Impact of Sustainable Leadership and Management on Hospitality

This report investigates the positive impacts of sustainable leadership and management within the hospitality sector, using the Four Seasons London Hotel as a case study. It begins by assessing classical management theories, such as Taylor's scientific management, and applies them to a service industry context. The report then examines the role of leaders, different leadership and management styles (autocratic, democratic, participatory, and consulting), and the internal and external factors that influence management styles and structures, including employees, capital, technology, customers, laws, and environmental factors. Furthermore, the report addresses the importance of both hard and soft skills in management, and discusses the future management and leadership skills required by the service sector. The report emphasizes the importance of sustainability and the need for hospitality businesses to adopt measures to ensure long-term success. The conclusion summarizes the key findings and highlights the significance of effective leadership and management in achieving organizational goals and customer satisfaction. The report provides a comprehensive analysis of the topic, offering valuable insights into the practical application of leadership and management principles in the hospitality industry.

The Positive Impacts
That Sustainable
Driven Leadership and
Manager can Have
upon a Destination

Table
Table of Contents
INTRODUCTION...........................................................................................................................1
MAINBODY....................................................................................................................................1
TASK 1............................................................................................................................................1
P1 Assess different classical management theories and apply these in a service industry
context.........................................................................................................................................1
P2. The role of leader.................................................................................................................2
P3 Review the management and leadership styles.....................................................................3
TASK 2............................................................................................................................................4
P4. Investigate the internal and external factors that influence management styles and
structures.....................................................................................................................................4
TASK 3............................................................................................................................................6
P5. Hard as well as Soft skills.....................................................................................................6
P6 Discuss future management and leadership skills required by the service sector and how
these can be achieved..................................................................................................................8
TASK 4............................................................................................................................................8
Covered in PPT...........................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
A business organisation requires leadership and management practices in respect to ensure
long-term accomplishment and sustainability. Having a leadership and management style is
important for a company to properly manage their employees. Leadership is the ability to have
the influence of a large team to achieve a common goal through their behavior and personality.
One of the chief worries facing the hospitality industry is sustainability because the hospitality
sector is a prominent sector that subsidises to increasing climate change. Leadership and
management hospitality businesses focus on taking various measures to ensure increased
sustainability. Leadership and management play a key role in ensuring that hospitality companies
move towards sustainability. With proper supervision of leadership and executive staff can be
done within the company to fulfil their responsibilities according to the needs of the company
(Siedel, 2020). The following report has taken in Four seasons London hotel, this hotel is one of
the largest hotels in the world and run their operations in different locations around the world. In
this report the application of the theory of classical management and the role of the manager and
leader are discussed. In addition to these internal and external factors that affect management
style are also being discusses along with the future management and leadership capabilities that
Four Season London Hotel can developed is being discussed too.
MAINBODY
TASK 1
P1 Assess different classical management theories and apply these in a service industry context
Theories of classical management were developed and adopted by the workplace in the
corporate world in the 19th and 20th centuries. Classical management theory is mainly based on
an assumption of employees and the system has only economic and physical needs. This concept
has not properly considered Social needs and job satisfaction. Rather, it is centralized leadership
that determines labour specification, decision making process and maximizing profits margin.
With Implementing these principles in organizational structure four season London leaders and
managers can effectively increase their work capacity and control the management of the
business. The two most important and widely used classical theory are mentioned below
Taylor's Theory of Scientific Management
1

FW Taylor developed the scientific management theory, this theory is important
emphasize maximizing employee performance in an organizational structure. In order to execute
it is essential for a company to effectually inspire by providing their employees rewards and
other performance reviews for maximizing performance at best method. Managers need to make
sure they are guided for Four seasons instead of blaming them for small mistakes they will cut
down on the best performing employees low level of morale and performance (Dhyani, Dimri
and Gairola, 2020). There are basically four different types of basic Principles of Taylor Science
Management Theory that can be carried out in four seasons London Management are as follows-
Principles of Taylor's Theories of Scientific Management
 Instead of using a scientific approach to identify the best effective way to do a task the
research work may be carried out by the "thumb rule" company management.
 Employee can be matched with employee competence instead of assigning work to any
employee organization and be able to train them more to ncrease their ability to work
effectively
 Provide supervision and instruction through regular monitoring of employees efficiency
to ensure that every worker uses is ability in the best way
 Work Effectively assign work between workers and managers to ensure it management
spends their time in the process of planning and training. It allows employees need to
perform their function efficiently.
Four Seasons London managers requires to properly demonstrate their knowledge, skills,
and abilities and assign tasks to each employee with their skills and with its help Management
will ensure less error and by this way Four Season London Hotel manager and leader can ensure
efficacy and effectiveness at the workplace (El-Said, Al Hajri and Smith, 2020) Moreover, the
application of scientific management principles within Four Season London Hotel can
effectively evaluate areas that need perfection. with The assistance of this system will
commendably guarantee upper profitability and productivity.
P2. The role of leader
 The main purpose of a company to direct their operations within the hospitality industry
with the help of this company effectively ensures high level of satisfaction from
customers that can effectively increase market stability and efficiency. To achieve this
statement goal, leader are playing an important role within the organizational structure
2

and adopt leadership style to increase employee morale and motivation at the workplace
and execute their function in the best possible way.
 So leader help Four Seasons London Hotel to assure the highest satisfaction of their
customers. In order to effectively accomplish this proper development there is a need to
promote a positive and work culture because it allows workers to do their work
effectively and their contribution would help the company to achieve the goals in the
best effective way.
 Apart from this there is a very important role of the leader within this hotel by
formulating strategies effectively with that help Four Season hotel to have more
satisfaction from customers can ensured. This leader has the key essential responsibility
to carry out a strategic move with the help of any system the market is moving towards
long term sustainability.
 In In addition, leaders effectively ensure the support of all employees within the company
layout of the respective hotel. For this they carry some kind of leadership style and
execute their responsibilities and role in a well-defined manner (Owen, 2020). And it is
determined that leaders inside the hotel use democratic and authoritarian forms of
leadership according to the prevailing business situation. With the help of this they ensure
better performance flow of activities and activities in the company automatically helps
the company with a high level Satisfaction from their customers.
P3 Review the management and leadership styles
Both leadership and management are an essential element for Four Seasons Hotel London
to function effectively and run functions and operations in the organizational structure. In
contrast to Four Seasons Hotel London leaders and managers use different types of styles to
maximize performance of personnel and organization productivity:
Leadership Styles
While working at the Four Seasons Hotel London leaders within four seasons use
democratic and authoritarian form Leadership style for effectively accomplishing organizational
objectives over a period of time frame. A further description of these styles is defined below:
Autocratic:
The authoritarian form of leadership style enables leaders to successfully unify their tasksThe
decision-making powers must direct the workers towards their action pecific direction rather than
3

considering labor vision. Autocratic leadership style at four seasons the authoritarian lLondon
leaders make sure decisions are made quickly. In addition, by implementing this style within the
hotel’s corporate structure leaders ensure that the task is accomplished in a timely manner and
workers accomplish corporate goals in the best possible way.
Democratic leadership style
The democratic form of leadership style also allows leaders to make comments views of
employees in their daily activities. With the help of this form of leadership style
Leaders in hotels integrate change within the business (He, Morrison, and Zhang, 2020). With
the help of democratic style four-season London leadership style leaders creates a positive and
healthy work A system that simultaneously increases the productivity of employees.
Management Styles
Management styles are called a method with the help of any manager and their roles are
to better manage responsibilities and duties and the functions of subordinates. Some specific
types of management styles mentioned below-
Participation style:
In the participatory style of management manager engage and involves the employees in
day to day business activities and even in the decision making process too. This style is
effectively carried out by the manager of London Four Seasons for increasing the level of
motivation among employees and influencing corporate in execution goals in the best effective
way.
Consulting style:
According to the advisory style, managers carry out the opinions and opinions of
subordinates, but the decision-making power is in their hand only. In contrast to the Four seasons
London with the help of these types of management styles managers will increase loyalty from
their employees towards the system (Sandstrom and Reynolds, 2020). This further creates a
sense of empowerment within the workforce, this effectively led to bugs and errors underneath.
In addition to this leader will effectively enhance the view of employees before making a
decision .
4

TASK 2
P4. Investigate the internal and external factors that influence management styles and structures
The business organization directs their operations in this dynamic environment
There are different types of factors that affect the functioning of the system in the environment
plenty of times. There are internal and different types of elements related to this
As an external environment that further influences management styles. This management holds
responsible for effectively assessing and determining internal and external factors of
environment that influences the performance of the company. Below are some of these
Internal factors
There are a variety of factors within the internal environment that affect management
style discussed below: Employees:
Employees are the most important element they have for any company. Thus, they are direct
impact on the performance of a company. Identified as employees of four seasons Management
style is directly affected by this, for example hotel Management will not be able to manage the
plans and strategy that will lead to adverse consequences for the hotel. Therefore, it is essential
that hotel management adopts the best effective form management style considering the
behavioral characteristics and behavior of the employees. Capital:
Finance is the lifeblood cell of every organization that ensure that hotel conducts their
operation in smooth manner without any disruption. This allows them to assess the exact need
for funding for operations should be conducted by staff. The four-season management style is
decided by after estimating the availability of funds, it is very necessary due to lack of funds
formulation of management style with the help of optimal utilization of resources finish it
(Radwan, 2020). The precise availability of funds allows for effective management style
innovation in hotel delivery services.
External factors
There are some external factors that influence the style of management
Technology Development:
It is estimated that continuous improvement in technology is taking place over time. It offers
a unique and innovative look to the market. This factor significantly influences the choice of
5

effective form of management style. Of these, Four London needs to implement new
technologies, which are changing them management style according to technology to get proper
support from them.
 Customers
They act as the market king because the power to influence the growth of the company
belongs to the customers. Four seasons are determined after London management style
expectations have to meet the needs of consumers in line with the current trend. This will enable
hotel to guarantee long-term income with loyal customer base.
 Laws and Regulations:
This external factor focuses on the rules and regulations implemented by government officials
applicable to the business entity operating in the executive branch (Macaulay, 2020). Managers
change their management style and change organizational structures if certain government
regulations reduce organizational performance and can be overcome by change in management
style and organizational structure Environmental Factor-
Above all, the UK's environmental factor is a factor that is detrimental to its air pollution.
They contain hazardous air pollution in the air, which causes approximately 8.1% of deaths each
year due to lung disease and respiratory problems. This is a key factor to focus on in the
hospitality industry for ensuring sustainability within the industry.
TASK 3
P5. Hard as well as Soft skills
Soft skills are called an individual attribute varies from person to person. Although hard
skills are related to professional work skills. There are different types of hard and soft skills is
being carried out in London for four seasons. Some of these are defined below:
Management Time Skills:
Managers at the Four-season London Hotel are responsible for managing different customers and
ensuring that each task is completed in a timely manner. Time management skills are essential
for the respective form as it helps to prioritize and complete various objectives in a timely
manner (Raffety, 2020). In addition to these consistent goals of the respective company, it is
essential that such objective be completed in a timely manner in order to improve sustainability.
6

Communication Skills:
Managers in Four-season London need to maintain effective communication with
employees from a variety of disciplines and understand the needs of consumers through
communication. This translates communication skills into an essential skill for current managers
in the respective organization.
Teamwork skills:
Leaders work with different groups at the hotel to ensure their vision is complete. Four-
season London is an essential skill in relation to hotel teamwork as it effectively manages the
home maintenance team, dining team and other teams to integrate with each other to achieve a
business purpose. In addition to this consistency is a goal that demands cooperation between
each employee. This ability is the current need of leadership to achieve the goal of high
sustainability.
Hard management skills:
Business Expertise: This skill refers to different types of skills related to different sectors of the
service sector. Knowledge and expertise in these areas enable managers to make effective
decisions on a daily basis. This assassination must be carried out not only to increase the profits
of managers and Four-season London, but also to make decisions that lead to sustainable
operations.
Marketing Skills: Digital global marketing at the consumer canter has gained centrality from a
variety of business activities. The respective company managers should have this ability to
enhance the consistent brand image of the company.
Soft Leadership Skills:
Problem solving skills: Talented leaders find unique solutions to various problems and help the
company continue to advance in their business endeavors. In the context of the Four-season
London Hotel, leadership needs effective problem-solving skills because the goal of increasing
sustainability is to take new approaches and launch new projects (Couttee, 2020). These
measures have various obstacles that, if not resolved in a timely manner, prevent the progress of
the company’s sustainability.
Leadership
It is important that the current leadership of Four-season London Hotel has this
capability, which ensures that the company’s consistent objectives are consistently
7

accomplished. This will be accomplished by hotel leaders using problem-solving skills to
identify, eliminate and predict the risk associated with each sustainability plan.
Hard leadership skills
Digital Skills: As the use of digital technology in various business activities increases, it is
important for leading companies to have efficient digital capabilities for businesses. Apart from
this, digital capabilities help the leader at the Four-season London Hotel to ensure optimal use of
technology.
P6 Discuss future management and leadership skills required by the service sector and how these
can be achieved
Future Leadership Skills:
Four-season London leaders can carry a wide variety of skills such as time management,
collaborative work, decision making skills and more. With this help they Can ensure systematic
execution of activities within the company and corporate execution goals at the right time
(Mlynarczyk, 2021). With the proper development of capacity leaders within the hotel can
effectively provide a further enhanced positive work environment for their employees and their
productivity and organizational productivity.
Future Management Skills:
The manager of four seasons will be able to carry out job-related skills for London
With the help of this they can ensure obedience and complete the task in a timely manner and
can ensure work division within the staff according to expertise and interest. This Allows
organizational goals to be accomplished well and effectively. except this the manager can also
effectively evaluate critical thinking with their help and pops associated with each corporate
concept. It allows managers to operate the hotel in the best possible way.
Innovation skills for leader and manager: This soft skill is generally expected from the leader
in the hospitality industry, but has created a future with continuous changes in the business
environment in which service sector companies rely on innovations to make a profit (Anning-
Dorson, 2021). Managers need to develop creativity and innovation skills to live technologically
dependent in the future.
Using advanced technology in training sessions such as AI and VR, the Four-season London
hotel can create this murder with their manager.
8

TASK 4
Covered in PPT
CONCLUSION
According to the above mentioned report, it has been decided that leadership plays a key
role and an essential element that effectively facilitates the growth and development of the
business system. In addition there are different types of internal and external components
significant impact on company performance. There are more different types Management and
leadership style can be carried out by leaders and managers on condition for ensuring that goals
are achieved in a well-defined manner. In addition these leaders and managers can use soft and
hard skills to control
Working group work and increasing the profit and productivity of the company workers.
9

REFERENCES
Books and Journals
Anning-Dorson, T., 2021. Organizational culture and leadership as antecedents to organizational
flexibility: implications for SME competitiveness. Journal of Entrepreneurship in
Emerging Economies.
Chang, C. and Eberhardt, K., 2020. A Chance for Small and Medium-sized Hotels?. The
Routledge Companion to International Hospitality Management, p.401.
Couttee, M.V., 2020. Assessment of the Status and Alignment of Practitioners’ Leadership in the
Environmental Sector. State University of New York at Albany.
Dhyani, A., Dimri, R. and Gairola, V., 2020. Soft Skill-Based Training Model for Employee
Retention. International Journal of Strategic Decision Sciences (IJSDS), 11(4), pp.37-
48.
El-Said, O.A., Al Hajri, B. and Smith, M., 2020. An empirical examination of the antecedents of
training transfer in hotels: the moderating role of supervisor support. International
Journal of Contemporary Hospitality Management.
He, J., Morrison, A.M. and Zhang, H., Being sustainable: The three‐way interactive effects of
CSR, green human resource management, and responsible leadership on employee
green behavior and task performance. Corporate Social Responsibility and
Environmental Management.
Macaulay, M., 2020. Virtue and morality in public administration: values-driven leadership in
public-sector agencies. In Handbook on Corruption, Ethics and Integrity in Public
Administration. Edward Elgar Publishing.
Mlynarczyk, M.J., 2021. WHAT ARE THE BIBLICAL ROOTS OF SERVANT
LEADERSHIP?. Blessed Are Those Who Ask the Questions: What Should We Be
Asking About Management, Leadership, Spirituality, and Religion in Organizations?,
p.139.
Owen, J., 2020. The Leadership Skills Handbook: 100 Essential Skills You Need to be a Leader.
Kogan Page Publishers.
Radwan, H.R.I., 2020. Leadership styles in the hotel sector and its effect on employees’
creativity and organizational commitment. International Journal of Social and Business
Sciences, 14(3), pp.169-179.
Raffety, R., 2020. LEADERSHIP, INNOVATION AND CHANGE. Education System Design:
Foundations, Policy Options and Consequences, p.169.
Sandstrom, J.K. and Reynolds, D.E., 2020. Leading a successful hotel: A look at the general
manager’s ability to utilize multiple leadership styles. International Journal of
Hospitality Management, 89, p.102399.
Siedel, G.J., 2020. Courses on Leadership for Lawyers: Two Models for Teaching Leadership
Responsibilities. Syllabus, Summer, 51, p.4.
10