Sykes Holiday Cottages Resort Development Communication Plan

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Business Communication
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Table of Contents
Assignment 1...................................................................................................................................3
Introduction......................................................................................................................................3
LO2 - Identify common challenges and barriers to effective communication;...............................4
LO3 - Devise and develop strategies for overcoming communication barriers;.............................5
LO6 - Demonstrate awareness of cultural influences on communication and negotiation.............6
Conclusion.......................................................................................................................................8
Reference List..................................................................................................................................9
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Assignment 1
Introduction
The task will include the different barriers in the path of communicating the strategies and
activities in a proper manner within the Company. The specific strategies and activities will be
developed in accordance with the practices and policies followed within the Company. The task
will involve the making of a two page poster in which Sykes Holiday Cottage will be planning to
open a beach side resort in Colombo, the capital of the country Sri Lanka. The task involves the
mentioning of Sri Lanka as a most favoured destination to develop a resort in the beach of Sri
Lanka. The country of Sri Lanka boasts of the beauty and the resort being established aligned
with the security develop for it to implement the various strategies and activities.
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LO2 - Identify common challenges and barriers to effective communication;
According to Trenholm (2017), the common challenges and barriers to effective communication
that exists are improper communication that goes on between the sender and receiver of the
messages. The resort being built has to be built in such a place where accessibility of the place in
relation with the availability of the facilities and services of the resort will be taken into account.
The challenges posed by the facilities of transport being available for the visitors to go to the
resort also tends to hamper the services and facilities associated with the resort in Sri Lanka.
According to Barak (2016), the common challenges and barriers to effective communication that
includes the use of the local languages would act as an obstacle to the developmental prospects
happening within the resort found within the country of Sri Lanka.
The various differences between the ideas and the thoughts of the Company tends to affect the
conduction of the different trade activities and operations of the Sykes Holiday Cottages that
would help in establishing the resort in the country of Sri Lanka. The lack of attention or interest
shown by the employees tends to create problems for the tourists in gaining knowledge about the
different operational activities and procedures going on within the Sykes Holiday Cottages.
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LO3 - Devise and develop strategies for overcoming communication barriers;
Sykes Holiday Cottages wants to open a beach resort in the country of Sri Lanka. According to
Vellas (2016), the different strategies being developed by the Company to overcome the barriers
of communication are the development of the proper customer services so that the tourists are
satisfied with the services and facilities offered to them.
The strategies being followed in order to ensure that efficient services are provided to the tourists
are the utilization of the different policies and strategies made by the government and adhered to
by the Company. The resort will be made by integrating the well-designed rooms decorated with
the modern and advanced technological methods and concepts followed within the Company.
The communication problems will be solved with the help of keeping a translator who would
help in implementing the varied range of activities and tasks.
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LO6 - Demonstrate awareness of cultural influences on communication and negotiation.
The awareness of cultural influences on communication and negotiation within the Company
tends to have an impact upon the overall services provided by the Company to their customers.
The diverse cultures found in the country of Sri Lanka imposes its influences upon the varied
range of services and facilities provided by the Company to the tourists. The cultural tradition
and the various information associated with the development of the operations and actions of the
Company tends to help in the smooth functioning of the communication and negation between
the various operational aspects of the Company.
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BUSINESS COMMUNICATION
Challenges and barriers to
effective communication;
According to Trenholm
(2017), the common
challenges and barriers to
effective communication that
exists are improper
communication that goes on
between the sender and
receiver of the messages.
Tresort being built has to be
built in such a place where
accessibility of the place in
relation with the availability
of the facilities and services
of the resort will be taken
into account.
Awareness of cultural
influences on
communication and
negotiation.
The awareness of cultural
influences on
communication and
negotiation within the
Company tends to have an
impact upon the overall
services provided by the
Company to their customers.
The diverse cultures found
in the country of Sri Lanka
imposes its influences upon
the varied range of services
and facilities provided by
the Company to the
tourists.The cultural
tradition and the various
information associated with
the development of the
operations and actions of the
Company tends to help in
the smooth functioning of
the communication and
negation between the
various operational
aspects of the Company.
Strategies for overcoming communication barriers;
Sykes Holiday Cottages wants to open a beach resort
in the country of Sri Lanka. According to Vellas
(2016), the different strategies being developed by the
Company to overcome the barriers of communication
are the development of the proper customer services so
that the tourists are satisfied with the services and
facilities offered to them.
The strategies being followed in order to ensure that
efficient services are provided to the tourists are the
utilization of the different policies and strategies made
by the government and adhered to by the Company.
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Conclusion
The assignment included the various strategies and the barriers being posed towards
implementing them for the functioning of the varied range of operations and activities going on
within the Company. The poster was made in order to involve the strategies for overcoming
barriers in building the resort by Sykes Holiday Cottages in the country of Sri Lanka. The
awareness of the cultural influences upon establishing the concepts of communication and
negation are established properly by the Company.
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Reference List
Barak, M.E.M., 2016. Managing diversity: Toward a globally inclusive workplace. Sage
Publications.
Trenholm, S., 2017. Thinking through communication: An introduction to the study of human
communication. Routledge.
Vellas, F., 2016. The international marketing of travel and tourism: A strategic approach.
Macmillan International Higher Education.
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Assignment 2
Introduction
The report will include the various operational aspects and the mentioning of the purposes and
principles analyzed behind developing the variety of categories of organizational
communication. The principles of effective communication to enhance practice is being
developed. The communication practices of different stakeholders and individuals will be
involved within the report. The review of the literature associated with the report will be
covered.
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LO1 -Describe and analyse the purposes and principles behind different forms of
organizational communication;
Communication is the method of sharing details and information from one individual to the other
individual. The communication is done to help another individual know about the purpose or
aim related to developing a sincere conversation or dialogue. The flow of communication within
any organization is done with the help of devising the specific strategies and policies that are
helpful for developing the activities of the organization. According to Lewis (2019), different
forms of organizational communication provides support to the organization to establish the
variety of activities and services related to the Company.
There are two categories namely verbal and non-verbal communication techniques going on
within the organizations. The verbal communication technique takes into account the varied
range of oral meetings and discussions that have an impact upon the operations of the Company
or organization. The verbal technique of communication involves the strategies and practices that
are helpful for them to interact with the employees and various stakeholders in a free and
comfortable manner by adhering to the specific strategies and systems involved within the
organizational sphere. Communication involves the proper sharing of information and
communication features involved within the various activities of the Company that helps it to
develop the varied range of activities and operations within the Company going on.
According to Quintanilla and Wahl (2018), the non-verbal communication technique involves
the different writing methods that help in establishing the quick ways by which communication
can be made in the Companies or organizations conducting their activities and operations in the
society and market. The management of many large Companies which boasts of a huge
workforce tends to develop the different efficient ways of written communication methods
involving e-mails and letters that help in providing the essential information to the different
stakeholders and customers regarding the strategies and facilities going on in the organization.
The different communication methods tends to affect the varied range of manufacturing
operations and sharing of different objectives and goals between the stakeholders involved in the
organizations. The flow of information is made effective in developing the various operational
activities and services within the organization to execute the strategies in an efficient way
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through adhering the processes and systems. The methods of communication helps in building
up of teams within the organization by applying team development theories and policies related
to reaching the targets and goals of the organizations. Sykes Holiday Cottages tends to adhere to
the specific strategies and policies to develop the different activities within the organization.
According to Avgerou and Walsham (2017), the communication methods provide the necessary
support in establishing the inputs and insights into developing the knowledgeable matter that
provides the basic support behind providing the customers the substantial services by the
Company.
According to Quirke (2017), communication helps to ensure that a bridge is being established
between the various functional departments of the Company. It tends to provide the support in
filling up the missing links found within the Company to develop their activities in a proper and
efficient way by adhering to the specific processes followed. Information forms the basis of any
sort of communication going on within the Company. According to Cassidy (2016),
communication in different categories tends to ensure that the various policies and strategies are
activated to implement the steps and measures taken by the Sykes Holiday Cottages in building a
resort in the country of Sri Lanka.
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