INF80028 Business Process Management Assignment 2: Automation Report

This report focuses on the business case of the Swinburne Cares Foundation (SCF), a nonprofit organization supporting individuals with disabilities. The report selects the 'New donor process' for analysis, proposing logical automation to improve efficiency. It outlines the benefits, drawbacks, risks, and opportunities of automation within the SCF context. The report also explores the scope of automation for addressing current process issues and problems, presenting an automation plan, assumptions, and limitations. The conclusion emphasizes that automation will facilitate better service processing and efficient business operations. References and an automated logical design model are included as supporting documentation. The automation plan will be implemented in various phases through proper planning and determining the requirements. The requirements will be gathered from stakeholders and plan for introducing automation will be approved from them to ensure success of the plan.

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Unit code and name: INF80028 – Business Process Management
Assessment number: Assignment 2 Part 2
Due date and % weighting: 29th Oct. 2018 @ 9:00 am AEDST, 15%
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of my belief, no part of this assignment has been copied from any other student’s work or from
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LOGICAL AUTOMATED BUSINESS PROCESSING
Executive Summary
This report is focused on the business case of Swinburne Cares Foundation (SCF) that is a non-
profit organization for providing support to individuals who are affected with disabilities. In this
report, one of the business process of the organization has been selected that is “New donor
process”. It has been determined that logical automation of the business process will help to
achieve better benefits. Hence, the discussions are provided in this report to demonstrate the
benefits, drawbacks, risks and opportunities of automation. Further, the scope of automation for
solving the currents issues and problems in the business case are also highlighted for better
understanding and efficient processing of the business operations.
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Table of Contents
Introduction......................................................................................................................................3
Benefits, drawbacks, risks and opportunities of automation...........................................................3
Automation as a process improvement option for the case.........................................................4
Scope of automation for solving the case current process issues and problems.............................4
Automation plan..............................................................................................................................4
Assumptions and limitations............................................................................................................4
Conclusion.......................................................................................................................................5
References........................................................................................................................................6
Appendix – Automated logical design model.................................................................................7
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Introduction
In this report, the focus is on one of the business process “New donor process” of a not-
for profit organization “Swinburne Cares Foundation”. The organization is associated with
providing support services for individuals having disabilities. It has been identified that there are
various issues and problems existing in their current business process and implementation of
automation will help them to achieve desired goals.
Benefits, drawbacks, risks and opportunities of automation
Benefits
 More focus could be given by the employees on customer service rather than
small tasks.
 Multiple systems could be integrated together (Kiedrowicz & Waszkowski 2015).
 Tasks could be assigned dynamically.
Drawbacks
 Employees may fear losing their jobs thus oppose the implementation of
automation.
 The costs associated with investment is high and desired benefit may not be
achieved.
 Loss of flexibility as workflows, tasks as well as processes may require
modification.
Risks
 Difficulty while integrating various systems as well as tools.
 Fear of job loss and cutting out human resources from an organization (Makarova
& Shchenyatsky 2017).
 Constant monitoring is required for business process automation.
Opportunities
 Improved allocation of workforces.
 Reduction in costs and human errors.
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 Better collaboration among the team members.
Automation as a process improvement option for the case
In the particular case provided on SCF (Swinburne Cares Foundation) it has been found
that automation is an option for process improvement within the organization. The organization
operates with the help of funding from government, donations from individuals as well as
various organizations. The automation will help to achieve the organizational excellence and
improvements in business process.
Scope of automation for solving the case current process issues and problems
Automation could be employed in the organization to resolve the issues and problems
within the existing business process. The improvements could be easily gained through
automating the new donor process. A new donor could be automatically enrolled with
organization without the need to get approval for accessing the services.
Automation plan
The automation will be implemented in organization in various phases through proper
planning and determining the requirements. The requirements will be gathered from stakeholders
and plan for introducing automation will be approved from them to ensure success of the plan.
The deployment of automation will be carried only after approval and a feasibility study will be
carried out in terms of cost and resources.
Assumptions and limitations
Assumptions
 The logical automation of their business process will help the organization to
resolve their issues and problems.
 The efficiency of the organization could be improved through logical automation
of the new donor business process.
Limitations
 The costs for implementing automation is much higher than usual business
process.
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 The implementation of automation may be opposed by the employees.
Conclusion
From the overall discussions carried out in this report, it can be concluded that logical
automation of “New donor process” will help the organization to achieve benefits and
organizational excellence. The implementation of automation in the business process will
facilitate better processing of services and effective management of the business operations. The
new business process model attached in the appendix illustrates the modifications that will be
done in the existing new donor process within the organization. In this report, the illustrations
has also been provided on the benefits, drawbacks along with risks and opportunities of
automation in business process.
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References
Kiedrowicz, M & Waszkowski 2015. Business rules automation standards in business process
management systems. Information Management in Practice,(eds) BF Kubiak and J.
Maślankowski, 187-200.
Makarova, K. N, & Shchenyatsky, A. V 2017. Evaluation of Stages Efficiently for
Implementation of the System of Business Process Automation. Bulletin of Kalashnikov
ISTU, 20(3), 57-61.
Rymarczyk, T, Cieplak, T, Kłosowski, G & Rymarczyk 2018. Design of data analysis systems
for business process automation. Informatyka, Automatyka, Pomiary w Gospodarce i Ochronie
Środowiska, 8.
vom Brocke, J, Zelt, S & Schmiedel 2016. On the role of context in business process
management. International Journal of Information Management, 36(3), 486-495.
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Appendix – Automated logical design model
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