System Analysis and Design Report: MCSC Outsourcing Project

This report presents a comprehensive system analysis and design for MCSC, exploring three key options: outsourcing the project, training the existing IT support staff to build the system, and purchasing an off-the-shelf solution. The report includes three memos from the IT department, each detailing the advantages and disadvantages of the proposed strategies. The first memo advocates for outsourcing, highlighting cost savings, access to expertise, and flexibility. The second memo examines the benefits of training the IT staff, focusing on maintaining organizational confidentiality and long-term cost benefits. The third memo evaluates the off-the-shelf solution, emphasizing its affordability and customization options. The report concludes with a recommendation to outsource the project, supported by an event table and a domain model class diagram to illustrate the system's functionality and database design. The report also covers critical aspects of the system, including event triggers, sources, activities, system responses, and destinations, providing a detailed analysis of the decision-making process.

Running Head: SYSTEM ANALYSIS
System Analysis and Design
Student’s Name:
Institution Affiliation:

Running Head: System Analysis
PART A
Memo 1:
To: Manager
From: IT Department.
Date: 29th November 2017
Subject: Outsourcing the project.
Dear Manager,
The purpose of this memo is to give the detailed explanation of outsourcing the information
system project, with advantages and disadvantages. Providing valid reasons whether it will
benefit the business to meet the business executive or it will lead to the loss.
Executive summary
Outsourcing is one of the most effective methods in the current business society since most
organisations and corporations try to practice all inventions methods, sciences, and technologies
to give a competitive and qualified product or service that will fulfil their clients' needs. This
condition is very suitable for both parties since each of them can focus on its facilities and
resources on the development of the central perspective and competencies guidelines for the
activity. This tips or points to the decrease of the cost and expenses on the production of the end
product since each party focus on that it can only do best without adding any additional efforts
and also without capitalising for learning of new activity types. (Tayauova, 2012).
It is also a strategy is the business that causes some of corporations or companies functions,
activities, decisions responsibility and processes to move from within organisations to outside
service providers. The primary critical points of outsourcing are that: it allows the team to aim at

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the central business activities and form a competitive benefit by decreasing the operational
expenses and costs. Second, Outsourcing can be outsourcing the all the core functions or some
portions. Outsourcing allows an organisation to deliver a right balance on the site support for its
workers. It is also a strategy for improving customer service quality.
Advantages of Outsourcing
Outsourcing focus on the principal works, access to experience, cost savings, improve
performance and allows flexibility. By handing over activities to other companies, it helps the
company to concentrate on the main events hence improving the value proposition and
increasing the competitive setting. (Gul & Zaib, 2010). Outsourcing helps to achieve improved
performance that the outsourcer organisation might present due to economies of scale. Also,
flexibility is the main reason for outsourcing in many agencies the outsourcer's contracts, and the
jobs of their workers rely on the range of flexibility to mirror changing business society.
Disadvantages of outsourcing
The main problems are a threat to security and confidentiality, loss of managerial power over the
outsourced operations projects, hidden costs, quality challenges and reallocation of the already
existing teams. Another disadvantage is the legal compliance. The projects that are outsourced
need to manage to make sure that there is diligence by the state or county's rules and regulations.
Regards
IT Department.

Running Head: System Analysis
Memo 2:
To: Manager
From: IT Department.
Date: 29th November 2017
Subject: Training the current IT support person who looks after their systems to build the system
Dear Manager,
Executive Summary
As the company struggles to compete in the international economy, diversity on the foundation
of the knowledge, skills, and motivation of their employees takes on increasing significance.
Training is the systematic way of learning and development to boost team, individual and
organisation effectiveness. (Aguinis & Kraiger, 2009).Worker training not only gives benefit to
the individuals but also to the agencies, facilitating the organisations to continue running
efficiently and effectively. Since once you train employee, there is no further need for investment
in training. An organisation business should probably not stand still and so nor should the
development of the employees, who are always the critical asset in moving the organisation
business forward. (Kuvaas & Dysvik, 2010).
Benefits
There is sufficient indication that training activities have a positive effect on the presentation of
the teams and individuals. Training events can be beneficial to other outcomes at both the team
and individual levels like motivations, attitudes and empowerment. Training results in improved
performance of the job which leads to other positives impacts. It helps the organisation to keep
up with dynamic industry. Industries are continually changing, and so it is essential for a group
to develop well and avoid lagging behind. This is only possible if the staff knowledge and skills

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are up to date. It also helps an organisation to maintain the knowledge and expertise. By training
the support employee to build the software the ability will get maintained so that in future if
there is the problem or the system needs further preservation, the trained support staff will handle
it. This support helps on saving on other extra costs. Training of the employees to build the
software will help to increase the job satisfaction level. Through the continual investment from
the organisation business, employees can have the higher feeling of job satisfaction, which can
boost their incentive towards their work. This will, in turn, reduces the staff turnover and
improve the levels of productivity which will directly lead to profitability. Training of the staff to
develop the system will help in keeping the organisational confidentiality when compared to
outsourcing. The employees will be only trained inside the company to create system hence
avoiding the threat of privacy. The disadvantage of training the employees is that there will be
quality challenges since the employees trained are not experts they may not develop the expected
quality end product. (Aguinis & Kraiger, 2009).
Regards
IT Department.

Running Head: System Analysis
Memo 3:
To: Manager
From: IT Department.
Date: 29th November 2017
Subject: Buying an off the shelf solution.
Dear Manager,
The off-the-shelf solution is software which focuses on addressing the specific problem, but they
get directed towards the market. For this case of the shelf, a solution would be an information
system to facilitate both memberships and lodge bookings. Off-the-shelf solutions are usually
sold at affordable cost because their development costs get distributed across broader targets.
Due to that, software characteristics and functions have higher generic or massively more
difficult, which can be feature-rich but eventually includes lots of things that organisation does
not usually require. (Daneshgar, Low & Worasinchai, 2013).
The benefits of buying an off-shelf solution; one is primarily the cost. The initial purchase cost is
cheap because at that time of purchase it contains a variety of features of which some are using
other not, and at this point, there is no any upgrade. Another benefit is that off-the-shelf solution
can be customised. So the organisation can buy any software related which further customisation
can be performed to make lodge bookings and facilitate membership activities. The off-the-shelf
solution is available immediately. This answer is an advantage that organisation can consider
when compared to other option which requires time to do development of the system. Also, it
contains lots of choices which the group can use which can help to boost the production. Off-the-
shelf solutions require less training and training can take less time when compared to training the

Running Head: System Analysis
employees to build the software. This kind of a solution is an advantage that the organisation can
also consider.
Despite the benefits and advantages off-the-shelf solution also has disadvantages: First, an off-
the-shelf solution may have some extra cost like annual and monthly licensing fees, installation
licenses. Over time these costs will eventually exceed the initial purchase costs. Another one is
that there is no access to original people who develop so in case of errors organisation will suffer
lots of loss. Off-the-shelf solutions may not meet all the requirements that clients' needs, i.e.,
may not perform membership facilitation as required. This strategy will cause the company to
incur extra cost in development of necessary needs. Also, it has lots of unused of features or
features which are not required which will affect the performance of the system (Ayala, Hauge,
Conradi, Franch & Li, 2011).
Regards.
IT Department.

Running Head: System Analysis
Recommendation:
As an expert, I would recommend MCSC to outsource the project. I would recommend
this kind of a strategy because outsourcing the project will have more significant rewards when
compared to the other two options.
Outsourcing the project will enable MCSC to access to the highest and latest technology.
Software and hardware are rapidly changing in the industry, so it needs the organisation to adapt
to the dynamic industry. It is difficult for one trained employee to keep up to date everything
hence outsourcing gives the advantage of having more IT professionals who will be able to keep
up to date the technologies used.
Outsourcing the project is cost saving; it gives financial benefits like bulk purchasing,
learner overhead and hiring choices for software and hardware, and licenses of the software as
well as legal compliance with the state rules and regulations.
Outsourcing of the project will enhance high-quality end product since it will get
developed by high-quality staff with specific qualifications and high level of experience.
Outsourcing is more flexible as compared to other options. The reason is that the vendors
have various resources and facilities available to them when compared to the internal staff who
may have inadequate capabilities and resources.
Outsourcing will enhance job security and tension reduction for internal team. IT
outsourced corporation or companies ease the burden on the domestic staff. Reducing the weight
will further lead improved relationship between MCSC and its staff. (Betz, Oberweis & Stephan,
2010).

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Part B
Modelling and Diagramming
Event table of MCSC
Event table shows the occurrence of an activity at a location in time and space. It is used
to indicate everything that happens in a system and modelled as an event in a UML diagram. The
event table helps to come up with use case diagram which is critical to efficient requirements or
user specification management. The fact is the action that is to take place at a particular time.
The event type shows which group does the event belong. Trigger shows the use case that has the
information that is required to run the activity. The source is the entity that is affected by the
action. The eve is the action that is called out by the event. The response is what the system
output change the successful execution of the event, and the destination is the entity that is
affected by the event. All these aspects are essential since they help to analyse how the system is
working and individual the way each component executes its functionality.
The table below shows an example the various actions that take place in the scenario
given whereby the customer and manager have different roles. The member can register, book
and pay fees while the manager approves and publishes the customer's financial details on a
website. (Kim, Kang, Baik, & Ko, 2007).

Running Head: System Analysis
Event
Event
Type
Trigger Source
Activity/Use
Case
System
Response/
Output
Destinatio
n
Check
member
wants to
join
Check
member
Member
Inquiry
membe
r
Look if
member
exist
Member
availability
details
Member
New
member
to join
Add
member
Membershi
p details
Membe
r
Add
member to
the system
Member
added
successfully
member
New
Member
booking
Booking
Member
booking
Bookin
g
Fill
nomination
form
Approve by
managemen
t
Booking
Publishin
g booking
in website
Booking
Member
booking
Bookin
g
Publish on
website
Publish
successful
Website
Send mail Mailing Send Mail
Meetin
g
Meeting by
managemen
t
Send email
to all
member
member
Annual
payment
Paymen
t
Check
membershi
p type
Membe
r
Look if the
member is
not junior
Payment
made
Payment
Approve Membe Check if Bookin Check if the Successful Member

Running Head: System Analysis
member
r
approva
l
conditions
get met
g office
member
has paid
annual and
joining fee
approve
Question 3: Domain Model Class Diagram
A domain model class diagram is a diagram that represents the way the database will
look like or the design of the database. The different entities in the scenario become the tables in
the database, and the attributes are the columns in the database table. It is a fundamental diagram
since it makes the database simple to create since the design gets prepared. From the scenario
above, entities person, caterer, manager, payment, member, booking, and email get identified.
The relationship that exists between the entities is also very important such; one to one,
many to one, one to many and many to many. These relationships help in avoiding anomalies in
the database and hence keep the database atomic, consistent, isolated and durable. These
concepts are fundamental to consider in any database design. The constraints and cardinality get
represented. Inheritance hence reduces repetition and since entity like a person gets introduced.
This entity captures attributes and functionalities that are similar to more than one entity and
accordingly make it easier to put them in one entity and then different entities to inherit. For
example, Caterer, Member and Manager all have similar attributes, and hence they can be
extracted and put in one entity person, and all of them all inherit from the person.(Larman,
2012).

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Question 4: Design Class Diagram
A class diagram is a diagram that is used to relationships and dependency among the
different classes in a system represents using a UML diagram. A class defines the variable and
the methods or actions specific to the object or entity in the system. Class diagrams are useful in
that they help form the bases of object-oriented programming in a system. A class diagram is
similar to a flowchart in that it shows all the activities of a system. The name of the class gets
displayed in the box with the attributes or variables below. The class diagram also represents a
significant part called the methods. The methods that affect the given class are represented or
captured inside the same box.
The diagram below shows the class diagram with two classes, that is, Customer and
Manager. The customer has different functionality which represents different from those of the
manager. The manager also has various features which get captured inside the manager's box.
Class diagrams resemble the actual classes that will be generated or developed during the
development stage with the variables of each class. The accessibility of the variables and
methods can also get represented. + is for the public, - for private and # for protected access. The
type of the variables is also shown, such as string, integer, Boolean among others.
(Larman, 2012).

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Question 5: Use Case Diagram 20 Marks
Use case diagram is a diagram used to show set of activities that system can do or
perform in collaboration with other external users that are the actors. Use case diagram provides
valuable and observable outcomes to the actors of the system. The use case is used to specify the
requirements and functionality offered by the actors in the order. Its core drive is to capture the
changing features of the system.
The diagram above shows uses case diagrams with three actor's customer, manager and
booking officer.
The customer can do activities which include: register to be a member, make bookings
for the lodge, pay a fee which can membership fee or lodge booking fee and can also check if

Running Head: System Analysis
he/she is a member. The real action of registration, checking the member and booking the lodge
is done by the booking officer. That is why the customer and booking officer are pointing to the
same use cases. The manager can do activities like: approve the customer registration, send
emails to members and publish the website. (Kulak & Guiney, 2012).
Question 6: Use Case Description (intermediate)
Prepare a Use Case intermediate description for the 'Creates Customer' use case,
Use intermediate case description is a diagram that shows an explanation of what a
particular action is all about. The diagram shows the flow of activities till the success of the
operation. It also contains a place for exceptions that might arise during the process. The
limitations indicate where the process can terminate and the state in which specific process
cannot continue executing. (Gomaa, 2011).
The diagram below shows the description when creating a customer or registering a
customer. There are different steps that get taken to record as shown below. It also explains the
exceptions that might arise during execution and the checks that have to be made to ensure the
only valid member is registered. The issue of age, approval status and nomination are all
essential checks that have to be put in place before any member is allowed to join the lodge and
the system should capture hence violation of the same. The use case intermediate description
diagram, therefore, is similar to a flowchart in that it shows the steps that are followed to achieve
an individual action and the exception that might arise (Rosenberg & Stephens, 2007).

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