MGT603: System Thinking Report - Nurse Training and Education Analysis

This report provides a detailed analysis of problems within a general practice in the Lidcombe area, focusing on issues related to the training and education of nurses and students. The report utilizes system thinking methodologies, specifically CATWOE analysis and rich pictures, to identify stakeholders, analyze transformation processes, and understand world views. The CATWOE analysis examines Customers, Actors, Transformation processes, World view, Owners, and Environmental constraints to pinpoint areas needing improvement. The rich picture visually represents the identified problems and potential solutions. The report concludes with recommendations for forming efficient departmental structures and recruiting skilled nurses to alleviate the workload on existing staff, along with financial considerations to support the teaching department. The objective is to improve organizational efficiency and support the growth of the practice.

Running head: SYSTEM THINKING
SYSTEM THINKING
Name of student
Name of university
Author’s note:

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Table of Contents
Introduction....................................................................................................................2
CATWOE analysis.........................................................................................................2
Rich picture....................................................................................................................5
Recommendations..........................................................................................................6
References......................................................................................................................7

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Introduction
This report intends to provide the appropriate solution for the training and educating
the nurses as well as the students at the General practise in the Lidcombe area. It could be
observed that the general practise faced several problems due to the lack of the support from
the top management and the unavailability of the resources that were required for providing
required training and knowledge to the student nurses. A detailed CATWOE analysis has
been conducted for solving the problems in the general practise. A rich picture has been
provided illustrating the method by which the problem is solved. Lastly this report concludes
with an appropriate conclusion for the report.
CATWOE analysis
CATWOE could be described as the acronym that precisely stands for Customers,
Actors, Transformation process, World view, Owners and the Environmental constraints. It
has been considered as the simple checklist for discovering the solutions to major problems in
the organisations. It provides the required appropriate solutions and then stimulates several
approaches (Aithal 2017). The use of the CATWOE analysis makes it significantly possible
for identifying the areas of the problems, search for the goals and the aims of any company,
and then determine which solutions could be appropriate and influence the majority
stakeholders. This analysis mainly utilises the thought solutions from several perspectives.
This particular analysis is frequently utilised for identifying and then solving the problems of
the businesses that frequently include several conflicting interests. With the proper
consideration of the all the perspectives as well as the viewpoints, it provides the ethical
framework for the approach of problems solving (Adham et al. 2015). This analysis is
commonly executed on the present residing system of the organisation or the processes of the
organisation. For the general practise of the nurse, the CATWOE analysis could be

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extensively utilised for solving the issue of the improper management of the training
programs and required support for the nurses to teach the students.
C – Customers
Commonly these are the customers of the organisation. These individuals are the
stakeholders and the users of the system. They would surely gain significant benefits if any
change takes place within the system or the processes or if the problem would be solved
efficiently (Pereira et al. 2015). The initial stage involved within the CATWOE analysis is
the identification of the customers and then comprehend how the system or the process
influence the individuals (Óskarsdóttir and Oddsson 2017). Additionally, it is required to
discover the issues faced by the individuals prior searching for the solutions. In the situation
of the general nurse practise, the issue faced is the lack of the required resources and support
for training the student nurses. The management was not able to provide the required support
and guidance to the teacher nurses.
A – Actors
This aspect of the analysis includes the employees of the organisation. It could be
considered that the employees ensure there is a transformation process takes place in the
organisation (Corelli 2018). The employees play a significant part in the implementation of
the changes in the working of the organisation (Vecsenyi 2016). It is required to comprehend
the abilities, the qualities and the interests prior implementing the changes in the system for
understanding how the employees would be impacted. In the situation of the general practise,
it could be observed that the nurses, students and the doctors are the main employees of the
organisation.
T- Transformation process

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The transformation could be referred as the changes that are made into the system or
the process of the organisation (Wiyono, Utami and Sadeli 2017). It is primarily the process
within which the input could be transformed by the organisation into desired output.
Additionally, for gaining the required knowledge of the input and what the output could be in
advance, it is required to properly analyse the intermediate stages of the process
(Prasetyaningtyas et al. 2019). The main change that could be made into the system of the
general practise is the recruitment of additional doctors and skilled nurses in the organisation
for providing additional support to the present nurses in the teaching department and help the
doctors with the patients. Proper structure of departments are required to be formed in the
organisation for specifying the employees about their jobs and roles.
W- World view
This aspect of the analysis considers future state of the organisation as well as the
influence of the various stakeholders and the interested parties from the surrounding of the
organisation. It is considered as the most crucial step involved in the analysis (Mayoza et al.
2018). The stakeholders frequently have distinct approaches to any similar issue along with
conflicting interests. For the considered organisation, the goal of the organisation is growing
in business with the effective and efficient doctors and nurses working in the organisation.
For the successful growth of the organisation, it is required to possess adequate nurses and
doctors for managing all the departments of the organisation.
O – Owner
This element of the analysis mainly includes entrepreneur, owner or the investor of
the organisation, who intends to makes the required changes and decides if it is required to
initiate the project or terminate the project. In the situation of the considered organisation, the
management of the organisation is the main owner who would determine the process by

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which the changes would be implemented and the methods that are required for analysing the
solutions for the problems.
E – Environmental constraints
In the contrast of the world view, this element of the analysis mainly concerns
regarding the elements of the environmental that might influence the organisation
significantly and could also restrict the formation of the system (Setianto, Cameron and
Gaughan 2014). Some examples of the constraints includes the ethical boundaries, the
regulations, the financial constraints and the environmental factors. In the situation of the
considered organisation, some of the constraints could be inability of finding the efficient
nurses for teaching the students of the organisation, the inability of finding efficient doctors
who could work within the ethical boundaries. One more major constraint for the
organisation is the lack of financial resources for establishing the proper teaching procedure.
Rich picture
Figure: Problems of the organisation and the recommendation for improvement

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Recommendations
With the analysis of the rich picture and the CATWOE analysis provided in the above
section, it could be recommended to the organisation to form efficient department structure
and recruit the efficient nurses in the organisation for relieving the burden on the present
doctors and the nurses of the organisation. The additional employees of the organisation
could perform the required activities where the organisation is facing difficulties. The
financial aspect is required to be analysed for providing the required resources to the teaching
department and the doctors of the organisation for allowing them to work efficiently.

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References
Adham, K.A., Sarkam, S.F., Ghanie, S.K.M., Kasimin, H., Muhamad, N.S.A. and Said, M.F.,
2015. A cybernetics approach to inclusive growth analysis: A case of one district. Systemic
Practice and Action Research, 28(6), pp.595-612.
Aithal, P.S., 2017. ABCD Analysis as Research Methodology in Company Case
Studies. International Journal of Management, Technology, and Social Sciences
(IJMTS), 2(2), pp.40-54.
Corelli, A., 2018. Business Analysis. In Analytical Corporate Finance (pp. 121-148).
Springer, Cham.
Mayoza, L., Agus, A., Lili, W. and Rizal, A., 2018. ANALYTICAL BUSINESS
DEVELOPMENT ON NEON TETRA (PARACHEIRODON INNESI) ORNAMENTAL
FISH CULTIVATION. GSJ, 6(7), p.938.
Óskarsdóttir, H. and Oddsson, G., 2017. A Soft Systems Approach to Knowledge Worker
Productivity—Analysis of the Problem Situation. Economies, 5(3), p.28.
Pereira, T.F., Montevechi, J.A.B., Miranda, R.D.C. and Friend, J.D., 2015. Integrating soft
systems methodology to aid simulation conceptual modeling. International Transactions in
Operational Research, 22(2), pp.265-285.
Prasetyaningtyas, S.W., Maarif, S., Sobir, R. and Hermawan, A., 2019. The Use of Soft
System Methodology in Evaluating the Business Strategies in Organic Farming: The Case
from Yogyakarta, Indonesia. Asia Pacific Journal of Management and Education, 2(2).
Setianto, N.A., Cameron, D.C. and Gaughan, J.B., 2014. Structuring the problematic situation
of smallholder beef farming in Central Java, Indonesia: using systems thinking as an entry

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point to taming complexity. International Journal of Agricultural Management, 3(3), pp.164-
174.
Vecsenyi, A.P.J., The Busines Concept Map Compared to other Canvas
Models. INNOVATION MANAGEMENT, ENTREPRENEURSHIP AND SUSTAINABILITY
2018, p.878.
Wiyono, S.N., Utami, H.N. and Sadeli, A.H., VALUE OF RELATIONSHIP ON
VEGETABLES BUSINESS WITH SOFT SYSTEM METHODOLOGY APPROACH:
BUILD FIRST, RISE NOW!. ON ECONOMICS AND BUSINESS 2016, p.310.