Health and Social Care Management Report: Individual Needs and Care

This report provides a comprehensive overview of health and social care management, emphasizing the individual's journey through integrated care. It explores how individuals identify their needs and the support required, delving into the roles of health, care, and support service practitioners. The report examines the impact of relationships with individuals and multidisciplinary teams, highlighting leadership's role in fostering effective collaboration. Furthermore, it analyzes the importance of person-centered communication, detailing various methods and strategies for identifying and responding to individual needs while maintaining professional boundaries. The report also assesses the capacity for positive risk-taking and the role of facilitating and empowering individuals to meet their changing care needs. The content covers the importance of integrated and holistic care, which are crucial for providing quality care to patients and their families. The report also looks at the care pathway or the action plan for care, associated with healthcare, community care, and support care. It maintains crucial areas of the care process such as quality, safety, and efficiency, where both care professionals and individuals play pivotal roles in determining the care plan. The report also analyzes the integrated care pathway. The report concludes with a discussion of competent and autonomous leadership in information sharing and the importance of person-centered communication.

Running head: HEALTH AND SOCIAL CARE MANAGEMENT
HEALTH AND SOCIAL CARE MANAGEMENT
Name of the student
Name of the university
Author note

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Table of Contents
Introduction..........................................................................................................................3
LO 2: An individual’s capacity to identify their own needs................................................4
Support individual to identify their own needs................................................................4
Role of health, care and support service practitioner......................................................4
The way individual involvement define the care pathway..............................................5
Differences in care assessments across the integrated care pathway...................................6
LO 3: Impact of own relationship with the individual and multidisciplinary team
members...........................................................................................................................................7
Leadership to determine own role while dealing with individual and multidisciplinary
team..............................................................................................................................................7
Responsibilities of information sharing between multidisciplinary teams..........................7
Competent and autonomous leadership in information sharing..........................................8
Own personal growth and development in supporting an individual..................................9
LO 4 :The need for person-centred communication in implementing person-centred plans
.........................................................................................................................................................9
Different communication methods used in person centreed care....................................9
Appropriate communication strategies in identifying and responding to the needs..........10
Maintaining professional boundaries while communicating in integrated care............11
Analyse own capacity for positive and person-centred risk-taking...............................11

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Own role in facilitating and empowering an individual to meet their changing care needs
.......................................................................................................................................................12
Conclusion.........................................................................................................................13
References..........................................................................................................................14

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Introduction
In this age of healthcare and medical advancement, integrated and holistic care has
become the two important pillars, based on which effective and quality care is being provided to
the patients (Evans et al. 2016). Person centred care has been emerged as the paradigm due to
which, physicians, patients and their families are connected and the information of healthcare is
conveyed to each of them (Amador et al. 2016). Further, it allows the patients and their families
to understand the healthcare information, the strength and weaknesses of their care process and
then make appropriate decisions for the benefit of health. As the integration of health and social
care is associated to the mental physical and emotional needs of the patient, in healthcare
facilities, aged care centres or community care centres, it is important for the healthcare
professionals to be familiar with patients, preferences and needs (McLachlan, Harvey and
Newman 2017). Besides these, integration of health and social care requires the sharing and
discussion of patient’s data and social care requirements which is either managed by the patient
or the healthcare facilities. Hence, sharing of these personal health records should be achieved by
the integrated system person centred and service oriented care could be provided to the patients
(Amador et al. 2016).
Therefore, the primary aim of this paper is to provide an understanding of the ability of
individuals or patients to identify their needs and the type of support required for this
identification. Further, the role of healthcare or social care worker involved in person cantered
care and the differences present in the care assessment would be provided (Evans et al. 2016).
After these, the description of the impact of patient’s relationship with the individual as well as
multidisciplinary team involved in the care process would be provided. Finally, a clear

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demonstration of person centred communication to successfully implement the person centred
care would be provided in the paper.
LO 2: An individual’s capacity to identify their own needs
Support individual to identify their own needs
As per Evans et al. (2016), person centred care is an important approach which is utilized
by the healthcare professionals in recent times so that patient could be involved in the care
process and they could take active part in improving their quality of life. Healthcare
professionals and nursing professionals with social carers provide such person with education
related to their treatment, their ailments and then provide those strategies so that they could
implement those strategies for management and prevention of such adverse situation (Reiss-
Brennan et al. 2016). However, in this scenario, it is also required that the individual is aware of
his/her needs while communicating with the care professional so that communication gap present
in the process could be eliminated and effective intervention could be applied in the process.
Similar requirement is observed in the community and support services as van der Aa et al.
(2016) mentioned it is important for any person to be aware of his/her rights and responsibilities
for their own wellbeing. Therefore, it was an important step to support the individual by
providing educational sessions with the aim of making them aware of their concerns and
needs.
Role of health, care and support service practitioner
With increased life expectancy, the number of older individual is increasing progressively
in the United Kingdom as well as in the entire world. However, due to the lack of infrastructure
to support such individual with their long term care, it becomes difficult for such individuals to

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manage and recover their illness (Reiss-Brennan et al. 2016). In such situation, care and support
facilities and professionals provide such individual with support so that they could undertake
their activities of daily life, could help them to develop skills for their improved and recovered
condition and increase their ability to prevent further adverse condition (van der Aa et al. 2016).
Therefore, the role of such professional in the care and support process in person centred care is
crucial. It is their duty to provide the patients with effective intervention increase their ability to
resilience and delivered person centred care with autonomy, compassion and respect for the
person. Further, it is the responsibility of the carer to maintain the person’s ethical
considerations, his cultural preferences so that in the process of care his dignity and individuality
could be kept integrated (Reiss-Brennan et al. 2016).
The way individual involvement define the care pathway
Care pathway or the action plan for care, associated to healthcare, community care and
support care is based on the improvement plan, for individuals and their care process, so that the
process, its efficiency could be increased and the patient satisfaction could be improved
(Wildman et al. 2016). Therefore, with the aim of enhancing the care process and its efficiency,
care pathway primarily maintains three crucial areas of the care process such as quality, safety
and efficiency. Both care professionals and individual included plays pivotal role in determining
the care plan in the person centred care as it is the responsibility of the person seeking care to
deliver their needs to the care professionals (Carmont et al. 2018). They could involve in the
process by providing their lifestyle, their hobbies that helps them to be positive in stressful
situations, their food and diet preferences so that these aspects could be included in the process.
Further, in healthcare, the patients should inform the professionals with information about their

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allergy, their medication history, and their addiction habits so that care professionals could
provide them with strategies to cope up with any adverse situation (Wildman et al. 2016).
Differences in care assessments across the integrated care pathway
Care pathway in integrated care process is termed as the integrated care pathway which
could be defined as the process in which all the stakeholders are provided with details of the
process and then they are provided with guidelines of the process. Based on these guidelines and
processes, client and carer relationship is developed for the improvement of the individual’s
health and mental condition (Carmont et al. 2018). In this care process, clinical records,
documents of previously obtained care, and facilitation of the outcomes for the quality
improvement are done. Therefore, this care pathway of integrated care system is different in
several aspects from the conventional care pathway for health improvement of the patient
(Martin and Manley 2018). Multidisciplinary audit is an integral section of this care process so
that individual involved in the care process could be provided with the opportunity to take part in
the care process. Besides this, this care plan pathway helps the multidisciplinary team and the
person involved in the care so that they could communicate with each other and effective care
could be formulated for the benefit of the patient (Sadler et al. 2018). Further, the efficiency of
the integrated care process could be understood from the fact that this pathway involves less
paper work, enables the patients to learn about care process, preventive measures and enhances
the skill of carers by providing them the individual’s perspective of the care process (Carmont et
al. 2018).

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LO 3: Impact of own relationship with the individual and multidisciplinary team members
Leadership to determine own role while dealing with individual and multidisciplinary team
In person centred care, the role of multidisciplinary team is most crucial as in integrated
health and social care process, a team works together towards the benefit of the individual
seeking care. Further, it also imparts the process with holistic, ethically compatible and
comprehensive approach (Ellis 2018). Therefore, with a clear understanding of own role in the
care process, it is important to comply with the other team members and others to enhance the
quality and compatibility of the care team involved in the process. The leadership style which
imparts such quality of performing in and with the team is termed as ‘participative leadership’
(Schaubroeck et al. 2016). In this process, all the staffs of the multidisciplinary team are
provided with the opportunity to provide their idea of the situation, and then provide them with
own idea so that every individual and their role in the health, care and support situation could be
provided. Further, this leadership process is also known as democratic leadership in which all the
members involved in the health, support or care process, could work together to provide the
individual seeking care with holistic and integrated care (Edmondson and Harvey 2018).
Responsibilities of information sharing between multidisciplinary teams
The primary role of people working in multidisciplinary teams is to use their wide range
of knowledge, skill and understanding of facing and handling such situation, and then inform
them to team members, the client and their families. Hence, information and information system
plays an important role in this aspect (Edmondson and Harvey 2018). Further, this responsibility
is shared among all the professionals working in care, health and support facilities so that people
with physical and mental ailments could be provided with holistic care. Responsibility of

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information sharing however depends on the type and degree of information which could be
shared to the people involved in the care as several information could increase their physical or
mental complications (Schaubroeck et al. 2016). Hence, the responsibility of information sharing
should completely be decided by the leader or manager of the team and all the team members of
different disciplines should follow the leader to maintain the accuracy and effectiveness of the
care process (Chiu et al. 2016).
Competent and autonomous leadership in information sharing
Similar to people seeking support, health and care in integrated care facilities, each care
professional are different and depending on their ability to unite and work for a single goal with
people of different stream, effectiveness of the entire process depends. Autonomy, competent,
ability to provide shared goal and developing mutual trust are among few roles and competencies
that the leadership of multidisciplinary team should possess (Schaubroeck et al. 2016). Further,
these competencies are important to provide different individuals seeking different intensity of
care with effective and accurate care as the team shared the single goal based on individual’s
need and requirement. Autonomy is the aspect of personality that makes the leadership able to
work within a team of different abilities and maintain each of their uniqueness. However, it is
also associated with application of strategies that could help to achieve the shared goal in spite of
having resistance about it by any of the team members (Edmondson and Harvey 2018).
Therefore, it is importance for the leadership to stay competent to the care plan pathway
developed for each of the patients and then implement them to achieve the shared goal of the
person obtaining care in such integrated facility (Chiu et al. 2016).

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Own personal growth and development in supporting an individual
While working for any individual, seeking access to quality integrated care to meet their
own needs, the care professionals also possess several opportunities to achieve growth and
development for their own practice. While working with any aged individual seeking continuity
of care, care professional in integrated care process helps to transform the care process and
provide them with complete rights and responsibilities of their care process (Schaubroeck et al.
2016). This is achieved by applying educational and training session, sharing information and
applying unconventional healthcare approaches so that the patient could be provided with
physical, mental and emotional care or support (Chiu et al. 2016). This provides the
professionals with the ability to apply ethical consideration of care, professional code of conduct,
person centred care or family centred care. Further, while leading a multidisciplinary team
involved in the care process, professionals are able to implement their leadership and
management competencies and hence, effective communication is ensured within the care
process. Therefore, the scope of personal growth and development is higher if integrated care is
provided to people with a multidisciplinary team approach (Edmondson and Harvey 2018).
LO 4 :The need for person-centred communication in implementing person-centred plans
Different communication methods used in person centreed care
Communication in care process is an important and indifferent aspect of care eliminating
which could adversely affect the patient condition (Wildevuur and Simonse 2015). The primary
strategy of care professionals while working in integrated care process are providing the patient
with open ended questions to describe their needs and their concerns, provide the patient with
uninterrupted time to comment on the process and then listen to the patient effectively to

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maintain flow of information from client to the care professionals (Zoffmann et al. 2016).
Further, application of communication in person centreed care provides the client with feeling of
valued, ease and controlled and hence, they are able to accept all the interventions for their
benefit. There are three type communications which could be applied in the care process. These
are applied both for client to carer and carer to carer communication (Wildevuur and Simonse
2015). The communication types are non-verbal communication, interpersonal communication,
and oral and written communication which could be used to communicate with individuals
seeking support or care and the multidisciplinary team members so that effective and substantial
care could be provided to the client. Further, these also maintain the flow of information and help
to share that information within the multidisciplinary team to maintain patient’s integrity and
autonomy (Moore et al. 2017).
Appropriate communication strategies in identifying and responding to the needs
As per the World Health Organisation the strategic framework which should be utilized
by the integrated care system, should include several properties such as accessibility, actionable,
credibility and trusted, relevancy, understandable, and timely (Wildevuur and Simonse 2015).
Involvement of these aspects could help the care professionals to provide them with ability to
understand the specific needs of the person as well as the staff to enhance the quality of the care
process. The communication with individual should include understanding their communication
preferences, language and cultural preferences, recognizing their tendency to understand care
and associated risk, understanding the cultural needs and socio-demographic characteristic of the
person (Sullivan, Mannix and Timmons 2017). Further while listening to them, the care
professionals should listen to their opinions, their enquiries, their concerns and converse with
them for effective solutions so that care and its efficiency could be increased. Further, through

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audio-visual, visual and person centred education and training session, communication regarding
patient education would be developed (Moore et al. 2017).
Maintaining professional boundaries while communicating in integrated care
It is important for the integrated care professionals to maintain their professional
boundaries so that active and effective care could be ensured with patient’s integrity. These
boundaries are means of protecting the information and details of the patients so that protection
to both the client and care professional could be provided (Wildevuur and Simonse 2015). With
healthcare worker, it is important for the social care workers to maintain the professional
boundary so that professional relationship between client and professionals could be maintained
(Sullivan, Mannix and Timmons 2017). Therefore, while working in integrated care process, care
professionals should understand their own limits prior to communicate with client and stick to
their set limits. Further, they should not allow any team member of multidisciplinary team to
overcome their limits. Moreover, effective and direct communication method should be used so
that while communicating with clients, they could develop the professional and ethically
competent relationship in the integrated communication system. Further, these policies should be
applied in the multidisciplinary team members so that autonomy and integrity of the team
members could be maintained (Chiu et al. 2016).
Analyse own capacity for positive and person-centred risk-taking
While working in integrated care process for clients who seen continued and effective
care process, such situations may arise when the ability and capacity of the care professionals in
maintaining positivity or undertaking the risk of person centreed care could be assessed
(Chouvarda et al. 2015). Hence, the care professionals should possess these abilities and they