Analysis of My Health Record System Stakeholders and Use Cases

This report presents a comprehensive system analysis of the My Health Record electronic system. It begins with a stakeholder map, categorizing stakeholders into internal operations, internal executive, external operation, and external executive groups, and detailing their interests in the project. The report then outlines internal and external operations, followed by a questionnaire designed to gather requirements for the system. A use case diagram is included, illustrating the interactions between actors such as organizational service providers, patients, healthcare professionals, and administrators with system use cases like registration, login, managing health records, and medical treatments. The report emphasizes the importance of the registration use case for system access and functionality, and it concludes with a reference list supporting the analysis.

Running head: SYSTEM ANALYSIS
System Analysis
Name of the Student
Name of the University
Author Note

1
SYSTEM ANALYSIS
Table of Contents
Stakeholder Map..................................................................................................................2
Internal Operation................................................................................................................3
Internal executive.................................................................................................................3
External Operation...............................................................................................................4
External Executive...............................................................................................................4
Questionnaire...................................................................................................................6
Stakeholder identification and sending a questionnaire to them.........................................6
Use Case diagram................................................................................................................7
Description of each case diagram........................................................................................7
Actor....................................................................................................................................7
Administrator.......................................................................................................................8
System use case...................................................................................................................8
References..........................................................................................................................10

2
SYSTEM ANALYSIS
Stakeholder Map
For every stakeholder, description of why they have interest in the project
The report has analysed the list of stakeholders for My Health Record electronic system.
The stakeholders have been categorised into the four quadrants in the stakeholder map. The four
quadrants of the stakeholder map are an external executive, internal operation, external operation
and internal executive respectively. The internal operations involve the following stakeholders-
admin, general manager, director, managers and CEO’s. The internal executive comprises of the
patients, technical staffs and the employees. The external executive comprises of the investors,
medicine suppliers, ambulance providers and the medical equipment suppliers. The external
operation comprises of the organisational service providers and the healthcare professionals. The
report has elaborated in details which stakeholders are connected to project’s services and the
interest. The stakeholder diagram has been shown below-
Internal Operation

3
SYSTEM ANALYSIS
General Managers- General managers are responsible for providing training to the staff, they
manage the work in the absence of the managers.
Administrators- Administrators belongs to the group of the internal operation stakeholder group.
They are the founders of the organisations, and they are in charge of the electronic system.
Director- Director, is in charge of administrating the organisation. They have some control over
the organisation.
Managers- The stakeholders manage the business flow, they manage the technical staff and the
employee staff.
Internal executive
Employees- the employees work under the managers and the general managers. They perform all
the activities related to the My Health Record. The employees manage all the outgoing request as
well as the incoming request.
Patients- They request for services from the organisation and at the same time they request for
services from the service providers.
Technical Staff- The technical staff are responsible for providing technical staffs to the
organisations. They provide the technical support to the My Health Record System users.
External Operation
Organisational service providers- The organisational service providers provide the hospital
related services such as the desired hospital services to the users, tests and beds.

4
SYSTEM ANALYSIS
Healthcare professionals- Healthcare professionals are responsible for providing medical
treatment to the users, customers or the patients.
External Executive
Investors- Investors are the stakeholders who are either single or belong to a group or belong to
an organisation. The investors are the ones who invest their money for the project.
Medicine suppliers- The medicine suppliers are responsible for supplying medicine to the
organisation on demand.
Government- the Government makes the legislation to run the medical electronic public usable
system. The Government is responsible for taking measures for the data privacy and provides
security.
Medical equipment suppliers- The medical equipment suppliers are responsible for supplying
the medical equipment as per demands.
Ambulance Providers- The ambulance service providers, provide the ambulance services based
on the requirements.

5
SYSTEM ANALYSIS
Questionnaire
Stakeholder identification and sending a questionnaire to them
Admin stakeholder has been selected from the internal operation quadrant, and he will be
interviewed.
Introduction statement that would go with the questionnaire and will explain the purpose
of the questionnaire
The questionnaire will help the organisation to assess what system or solution they require by
implementing the proposed application. A set of the questionnaire has been set, and the
questionnaire and the questionnaire will help the technical consultant to know about the
proposed requirements in details. The questionnaire set will contain –
 What do you want to do adopting My Health Record system?
 What kind of services the does organisation want to serve to the stakeholders?
 What kind of stakeholders does the organisation have?
 What kind of functionalities the does organisation require from the system?
 What are the issues the organisation faces at the time of serving patients?
 Would organisation want to have registration as well as login panel associated with the
system?
 Does the organisation need online payment system?
 Who will be given access to which part of the system?
 Can the organisation be able to raise the fund at the time of development?
 Does the organisation have any objective to extend this system in mere future?

6
SYSTEM ANALYSIS
Use Case diagram
Use Case diagram for this case
Description of each case diagram
Actor
Organisational service provider- The organisational service providers are responsible for
providing hospital related service and the related clinical service.
Patients- The use case of the patient contains the patients’ details and the data of any individual,
any group or any child.

7
SYSTEM ANALYSIS
Healthcare professionals- Healthcare professionals, are the ones who provide treatment service
to the patients.
Administrator
The administrator is responsible for managing the stakeholders, employees and the
business functions. The administrator is responsible for managing the newly designed system.
System use case
Register- The register illustrates that the user will have to register with the system at first.
Login- The user will have to log in to gain access to the system to avail the services of My
Health Record.
My health record information- User or the patient can be able to manage the ‘My health record’
account using the use case.
Managing health record- User case will help the patient or the user to manage the ‘My Health
Record’.
Managing access, privacy and the security- It explains that the user can be able to manage and
customise their account’s privacy as well as the security.
Medical treatment- This use case states that any user by using the medical treatment can request
for any medical treatment.
Hospital services- These hospital services use case offer user all the services related to the
organisation.

8
SYSTEM ANALYSIS
Childs health record- A parent can send a request to a medical professional team to integrate the
records with their child’s health record.
Another user record- The other users will utilise the other user record.
Logout- Logout use case demonstrates that the user can be able to exit from the system.
Defining the fully developed use case description for any of the important use case
identified
A use case diagram has been drawn in the report and has been explained in details. Each
use case term- medical services, hospital service, registration, manage health record, my health
record, privacy and security have been thoroughly explained in the three sections. Among all the
use case explained, the most important one is the ‘registration’. The user will have to register at
first then only the user can gain access to the system. The user will not be able to gain access to
the system without registration (French et al., 2017). After the registration is complete, the user
can be able to log in the system. The organisational service providers, the professionals and all
the patients will have to pass through this use case to avail the service of electronic health record
system. The users will not be able to login into the system without registration.
The patients will be viewing the health record online anywhere anytime from any
devices. The patients’ details will be updated all the time. The doctors can see the patients’
details and can take the necessary actions. The patients will not have to explain their health
details all the time to the doctors (Kidd, 2017). According to the use case, the patient can request
for any medical treatment. The patients can avail all kinds of hospital services and the
organisational services. The user can log out of their system. The login logout facility will ensure
the privacy of the user.

9
SYSTEM ANALYSIS
References
Bhavsar, N. A., Gao, A., Pagidipati, N., Phelan, M., & Goldstein, B. (2018). Abstract MP20: The
Discriminatory Characteristics of Neighborhood Socioeconomic Status in Predicting
Cardiovascular Disease in Electronic Health Record Based Studies Differs by Age.
Duckett, S. (2017). Grattan Institute submission to the community consultation on ‘Developing a
framework for the secondary use of My Health Record data’.
French, K. E., Feeley, T. W., Andrabi, T. A., Guzman, A. B., & Calhoun, J. D. (2017). Cancer
patients' answers to surveys: Incorporation into the electronic health record (EHR) can
decrease manual data entry and increase patient-centered information.
Hemsley, B., McCarthy, S., Adams, N., Georgiou, A., Hill, S., & Balandin, S. (2017). Legal,
ethical, and rights issues in the adoption and use of the “My Health Record” by people
with communication disability in Australia. Journal of Intellectual & Developmental
Disability, 1-9.
Kidd, R. (2017). General practice: My health record-lessons from the opt-out trial. Australian
Medicine, 29(12), 20.
McCabe, L. (2015). Perhaps Some Writing: And a Record of my Age. Australian Feminist Law
Journal, 41(2), 207-211.
Niehoff, K., Rajeevan, N., Charpentier, P., Miller, P., & Fried, T. (2015). Integration of the
electronic health record and a clinical decision support system for addressing high-risk
medications in older adults. Journal of the American Geriatrics Society, 63, S207-S208.

10
SYSTEM ANALYSIS
Ozaki, T., Ono, K., Gyouten, M., Mizuta, J., Fujita, Y., Inoshita, H., ... & Ikeda, H. (2017).
Prevention of Lifestyle-related Diseases by Utilization of Newly Developed Health
Record Booklet" My Karte" in Mitoyo and Kanonji Areas. Nihon eiseigaku zasshi.
Japanese journal of hygiene, 72(1), 10-14.
Turvey, C., Klein, D., Fix, G., Hogan, T. P., Woods, S., Simon, S. R., ... & Wakefield, B. (2014).
Blue Button use by patients to access and share health record information using the
Department of Veterans Affairs' online patient portal. Journal of the American Medical
Informatics Association, 21(4), 657-663.
Walsh, L., Hemsley, B., Allan, M., Adams, N., Balandin, S., Georgiou, A., ... & Hill, S. (2017).
The E-health Literacy Demands of Australia's My Health Record: A Heuristic Evaluation
of Usability. Perspectives in health information management, 14(Fall).