This report analyzes the workplace sustainability policy for the Melbourne Call Centre (MCC). It details the scope of the policy, emphasizing environmental and societal benefits, and outlines required information gathering and stakeholder consultation. The report identifies appropriate strategies, establishes goals and objectives, and recommends policy options, including organizational chart changes and IT requirements for sustainable management. It also covers policy implementation, promotional materials, and communication strategies. Furthermore, it presents a summary outline, implementation timeline, staff responsibilities, and monitoring systems. The report concludes with a discussion of continuous improvement and a report to the CEO, offering a comprehensive overview of the MCC's commitment to sustainability and its practical implementation.