Quality and Supply Management: A Comprehensive Analysis Report

This report provides a comprehensive overview of quality and supply chain management. It begins by defining quality and its importance in business, followed by a discussion on the consequences of poor quality, including economic impacts and damage to a company's reputation. The report then delves into total quality management (TQM), examining its customer-centric approach and the importance of employee commitment and product processes. Quality assurance and quality control are also explored, highlighting their roles in preventing defects and ensuring product reliability. The report references various academic sources to support its analysis, offering a valuable resource for understanding the critical role of quality in business operations and supply chain effectiveness.

Running head: PURCHASE & SUPPLY MANAGEMENT
Quality and Supply management
Name of the student:
Name of the university:
Author note

1PURCHASE & SUPPLY MANAGEMENT
Table of Contents
Introduction:...............................................................................................................................2
Literature review:.......................................................................................................................2
Define Quality........................................................................................................................2
Consequences of poor quality:...............................................................................................3
Total quality management:.....................................................................................................4
Quality assurance:..................................................................................................................5
Quality control and reliability................................................................................................5
Reference:..................................................................................................................................7

2PURCHASE & SUPPLY MANAGEMENT
Introduction:
The report is throwing lights on the different perspective of the quality management.
There are certain provisions regarding the supply chain have been identified in this section.
The theory of supply chain is creating effect on the quality of a product and the same plays an
important role regarding the profitability of a company (Monczka et al 2015). Quality of a
product is, therefore, a vital issue. If the quality of the goods will not be of standard level,
there will be a low demand arisen regarding the particular product and that will be regarded
as a risk factor towards the company (Baily 2013).
Literature review:
Define Quality:
Quality depicts the standard of a goods that are very much important regarding the
product of a company. They are playing an important role as the profitability of the company
is relying on it (Johnson 2014). Quality can be defined as a perceptual attribution and can be
of different types. Consumers the beneficial user of the goods produced by the manufacturer
and they concentrate on the specification quality of a product. On the other hand, it is the
responsibility of the manufacturer to look at the conformance quality of a product.
The term quality has different dimensions regarding the business perspective that can
be categorised as producing, checking, control, management and assurance of the quality.
When there is a scope to provide certain things to meet the demand of the consumers, there is
a necessity regarding the production of a quality product arises. In the words of Philip B.
Crosby, when there is a conformation regarding the requirements demanded by the
consumers, it can be stated as quality. As per the statement of Victor A. Elias, quality is a

3PURCHASE & SUPPLY MANAGEMENT
special ability to perform certain things and for that purpose a particular strategy should be
maintained (Monczka et al 2015).
Consequences of poor quality:
The popularity of a company is based on certain things. Quality of a product is one of
the most important things to that effect (Baily 2013). In this competitive market, there is a
need to establish a strong identity of the company and therefore, it is important to provide
good quality products to the consumers. There are certain consequences regarding the poor
quality products. They are as follows:
 Poor quality may harm the economical backbone of a company and the
company shall have to face certain productivity problems. It may harm the
reputation of the company too. As an instance, it can be stated that if an
engineering company produces a mechanical product and the same is of low
quality, then there is a scope for the company to be faced a huge loss
regarding the same (Johnson 2014).
 Quality of a product is the main thing that can be stand helpful regarding the
profitability of a company. If a company gain certain profit, it can help the
employer as well as the employees of the company. The reputation of the
company regarding the product can also be proved as a fruitful and quite
acceptable to the consumers.
 The primary motto of the company regarding the matter is based on the
consumer satisfaction. If there is a laxity regarding the supply of good quality
product, a serious gap may occur regarding the customer satisfaction. This
may harm the image of the company. The company can be criticised by the
bad delivery of the goods and the selling index of the company can be get
turmoil (Jacobs and Chase 2013).

4PURCHASE & SUPPLY MANAGEMENT
 There is a direct effect of the company regarding the cost management of a
company. Sometimes, it can be observed that the manufacturer of a company,
for earning profit, use the low quality product. The consequences of the same
become detrimental in nature. The main reason for that is cheap equipments
damaged the parts of machine and the long-term effects are more expensive
regarding the same. Another issue is, low quality product will harm the name
of the company and therefore, the reputation of the company in the market
face serious hurdle (Weele and Raaij 2014).
Total quality management:
It is a management approach for a long term success through customer satisfaction. It
is also known as total productive maintenance. It is the duty of the business-based
organisation to take care of the product so that an uninterrupted service can be possible.
There are certain primary elements present in the total quality management. The first element
is that it is a customer-based program. The main purpose of this management is to give focus
on the customer satisfaction. The quality level of a product is being determined by the
customers. Therefore, they are of the ultimate importance. There are certain quality
improvements proceedings are adopted by the companies but the final decisions are taken by
the consumers. The second element can be the commitment made by the employees all
together. It is a rule that a goal can be achieved if the whole team involved in the same.
Therefore, team work is an important thing here. In the quality management system, if there
is no unity among the employees, the quality of the goods will be deteriorated at any time.
Empowerment regarding the team is necessary. The third element is that the product
procedure. Before a product is being transferred to the market, it is necessary to take the raw
materials from the suppliers and make is usable and sale the same in the market. Certain steps
are necessary to be taken to detect the variation if any. The other essentials are integrated and

5PURCHASE & SUPPLY MANAGEMENT
systematic approaches, decision making system and the communication skills (Zimmermann
and Foerstl 2014).
Quality assurance:
During the process of manufacture, certain mistakes can be taken place. Quality
assurance is the process where some preventive measures are being taken as against the
problems. It concentrates on the requirements that are important for avoiding those defects.
Quality assurance is a way by which the standard of the product can be depicted. It is a sort of
test that implemented certain measures so that the quality of goods can be retained and
measured skills (Zimmermann and Foerstl 2014). There are two activities that included in the
quality assurance, such as the administrative and procedural activities. The main aim of the
principle is twofold. It concentrates on the suitability of the product and elimination of the
defects that can be cropped up during the manufacture process. Like all other principles of the
quality management, this is also determined by the customers (Spina et al 2013). There are
certain approaches that are present in the principles that can be categorised as stress testing,
statistical control, total quality management and company quality.
Quality control and reliability:
According to Joseph J., the main aim of the doctrine is to fulfil the requirements that
are necessary for the production of quality goods. It provides certain circumstances so that
the process can be well managed by way of developing the relevant skills and qualifications
and communicates with the personnel to retain a quality relationship among others. There are
certain kinds are notable under the quality control. The scope of a project can be
accomplished by way of quality control management. Reliability regarding the same can be
leads towards a stabilize production that is quality proved (Spina et al 2013).

6PURCHASE & SUPPLY MANAGEMENT
Therefore, from the above discussion it is clarified that the quality of goods are of
important in nature. The reputation of a company is depending on the same. In this
competitive world, maintain the quality is vital and there are certain approaches regarding the
same present.

7PURCHASE & SUPPLY MANAGEMENT
Reference:
Baily, P.J., 2013. Purchasing and supply management. Springer.
Monczka, R.M., Handfield, R.B., Giunipero, L.C. and Patterson, J.L., 2015. Purchasing and
supply chain management. Cengage Learning.
Johnson, P.F., 2014. Purchasing and supply management. McGraw-Hill Higher Education.
Jacobs, R. and Chase, R., 2013. Operations and supply chain management. McGraw-Hill
Higher Education.
Weele, A.J. and Raaij, E.M., 2014. The future of purchasing and supply management
research: About relevance and rigor. Journal of Supply Chain Management, 50(1), pp.56-72.
Zimmermann, F. and Foerstl, K., 2014. A Meta‐Analysis of the “Purchasing and Supply
Management Practice–Performance Link”. Journal of Supply Chain Management, 50(3),
pp.37-54.
Spina, G., Caniato, F., Luzzini, D. and Ronchi, S., 2013. Past, present and future trends of
purchasing and supply management: An extensive literature review. Industrial Marketing
Management, 42(8), pp.1202-1212.
Foerstl, K., Hartmann, E., Wynstra, F. and Moser, R., 2013. Cross-functional integration and
functional coordination in purchasing and supply management: Antecedents and effects on
purchasing and firm performance. International Journal of Operations & Production
Management, 33(6), pp.689-721.