Detailed Report: Unit 25 Support Work in Social Care - Health Sector

This report delves into the multifaceted aspects of support work within the social care sector. It begins by outlining the roles of non-direct care workers, emphasizing administrative duties, security protocols, and communication skills, both verbal and non-verbal. The report further explores the importance of interpersonal skills, such as teamwork and training, in fostering a safe and inclusive environment. It also examines the role of non-direct care workers in team operations, highlighting the significance of hygiene, appropriate equipment usage, and adherence to established processes. The report then addresses the crucial elements of health, safety, and security, including relevant legislation like the Data Protection Act 1988 and the Food Safety Act 1990. Finally, it discusses the role of supervision and management in the development of non-direct care workers, emphasizing the importance of guidance and resource management within the healthcare environment. The report concludes by summarizing the key findings and reiterating the importance of the discussed concepts in ensuring effective support work practices.

Unit 25
Support Work in Social Care

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
P1. Role of non- direct care workers......................................................................................1
P2. Interpersonal skills for non- direct care worker...............................................................1
LO 2.................................................................................................................................................2
P3. Role of non- direct care workers in the operations of a team..........................................2
P4. Role of worker and maintain health, safety and security.................................................3
P5. Supervision and management in the development of non-direct care workers................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Support worker is one of the most important term which is used to improve support
health services in working environment (Knott, and Scragg, 2016). This report is based on skills
for care used in internal surroundings and help to increase growth rate in market. Further, it
covered management in the development of non- direct care worker. In this report is based on
some act which is used in health care and assist worker.
LO 1
P1. Role of non- direct care workers
In social care working environment is to be focus on some most important role, which is
used in internal working environment. On the other hand, such kind of role is help to improve
future development rate. In this way, some role of non- direct care worker are as follows:-
 Administrate: - Social care worker means to control the basic activity in interior on the
job surroundings. It is help to control and solve any problem in organisation. Further, it
covered level of communication is to this staff is most important to solve any query
inside work place (Lawrence and et.al 2016). In this way, oral and written
communication both is most important for judgement and listening skills is help to listen
properly any problem.
 Securities staff: - In this context, system is hire new securities staff to solve problem and
help any worker in system. On the other hand, body language is most important factor for
such kind of staff (Baldwin and et.al 2016.). This is part of communication to improve
performance level in inside organization and it inculcated dress perseveration is most
important for such staff.
All such kind of role of non- direct care and help to attract more number of customer in
market. On the other hand, focus on promote equality and diversity in impermanent situation and
promote rights individual rights and belief.
P2. Interpersonal skills for non- direct care worker
Organisation is focus on to improve working habit for non- direct care staff in work
place. On the other hand, some skills for such kind of staff is most important and manage the
growth rate in market. Team work is most important factor to each and every support worker in
work place (Sims, . and Cabrita Gulyurtlu, 2014). It is help top provide safe and inclusive
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services for each worker in internal working environment and focus on build effective
relationship between each and every worker in organisation. Further, it covered proper training is
most important for support worker. It is help to increase working environment and future
development and improved morale and self-esteem for worker. On the other hand, training is one
of the most important tool for working environment and help for future development. In this
way, help to improve retention rate in market and improve relationship people who used serves
in work place (Lovatt and et.al 2015). Some new skills is most important in support staff, with
the help of new skills is help to increase the market rate and make some changes internal and
external working environment. In this report is to be focus on some part of communication are
as follows :-
 Verbal communication :- In verbal communication is focus on use effective sound
language, which is help to do effective convey message one person to other person. This
language is to be user in support work field.
 Non- verbal communication :- This is help to convey message one person to other
without the help of words.
LO 2
P3. Role of non- direct care workers in the operations of a team
In this context, non – direct care worker is help to do work in a team and increase the
level of performance in market. On the other hand, follow hygiene product and process is to be
used in working environment. It is help to manage the growth rate and other factor to improve
the internal and external working environment. It is to be focus on maintain high level of
cleanses in inside work place, it is give positive impact on carrying into action and growth rate in
market (Webber and et.al 2015). Furtherer, it covered use appropriate personal equipotential in
inside organisation. It is assist to better internal and external working environment. On the other
hand, work is to be done with the user of process and focus on entry and exit process is to be
followed in working environment. Some most important role are as follows:-
 Team work :- It is to be focus on Maintain high levels of cleanliness in work place. t is
help to manage the personal equipment and other factor to increase the market
environment and manage growth rate in market. This kind of worker is focus on material
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and other factor to improve production and level of carrying into action. Purpose of team
work is to be focus on team work is most important and while work in team collect lot
many ideas and select one to improve performance in internal working environment.
P4. Role of worker and maintain health, safety and security
Organisation is to be focus on health and social care is most important factor and manage
growth rate in working environment. On the other hand, proper safety is help to increase the
level of productivity inside administration. Health, safety and securities is one of the most
important part and mage the growth rate in market. Further, it covered some law which is use at
the time of production and provide safety. Law is one of the most important part and manage
growth rate in market and make some changes as per the law in market.
It is help to manage growth rate in market and make some changes as per the need of
market demand (Curry,. and Abrams, 2015). On the other hand, maintained securities is to be
focus on use ID cards to entry and exit for any person at the time of production. It is help to
provide safety at the case of production and another factor in work place. Health environment is
help to motivate each and every employees about the work, securities is help to focus on provide
safety and safety working environment is managed overall carrying into action in market. This is
help to focus on some most important act, which is used in working environment are as
follows :-
 Data protection act 1988 :- In this act is to be focus on protract the data form any illegal
or outride person. It is help to protect the personal information aboput the working
environment.
 Food safety act 1990 :- In this act is to be focus on hat the food you serve or sell is of the
nature, substance or quality which consumers would expect.
P5. Supervision and management in the development of non-direct care workers
Health sector is to be focus on supervision and management is one of the most important
part in working environment. It is help to manage work performance and growth rate in market.
On the other hand, supervision is help to guide about the work, row material should be used and
securities etc. with the help of proper supervision is help to guide each and every working
environment and help to improve productivity in work place (Turner‐Daly. and Jack 2017). In
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this way, non- direct care worker is help management work is most important and manage all
activity and other environment. Proper management is most important and manage growth rate in
market and make some changes as per the need to development of new activity in market.
Further, it covered management skills is help to manage row material as per the need of the
customer in activity. In this way, proper supervision is most crucial factor that help to for future
development in market.
CONCLUSION
From the above report, is to be focus on support worker of health and social care. On the
other hand, role of non- direct worker is help to maintained working environment. As per the
above report is based on the same act and law is help to support work and improve the working
environment.
REFERENCES
Books and Journals
Knott, C. and Scragg, T. eds., 2016. Reflective practice in social work. Learning Matters.
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Lawrence, W and et.al 2016. ‘Making every contact count’: Evaluation of the impact of an
intervention to train health and social care practitioners in skills to support health
behaviour change. Journal of health psychology, 21(2), pp.138-151.
Baldwin, M., 2016. Social work, critical reflection and the learning organization. Routledge.
Payne, M., 2015. Modern social work theory. Oxford University Press.
Sims, D. and Cabrita Gulyurtlu, S.S., 2014. A scoping review of personalisation in the UK:
approaches to social work and people with learning disabilities. Health & social care in
the community, 22(1), pp.13-21.
Lovatt, M and et.al 2015. The provision of emotional labour by health care assistants caring for
dying cancer patients in the community: A qualitative study into the experiences of health
care assistants and bereaved family carers. International journal of nursing studies, 52(1),
pp.271-279.
Webber, M and et.al 2015. Enhancing social networks: a qualitative study of health and social
care practice in UK mental health services. Health & social care in the community, 23(2),
pp.180-189.
Curry, S.R. and Abrams, L.S., 2015. Housing and social support for youth aging out of foster
care: State of the research literature and directions for future inquiry. Child and
Adolescent Social Work Journal, 32(2), pp.143-153.
Turner‐Daly, B. and Jack, G., 2017. Rhetoric vs. reality in social work supervision: the
experiences of a group of child care social workers in England. Child & Family Social
Work, 22(1), pp.36-46.
Milani, R., 2017. Implementing NICE guidelines. Coexisting severe mental illness and substance
misuse: community health and social care services NICE guideline [NG58].
Denton, M., Brookman, C., Zeytinoglu, I., Plenderleith, J. and Barken, R., 2015. Task shifting in
the provision of home and social care in Ontario, Canada: implications for quality of
care. Health & social care in the community, 23(5), pp.485-492.
Glasby, J., 2017. Understanding health and social care. Policy Press.
Tod, A.M., Kennedy, F., Stocks, A.J., McDonnell, A., Ramaswamy, B., Wood, B. and Whitfield,
M., 2016. Good-quality social care for people with Parkinson’s disease: a qualitative
study. BMJ open, 6(2), p.e006813.
Rand, S. and Malley, J., 2014. Carers' quality of life and experiences of adult social care support
in England. Health & social care in the community, 22(4), pp.375-385.
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