Analysis: Socio-Environmental Sustainability of Food Delivery Services

This report presents a comprehensive analysis of the socio-environmental sustainability of food delivery services, with a specific focus on Uber Eats. The study begins with an introduction to the rapid growth of the food delivery market and the increasing demand for these services, particularly among young professionals. It then delves into the company background of Uber Eats, highlighting its target market, competitive landscape, and commitment to sustainability initiatives. The report explores the project background, aims, and scope, emphasizing the three pillars of sustainability and the importance of addressing socio-environmental issues within the food delivery sector. A thorough literature review examines the importance of food delivery businesses, the concept of socio-environmental sustainability, and various modes of transport and technologies used. The methodology includes an analysis of the current system and operations, evaluating popular food delivery models and operational protection approaches. Expected outcomes include identifying technologies to enhance profitability and sustainability, and providing solutions to operational challenges. The report concludes with a structured overview, detailing the thesis structure and the content of each chapter, providing a clear understanding of the research's scope and objectives.

SOCIO-ENVIRONMENTAL
SUSTAINABILITY ANALYSIS OF FOOD
DELIVERY SERVICES

Abstract
In modern market businesses of food delivering has been increased rapidly due to high
demand and growth. It is an undergoing rapid change as new online platform race to capture and
grab the market position. Study has bee concluded about the company that Uber eats is the best
option for delivering food services, majorly they target their customers like corporate climbers
whose age around 23-24 who mostly single and stay away from his families for job purposes.
The scope of the study has been clearly mentioned the system more clearly defined and
logistically corrected to understand the main purpose to measure the benefits in food delivery
system. Study also conducted secondary research data by supporting Literature review where the
data has been collected from journal, books, internet etc.

Table of Contents
CHAPTER 1: PROJECT BACKGROUND AND SIGNIFICANCE..............................................1
1.1 Introduction......................................................................................................................1
1.2 Company Background......................................................................................................1
1.3 Project Background..........................................................................................................2
1.4 Project aim........................................................................................................................3
1.5 Project scope.....................................................................................................................3
1.6 Expected Outcomes..........................................................................................................3
1.7 Thesis Structure................................................................................................................4
1.8 Concluding Remarks.......................................................................................................6
CHAPTER 2- LITERATURE REVIEW.........................................................................................7
2.1 Introduction......................................................................................................................7
2.2 Source of Literature..........................................................................................................7
2.3 Review of Literature.........................................................................................................8
To determine the importance of food delivery businesses in current competitive market.....8
To investigate the concept of sociology environmental sustainability analysis of food delivery
services ..................................................................................................................................9
Determine the demand services and sociology environment sustainability.........................10
Limitations of current approaches........................................................................................11
Identifying the concept of sustainable food system development........................................11
Sustainability approaches that must be considered by the food services business ..............13
To analyze the deep understanding on Socio-Enviornmental sustainability of food delivery
services.................................................................................................................................14
To determine the different modes of transport that are available for food delivery.............15
To analyze the different technologies and online applications for food delivery system....16
To identify the issues found in operational activities of food delivery system....................17
2.3.1 Overview.....................................................................................................................18
2.4 Discussion.......................................................................................................................19
2.5 Project Methodology......................................................................................................19
2.6 Concluding Remarks......................................................................................................19

CHAPTER 3-CURRENT SYSTEM/OPERATION ANALYSIS.................................................20
3.1 Introduction....................................................................................................................20
3.2 Analysis..........................................................................................................................20
3.3 Operation analysis..........................................................................................................22
Popular Food Delivery Models............................................................................................23
Operational Protection approaches.......................................................................................23
Conclusion............................................................................................................................25
REFERENCES..............................................................................................................................26
APPENDIX....................................................................................................................................29

CHAPTER 1: PROJECT BACKGROUND AND SIGNIFICANCE
1.1 Introduction
Services are nowadays had turned out to be intangible products which cannot transferred
any of possession or ownership, nor they can be sold out. But they are coming into the existence
of being consumed and bought at a point of time. In many of the article have stated that service
cannot be stored or transported from one person to another person. On the other hand the
delivery system are the services that have the specialty of delivering to information structure
through the use of internet in transformation form such as applications, social media etc. Many
articles and studies has been discussing the feasibility of food delivery startups (Baer and
Gallois, 2018). With the increase number user of the technology, more are more of the user are
ultimately engaging into the digital sector. Digital technology has just started growing, it will
continue to grow at a rapid rate and with the effect of this so will the various other industries,
including the food delivery industry. Sustainable development is the notion of achieving
economically and socially desirable solutions while at the same time ascertaining ecological
sustainability. So from the studies, it has been found that due to inconvenience or challenges the
chances of profits almost depends on the availability of resources like delivery boy, very
minimal reach, dependency on workers. On the same side, with the help of developing new
technologies and devices that makes the process easier and smooth in which both restaurant and
customer can handle and manage the order. This business opportunity will make the things more
improper and effective learning growth (Retamal, 2017). It provides convenience to both the
parties apart from other facilities like choice, deliveries, availability etc.
1.2 Company Background
The company is in the food industry sector. Uber Eats is an American Online food
ordering and delivery platform for those customers who fails to reach restaurants and at food
outlets. Basically it is take away business who rapidly growing these days. In all the seriousness
the report on Uber ears have result test the company as the wackiest and the most popular
delivery system in UK. Now a day the people are getting very specifics about their particular
orders and the company Uber eats have revealed themselves as the unique requires in the last
years. The company is famous for its continues modification just make their customer more
happy form the services. The company have also target the market with the entrance of its new
services termed as dine in which has appears to be next level from delivery and pick up
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options . Hardcore foodies is the another target customers of the company who always find some
new food or offers on food is available (Dunlap and Brulle, eds., 2015). Whose age is around 25-
40. the hardcore foodies have believed that there is pure love than the love for the food they are
having . They are intrinsically and romantically have the attachment with their food. Other than
that, Uber Eats also target families, share house students. In terms of company competitors so
this sector consists low market share concentration with the four leaders controlling below 40%
of food courier industry revenue. This business opportunity will make the things more improper
and effective learning growth. Uber eats uses its own ride and customer data to target its
marketing by location, destination and time of day to grow orders more efficiently, according to
a senior executive at the company (Retamal, 2017). Foodora commits to sustainable food
delivery with three tire environmental plans and improving the best effective learning material
goals. The company is try to give the 'OPT-IN' or 'OPT-OUT ' of cutlery from the participation
restaurants partner. The company is having this modification as this will help the company well
its customer to have ownership in having reduction of waste. The delivery service all over the
world hare currently working toward a common goal as to have reduction is use of plastics by
set target of 30% and roll on to this initiate out to all restaurant partners by the end of tear.
1.3 Project Background
This present project has been based on the case study of food industry and identifies the
Socio-environmental sustainability analysis of food delivery services. There are basically the
three pillars prevailing as the powerful tools which have the proper definition of the issues of
sustainability problems. At the core of sustainable development is the notion of achieving
economically and socially desirable solutions while at the same time ascertaining ecological
sustainability. This project has been discussed the fact that makes the study more interesting and
influencing. Other than that, the study further explains about the method used to by the case
company to have the proper implementation of Socio- environmental sustainability analysis of
food delivery services . This study also analyses some issues found in the process of food
delivery like networking system, government policies, logistical issues, unreliable mechanism
etc. therefore this project will help to summaries the concept of food delivering (Marquart-Pyatt,
2015). Also the study will collect some data through secondary resources to explains the more
effective and learning outcomes. This project intend to look more deeply and about the problem
which affect the operations of the company.
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1.4 Project aim
Aims : “To analysis the Sociology-Environmental sustainability of Food Delivery Services”: A
Case Study base on UberEats.
Objectives
 To analyze the deep understanding on Socio-Enviornmental sustainability of food
delivery services.
 To determine the different modes of transport that are available for food delivery.
 To analyze the different technologies and online applications for food delivery system.
 To identify the issues found in operational activities of food delivery system.
1.5 Project scope
The scope of this study makes the system more clearly define and logistically correct to
understand the main purpose to measure the benefits in food delivery system. This thesis help to
improve the business quality system and more encouraging employees for the same. The is will
also help the company to have he critical thinking over the overall system which will make the
clarification in the environmental stability and the social stability as giving lower carrying
capacity to the Socio - environment can have the effect of lower quality of goods delivered by
social system and the less output the economic system can have in production. This makes the
overall study more valuable and productive (Retamal, 2017). The scope of the project is as it
will help the company to have the analyses the different nodes of transportation which can be
available for company to attain to goals and objectives. With the mode of communication
improved to even include the shot code text and prompt response by deep discussion. This mode
of the things are more clearly effective and generating high work performance.
1.6 Expected Outcomes.
Expected outcomes the project intends to look at the projects intricately talking about
they are a problem and how they affect the operations of the company. It makes the study more
effective and generating high proficiency goals and outcomes. The main purpose of this present
study is to elaborate the in depth knowledge of the following ways to determine the more
information. The study also overlook on the issues or some factors which might impact the
overall business performance. The outcomes of the report will be that the company will be able
to identify the various technologies that can be used to increase the profitability and
sustainability (Marquart-Pyatt, 2015). The most of the expected outcome of report is more have
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solution regarding the challenges faced by company is further development. There will be
identification of the various technology which can be used to solution techniques, develop
solutions, and implement the selected solutions. To achieve the desired positive transformation in
the organization properly, it is not sufficient to find the right ideal solution.
1.7 Thesis Structure
CHAPTER 1: This chapter of the thesis summaries the brief outline of all the chapters
and also define the leading business. This structure mainly tells about the purpose of study,
expected outcomes, expected benefits, background etc. basically, it will present the blue print of
all the upcoming elements. This will make the readers having the clears understanding what does
the report is all about along with basic understanding of topic. Reader can easily understand
about the whole study by taking from this chapter.
CHAPTER 2: Once the introduction chapter completed, the next chapter would be
literature review which is the most essential part of the thesis (Wong, 2018). This chapter of the
study review on the topic of the research which support the theoretical argument being made and
demonstrate that that the author has a grasp of the major ideas and findings that pertains to his or
her topic. Literature review is totally based on secondary research that helps to clear more topics
and queries rise by the researcher. These tasks make the study more valuable and strong.
CHAPTER 3: Current system operations analysis is the part of the study. This chapter
further using tools and techniques to measure the great possible action plans to better accomplish
the project aims and objectives (Marquart-Pyatt, 2015). This operational analysis is having the
study of the operation system with the specific aim of identifying the opportunity for further
improvement. Operational analysis will help in having the examination of the current
performance which the respect of the established cost, schedule and the performance
parameters.
CHAPTER 4: Next chapter is about consideration of alternatives solutions which makes
the study more complicated and influencing the business situational task. The development of the
solution will have the best way for satisfying the requirement which have the inclusion of the
procedure and the option which will help in meeting the requirement and implementing of
solutions. This will makes the report ore structured to have the development of solutions.
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CHAPTER 5: this section of the thesis tells about the development of solutions in order
to accomplish the objective of the study (Wong, 2018). The solution development is the process
of having the determination over the best ways of the solution which states the maximum of
objective of the company as to achieve the aim of the report. The solution will have the
company also to have the best implemented way as to achieve various goal and object of
organization with inclusion of Socio- environmental sustainability.
CHAPTER 6: This chapter of the study implement the solution taken by the previous
chapter for resolutions. This practices has been done through this chapter. The process of the
implementation of solutions concealed all aspects of project execution from strategy and
Conceptualization, through initiation, planning, execution (Marquart-Pyatt, 2015). The
implementation of solution will help in having the desired positive transformation in the
organization properly. These will have all the setting up of standers , policy and the condition
necessitate for the organization in the achieving all aim and objective with available
information and resources.
CHAPTER 7: The next chapter of the thesis will talk about the testing and evaluation
which helps to address the operational issues and challenges. Testing and evaluation techniques
are assisting in developing the action oriented task for better development growth. It helps to
determine the long lasting work objectives to effectively manage and get the best outcome for
the study outcomes. Further in this chapter study covers the evaluation techniques like control
techniques.
CHAPTER 8: Next chapter which is eight will further evaluate and analyze the cost
benefit analysis and give the best strategies to the company which is less costly and high
efficient. Cost is the major part of the organization which clearly mentioned the high growth
opportunity in different business context.
CHAPTER 9: This is the last chapter of the study which will be talk about the summary
of the research. This research will better helps to control the high effective generating task to
analyze the final outcomes.
Table: Structure of the study.
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1.8 Concluding Remarks
It has been concluded from the above chapter that what the whole study has been covered
in the research. Also, the research summarized the concept of sustainability in food delivery
businesses. Study also discussed about the issues which discussed in the whole city.
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CHAPTER 2- LITERATURE REVIEW
2.1 Introduction
Literature review is the source of gathering data through secondary sources where the
researcher collects data through internet, journals, books. Secondary information data is very
essential and crucial for the research that helps in accomplishing the project aims and objectives.
Such as present research has been based on to identifying the socio environment sustainability in
food sector organization. In food sector research has been taken Uber Eats which is American
well know company who provides home delivery services. To further conduct the study
researcher would have been taking next towards the second chapter of the research which is
literature review. In this section study will cover the topics like the concept of socio environment
of food delivery. Also, it outlines the factors affecting the operation of food delivery system to
the companies (Brockgreitens and Abbas, 2016). This business makes the study more effective
and clearly mentioned the best source of outcomes. Also, the study covers the topic to
recommend new tactics and methodologies for the development ODF food delivery services that
better understand the things in a better way.
2.2 Source of Literature
Literature review is the secondary research which gathered information from different
researches which is already has been done through different manner. There are different kinds of
sources of literature review like primary sources for the literature, secondary sources for the
literature, Tertiary sources for the literature etc. Primary research tools are reports, theses,
Emails, Conference proceeding. Secondary sources tools are Journals, books, Newspaper and
some other government publications. On the same side, tertiary sources for the literature review
examples are Indexes, Databases, Catalogues, Dictionaries etc. so in order to conduct this
research (Chaparro-Africano, 2019). Researcher has been chosen secondary research tool for that
the data has been collected from journals, books, company websites etc. such research techniques
will help to identify the socio environment impact on the food delivery businesses. Such business
can also help to declare the best services and target to measure and analyse the best sources of
data to analyse the effective working outcomes.
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2.3 Review of Literature
To determine the importance of food delivery businesses in current competitive market.
With the view of evolving technology day by day, there is the high level of in of the
inline food ordering system in the present food industry to have the endurance in current market
competitive and the serve the customers in the best possible ways. In comparison with main
competitors in market segments, it has remarkable development in food variety, customer
retention, and its existence of many opportunity around the city that turned out to be beneficial
for it a lot in branding strategy. As per the veiws Jolink, and Niesten, (2015) that after
discussing the idea for consultation, it is interesting to gain principle customer understanding
whether they are familiar with this restaurant concept, their insights of cuisine experiences,
perception and satisfaction that contribute tremendously in planning and improving service
quality. According to Yeo, Goh and Rezaei, (2017) the app bases online system has been turned
to be the revolution in modern world . It has allowed the customers to have the order online
food's just on a single click. The author stated that with the help of online process there us
boost in food sales and fully automated company. As per the view of author there is the fastest
development in growing marketing strategy to gain more of competitive advantage . On the other
hand the contradicts that the company have food as there customers are not still happy with the
sustenance of company. The author added that the reason being the stratification can be there as
people are still have the business with their own schedules .
As per the view of Yeo, Goh and Rezaei, (2017 the company have the reduction in
operating cost which has help the company to have launch for more initiatives and sty ahead in
competition. The author also stated that the company have developed the online profile system
which directly or indirectly have the development of profile of their potential customers in terms
of the education , income level and their taste and preference. This will help the company to have
the doing of thousand of thin with product such as offering more of offers. The online payment
has added the cherry on cake for the business as the most of the customer have the interest in
payments . This helps the have the efficient is payment gateways so the order management
system can work more smoothly. According to author An Online Food Ordering system opens
up the pool of opportunity among customers. While the SERVQUAL has been applied as a
benchmark in service quality measurement across different industries and countries, several
researchers have criticized heavily this approach from theoretical and practical view . They have
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