Internship Report: Supervisor Experience at My Cookie Dough, London

This report documents a student's internship experience as a supervisor at My Cookie Dough Retail Trading Ltd in London. The report includes a job description outlining the supervisor's responsibilities, which encompass managing the team, overseeing operations, and ensuring smooth service. The student reflects on developing leadership and problem-solving skills through journal entries, detailing experiences in staff training, conflict resolution, and customer service. The report analyzes the key elements of effective leadership, such as delegation, communication, and honesty, and provides insights into applying these skills in a practical setting. The student also discusses frameworks for assessing their performance and identifies areas for improvement, supported by relevant academic references. The report offers a comprehensive overview of the internship, highlighting the practical application of theoretical concepts and the development of essential management skills within a retail environment.

Report

Table of Contents
PORTFOLIO 1.................................................................................................................................3
Job Description.......................................................................................................................3
Draft Learning Outcomes.......................................................................................................4
Final Learning Outcomes.....................................................................................................17

PORTFOLIO 1
Job Description
JOB DESCRIPTION PRO-FORMA
Company Name: My Cookie Dough Retail Trading Ltd
Job Title: Supervisor
Reporting To: Angie Gewargis , Operations Director
Responsible for: Managing Team and Operation.
Location: My Cookie Dough, Lower Middle Mall, Westfield Stratford, London,
Main purpose of the Job:
I was interned as supervisor in My Cookie Dough Retail Trading Ltd where I have to
perform several roles and responsibilities in order to achieve business goal and objectives in an
effective and efficient manner. The main purpose of supervisor is responsible for actions as well
as productivity of business. Their main role is controlling and orchestrating than performing it.
Being the supervisor in respective organisation have to focus on various work and perform it in
best manner for positive results. The working movements of products, raw materials from one to
another has to be supervised by me in most appropriate way for better outcomes. I have to rotate
around administration department and provide reports to top level management so that they can
make decisions regarding business. They exhibit, provide directions, participations and
assistance to perform so that they can improve themselves. I also use key performance indicators
for measuring each and every performance in an effectual manner. The attendance of working
force has to be taken by me. I am liable for preparing various types of records so that I can
handle all types of tasks and utilised it for survey. This is my first internship where duties has to
be performed by me in best possible way so that set goals are achieved.
I have to run store when my store manager is not present by fulfilling need and demand
of consumers so that they get best products. Each and every customers has to be served through
available products of bakery, confectionery items. I have to perform managerial duties in terms
of ordering, rota, hiring and firing, stock count and so on. Moreover, I have to provide training to
all new and fresher employers so that they can learn culture of organisation and work
accordingly, mainly I have to provide training related with closing, opening and general duties. I
have to handle team and provide them feedback on regular basis so that they can inform

themselves and perform in more better and effective manner. Supervisor works mainly for
handling of store and helping others whenever required in best possible manner. I have to handle
queries of customers and serve them in best possible manner so that they can get solution of their
problems. Whenever staffs working in organisation face issues which has to be solved be me
from time to time so that they survive and sustain at business.
Key Duties:
 Operating store whenever store manager is not present or absent
 Helping as well as serving each and every consumers with baking products of
organisation
 Assisting management by performing managerial duties like stock count, hiring, firing,
ordering, Rota and so on.
 Providing training to old staff for making them perfect and new staff related with closing,
opening and general duties and responsibilities.
 Providing coaching as well as feedback on regular basis to team members
 Helping to other stores whenever they required
 Assisting and supervising customer queue in order to ensure about services that are
provided to them in smooth manner and during busy periods
 Helping store manager during issues
Draft Learning Outcomes
1. Leadership
Box 1
It is a Learning Journal Entry which is for the first month i.e. for December which I have to
submit while I was performing my internship.
Name of the Company: My Cookie Dough Retail Trading Ltd
My Internship Job title: Supervisor
Location of the workplace
Street – My Cookie Dough, Westfield Stratford, Lower Middle Mall
Town- London
Country- UK (United Kingdom)
Supervisors Name and Contact Details- Angie Gewargis,
Your current home address

The present address where I was conducting my whole process of Internship, Flat No.:– 71, 30
Barking Road, Canningtown, London (E161GQ). UK
Box 2
MONTH December January February March April May June July
SKILL Leadership
1. Skill Reflecting
In this learning journal, I am reflecting on leadership skill entry.
2. Experience of Skill
In this I have to perform leadership skill which is very clear to me and concise. I have done my
internship in a retail store which is known as My Cookie Dough as a Supervisor. My role in this
whole internship is to manage all the function within the store as well as formulate all the orders
from top management team to the staff members and interact with employees and customers in
a physical manner. While performing business function in the organization I have to develop
my thinking, enhance my knowledge which help me in order to attain my goals in an effective
manner. While doing this Internship I will be able to enhance my leadership skill which assist
me in my near future in both personal as well as professional life. For example, respective
organization has faced issues in terms of staff training for new employees so I helped them to
conduct training as well as development programs so that they can develop in effective and
efficient manner.
3. Summarise Literature
Leadership skill is very important for me to work as store supervisor in order to achieve goal
and objectives in best possible manner. There are some key elements which helps in defining
effective leadership skills such as ability to delegate tasks, excellent communication,
confidence, honesty and creativity. In order to work as leadership, I have to delegate each and
every work to team members for completing work within given time period. This is my
internship period which I have to learn many things in order to build my career in respective
field. With such skills, I can easily communicate or do interaction with my people so that they

perform in better manner. With such skills, I can develop particular vision and drive myself and
staff for reaching their vision in best manner. I am possessing such skills so I am considered as
backbone of organisation having confident as well as strong. This also assist employees
working in organisation to develop myself that will help in building their level of confidence. I
should follow the path of honesty so that employees can trust me and work in better manner for
best results. Each elements are performed by setting standard and working on those in accurate
way so that goal and objectives are accomplished.
4. Develop Literature
There are five types of elements of leadership style such as delegating tasks, communication,
confidence, honesty and creativity. These skills are judged through achievement of goal and
objectives. In order to accomplish set elements of leadership skills, I have to set framework and
standards so that I can work accordingly and attain positive outcomes. For delegating task,
firstly, I need to analyse skills and knowledge of working force and assign accordingly so that
they can perform in best manner. I have to interact with each and every employees to know
about their issues and problems and provide them with best solutions. For building confidence
and creativity, training should be provided so that they can enhance themselves and
performance work in organisation. For honesty, I have to be very honest first with employees
and working force so that trust and loyalty can be created within themselves in best possible
manner. This framework set clear standard through which performance can be judged for
supervisor. I have to supervise whole store of My Cookie Dough so that work of business can
be carried out in positive manner and accomplish set goal and objectives. It is very important
for me to enhance myself with change in time and situation so that I can provide right direction
to organisation.
5. Use Framework
I have developed framework in above part to reflect and judge own performance. Out of five
key elements of leadership skill, I am good at delegating task, confidence and honest and need
to improve communication as well as creativity. In order to work as store supervisor, I have to
interact with each and every individuals working in an organisation. The communication skill
has to be improved through involving in various activities and participations so that I can
improve myself. For creativity, I have to think out of box as store supervisor need to perform

various roles and responsibilities with creative style. During my internship I have to improve
my lacked areas so that if further same problems arises in front of me then I can perform it
easily and accomplish set goal and objectives. Store supervisor has to perform various roles,
responsibilities and duties which is required most and achieve desired results. Therefore, the
elements in which I am good should be enhance more and lack areas has to be improved by
taking various classes, coaching and so on.
6. References
Books and Journals
Conger, J., 2015. Charismatic leadership. Wiley encyclopedia of management, pp.1-2.
Johansen, R., 2012. Leaders make the future: Ten new leadership skills for an uncertain world.
Berrett-Koehler Publishers.
Smith, W. K. and Lewis, M. W., 2012. Leadership skills for managing paradoxes. Industrial
and Organizational Psychology. 5(2). pp.227-231.
Smith, W. K. and et. al., 2012. A paradoxical leadership model for social entrepreneurs:
Challenges, leadership skills, and pedagogical tools for managing social and
commercial demands. Academy of Management Learning & Education. 11(3).
pp.463-478.
Yeung, J. H. and et. al., 2012. Factors affecting team leadership skills and their relationship
with quality of cardiopulmonary resuscitation. Critical care medicine. 40(9).
pp.2617-2621.
Online
5 Key Elements that Define Effective Leadership. 2016. [Online]. Available through:
<https://www.chainreaction.org.au/article/5-key-elements-that-define-effective-
leadership>.
2. Problem Solving
Box 1
It is a Learning Journal Entry which is for the second month i.e. for January which I have to
submit while I was performing my internship.
Name of the Company: My Cookie Dough Retail Trading Ltd
My Internship Job title: Supervisor
Location of the workplace
Street – My Cookie Dough, Westfield Stratford, Lower Middle Mall
Town- London
Country- UK (United Kingdom)

Supervisors Name and Contact Details- Angie Gewargis,
Your current home address
The present address where I was conducting my whole process of Internship, Flat No.:– 71, 30
Barking Road, Canningtown, London (E161GQ). UK
Box 2
MONTH December January February March April May June July
SKILL Leadership Problem
Solving
1. Skill Reflecting
In this learning journal, I am reflecting on problem solving skill entry.
2. Experience of Skill
Problem solving skill is very important for organisation in order to resolve issues and problems
at workplace. This skill is very clear and concise to me as I focused on solving various issues
and problems arise at business place. Problem solving skills helped me a lot to come out of
issues arise in enterprise. My experience is good for respective skill as during my internship I
have analyse various issue arise at organisation. The management issues faced by respective
organisation was in terms of conflict among cleaning staff and chefs who are working under it.
As cleaning staff does not clean premises in better manner which create problem for chef to
prepare products and supply them to consumer in given time period that hamper their visitors
and organisation. This also make loss to business to perform work in appropriate manner. In this
context, I have to play role of problem solver for both parties so that they can perform their
work in proper way and accomplish set goal and objectives. This was the experience that has
faced by me while performing internship as a store supervisor.
3. Summarise Literature
Problem solving skill is regarded as most important for each and every business in order to
perform work so that set results are achieved. For respective skill, I have to follow all key
elements in appropriate manner. It start from identifying issues, understanding everyone's
interests, listing possible outcomes, evaluating options, selecting options, documenting

agreements and agreeing on monitoring, contingencies and evaluation. These key elements are
regarded as process of problem solving skills which has to be followed in proper sequence so
that arise problems can be resolved in best possible manner. For each elements, standard has to
be set in order to perform work in proper manner. I have to identify issues which is the most
important parts of problem solving. If issues are not clear then solution cannot be provided.
Once issues is clear further process starts that is understanding everyone, outcomes, evaluation
of options and documenting agreements and agreeing on evaluation. Here, finding issues
include problem and view of people regarding that issues. In understanding everyone's interests
means providing solutions in favour of everyone so that they are also happy with decisions. For
possible outcomes, brainstorming has to be done ad separate listing has to be done. During
evaluation, each options minus and plus points has to be considered and selecting best out of it.
4. Develop Literature
It is the learning journals in which prepared literature has to be developed for doing
improvements in best possible manner. In order to solve problems, set standards has to be set
for performance of skill which can be judged. Here, I am store supervisor where several roles
and responsibilities has to be performed by me to gain positive outcomes. I have made checklist
which has to be performed by me in possible manner. Firstly, my key role is to identify main
issue faced by organisation or the problem arose in business place. As different people working
in respective organisation has their own views, opinions regarding problem arise at business
place. I have to enhance my performance as well as skill so that I can do my duties,
responsibilities and roles in appropriate manner. For supervising store, I need to possess high
quality skills and knowledge in order to handle and perform activities in best way.
5. Use Framework
I have developed framework from above in order to reflect my own performance. There are
many things which was performed well by me and some are lacked by me which requires
improvement. Being the intern in supervisor profile, I have to manage each and every work by
myself so that positive outcomes are achieved. I have to work on evaluation stage of problem
solving as there are many alternatives available with me requires to be solved within given time
period. For solving problem solving, I have to be creative, possess researching skills, team
working, risk management and decision making. These all are the part of problem solving skills

which has to be applied by individuals for better outcomes. Therefore, problem solving is
essential for business to get solution for arise issue and with assistance various types of
evaluation, appropriate results should be achieved or gain. The respective organisation
manufacture bakery products for their consumers which has to be served them in most suitable
style. As it is responsibility of store supervisor to help them for any problem or issue arise in
business for positive results.
6. References
Books and Journals
Erozkan, A., 2013. The Effect of Communication Skills and Interpersonal Problem Solving
Skills on Social Self-Efficacy. Educational Sciences: Theory and Practice. 13(2).
pp.739-745.
Ferreira, M. M. and Trudel, A. R., 2012. The impact of problem-based learning (PBL) on
student attitudes toward science, problem-solving skills, and sense of community in
the classroom. Journal of classroom interaction, pp.23-30.
Hesse, F. and et. al., 2015. A framework for teachable collaborative problem solving skills.
In Assessment and teaching of 21st century skills (pp. 37-56). Springer, Dordrecht.
Wang, J. and et. al., 2012. Self-monitoring of blood glucose is associated with problem-
solving skills in hyperglycemia and hypoglycemia. The Diabetes Educator. 38(2).
pp.207-218.
Whimbey, A., Lochhead, J. and Narode, R., 2013. Problem solving & comprehension: A short
course in analytical reasoning. Routledge.
Online
Seven Steps for Effective Problem Solving in the Workplace. 2019. [Online]. Available
through: <https://www.mediate.com/articles/thicks.cfm>.
3. Negotiation
Box 1
It is a Learning Journal Entry which is for the third month i.e. for February which I have to
submit while I was performing my internship.
Name of the Company: My Cookie Dough Retail Trading Ltd
My Internship Job title: Supervisor
Location of the workplace
Street – My Cookie Dough, Westfield Stratford, Lower Middle Mall
Town- London
Country- UK (United Kingdom)

Supervisors Name and Contact Details- Angie Gewargis,
Your current home address
The present address where I was conducting my whole process of Internship, Flat No.:– 71, 30
Barking Road, Canningtown, London (E161GQ). UK
Box 2
MONTH December January February March April May June July
SKILL Leadership Problem
Solving
Negotiation
1. Skill Reflecting
In this learning journal, I am reflecting on negotiation skill entry.
2. Experience of Skill
Currently, I am pursuing my internship at My Cookie Dough as organizational supervisor. In
this, I have role for managing the store, deal with manpower addition to clients physically and
devising orders from senior authorities. For this, I initiated my internship in the December
month as supervisor and continuing it in July month so to develop my negotiation skill, settling
differences and making compromising agreements. It is important to cite that I was more
excited for undertaking all responsibilities and duties. The existing negotiation skill which I
developed in my internship duration. By getting enrolling in the working which is connected
with solving differences, negotiation aptitude is essentially necessary in which a person gets
opportunity for improving things in distinct manner. In this journal, I will discuss issues such as
differences, compromise, disagreement and many more. As store superior, my responsibility is
to examine other party such as suppliers position so to come up to mutual acceptable
compromise that fulfils requirements and demands of both sides. While performing my
responsibilities at the store, I faced circumstances in which management team and suppliers
discuss for the prices of various commodities so that they can reduce them to huge extent which
which benefits the both sides. For example, at the time when suppliers were providing
commodities or raw materials at huge prices, I talked to them and came on a contractual
agreement by settling differences to purchase the commodities at set prices that purchases raw

materials as well as products from distinct suppliers. This helped me in developing my
negotiation skill by communicating with wide types of suppliers and convincing them to
provide the commodities at accepted price. Through this I successfully solved the management
issue that was related to making huge payments to suppliers and maintaining relationship with
them effectively.
3. Summarise Literature
The existing learning journal provides details on negotiation skill which is developed within the
internship at My Cookie Dough. My existing job role in the entire internship at the organisation
was of store supervisor and as per my job role I was allocated responsibilities addition to duties.
There are some key elements included in negotiation skills such as interests, legitimacy,
relationships, options, commitments, communication, alternatives and BATNA. Here, interest is
regarded as fundamental drivers of negotiation. I have developed interest in order to perform
work for positive outcomes. For legitimacy, I had set made decisions on fair and equitable
manner to provide equal right each and every employees working in team. In order to perform
work as store supervisor, I focused on giving equal rights to each and every members for better
results. For negotiation skill, I had maintained relationship with each and every suppliers to get
raw materials on timely and manufacture products in best possible manner.
4. Develop Literature
In order to perform negotiation skills, I have made framework or checklist to judge my skills.
Different type of elements are included in negotiation skills for dealing with suppliers,
employees and attain goal and objectives of business. During my internship, I have learned
various skills which is required at workplace. It is my third skills which will be developed in the
month of February. For interest element, I have set criteria in terms of needs, motivations and
wants. This provide guidelines to me to perform work in suitable manner for positive outcomes.
The relationships is measured through taking feedback from consumer, suppliers so that I can
know about where I stand and have to perform work. It is very important for me to set criteria
for elements of negotiation skills so that all working force at respective store work their
performance for better results. Being the supervisor of respective organisation, I gave my best
performance along with set standard and checklist so that I can perform work in better manner.
5. Use Framework