Supply Chain Functions and Operations Management: ANZ Bank Case Study

This report evaluates the supply chain functions within the operations management of the service sector, using ANZ Bank as a case study. It begins with an overview of the research, company background, research problems, aims, and objectives. The report delves into key terms, the purpose and significance of the study, and the research scope, outlining the time frame for the project. A literature review identifies factors impacting supply chain structure and adoption. The research methodology is then detailed, followed by a conclusion summarizing the findings and recommendations for effective supply chain management within ANZ Bank. The report identifies challenges such as communication gaps, technological advancements, and globalization, and discusses the significance of supply chain functions in managing goods and services. It also provides recommendations for effective supply chain management at ANZ Bank.

To evaluate the supply chain functions
of operations management of service
sector. A case study on ANZ bank.

TABLE OF CONTENTS
TOPIC:.............................................................................................................................................1
INTRODUCTION...........................................................................................................................1
Overview of the research.............................................................................................................1
Overview of the company............................................................................................................1
Research problems.......................................................................................................................1
Aim and objectives..........................................................................................................................2
Aim and objectives.......................................................................................................................2
Key terms.....................................................................................................................................2
Purpose of study..........................................................................................................................3
Research significance:.................................................................................................................3
Research scope.............................................................................................................................3
Time frame:.................................................................................................................................4
LITERATURE REVIEW................................................................................................................5
Theme:3 Identification of the factors affecting the structure and adoption of the supply
chain............................................................................................................................................8
RESEARCH METHODOLOGY..................................................................................................10
CONCLUSION:............................................................................................................................14
REFERENCES..............................................................................................................................15

TOPIC:
To evaluate the supply chain functions of the operation managements of service sector and
INTRODUCTION
Overview of the research
In each and every business supply chain is one of the system of the people, information,
resources and activities which has been involved the moving of the products and services from
the supplier to the consumers. The activities of the supply chain involves the raw materials,
natural resources and also the components to the finished products and it also delivered at the
end of the products. Supply chain management is a function where the industry of the services
has the ability of the ANZ bank for getting closer to the consumers for improving the channels of
the supply chain(Wu and et.al., 2019). One of the most common factor for both the services and
manufacturing which posses the availability of the physical things in the ANZ banks and on the
other hand the operational management in general, the processes of the services in the bank
which differ to manufacturing of the organizations. The responsibility for producing the services
of the organization for providing directly to the customers. This research will highlight the
literature review, Research Methodology, conclusion of the research.
Overview of the company
The Australia new Zealand bank is the largest financial services groups which has been
operated as the subsidiary of the Australia. It is the second largest bank by assets and also the
third largest bank by the capitalization of the market in Australia. The supply chain of the ANZ
banks refers to the supply chain team which combine the solutions and products, supply chain
financing and also the electronic services.
Research problems
Research problem is a term which refers to the statements the area of the concern,
difficulties which eliminate the supply chain of the operation management in the service sectors,
troubling question which are existed in the literature and also the points which are need for
meaningful knowledge, deliberation investigation and understanding (Percy, Kostere and
Kostere, 2015). There are so many challenges and problems has been generated at the time of
supply chain of the operational management in the services sectors. There are so many key issues
which has been faced by the ANZ banks at the time of supply chain such as it is so much large
and diverse organization. There are so many obligations for be a strong, compliant, successful
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and responsible bank. The challenges and problems are meeting the customers for the financial
needs and delivery of the services according to the expectation of the customers of the ANZ
banks, shareholders has to ensure that the financial growth is sustainable, proactively manage the
risk and on the other hand there are so many challenges has been faced by the ANZ banks in the
society such as delivering the consistent and predictable issues of the management, becoming a
trusted partner in the community, ensuring to meet the highest standard for health, occupational
and well-being. The problems of the research is how to maintain the whole research and also
overcome from the challenges faced by the ANZ banks (Torney‐Purta and et.al., 2015).
Aim and objectives
Aim
Aim and objectives
Aim
“To evaluate the supply chain functions of the operation management of service
sectors. A study on the ANZ bank”.
Objectives
 To identify the significance of the supply chain functions of the operation
management.
 To identify the factors affecting the structure and adoption of the supply
chain.
 To evaluate the current challenges of the operation management.
 To provide recommendation for effective supply chain management in the
ANZ bank.
Key terms
There has been use of various key terms to bring this research a validate and a reliable look
such as improving supply chain management system in service industries. It is the practice which
helps in improving operational practices. There will be suggestions relevant with implications of
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various technologies and approaches such as SCM in cloud-based system. Thus, it will be helpful
to the business in accordance with making records of all the transactions through online server
and practice site awarded to the banking professionals ate ANZ on which they can record or
transit each transaction anytime and from everywhere. Along with this, there can be management
of effective logistics, supply chain management as well as overcoming with the complexity in
operational management. Implicating ERP software such as SAP, SPSS and relevant technology
which would be adequate in managing the demands, operations a well as supply system in
organisation.
Purpose of study
The purpose of this research is for evaluating various ways, tools and techniques which
would have positive impact on managing the operational practices at the right state. However,
service sector industries such as banks which has major influences of consumer in each
operational aspect. Along with this, there is majority of operations which are being handled by a
banking business is based on monetary transactions and activities which are being performed in
relation with retaining better operational cost, security as well as agility to cure with the banking
operational challenges. ANZ is being engaged in operating in Australia and New Zealand. Thus,
on which managing the supply chain operations in New Zealand will be analysed and there will
be suggested awarded to the professionals in managing supply chain.
Research significance:
The importance of this research is for analysing factors which are affecting supply chain
management in service industries. This research will be helpful to the researcher and the
professionals of ANZ bank with reference to have validate ascertainment of valid outcomes from
the research issues. Evaluation of various software and technical increment would be adequate in
managing business operations at the right state. Determining the ways and implication of various
operational issues which would be positively influence the business to make adequate
determination of various operations.
Research scope
The scope of this research is for identifying measures and evaluating various operational
aspects which in turn would be adequate and effective in managing the operational aspects in
banking businesses. Identifying issues which affects supply chain operations in the service
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sector. On the basis of time frame on which it has been estimated that the entire study will use
time of 9 weeks which is for completion as well as submission of the project at the right time.
Time frame:
Activities 1st
week
2nd
week
3rd
week
4th
week
5th
week
6th
week
7th
week
8th
week
9th
week
10th
week
Identifying
topics
Introduction to
research
Designing aim
and objectives
Creating
literature
review
Designing
research
methodology
Preparing
questionnaires
Collecting data
Analysing
information
Recommending
ways for
improvements
Drafting
conclusion to
report
Completion of
report
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Final
submission
LITERATURE REVIEW
THEME 1: Evaluating the current challenges of Operation Management
According to Annarelli and Nonino, (2016) stated that the current challenges which are
faced by the management operation is related to communication gap between the employees and
senior person in the organisation. As seniors due to their designation avoids communicating with
the juniors and didn't involve in their decision making. This results in lacking the challenges
faces by the organisation with their competitors. As due to having no interaction is made
between the employees, it affects the productivity of the company and also the management
system is affected with this procedure. So to increase the goodwill of the company they have to
communicate with both the internal and external stakeholder of the company so that their
business reaches to the next level and they can expand their operation in the emerging market.
Gerasimov and Gerasimov, (2015) criticise that more communication results in more
confusion which affects the working of the organisation. As to communicate with more people
influence with different ideas which is difficult to gather and implement them in the business. As
many stakeholders provide ideas for their benefits which if concern can raise risk in the
management team which they have to face. Sometimes it is the management own decision to
whom they have to communicate and what decision they have to be implemented in their
working operations.
As per Roy and et.al., (2016) suggested that design and new technologies are the major
aspect which the management operation had to faces in the changing times. As to interact with
more people they have to bring new technologies which attract the customer. Business of the
company is raised by fulfilling the needs and demands of the customers. Due to changes in taste,
the company also had to implement new strategies in their operation team to adapt such changes
which raise more profits to the company. Thus designing the system means designing new ideas,
planning in into their products and services and managing the system which is to be upgraded
from time to time for better use.
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Stark, (2015) argued that new technologies demand new people to learn such
technologies and due to changes in time if continuous upgrade of technologies are there, it results
in more breach of cases regarding to the data of the company. As technologies covered with
many data and relevant information which is the success story of the company and the
management had to secure and protect the data from the hackers. But due to continuous up
graduation requires lot of time consuming concept to be formulated and integrated by the
management team.
Järvenpää, Kopra and Lanz, (2016) examined that current challenges which the
operational management is facing is relating to globalisation, as globalisation had a big impact
on the working of business and their operational management to achieve targets in the company.
As they face competition relating to social, economics and political factors which affect their
resource and also their strategies to enter into the market. They have to use various creative skills
and innovative ideas to face the competitors and strong their brand position in the market.
Theme:2 significance of the supply chain functions of the operation management.
According to Christopher ( 2016), Supply chain management is the management of the
flow of goods and services which involves the movement and storage of the raw materials , work
in progress inventory, and of the finished goods from the point of the origin to point of
consumption where goods were consumed. Marketing channels plays important role in the
supply chain management.
Basically the main role of the supply chain management involves the management of the
wide variety of components and processes which include the storage of raw materials, managing
the inventory, movement of the finished goods from the point of manufacturing to the point of
the consumption. Supply chain management is also defied as the designing, planning, execution,
control and monitoring the supply chan activities with the objective of creation of value and
building a competitive infrastructure and also matching the demand by effective supply.
Hugos (2018) argued that This is the cross functional approach which includes managing
the movement of raw materials into the organisations and certain aspects of internal process of
raw materials into the finished goods and also the movement of the finished goods out of the
organisations and towards the end consumers. Organisations focuses on striving on core
competencies and become more flexible. They reducing the ownership of the raw materials
sources and distribution channels. These function are outsourced to other dorms that can
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perform, the activities better and more cost effective. The focus and purpose of the supply chain
management is to improve the rust and collaborations among the supply chain partners and thus
helps in improving the inventory visibility and velocity of the inventory movement.
Mangan, Lalwani and Lalwani (2016) stated that it is the effective and efficient
management leads the organization in managing the quality standards also in addition to match
the demand by supplying the finished products at the place of consumption. There are some
quality management techniques which help the organisations to manage its supply chain function
more effectively and they are :
Just in time : It is the management strategy which aligns the raw materials orders for
suppliers directly with the production schedules . This system contrasts with just in case
strategies where the producers hold sufficient inventories in order to have enough products to
absorb or fulfil the market demand.
Total quality management: it is the structures approach to the overall organisations
management. The focus of this technique is to improve the quality of the goods produced
through continual improvement of the internal practices which includes effective planning,
executional and regular control on the operational activities. In this method all the members of
the organisations take parts actively and efficiently in improving the process, products, service
and culture in which they re working.
Six sigma: It is the set of the techniques and tools for process and operational
improvement using its methodology. The purpose of the six sigma is to measure and eliminate
the defects in manufacturing and development process in order to achieve the desired results. It is
the simply process to solve and eliminate the problem. It generally consist of the five basic
phases which are : Defining the problem, measuring, analysing, improving and controlling so
that desired goals and results can be achieved.
Lean principle: There are 5 principals of the lean thinking which are builds on each
other and then begin gain so to create a continuous cycle of the improvement. These 5 key lean
principles are :Value, Value stream, flow, pull and perfection.
Hence, there are many factors which helps in improving the quality of the goods and services
and managing the effective supply chain management in order to match the demand by effective
supply and satisfying the customers needs ans wants in addition to the achievement of the
organisations goal.
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Theme:3 Identification of the factors affecting the structure and adoption of the supply chain
As per Stadtler (2015), There are many factors which have direct or indirect impact on
the supply chain of the organisations and some factors are explained below which includes:
Environmental uncertainty-
It refers to the environmental issue in the product change or unexpected change of
customers, suppliers, competitors and technology which directly affect the entire cycle to the
supply chain management environmental uncertainty is considered to be the important factor in
realisation of the strategic supply management plans. organisation needs to identify and analyse
these changes effectively so that corrective plans and actions can be measured.
Government support-
The level of the support the company is receiving from the government at the time of the
importing the raw materials or products from overseas. It includes the use of the norms, rules,
regulations, policies and advice for the sectors. This also includes that how government is
encouraging exports by increasing the manufacturing sectors competitiveness in the international
market by logistic competency. This increase in international trade for acquiring resources
which includes complicated matters such as language barriers, transportation costs, exchange
rates, tariffs etc. These support have direct impact on the organisation supply chain.
Technological factor-
According to Heizer Render,Munson and Sachan (2017) ,Technology helps all the factors
of the supply chain in communicating with each other and the use of the technology allow
suppliers, manufacturer and distributors, retailer and customers to reduce the lead time, other
unnecessary activities. With the help of effective use of the technology flow of information can
be done in coordinated manner which ultimately contributing in accessing the information,
improved customer and supply relationships not only at the national level but also on the
interactional level.
Company environment-
Stadtler (2015) sated that this factor is related to the company;s relationship with the
suppliers and their level of the trust a commitment . It is also related to the company's
expectation of quality , timely delivery and competition of the sector and also the level of the
rivalry among the firms .the company needs to maintain goods relations with the suppliers and
customers in order to manage the supply chain electively and efficiently an effective
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management of supply chain helps the in achieving their organisational goal and helps to
facilitate their business growth and expansion in long run.
Hence, there are many factors which have direct or indirect impact on the organisation supply
chain.
Theme 4: Recommendation for effective supply chain management”
As per the views of Su, (2016), in order to improve the supply chain management in the
business organisation, its managers should first analyse the overall condition of the market and
the business organisation. It needs to determine the gap in the firm so as to achieve the set goals
of effective supply chain management. Managers would be able to develop effective strategies
and plans for the company so as enhance the effectiveness in the supply chain management.
Although, it may enhance the cost and functioning of the managers.
Moreover, as per Mensah, Merkuryev and Longo (2015), frauds, misrepresentation,
mistakes in the books and records can harm the supply chain management process. In this regard,
managers of a business organisation should first develop their plans and strategies for enhancing
the transparency in the overall business system of the company. It would help them in improving
their managerial functions through which they would be able to effectively improve the supply
chain management of the company. In other context, it will make the company to improve the
internal control system due to which cost of the company may increase. Further, in case of
decentralisation of the business processing, development of transparency is a typical task.
Gligor, Esmark and Holcomb (2015), says that managers should make accurate
prediction of various factors affecting the supply chain management of the company such as
political, factors, economic factors, demand and supply of goods and services in the future
market, etc. it would help them in the better planning of supply chain management. Although, it
will need a professional skills of managers.
On the other hand, Wiengarten, (2016), says that company should develop the skills of its
members so that they can analyse and shape the risk of change in demand of the goods and
services in the near future. In addition, with the help of accurate analysis of market opportunities,
the company would be able to develop effective management of supply chain for the firm.
Furthermore, as per the views of Addo-Tenkorang and Helo (2016), if a company wants
develop an effective management of its supply chain, it should innovate and amend its current
model and adoptions. By developing an effective change in the cost structure of the company, it
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can enhance the economic condition through which its ability to supply the goods in all over the
world can be improved. In addition, by innovating the manufacturing process of the business, a
business can enhance its capability of supplying a huge volume of goods and services to its
customers. In addition in context of Hofmann, Schleper and Blome, (2018) managers of a firm
should improve the internal control system of the whole business. It will help them in. improving
the coordination among various departments of the organisation. In this order, the productivity of
performance of overall business could be improved through which its supply chain management
can be improved automatically. In other context, It needs a large investment of the company in
innovation procedure.
Stadtler (2015), says that a company needs to develop technological advancement in the
business operations. It can develop a software for the company for the management of the supply
chain. Further, it can also appoint professionals and experts that can create proactive plans and
policies for the company through which the company could develop their effective supply chain
management process and achieve their set goals and objectives as well. Although, it can be
adopted by those organisations only that have a enough money to spend in their technological
development process.
RESEARCH METHODOLOGY
Research methods: Research methods mainly comprises of quantitative research methods
and qualitative research methods. Qualitative analysis method is used to critically evaluate the
subject matter. This method helps in gaining insight and opinion which helps in effectively
filling the gaps on the particular subject matter. Qualitative research methods includes grounded
theory, observations, experiments, case study, interviews, focus groups, archival records,
artifacts, etc. Quantitative research method use numerical data to gain in depth knowledge using
statistical, numerical and mathematical data. Quantitative research method includes survey, polls,
questionnaire, experimentation, statistical tools, etc. (Choosing qualitative or quantitative
research methodologies, 2019).
The researcher of this study will use qualitative research methods which helps in gaining in-
depth insight and knowledge to evaluate the supply chain functions of the operation management
of service sectors. It also helps in filling the gaps on the current knowledge of the subject matter.
The researcher will effectively communicate and take insights and opinions of various
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