Support Work in Social Care: Supervision, Management, and Development

This report delves into the roles and responsibilities of non-direct care workers within a social care context, specifically referencing Birchwood care home in the UK. It outlines the importance of interpersonal skills, teamwork, and effective communication. The report explores the roles of non-direct care workers in team operations, emphasizing best practices, training, and maintaining confidentiality. It then details their role in maintaining health, safety, and security, including cleanliness, the use of personal protective equipment, safe information storage, waste disposal, and security protocols. The report also highlights the significance of supervision and management in the development of non-direct care workers, including improving working relationships and boosting employee morale, and references relevant legislation such as the Health and Safety at Work Act 1974 and RIDDOR 1995. The conclusion summarizes the key aspects of the roles and responsibilities of these workers.

Support Work in Social
Care

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
Covered in PPT.......................................................................................................................1
LO 2.................................................................................................................................................1
P3. Role of non-direct care workers in operation of team......................................................1
LO 3.................................................................................................................................................2
P4. Role of non-direct care workers in maintaining health, safety and security....................2
P5. Importance of supervision and management in development of non-direct care workers3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Support workers need to provide assistance to others either practically or emotionally;
therefore, they will live their life without depending on others. This aids individuals to maintain
their living standards in an effective way (Baldwin, 2017). Birchwood care home is a nursery
which is situated in the UK. Basically, this assignment is associated with non-direct care workers
and they are having their own roles which are performed by them. It is essential for them to
possess some interpersonal skills and therefore, they will maintain connection with others. Many
kinds of safety rules will be implemented by the superior at workplace to secure and protect
workforce.
LO 1
Covered in PPT
LO 2
P3. Role of non-direct care workers in operation of team
There are several roles which are executed by non-direct care workers in team operations.
These roles will be described as beneath:
 It is required for them to maintain as well as promote good and best practice at the
workplace (Congress, 2017).
 They will render training to their subordinates as it assists them in their career and
growth.
 It is fundamental to give appropriate time to co- workers so that they will understand
their working.
 Non direct care workers need to maintain relationship with others effectually.
 They will prepare plan and by following this, entire work will get done in a systematic
manner.
 It is required to keep requisite data as well as information confidential.
 They need to cater safe and in addition best services to the users.
 They have to give respect to those persons who are utilizing their services.
 It is needed for them to be calm and polite in any kind of circumstances.
 As they are working in group; therefore, it is important to maintain effective
communication as people will share requisite information with each other.
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 In team, persons need to have trust on the members (Harris and White, 2018).
LO 3
P4. Role of non-direct care workers in maintaining health, safety and security
Maintaining health in caring
environment:
 It is essential to maintain cleanliness of equipment,
materials and so on.
 Non direct care workers need to utilize effective
personal protective equipment.
 It is required to follow process which is associated
with hand hygiene as this will assist to maintain
health in surrounding.
Maintaining safety in caring
environment:
 It is essential to store information safely like of
confidential records.
 To maintain safety at workplace, they need to dispose
waste items effectively. For instance: sharps,
household, clinical and many others.
 Use instruments in an appropriate way like gardening
tools, knives, motor vehicle, appliances and so forth.
Maintaining security in caring
environment:
 It is must to examine callers timely and this will
comprise: delivery individual.
 To keep security at workplace, it is important for a
person to know about entry as well as exit process.
For example: utilization of identity card, sign in or
out, etc.
 Determining those areas which are not safe and
making them secured for people.
There are some acts or legislation in this relation which will be applied at workplace.
These are mentioned as beneath: Health and safety at work act, 1974: It is required for the superior to implement this act
in working environment. Therefore, staff members will feel safe and secured. It helps in
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their retention at premises for maximum period of time. Further, some policies or
strategies will be formulated by the employer for this purpose (Lee and Hudson, 2017).
 RIDDOR, 1995: It stands for injuries, diseases and dangerous occurrences regulation,
1995. As indicated by this, individuals who are not able to present at workplace for at
least four working days are included. But, when they again join their occupation and
unable to complete their work which is done by them previously (Vourlekis, 2017).
P5. Importance of supervision and management in development of non-direct care workers
There is huge significance associated with supervision and management in the
enhancement of non-direct care workers which is stated as below:
 They help subordinates to improve the working relations.
 It is necessary for the superior to improve their relationship with others who are using
services.
 If any kind of issues or troubles are faced by non-direct workers then, it is required for
the management to provide them assistance effectually (Morgan and et. al., 2017).
 They have to boost the morale as well as confidence of employees.
 It is needed for them to improve the rate of worker retention at workplace (Wu and
Parker, 2017).
CONCLUSION
From the above assignment it has been comprehended that non direct care workers are
those individuals who help others and they are not engaged in specific job. In this assignment,
there is description about their roles and importance. It is essential for them to talk with others in
a pleasant voice and tone.
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REFERENCES
Books and Journals
Baldwin, M., 2017. Care Management and Community Care: Social Work Discretion and the
Construction of Policy: Social Work Discretion and the Construction of Policy.
Routledge.
Congress, E. P., 2017. What social workers should know about ethics: Understanding and
resolving practice dilemmas. Social Work Ethics, p.1909.
Harris, J. and White, V., 2018. A dictionary of social work and social care. Oxford University
Press.
Lee, J. A. and Hudson, R. E., 2017. Empowerment Approach to Social Work Treatment. Social
work treatment: Interlocking theoretical approaches, p.142.
Morgan, H. M. and et. al., 2017. We need to talk about purpose: a critical interpretive synthesis
of health and social care professionals’ approaches to self‐management support for
people with long‐term conditions. Health Expectations. 20(2). pp.243-259.
Vourlekis, B. ed., 2017. Social work case management. Routledge.
Wu, C. H. and Parker, S. K., 2017. The role of leader support in facilitating proactive work
behavior: A perspective from attachment theory. Journal of Management. 43(4).
pp.1025-1049.
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