CHCCSM006 - Supervise Case Management: Standards and Practice

This assignment focuses on case management supervision, addressing key aspects such as developing standards of practice, understanding accountability and autonomy, and implementing continuous improvement strategies within a healthcare or community services context. It emphasizes the importance of establishing clear standards to enhance performance and treatment effectiveness, differentiating between autonomy (freedom in work) and accountability (performance analysis). The assignment also explores the role of continuous improvement in fostering engagement and effectiveness through new strategic planning. This student-contributed assignment is available on Desklib, a platform offering a range of study tools and resources, including solved assignments and past papers to support student learning.

Student Assessment Workbook
PROJECT COVER SHEET
Qualification Code/Title Diploma of Community Services
Competency Code/Title Provide case management supervision
Student Name
Student Email
PROJECT START DATE
PROJECT DUE DATE
Trainer Name
COMPETENCY JUDGEMENT – TRAINER/ASSESSOR USE ONLY
Instructions:
 This document is used by the Assessor to record their feedback about your assessment.
 You will be notified via email of the outcome of your assessment. If you do not agree with the judgement,
students can access Alana Kaye’s complaints and appeals process.
STUDENTS MUST NOT COMPLETE THE FOLLOWING FEEDBACK – ASSESSOR ONLY
Assessor Name
ASSESSOR’S FEEDBACK TO STUDENT
(include resubmission requirements and due date, if applicable)
Assessment Task Result (S = satisfactory; NS = not yet satisfactory) S NS
Formative Assessment Task 1A – 4 C ☐ ☐
Assessment Summative - Knowledge Activity - 1-7 ☐ ☐
Assessment Summative Performance Activity - 1 ☐ ☐
Re-Submission Feedback (if required)
Overall Assessor Comments:
Final assessment result: Resubmission result:
☐COMPETENT ☐ COMPETENT
☐ NOT YET COMPETENT ☐ NOT YET COMPETENT

Student Assessment Workbook
Assessor
Signature Date
Administration
Resulted VETtrak & tracking spreadsheet updated ACS & CJ scanned & saved Copy sent to student
Initial:
Date:
STUDENT
Instructions:
 Before you start your assessment task, please read the student declaration below
 All projects must be submitted with this attached cover sheet
 Projects submitted without this cover sheet or declaration completed, will be returned to the
student for resubmission
 Please keep a copy of your project. Your project will not be returned to you
Please submit your project by hard copy or email the project cover sheet with your project to Student
Declaration
I confirm: Yes No
I understand the assessment requirements to achieve competence. ☐ ☐
I am ready for assessment. ☐ ☐
I understand the appeals, complaints and grievance procedure (refer to Student
Handbook).
☐ ☐
(only complete if you have special needs). I have advised of my special needs and
any changes to the assessment process have been taken into consideration.
☐ ☐
The work in this project is my own work. I declare that this assessment item is my
own work unless otherwise acknowledged and referenced.
☐ ☐
I agree:
This assessment may be accessed by the government (Australian Skills Quality
Authority, Government Funding Agencies) or representatives chosen by Alana
Kaye Training (e.g. Trainers, Consultant, Industry Representatives) to review the
quality and marking of this assessment.
☐ ☐
I have read, understood and accept the above conditions of this assessment.
Signature: Date Submitted:
Cheating and plagiarism: All work submitted must be your own. If a Trainer suspects that you have
been involved in plagiarism, the matter will be referred to the Branch Manager or CEO. If two students
submit the same or very similar assessment both students will need to resubmit their assessment.

Student Assessment Workbook
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Student Assessment Workbook
Created by: Alana Anderson Date:
Validated by: Date:
Modification history:
CHCCSM006 Provide case management supervision
This document comprises of 3 sections:
 Section One – Unit and Assessment Overview
 Section Two – Topics Covered
 Section Three – Assessment Tasks
Section One – Unit and Assessment Overview provides you with an overview of the knowledge
and skills that you need to demonstrate in the assessment tasks. The Unit and Assessment Overview
also provides you with information about the assessment conditions, the Assessor’s role, changes to
the assessment procedure that can be made to accommodate your needs and instructions to
students including how to submit your assessment tasks.
Section Two – Topics Coveredprovides you with an overview of the key topics covered during your
workshop. These topics are still covered in the workbook by distance-based learning students.
Section Three – Assessment Tasks consists of questions, case studies and work-based activities.
These tasks are used to demonstrate that you meet the requirements as detailed in Section One –
Unit and Assessment Overview

Student Assessment Workbook
SECTION ONE: UNIT AND ASSESSMENT OVERVIEW
Performance Evidence
This activity will enable you to demonstrate the following performance evidence:
 led and advised at least 2 case workers on a complex case, including
 providing direction, support, recommendations and advice
 promoting best practice
 monitoring case progress
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete
tasks outlined in elements and performance criteria of this unit, manage tasks and manage
contingencies in the context of the work role. This includes knowledge of:
 legal and ethical considerations relevant to case management supervision and how these are
applied in organisations and individual practice:
 duty of care
 mandatory reporting
 privacy, confidentiality and disclosure
 complaints
 codes of practice and ethics
 theory and practice of case management and supervision
 practice model of supervision
 own value base and belief system
 cultural competence
 culturally specific workers and how to access
 responsibilities and responses to client risks
Assessment Conditions
Skills must have been demonstrated in the workplace or in a simulated environment that reflects
workplace conditions. The following conditions must be met for this unit:
 use of suitable facilities, equipment and resources, including individualised case plans
 modelling of industry operating conditions, including:
 scenarios that reflect standard operating conditions and contingencies
 links to other local service agencies or organisations
 interactions with case workers
Additional reference material and research website
Your Assessor may be able to make adjustments to your assessment based on special needs you
may have or if you are a distance learning student.Please ask your Trainer if you feel that
modifications to this assessment are required.
Reasonable Adjustments
Your Assessor may be able to make adjustments to your assessment based on special needs you
may have or if you are a distance learning student. Please ask your Trainer if you feel that
modifications to this assessment are required.
Student Handbook
Please refer to Alana Kaye’s Student Handbook for information regarding:

Student Assessment Workbook
 Educational and Student Support Services
 Trainer Support
 Assessment Strategy
 Appeals, Complaints and Grievances Procedures
Role of the Trainer/Assessor
Your Trainer/Assessor will:
 answer any questions you might have about the assessment
 negotiate assessment activities if reasonable adjustment is required
 inform you of any variations to the assessment which may be required if you have any special
needs or if you are a distance-based learner
 assess your competency by making judgements about the evidenced presented in line with the
rules of evidence: validity, authenticity, currency and sufficiency
 give you feedback on the outcomes of the assessment process
 counsel you on the outcomes of the assessment including advising you of your right of appeal if
you disagree with the assessment decision
 help you address the work health and safety requirements of the assessment setting, if
appropriate.
Instructions for students
In order to successfully meet the requirements of this unit you are required to undertake all
assessment tasks. Each of these assessment tasks may have a series of activities or questions that
you are required to complete.
Please note that at Diploma level it is expected that the questions will be answered in a manner that
reflects significant understanding of the theory associated with the unit of competency. You are
required to elaborate upon the answer sufficiently articulating your understating of the underpinning
knowledge required for this unit of competency.
As a guide – each question will generally require 1 - 2 paragraphs to effectively address
requirements. In some cases, this may be more. If you, in the course of answering a question, rely
upon a text, document, webpage or other source of information, you must make reference to where
this information came from.
Feedback on your Assessment
Your Trainer will mark your assessment within 2 weeks of submission. Your Trainer will provide you
with feedback about your assessment. Your result foreach assessment task will either be:
 Satisfactory – you have successfully met the assessment task requirements, OR
 Not Satisfactory – you are not yet satisfactory.
If your result is ‘Not Satisfactory’ you will be given an opportunity to improve your assessment. Your
Trainer will inform you of the skill or knowledge gaps in your assessment. You will need to resubmit
your assessment with the corrections or redo the practical exercise until you achieve the ‘Satisfactory’
result. Any student who plagiarises or cheats will be given a ‘Not Satisfactory’ result and will be
required to resubmit their assessment again and may also be required to answer verbal questions.
Once you have completed both the Student Assessment Workbook and any other assessment
requirements for this unit, your results will be either:
 Competency Achieved – you passed OR
 Not Yet Competent.

Student Assessment Workbook
SECTION TWO: TOPICS COVERED
This unit describes the skills and knowledge to take a leadership role in the delivery of quality case
management. This includes disseminating information and providing advice on practice issues
relating to case management within the organisation.
Workers at this level work autonomously and are responsible for own outputs within broad but defined
organisation guidelines.
This unit applies to work in a range of health and community services contexts.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory
legislation, Australian/New Zealand standards and industry codes of practice.
SECTION THREE: ASSESSMENT TASKS
Before you commence this assessment, please read the student declaration on the front page. It is
important that you are ready for assessment and understand the assessment process. Please speak
with your Trainer if you have any questions.
Formative Assessment Task
Complete the following activities individually or in a group (as applicable to the specific
activity and the assessment environment).
Assessment Activity 1A
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Identify reasons for developing standards of practice.
The major reason for application of standard practices development is for that individual not
Performing well and nurses not do their task with proper manner. It directly influences overall
performance of health and community services department. On the basis of health and community
services they mainly consider this approach because when they develop new methods and practices
effective treatment they have to apply fix and specific standard.
Application of technical standard is most essential approach which improves healthcare
services, nurse’s performance, improvement in medical tools and many more.
2. What are accountability and autonomy?
Autonomy:
This term is basically refers to that every individual has freedom for their work. But this
method and approach is not suitable for every organization or services because it influence the
performance of overall services provider effectiveness.

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Accountability:
This is perfect and specific methods which identify exact result and identification of which
individual practices not develop effectiveness. So it’s clear that firstly generates autonomy where
individual has freedom and second one is accountability which analyse process and practices for
performance analysis of individual.
3. Describe potential standards of practice for your organisation.
Standard is helps to identification of suitable approaches which things are beneficial for
organization wealth, in health and community services professional prepares planning for their success
and identification of plan it improves services or not. On the basis of health care management
department set plan and provides information to nurse and recognize that application of new methods
is suitable and durable concept or not.
It very clear that fix standard can easily build by analysis of requires factors for organization
effective survives.
Assessment Activity 1B
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. What is continuous improvement?
Continues improvement is suitable concept which refers to application and engagement of new
opportunities with effectiveness and application of new strategic planning. Health care services
department has considered to develop continues improvement in organization services activity because
it develops attraction towards with their services and individual develop their interest towards with
new things so they perform more effectively. But the only thing is tanning and motivating employees
for application of new method.
2. What does continuous improvement aim to achieve?
Continuous improvement aims to achieve are as follows,
Increase efficiency:
On the basis of health and community services it’s essential that their health care profession
develop some require and essential improvement in their work process. If they develop new methods

Student Assessment Workbook
and techniques in their medical services people develop their interest also it increases efficiency in
work process.
Increase quality:
Completion of perfect planning and health care department member applies new strategic
approaches it will definitely increase organization services quality, and it highly develops interest and
effectiveness in individual employee. Also when professional implement new strategy they reduces
extra expenses as well.
3. Select a continuous improvement strategy you could integrate into your work systems and
describe why you have chosen that particular strategy.
Application of plan-do-check-act strategy is effective and suitable approaches for proper
improvement expansion are as follows,
Plan: Fist and major step is develops suitable plan according to health care services their professional
identify which things are require and not require and prepares framework.
Do: Completion of planning next is implementing that when health and community service
professional provide guidance to their staff member they access their planning.
Check: Next activity is check which means staff member perform well or not, they provides effective
health services to patients or not and multiple require things.
Act: Lat one is analysis of overall activity, which means individual perform their task effectively and
new improvement provides good result or not.
Assessment Activity 1C
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. What are the principles behind building a culture of continuous improvement?
It’s essential that when any organization or services provider implement develop improvement they
have to analyse customer requirements, discussion and develop idea from employee work worker, and
analyse that individual perform their task effectively or not. Health and community services provider
has responsible when they wants to develop improvement they have to consider multiple things like

Student Assessment Workbook
analysis of patients requirement, communicate with their nurses, staff member about changes, because
it influences overall organization culture.
2. Identify potential behaviours you can use to maintain best practice.
Situate perfect and right direction goal with strategic decision-making process is one of the best
practice for development of effective strategy. Health and community services provide mainly consider
perfect decision because it directly influences patient’s health. Nurses and other staff members have to
consider and implement this practice because of effectiveness development in business performance.
Professionals, senior staff member has responsible to set perfect direction for employee and
provides them information about how effectively individual perform their tasks.
3. Describe a framework for how you would implement appropriate training and development
strategies.
Application of training and development is one of the essential aspect when any organization
manager, owner wants to develop some improvement in their business performance. On the basis of
health and community services their professional and manger always believes in analyse that nurses
and other staff members perform their given task well or not.
Assessment Activity 1D
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. What is reflective practice?
Reflective practice is effective approach which is prepares by any individual for analyse of their
individual work practices analysis that they perform their given task perfectly or not. Completion of this
activity individual find best solution and develop technical and methodological approaches for
improvement in their practices. Health services provider organization individual staff members
analyse their performance that they have potential and they effectively recover patient or not. If they
not performing well they individually develop some technical approaches.
2. What is involved in the process of reflective practice?
Major four aspects involves in process of reflection practice are as follows,

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Read:
This activity is includes to learn and analyse, new things and new approaches on the basis of
requirement. Like individual nurse wants to build their work efficiency, they have to learn new things
and recognize which changes essential for effective services provides.
Ask:
Completion of read individual has to ask and communicate with other that how they perform
same task. On the basis of example that nurse can easily ask to other that how patients recover fast.
Watch:
This means analyse multiple variable and select and watch correct things or methods for
improvement in their effectiveness.
Feel:
Last is feel which means individual reflect and feel when they develop changes they feel that
their given task they easily perform and effectively perform or not.
3. Identify strategies for your work in which you can use reflective practice.
Quality thinking and discuss experience, both the aspect is beneficial to identify individual performance
effectiveness improvement with their own thought process. Application of this overall process
individual can perfectly identify which things and methods are essential for performance improvement.
Assessment Activity 2A
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Describe the tasks that you would need to provide support, advice and direction in a supervisory
manner.
Analysis of multiple aspects of health and community services improvement it’s clear that
individual has responsibility to perform their task with application of methodology and technical
practices. Advice is to build performance within application of given direction. So last is direction
which means it’s clear that when nurses and staff member not perform according to given direction it
directly impacts on performance of overall organization.
2. Identify skills needed to provide support, advice and direction consistent with service and practice
standards.

Student Assessment Workbook
Leadership, communication, problem solving, risk management they are mainly includes for
effectiveness expansion in new services development with analysis of multiple aspects. They are
essential approaches for identification of problem and their solution of health and community services
improvement.
Assessment Activity 2B
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. What are the requirements of a case management plan?
Case management plan is all above planning, implementing, coordinating, evaluating and services
for client satisfaction and human needs analysis. This plan is beneficial approach for improvement in
health services and analysis of factors which requires for patients health improvement because they
mainly consider patients health is first priority.
2. What are the indicators of a good case management plan?
Indicators of good case management plans includes patients safety, efficiently use of health care
resources, health outcomes and many more. Application of this management plan health and
community services providers generates effectiveness in their services because of identification of
individual indicator.
So knowledge about every aspect nurses and health professional can easily analyse that which type
of problems human faces and how to resolve problems.
3. Describe how a client’s needs may change according to evidence based action?
A Client’s need change is very normal concept and it highly impacts by the other organization
effective and new services. So on the basis of changes in requirement health and community services
provider has to analyse first that which type of service’s can satisfy them. Analysis and research about
patient requirement and provide them timely services is essential aspect.
Assessment Activity 2C
Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).