System Analysis and Design Report for Yacht Australia Business

This report provides a system analysis and design solution for Yacht Australia, a business operating in the Great Barrier Reef. The report addresses the company's operational challenges, including manual processes, reliance on outdated methods, and security concerns. The proposed solution involves developing a computerized system with an online booking platform, a secure backup system for customer and operational data, and an analysis software to monitor market trends. The system's requirements are defined, including functional aspects like online booking and electronic payments, and non-functional aspects like security and data backup. A feasibility analysis is conducted to assess the project's technical, financial, and organizational viability. The report outlines a work plan similar to a project, covering planning, risk analysis, design, implementation, and maintenance. The ultimate goal is to improve operational efficiency, enhance customer experience, and ensure the business aligns with market trends, all while maintaining a professional image. The report also includes a bibliography of relevant sources.

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SYSTEM ANALYSIS AND DESIGN
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Executive summary
Yachts Australia operates in the heart of the Great Barriers Reef on the tropical coast of the
Queensland at the Whitsundays islands. The business deals with charter yacht fleets in the
best cruising grounds with access to over 90 national park islands and 9 different resorts
ranging from wilderness to 5-star luxury.
Alice and Paul who own the business have currently increased the fleets and the services
offered to the customers. The owners have franchised operations to include various outlets in
several pristine locations in the northern and west of Australia. Additionally, the business
intends to establish self-skippered one-way trips across Australia for the more experienced
yachtmen.
However, with the expansion in operation, the business has started to experience challenges
in operations. The challenges include the continued use of printed sheets, doing calculations
manually and scheduling from one master calendar. The business would like to shift to a
computerised system that reduces simplifies the activities. Furthermore, the business has
stored past customer information in Alice’s head, which looks unprofessional and frustrates
the employees. Therefore, the business would like to have a system with up to date details
about the yachts, staffs and customers. Moreover, the receptionists have security concerns
about the ease of access to the computer system, which calls for a more secure system.
Additionally, the business lacks a method of identifying whether the business grows at the
same rate as the market, which calls for an analysis method.
System request
Yacht Australia requires developing a system that improves operations and portrays a
professional image to the customers and the employees. Therefore, the system requires
achieving all the requirements by developing a software that solves all the problems
experienced by the business. The system requires an online booking system where the

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customers log in and book the services. The new system should allow the customers to
identify the yachts available on the required day together with the prices (Boag, 2018).
Moreover, the customers should automatically book the yachts with the accompanying
services and complete the booking by paying using electronic payments. The solution will
bring to an end the manual booking and calculation of the amounts that the customers should
pay.
The system also requires a backup system that will provide all the information about the
customers to stop relying on Alice. The backup system will provide both past and current
information about the yachts, staff and customers. Therefore, the business does not suffer the
risk of losing information and the operations will look professional (Sahoo, 2018).
The other requirements focus on increasing the system’s security to prevent unauthorised
access to the information. The system will require firewalls to prevent access by external
unauthorised persons such as hackers. On the other hand, the business should create a
password only known to the authorised persons and not easy to guess.
Furthermore, the system requires an analysis software that collects data from the market to
establish the level of operations. The analysis software should give continuous reports about
whether the operations align with the market trends (Sahoo, 2018). The software should also
give solutions to the factors that result in the business operating at lower levels than the
market.
The work plan
The system will adopt a work similar to that of a project. The first stage includes planning the
various components of the system that will solve the challenges within the business (Boyer,
2018). The components include the development of security measures, a backup system, a
booking system and an analysis software. Additionally, the planning stage will include the
selection of the experts to involve in the system development.

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The second stage involves the analysis of the new system to identify risks and security
requirements (Boyer, 2018). The risk identification assists in reducing the failure of the new
system to achieve the set goals. Furthermore, the development goes to the next stage, which
includes designing the whole system (Krishnan, 2018). The design stage could result in a
prototype of the system that shows how the final system will operate. The design stage should
include all the components of the system.
The fourth stage includes the implementation of the plan, which involves the development of
the final operational system and shifting operations to the new software (Krishnan, 2018).
The activities involve the integration of the information system to the business and
completing the accreditation actions. Finally, the development team undertakes maintenance
and support actions to identify whether the system meets the set goals.
Feasibility analysis
The technical feasibility conducted on the business indicates that the system has the
necessary expertise to develop and run the new system (Juneja, 2018). Yacht Australia has
adequate financial power to employ experts to work on the new system from the development
stage to the full operations. Furthermore, the company has the ability to purchase the required
software and hardware to support the operation of the system.
The organisational feasibility studies show that the business has the necessary expertise and
resources to develop and run the business (Olsen, 2018). Alice and Paul have information
system knowledge, which assists in the system’s development by providing the required
finances and acquiring the necessary employees to run the system.
Requirement definitions
The functional requirements include assisting the customers to book the yachts online without
having to call (Blome, 2017). The system should allow the customers to log in and book the
yachts available on the required date. The system should also provide an option for the

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customers to pay for the booking together with the accompanying services such as linen and
gourmet food baskets. Finally, the customers pay electronically through the system and the
yachts get booked automatically without referring to the master calendar. Therefore, the
system should ensure efficiency for the customers when booking the yachts.
Furthermore, the non-functional requirements include the installation of security measures to
the system to prevent unauthorized access (Nigel Slack, 2013). The security systems will
include firewalls, antiviruses and a unique password only known to the authorized
employees. Additionally, the system should have a backup system to store data for quick
access by the employees (Sahoo, 2018). The new system should eliminate the reliance on
Alice to get past information about the yachts and customers. Finally, the system should have
an analysis system that will collect data and identify whether the business operates according
to the market trends.

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Bibliography
Blome, C., 2017. International Journal of Operations and Production Management. Emerald
Publishing.
Boag, P., 2018. Customer Journey Mapping: Everything You Need to Know. [Online]
Available at: https:www.sailthru.com
[Accessed 14 May 2018].
Boyer, S., 2018. 8 Top Project Management Methods, Approaches, Techniques. [Online]
Available at: https://www.nutcache.com
[Accessed 25 May 2018].
Juneja, 2018. Management Study Guide. [Online]
Available at: https://www.managementstudyguide.com
Krishnan, A., 2018. Techniques to Prioritize Requirements. [Online]
Available at: www.modernanalyst.com/resources/article/tabid/115/ID/3332/Technique-to-
Prioritize-requirements.aspx
Nigel Slack, A. B.-J. J., 2013. Operations Management. 7 ed. Madrid, Spain: Pearson.
Olsen, E., 2018. Strategic Implementation. [Online]
Available at: https://www.onstrategyhq.com
Sahoo, N., 2018. Getting the Most Out of Information Systems: A Manager's Guide. s.l.:
Carnegie Melton University.

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