Australian Medical Centre (AMC) System Design and Analytics Report

This report details a system design and analytics solution for the Australian Medical Centre (AMC), addressing the need for an improved information system to manage patient and employee data. The report outlines the current limitations of the AMC's traditional information handling procedures and ...Read More

Running head: SYSTEM DESIGN AND ANALYTICS
SYSTEM DESIGN AND ANALYTICS
Name of the Student
Name of the University
Author Note:

1System Design and Analytics
Table of Contents
Introduction:...............................................................................................................................2
Australian Medical Centre System Requirement:......................................................................2
Functional Requirement(s):....................................................................................................3
Non-functional Requirement(s):............................................................................................4
 Usability-.....................................................................................................................4
 Performance-...............................................................................................................4
 Reliability-...................................................................................................................4
 Scalability-...................................................................................................................4
 Security-......................................................................................................................4
Fact finding method(s):..............................................................................................................4
Interview-...........................................................................................................................5
Observation-.......................................................................................................................6
Survey:...............................................................................................................................6
System Development tool:.........................................................................................................7
Use case diagram........................................................................................................................9
Context diagram.......................................................................................................................10
DFD level 0..............................................................................................................................11
Conclusion:..............................................................................................................................12
References................................................................................................................................14

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Introduction:
The aim of this report is to elaborate how the application of effective information
system into the Australian Medical Centre (AMC) will enhance the services of the nominated
organization. Since, it has been determined from the case scenario that the owner of the
Australian Medial Centre has expressed his interest towards incorporating an effective IT
system into the centre due to the failure of the less effective traditional information handling
procedure. Followed by this aspect in this report, it will significantly explain the essentiality
of the required information system, the fact finding methods of the required information
gathering system for the Australian Medical Centre and a detail elaboration on the required
system development tools as well in order to support the approached system.
Australian Medical Centre System Requirement:
Followed by the case scenario of the Australian Medical Centre it has been noticed
that currently the organization is facing significant problem related to the information
handling process due to which it has it has become very difficult to manage the information
of the e ploy and the patients. Along with that it has been also noticed that the current the
system incorporated in the organization is inefficient to access the real time data of the
patient as well as the employs due to which it has become very difficult to retrieve the data
from the organization in case of any emergency. Considering the above mentioned limitations
it has been noticed that the owner of the organization has focused on develop such system by
which the employ and the patients can efficiently access to the required organizations data as
well as the approached system must hold the online features into it which will help the
employs and the patients to update their information in the organizations information system.
Followed by this aspect it has been noticed due to the implementation of such system will
help to analyse the patients and employ data for any further query. Considering the intention
of Dr Edwin, it has been determined to focus on the aspect of data availability, integrity as

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well as data confidentiality. Considering the case scenario it has been noticed that the primary
concern present in the nominated organization is related to the information handling process
into the AMC infrastructure. Hence, it has been decided to incorporate effective Information
system into the AMC infrastructure which will provide enhancement into organizational
services. Hence, followed by this aspect the approached information system will be
developed base on online feature as it has been noticed that due to the incorporation of online
information system it will be easy to handle the organizations data. Since, this is a health care
organization, it is important to enable such feature due to which the patients as well as the
other relevant stakeholder can see the appointment, important dates and many more.
Followed by this aspect the essential system requirements are listed below:-
Functional Requirement(s):
 Healthcare information gathering.
 Administration Process.
 Online communication and connectivity.
 Effective decision support.
 Data Analysis.
 Provides results to the management.
 Determines appointment reports.
 Appointment reminder.
 Automatic appointment time scheduling.
 Analysis of patient’s data.
 Online Payment system.
Non-functional Requirement(s):
 Usability- is one of the most important non-functional feature of an information system as
effective usability of an information system helps the users to easily operate the system.

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 Performance- is also one of the most significant specification of an information system.
Hence, it is required to be highly efficient in order to provide best result to the users.
 Reliability- is also one of the most significant functionality of the approached information
system as it has been noticed that the owner of the organization has specifically mentioned
that the organization requires such information system which must holds the capability of
effective information accessibility, accuracy as well as required less time to repair.
 Scalability- is also another significant non-functional feature of this system. Since, in case
there is an increment of user, the feature of scalability will help to provide effective
services to the users.
 Security- is one of the important non-functional element which needs to be addressed by
the approached system as the nominated organization deal with real time patient and
doctors data which is one of the most sensitive field. Hence, it is highly essential for the
system to be highly secure with the purpose to protect the user’s confidential data.
Fact finding method(s):
In order to develop the system approached by the owner of the organization it is
essential to gather related information with the purpose to address user expectation by
enhancing the features of the approached information system (Abrahamsson et al. 2017).
Considering this aspect it has been noticed that there is a significant impact of data collection
procedures as this will help the developer to analyse the gathered information followed by
which the developer can design the features of the approached system (Caldeira et al. 2019).
Hence, followed by the above identified aspect a detail elaboration on the fact finding
methods of information gathering is mentioned below:-

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Interview-
Followed by the above mentioned aspects it has been noticed that in order to gather
the information related to the implementation of the approached information system,
conduction of interview is one off the most effective as well as frequently used information
gathering process (Dingsøyr and Lassenius 2016). The procedure of interview basically
consists two significant types which includes the Structure interviews and the unstructured
interviews. In the procedure of structured interview selected questions are asked related to the
topic (Hoda et al. 2017). However, in the unstructured interview process there are no such
selected questions, rather frequent questions are asked to collect information from
individuals. Most of the interviews are conduct in a face to face way and during the time of
the interview it verifies the facts such as the user interest, enthusiasm and the ideas related to
the approached system.
Considering the above aspects the advantages and disadvantages of conducting
interview for data collection is listed below:
Pros-
 Relatively absence of bias.
 Enough time to consult with the individual.
 Cost effective (Kim et al. 2016).
 Easy implementation.
 Flexible Questions (Kudaravalli, Faraj and Johnson 2017).
Cons-
 Less privacy of the user identity (Kuhrmann et al. 2017).
 Less focus on the objective.

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Observation-
Followed by the above data collection method it has been noticed that observing the
organization’s activities can significantly provide effective data which may enhance the
development process (Laudon and Laudon 2016). Followed by this aspect it is essential to
effectively analyse the current organizational operations and observe the limitations as well
as determine the area where most of the focus is needed. Considering the above findings
monitoring the activities of the nominated organization also holds significant impact on
developing most accurate system for the organization as it will help the investigator to
determine the key functional requirement and how the incorporation of the identified
functional area will improve the services of the nominated company.
Followed by the above mentioned aspect the pros and cons related to this data
collection method is mentioned below:
Pros-
 It will help to determine the aspect of real time services.
 Investigation on previous organizations data will help to identify the impact full area.
 Helps to get detail idea about the limitations (Wagner and Ruhe 2018).
Cons-
 Gets no idea about the future operations.
Survey:
In order to gather the information for system development there is a significant impact
of survey. Survey stands for a process to collect the data from individuals in which the
targeted population has responded on the concerned topic. After analysing the features of
survey it has been noticed that there are several types of survey methods which includes the
online survey procedure, telephone survey as well as the pen paper survey (Wang, Kung and

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Byrd 2018). Considering the above survey types it can be stated that in order to collect data
related to the approached system online survey is highly effective.
Followed by the above mentioned aspect the pros and cons of the nominated data
collection is mentioned below:
Pros-
 Less time consuming.
 Less human effort is required.
 Easily accessible.
 Subjective opinion (Yang et al. 2015).
Cons-
 Possibilities of fraud survey.
 Less availability for challenging population.
System Development tool:
For the development of the system for American Medical Center, the tools that are
selected are Github and Codekit. Both are system development tool with the difference of the
area they are used for. The first one is used for the development of the software while the
second one facilitates the fast development of a website. Talking about Github, the hosting
service will let AMC to build the software that are necessary for the development of the
software that is required for the handling of the process of the organization. As it is a hosting
service, hence for the development, the additional resources that are necessary will be
provided by the service provider itself and there will be no necessity for using the in-house
resources. It is a reliable source that is a subsidiary of Microsoft and the development will be
done without any pre-requisites.

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On the other hand, the usage of Codekit will be facilitating the fast construction of
websites for the organization. As the system of AMC has gone outdated hence, it is necessary
for them to build everything from the scratch, as it will take considerable amount of time to
refresh all of the resources available. Besides, websites built in Codekit is able to provide
live-refreshing feature of the website. As a medical organization, AMC will be benefitted by
this feature as the websites will be loaded with data every minute and hence this feature will
make the website to show the live updates that are entered.
Software development methodologies
For the development of any system, it is necessary to follow a particular methodology
to build the software and to test it. The methodology that is considered to build the software
is Agile methodology and the testing will be done through the process of prototyping. The
agile methodology will make the developers as well as the business people to work together
and the development process will continue simultaneously. In this process, the development
as well as the updation of the software take place in a continuous manner. Hence, any errors
that will take place can be immediately sorted out and can be worked on. The process takes
place in sprints and the entire process is divided into a number of stages.
After the building of the software, the next stage comes to testing. The testing is the
process where the entire software is tested to be assure of its functionalities. The
functionalities are kept under consideration and the entire testing is done to see whether the
software serves all of its desired services. Prototyping method is selected for testing of the
software. In this process, the early stage of the software is made to go through the process of
testing for future approximation of the quality of the software. In this process, any possible
reworks that needs to be done in the software comes into existence and the necessary changes
are made to the software. Hence, following this process, it will be feasible for the developers

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to see all of the possible changes that needs to be done and the lacks that the software
possess.
Use case diagram
Figure 1: Use case diagram
Source: (Created by author)

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Context diagram
Figure 2: Context diagram
Source: (Created by author)

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DFD level 0
Figure 3: DFD level 0
Source: (Created by author)

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ER diagram
Figure 3: ER diagram
Source: (Created by author)
Conclusion:
Lastly, it can be concluded that this paper has effectively elaborated the approached
features of the IT system which needs to be implemented into the Australian Medical Centre
(AMC) with the purpose to enhance the information handling process of the nominated
organization. Followed by this aspect it can be stated that in this paper a detail elaboration on
the key functional requirement as well as the non-functional requirements are provided.
Along with that a detail elaboration on the effective data collection method is provided. In
order to support the above discussion along with discussing the application of the data
collection methods a list of advantages and disadvantages are provide for each of the data

13System Design and Analytics
collection method. Followed by the analysis of the data collection method it also consist a
detail elaboration on the development tool and software development method. Hence, it can
be stated that this paper has effectively addressed all of the desired requirements.

14System Design and Analytics
References
Abrahamsson, P., Salo, O., Ronkainen, J. and Warsta, J., 2017. Agile software development
methods: Review and analysis. arXiv preprint arXiv:1709.08439.
Caldeira, J., e Abreu, F.B., Reis, J. and Cardoso, J., 2019, June. Assessing Software
Development Teams' Efficiency using Process Mining. In 2019 International Conference on
Process Mining (ICPM) (pp. 65-72). IEEE.
Dingsøyr, T. and Lassenius, C., 2016. Emerging themes in agile software development:
Introduction to the special section on continuous value delivery. Information and Software
Technology, 77, pp.56-60.
Hoda, R., Salleh, N., Grundy, J. and Tee, H.M., 2017. Systematic literature reviews in agile
software development: A tertiary study. Information and Software Technology, 85, pp.60-70.
Kim, M., Zimmermann, T., DeLine, R. and Begel, A., 2016, May. The emerging role of data
scientists on software development teams. In Proceedings of the 38th International
Conference on Software Engineering (pp. 96-107). ACM.
Kudaravalli, S., Faraj, S. and Johnson, S.L., 2017. A Configural Approach to Coordinating
Expertise in Software Development Teams. MIS Quarterly, 41(1).
Kuhrmann, M., Diebold, P., Münch, J., Tell, P., Garousi, V., Felderer, M., Trektere, K.,
McCaffery, F., Linssen, O., Hanser, E. and Prause, C.R., 2017, July. Hybrid software and
system development in practice: waterfall, scrum, and beyond. In Proceedings of the 2017
International Conference on Software and System Process (pp. 30-39). ACM.
Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education
India.

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Wagner, S. and Ruhe, M., 2018. A systematic review of productivity factors in software
development. arXiv preprint arXiv:1801.06475.
Wang, Y., Kung, L. and Byrd, T.A., 2018. Big data analytics: Understanding its capabilities
and potential benefits for healthcare organizations. Technological Forecasting and Social
Change, 126, pp.3-13.
Yang, J.J., Li, J., Mulder, J., Wang, Y., Chen, S., Wu, H., Wang, Q. and Pan, H., 2015.
Emerging information technologies for enhanced healthcare. Computers in industry, 69, pp.3-
11.