Evaluating Sustainable Change Management in the Hospitality Sector

This presentation delves into the crucial role of leadership and management within the hospitality sector, emphasizing the significance of sustainability. It examines the impact of sustainable leadership, exploring how it influences organizational practices and outcomes. The presentation analyzes the effects of change management, particularly in response to challenges such as the COVID-19 pandemic, and discusses how businesses like Brewers Fayre and Premier Inn have adapted. It also highlights the importance of sustainable tourism and its appeal to customers, focusing on how businesses can reduce waste and attract a larger customer base through sustainable practices. The presentation concludes by summarizing key findings, reinforcing the importance of leadership and management in achieving sustainable practices and organizational success.

LEADERSHIP AND
MANAGEMENT FOR
SERVICE INDUSTRIES
T h e P o s i t i v e I m p a c t s T h a t S u s t a i n a b l e
D r i v e n L e a d e r s h i p A n d M a n a g e r s C a n
H a v e U p o n A D e s t i n a t i o n ?

Content
• Introduction
• Comparing and Contrasting between Brewers Fayre and Premier
Inn
• How these Changes affect Management Sustainability
• Evaluate How Sustainable Change Management and Leadership
Skills in Service Sector has responded to using Sustainable Tourism
• Conclusion
• References

Introduction
• Leadership introduces as an art of motivating and inspiring people or
group of person towards accomplishment of common goals.
• Management refers to the process of planning, organizing, decision
making, motivating, leading and controlling the physical, human, finance
and information resources of a business to reach its goals in effective and
efficient manner.

Positive Impact of Sustainable
Leadership
• Brewers Fayre is a hospitality industry that is present in 161 locations
across the UK. The brand is known for serving the British pub food and
Sunday Carvey. Due to COVID, organisation has to face many problems
that create a huge impact on their performance and growth.
• Premier Inn is one of the leading hospitality industries in UK that
provides various facilities and services to their customers. The Hotel has
its presence in many countries due to which they earn huge profit.

Kurt Lewin’s Change Model
• Unfreezing
• Change
• Freeze

How these Changes affect
Management Sustainability
• The Changes affects the management sustainability as
Hotel has to create a strategies and plans according to
the new change in the Organisation.
• It is important for the Organisation to focus on
implementing the change by producing new plans and
policies that can be followed by the employees.

How Sustainable Change
Management And Leadership Skills
In Service Sector
• The Sustainable change management and leadership skills in
service sector has responded to using the sustainable tourism as
people get attracted to the hotel that perform some sustainable
practices to save the environment and life of their tourist from any
negative resources.

Conclusion
• From the above mentioned presentation, it has been concluded that
leadership and management are important part of hospitality
organisation.
• It has been concluded that sustainable leadership and management
helped hospitality business in reducing of its waste as well as
attraction of larger base of customers within minimum time.

References
• Zarim, Z. A and et. al., 2017. The role of organisational commitment, leadership style, strategic
human resources practices and job satisfaction towards sustainable tourism industry: comparative
study in the UAE and Malaysia. In Leadership, Innovation and Entrepreneurship as Driving Forces
of the Global Economy (pp. 255-268). Springer, Cham.
• Laforet, S., 2017. Effects of organisational culture on brand portfolio performance. Journal of
marketing communications. 23(1). pp.92-110.
• Khan, A. N and et. al., 2019. A study of relationship between transformational leadership and task
performance: The role of social media and affective organisational commitment. International
Journal of Business Information Systems. 31(4). pp.499-516.