BUS708 Report: Statistical Analysis of Sydney Airport Services

This report provides a statistical analysis of Sydney Airport in comparison to Brisbane and Melbourne, with an appraisement of Air New Zealand, Cathay Pacific, and Singapore Airlines. It utilizes two datasets: one with flight information from 2003-2018 and another with traveler reviews. The analysis includes flight distribution, hypothesis testing using t-tests and chi-square tests, and graphical displays of customer satisfaction parameters. The findings indicate that Sydney Airport leads in several areas such as pick-up zones, parking, cleanliness, and Wi-Fi, but lags in eateries and staff friendliness. The report concludes with recommendations for Sydney Airport to improve its services and suggestions for future research, including creating a decision framework based on passenger numbers and survey elements to predict airline frequency and assess customer gratification.