This report investigates staffing challenges at the Sydney Harbour Marriott Hotel, focusing on issues between new and existing staff. The research involved a face-to-face interview with an experienced employee to identify key problem areas affecting hotel service quality. The interview revealed communication gaps, differences in working styles, and a lack of introductory sessions for new hires. The report analyzes these issues, proposing solutions such as introduction sessions and training programs to improve employee collaboration and mitigate conflicts. The conclusion emphasizes the use of primary data collection to identify risks and the importance of implementing mitigation strategies to enhance the hotel's operational efficiency and service delivery. The report references several sources to support the findings and recommendations.
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