ITC548, Melbourne CSU: System Analysis and Design of My Health Record

This report provides a comprehensive system analysis and design of the My Health Record project, an initiative by the Australian government. The report begins with an executive summary, followed by an introduction that outlines the problem statement: the need for improved patient record management within the healthcare system. The proposed system, an Electronic Health Record System (EHRS), aims to facilitate efficient data storage, retrieval, and sharing among healthcare professionals and patients. Benefits include enhanced patient data privacy, accurate information, improved collaboration, and reduced costs. A detailed stakeholder map identifies key internal and external stakeholders, their interests in the system, and a questionnaire designed for patients to gather feedback on system usability. The report then presents a use case diagram and descriptions, detailing the functionalities of different user roles, including administrators, patients, professionals, and hospitals. A fully developed use case description specifically focuses on the role of healthcare professionals in the system. The report concludes by reiterating the benefits of the proposed system and its potential to improve healthcare delivery in Australia. The report is contributed by a student and available on Desklib.

Running head: SYSTEM ANALYSIS AND DESIGN 1
System Analysis and Design
Student Name
Institutional Affiliation

SYSTEM ANALYSIS AND DESIGN 2
Executive Summary
The government of Australia has been facing the problem of proper management of patient
record to facilitate better treatment by keeping track of patient’s medical records electronically.
Because of this reason, the government have proposed an electronic health record system that is
under the project “My Health System” to allow proper management and monitoring of the
patients’ records and information. This report will describe the problem statement, questionnaire
to be issued to the stakeholders, and use case description.

SYSTEM ANALYSIS AND DESIGN 3
Table of Contents
Executive Summary.........................................................................................................................2
Introduction......................................................................................................................................4
Problem Statement.......................................................................................................................4
Proposed System Abilities...........................................................................................................4
Benefits........................................................................................................................................4
Stakeholders Map............................................................................................................................5
Interest of the above stakeholders on the proposed system.........................................................5
Questionnaire...................................................................................................................................8
Identification of Stakeholders......................................................................................................8
Description of the Questionnaire.................................................................................................8
Questions in the Questionnaire....................................................................................................8
Use Case Diagram and Descriptions.............................................................................................10
Use Case Diagram......................................................................................................................10
Use Case Description.................................................................................................................10
Fully developed use case description for the professionals.......................................................11
Conclusion.....................................................................................................................................13
References......................................................................................................................................14

SYSTEM ANALYSIS AND DESIGN 4
Introduction
Problem Statement
It is always a problem for the common health government of Australia to manage and keep track
of the patient’s health record manually. Due to this approach health professionals tend to lose
critical health details of their patient hence making the whole process hard to manage. This
aspect has led to poor performance by the health facilities during service delivery to the patient
hence need for an online “My Health System” as this system will allow proper monitoring and
management of patient information AHRQ (2018).
Proposed System Abilities.
This proposed system for all the health facilities in Australia will act like an Electronic Health
Record System (EHRS) Diaz (2014) hence making it easy to:
 Save and retrieve every patient’s medical information.
 Keep track the number of the patients available
 Enable future reference to patient’s record.
 Access the Health system by doctors, health facilities and other health practitioners.
 Generate patient’s medical reports instantly.
 Monitor patient’s progress.
Benefits
There are a number of benefits related to the new online system for the health care department in
Australia Fein (2014). This system will enhance the following:
 Ensure patients medical records privacy and confidentiality.

SYSTEM ANALYSIS AND DESIGN 5
 Provide accurate patients information which is also up-to date.
 It will make it easy for different health professionals to share their patient’s details faster.
 It will promote good relationship between the doctors and the patients.
 The cost of managing patient’s information will be drastically reduced.
 It will also be easy to retrieve patient’s information from the new proposed system.
Stakeholders Map
There are a number of stakeholders that will play a huge role in the implementation of the
proposed health record system (Cain & Haque, 2018). The map below shows all the stakeholders
involved in this project.
Interest of the above stakeholders on the proposed system

SYSTEM ANALYSIS AND DESIGN 6
As shown in the diagram above the following are some of the interest for the named stakeholders
on this new health system.
Internal Operation
Stakeholders Interest
Patient Aimed at getting proper and good quality
health care services
Doctor The system will create a good environment
for service delivery and relying on accurate
patient details.
Healthcare Staff Will be employed and paid for their service
delivery
Trustees Enhance availability of health record system
Health Service Providers Will be able to practice their medical skills
and enhance patient-doctor relationship
External Operation
Stakeholders Interest
Society The online tool will be readily available to all
hence promoting quality working platform
Local Authority Team up with others to promote My Health
Record System implementation and success
Equipment Suppliers Supports the project by providing necessary

SYSTEM ANALYSIS AND DESIGN 7
equipment for this project at a cost.
Funding Contributors Promote the implementation of this project
financially
Government Bodies Formulating laws and policies to regulate how
this system will be used. Also help in funding
the project.
Internal-Executive
Stakeholders Interest
Board of Management Monitors project’s status and the benefits it
brings to the health sector
Hospital Administrators Manages clinical activities using the proposed
system
Directors Manages the implementation costs of the
project
Application Development Manager Oversees the development of the proposed
system at a cost
External-Executive
Stakeholders Interest
Sponsors Provide financial support to the
implementation of this project.
Clinical Professionals Paid for providing consultancy services such

SYSTEM ANALYSIS AND DESIGN 8
as advice on the project implementation
Shareholders Invest in this new project and share the profit
generated
Health Insurance Gives registered patients health insurance
cover
Health Care Social Workers Volunteers to be part of the new system being
implemented.
Questionnaire
Identification of Stakeholders
The questionnaire which is to be developed is that of patients as they are the major pillars and
much more the beneficiaries of the proposed system that is anticipated to be developed.
Description of the Questionnaire
Questionnaires are applied in this case so that they can help in determining the areas that may
need some improvements which are on the basis of the feedback from the patients on the system
usability (Swenger, 2015). The patient of the patient will be essential and important in the
essence that it will help in determining if the system will be accepted or rejected by the users.
Questions in the Questionnaire.
The objective of this research assignment is finding out the information with the associated new
information system. This will help the team assigned the job of developing to better improve the
system in meeting the requirements of the user. The questionnaire is estimated to take an
approximate 15-20 minutes of your time. The feedback of the respondents will be highly valued.

SYSTEM ANALYSIS AND DESIGN 9
1. What do you expect from the new information system if put into place?
2. What are some of the ways through which the new proposed system will help you?
3. Are the system functionalities indicated and explained in the new system satisfying you?
4. Will the new system be showing correct and much more information which is updated?
5. Are you in any way informed of the My Health Record projects?
6. Is there a possibility you might think that the project will be successful in the long run in the
future?
7. What are some of the thing that comes into your mind when you think of such an idea?
8. Will the new proposed system save your effort, time as well as money?
9. Will you mind to share your personal information or details by having registered with the
proposed new system?
10. Do you feel you will comfortable when the proposed system exposes your own medical
history on the online platform?

SYSTEM ANALYSIS AND DESIGN 10
Use Case Diagram and Descriptions
Use Case Diagram
Figure 1: Use Case Diagram
(source: Rey, 2015)
Use Case Description
1. Admin. This is the person who is responsible for the security and much more controlling all
the overall management of the portal online from losing data and any access which is not

SYSTEM ANALYSIS AND DESIGN 11
authorized. This person has the right to do an update, modifying data and controlling access to
the information system DB (Srivyshnavi, 2013).
2. Patient. This is the person who has the rights to register and sign in to the proposed
information system. The moment they log in to the system, they will have the rights to control all
the access to the permitted information and thus able to share it with the professional in medical
facilities and thus being able to get the best medical attention and prescriptions.
3. Professionals. These are people who have the right to access the information of the patients
once the patient shares it with them. They can share such patient information with other
professionals for better recommendations and much more guidance for providing much better
prescriptions to the patient who shared the information.
4. Hospital. The hospital can do the sign-up, sign in and add as well updates the information
with regards to the hospital as an entity in the system. In addition, they can add the records of
the patient and information to make it easy for other authorized users to access it.
Fully developed use case description for the professionals

SYSTEM ANALYSIS AND DESIGN 12
Figure 2: Fully developed use case description for professionals
(Source: Swenger, 2015)
My Health Record system is a proposed system named online-medical-record-system that
offer provisions of patient information to them and to professionals so that better and accurate
service can be delivered and much more medical prescriptions and the recommendations. The
system is made up of the 4 main actors namely:
1. Administrator
2. Patient
3. Hospital
4. Professionals.