benefits like, soft
benefits, hard benefits and productivity.

System Capabilities-
 The system will enable only authorized user access for authorized data. When a admin
can track all applicants details but applicants can only see their application.
 There is very necessary to interact with other centre that will help them to do updates in
system.
 The system requires a transparency between the members and instructors so they can feel
comfortable over there.
 The system always requires high level of security. It means members can easily provide
their data to the fitness centre without any fear of fraud.
Work Breakdown Structure-
Figure 2: Work breakdown Chart
In work break down structure the concerned person defines the objectives of project and then
identify the tasks to complete the milestones of the project. This chart includes the critical
elements of the project and defines the relationship between them to complete the project. The
project will be divided into milestones which are going to achieve from completing the elements
of the project.

“Supercentre” is a project which is going to start. We have an old project of “you Can Fit In” but
we have to make changes in the system. All the changes should be gathered in proper form so
that designing will be better and for last milestone we can get a proper report of the new system
“Supercentre”.
The milestones are the steps which should be followed by analyst to complete the project. We
are taking 4 milestones to complete this fitness management system. In first milestone planning
should be done by meeting with all the managers, CEO and Instructors. In second milestone
requirement gathering will be done so that every element will be clear for the project. In third
milestone the system analysis will be done in which project manager is going to see all the
requirements that they are feasible for our system or not. In fourth milestone which is the final
milestone for the project, the final milestone will be the documentation and implementation of
the project.
Work breakdown chart plays an important role in the project management. It is an hierarchical
oriental chart of all the elements of the project divided in different milestones and different tasks
so that final documentation will be done.
Gantt Chart-
ID Task Name Duration Start Finish PredecessorsResource Names
0 Supercentre 26 days Tue 12-02-19Mon 18-03-19
1 1 Planning 6 days Tue 12-02-19Tue 19-02-19
2 1.1 Meeting/discussion2 days Tue 12-02-19Wed 13-02-19
3 1.2 Schedule 2 days Thu 14-02-19Fri 15-02-19 2
4 1.3 Budget 2 days Mon 18-02-19Tue 19-02-193
5 1.4 <Planning
Done>
0 days Tue
19-02-19
Tue
19-02-19
4
6 2 Requirement
Gathering
10 days Wed
20-02-19
Mon
04-03-19
5,1
7 2.1 Interviews 5 days Wed 20-02-19Mon 25-02-19
8 2.2 Questionnaire4 days Tue 26-02-19Fri 01-03-19 7
9 2.3 Technical
Requirements
1 day Mon
04-03-19
Mon
04-03-19
8
10 2.4
<Requirements
Done>
0 days Mon
04-03-19
Mon
04-03-19
9
11 3 Analysis 4 days Tue 05-03-19Fri 08-03-19 6
12 3.1 Feasibility Study1 day Tue 05-03-19Tue 05-03-19
13 3.2 Enhancement1 day Wed 06-03-19Wed 06-03-1912
14 3.3 Future State2 days Thu 07-03-19Fri 08-03-19 13
15 3.4 <Analysis
Done>
0 days Fri 08-03-19 Fri 08-03-19 14
16 4 Implementation/Documentation6 days Mon 11-03-19Mon 18-03-1911
17 4.1 Designing 2 days Mon 11-03-19Tue 12-03-19
18 4.2 Legal
Documentation
2 days Wed
13-03-19
Thu
14-03-19
17
19 4.3 Summary
of Business
2 days Fri 15-03-19 Mon
18-03-19
18
20 4.4
<Implementation
Done>
0 days Mon
18-03-19
Mon
18-03-19
19
19-02
04-03
08-03
18-03
11 14 17 20 23 26 01 04 07 10 13 16 19 22 25 28 31 03 06 09 12 15 18
February 2019 March 2019 April 2019
Figure 3: Gantt chart

Pert/Cpm Chart-
Figure 4: PERT/CPM chart
Risk Analysis-
S.no. Types of Risks Impact On which Stage Consequences Summary
1. Competitive Risk Business
can’t
achieve
goals.
It can be occur in
Requirement
gathering so
company get to
know that how
competitors are
present in market.
Less customers
and company will
be in loss.
Competitors can
give you an idea
to rise in market
and it can be
risk also.
2. Legal Risk Business
will have
loss of
money
and loss of
time.
It can be faced in
Documentation part
where project
managers have to
take legal approval
for the system.
It is highly time
consuming.
Legal risk will
occur in
documentation
part and it is
time
consuming.

3. Strategy Risk System
will lack
some
features.
It can be occur in
planning part where
project managers
design a blue print
of the system of
what they want in
their new system
and how they are
going to achieve it.
It can produce
problems in
upcoming parts of
project and will
be a problem for
future
Strategy risk is
part of
planning. Every
part of project
should be in
documentation
form to avoid
this risk.
4. Quality Risk Customers
will be
unsatisfied
from the
business
services.
It will be faced
after
implementation part
where all parts of
project will be open
for customers.
It can affect
Customer
Relationship
Management.
Quality should
be checked by
the project
managers or
testers to avoid
this risk.
5. Innovation Risk That
modules
will be
unused or
not being
helpful for
customers
or
instructors
.
It will be faced in
the implementation
due to new
technology or it’s
not user friendly.
Due to this
customer will be
less interactive
with your new
system.
Innovation
should be done
but with all the
perspectives.
6. Reputational Risk This will
affect the
reputation
in the
market.
It will be faced due
to some
carelessness in the
system or it can be
occur because of
any manual action.
This will make a
bad reputation in
the market. This
is not good for
any business.
Reputation
factor is very
important factor
for a business.
So with all the
functionality it
should be
maintained
properly.

7. Decision Making Risk This will
affect the
whole
project
and
system.
It can occur in any
part of the project.
A bad decision can
ruin the system.
This is basically
an important part
of CRM so it
should be clear
and presentable.
Decision should
be taken with
all the
permissions.
And it should
be a good
decision for the
system.
8. Schedule Risk This will
generate
problem
in the
submissio
n of
project so
it is
directly
connected
to the
business
manageme
nt.
It can be occur in
any part of the
project. If any work
is delayed due to
any circumstances
it will directly
affect the project
submission.
The senior
managers can
remark or deduct
project manager’s
salary.
Schedule is
very important
for every
project so it
should be
managed by all
of the project
concerned
persons.
9. Resource Risk This will
affect the
step of
requireme
nt
gathering.
This risk can create
problem in
requirement
gathering step.
Sometimes because
of less resources
requirement
gathering is not
fulfilled so it will
be a problem in
designing the
system.
This risk will
create problem in
implementation
part because there
is not sufficient
data.
Resources
criteria should
be fulfilled for a
better
implementation
of the system so
it can be more
interactive.

10. Management Risk This risk
can occur
in any step
of the
project. If
there is no
particular
person for
any task
or he left
suddenly.
This type
of
conditions
will be
manageabl
e.
Management risk
depends on the
management of the
project. It will be
handled by the
project manager but
every person
related to that
project plays an
important role in
management.
This risk will
create late
submission
problem or any
module can be
missed out from
the system due to
some reason.
Both are not
preferable.
Management
risk is depend
on every
module or
perspective of
the project it
can be
operational or
manual.
Cost Benefit Analysis-
Cost benefit analysis is a mandatory part for any project. It is the process to analyze the decisions
of the project. This is a practical approach to identify the strengths and weaknesses of the system
elements like functional business requirements, activities etc. It provides solutions for achieving
benefits in the business while preserving profits. Cost benefit analysis is used to compare
completed course of actions and the cost value against any decision or project policy. It is mostly
used in potential transactions and business investments to map the benefits of this action to gain
more savings. Benefits in cost benefit analysis are introduced in monetary terms and they are
adjusted in time value for money. All scenarios of cost and benefits are introduced in terms of
Net Present Value.
Conclusion-
This Fitness management System called “Supercentre” provides fitness services to their
customers. It is a subpart of “You Can Fit In” fitness centre which is having already a system but
for Supercentre the CEO want high technology system and want to introduce more new features
for the members. He is looking and hiring people self for this system because he wants to make
this system best and fully featured so he can grow his business in other cities also.