Support Work Report: Multi-Agency, Roles, and Case Study Analysis

This report delves into the concepts of multi-agency and multi-disciplinary approaches within a healthcare setting, specifically focusing on the National Health Service (NHS). It defines these terms and highlights the importance of collaborative efforts in addressing diverse patient needs. The report then outlines the roles of key personnel within an effective healthcare team, including nurses, doctors, receptionists, social workers, and security staff, providing brief job descriptions for each. A detailed case study is presented, illustrating a scenario of sexual abuse involving a social care taker, emphasizing the importance of training and awareness. Finally, the report analyzes how healthcare workers utilize essential interpersonal skills such as effective communication, motivation, confidentiality, time management, and patient care when working together to ensure optimal patient outcomes. The assignment emphasizes the significance of teamwork and ethical conduct in providing quality healthcare services.

SUPPORT WORK

Table of Contents
MAIN BODY..................................................................................................................................3
Multi Agency and Multi-Disciplinary.........................................................................................3
Roles............................................................................................................................................3
Case Study...................................................................................................................................3
Interpersonal Skills......................................................................................................................4
REFERENCES................................................................................................................................1

MAIN BODY
Multi Agency and Multi-Disciplinary
Under Multi Agency, the services catering to a wide range of aspects of the needs of the
seeker of the service are addressed i.e. they are able to offer solutions to any kind of problem that
a person can encounter. Multi-Disciplinary on the other hand signifies a team of healthcare
professionals where the professionals of different disciplines are working together and therefore
patients suffering with different types of problems can be treated (Gobet, 2015).
Roles
In NHS, which is a multi-disciplinary, there are various workers having different roles:
Nurses who assist the doctors in giving appropriate treatment and care to the patients and ensure
that the medical history of the patients is recorded and appropriate follow-up steps are taken.
Doctors are the ones who treat and diagnose the patents planning appropriate care taking
procedure for them and giving them the treatment which will cure them from the disease.
Receptionist ensures that all the details of the patients and their families who are visiting the
hospital is recorded correctly and carefully and further their job roles included giving and taking
appointments and giving up the details to the doctors and caretakers (Jakes and et.al., 2018).
Social Worker are those care takers who give their services for free in the health and social care
settings where they assist the registered nurse and other care takers in performing the basic tasks
without charging anything in return.
Security Staff ensures that no harmful objects are being carried inside the healthcare setting and
the visitors are visiting the facility with good intentions only.
Case Study
Once, a new social care taker Maria, appointed in NHS, who was not trained adequately and was
not familiar with the setting was sexually abused by a patient admitted in the hospital. She was
doing a night shift and was resting on the bedside of a patient named Smith who was admitted
due to high blood pressure. He had almost recovered and was ready to get discharged the next
day. Maria stated that she suddenly woke up to find Smith touching her in inappropriate places
and immediately ran away screaming while he began laughing. Later a case was filed against
him and it was discovered that he was mentally unhinged and took pleasure by doing such things
with women.

Interpersonal Skills
The nurse and the doctor must be able to communicate precisely and effectively with
each other in critical situations where their activities are perfectly coordinated and they are able
to work in perfect coordination. The doctor who is treating patients must be thoroughly
experienced and the nurse must have also exercised skill and practices over adequate number of
patients. The social workers and nurses must know how to motivate a patient and help him
maintain a positive attitude (Pavord and Donnelly, 2015). The receptionist most importantly
must know how to manage time effectively of all the doctors and registered nurses in the
hospital ensuring that treatment is not delayed to any of the patients coming to the hospital.
Security Guards, doctors, and nurses must understand the importance of keeping data
confidential and protect the rights of patients at all costs.

REFERENCES
Books and journals
Gobet, F., 2015. Understanding expertise: A multi-disciplinary approach. Macmillan
International Higher Education.
Jakes, A.D., and et.al., 2018. 64 Care redesign–a multi-disciplinary, multi-faceted systems
approach to redesigning care pathways.
Pavord, E. and Donnelly, E., 2015. Communication and interpersonal skills. Lantern Publishing.
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