System Thinking Assessment 2: Green Chilli Restaurant Case Study

Desklib provides past papers and solved assignments. This report analyzes Green Chilli Restaurant's challenges using system thinking.

System thinking assessment 2
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Table of Contents
Introduction:....................................................................................................................................3
Subject matter’s Rich picture:.........................................................................................................4
Root definition report by the help of CATWOE:............................................................................6
Solution:...........................................................................................................................................7
Conclusion:......................................................................................................................................8
References:......................................................................................................................................9
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Introduction:
System thinking is known as the approach applied holistically to analyse and examine the
working of the company which focuses on the method of constituting the parts of the system.
The systems are interrelated with each other, and it also explains the working of the system all
over the time and inside the system of larger size. In this study, there will be an explanation
about the rich picture related to the subject matter and the main or root definition of CATWOE
analysis which is used in reporting the problems and solutions of those problems faced by the
businessmen in their business or organisation. The green restaurant chilli situated in Australia is
taken in this study to explain their problems and solution as well. The image will also be used to
deeply describe the root causes of those problems and why those problems are occurring in green
chilli restaurant of Australia.
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Subject matter’s Rich picture:
Figure 1: A detailed image of Green Chilli Restaurant
Source: (Author, 2019)
There are some problems which are faced by the Green Chilli restaurant after working in the
highly changing environment of the company. The problems should be made clear in front of the
authority of restaurant because it is very important for any company to know about the problems
of them and try to solve them as fast as possible in a very effective and efficient manner. The
environment of the restaurant is highly chaotic, and customers are not getting their orders on
time which is the biggest problem for any restaurant because it leads to the matter of customer
dissatisfaction and no one wants their customer to leave their place unsatisfied. The two main
problems of Green chilli restaurant is that they are facing problem in handling the inventory
because sometimes they receive excess or less stock which can create the situation of tension in
the company because it leads to the loss of money and increase in the cost of inventory. The
situation of excess stock in the restaurant shows the condition of the company and the situation
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Problems of Green
Chilli Restaurent
Higher Opperatinal
Cost
Poor Planning
Mismanagement of
Employees
Issue in takling the
inventory
Poor inventory
Management

of less stock is also the condition of shame for the company because it makes their customer
leave unsatisfied from their arena (Duverger and Wang, 2018).
No restaurant wants to face this type of situation because this will eventually decrease the level
and the goodwill of the company in the restaurant market and reduces the name, image and
reputation in the minds of customers. The other main problem which is faced by the Green chilli
restaurant situated in Australia is that they are not able to handle the operational cost of the
company because sometimes the graph of operational cost increases and decreases as per the
amount of inventory they are controlling at a time. The fluctuation in the operational cost is just
because of the amount of inventory they order for their restaurant as per their plans and idea.
If Green Chilli is facing some problems, then it also has some reasons which need to be resolved
to put the working of the restaurant on track and again achieve customer satisfaction and loyalty.
The first main reason for facing the issue of handling or tackling the inventory is because they
have poor management of inventory. The authority of the restaurant is not able to manage the
requirement of the restaurant on a daily or weekly basis. This is the reason why they are not able
to control the inventory. The restaurant has poor inventory management which leads to the loss
of the capital invested in buying a huge amount of inventory. The reason for the problem of
higher operational cost is because the member of the restaurant are not able to decide how much
amount of inventory or stock they want because they have really poor planning for the
requirement of stock. This gradually leads to an increase in the operational cost of the company.
The burden of this problem directly comes to the fiancé department of the restaurant. The other
reason for the increased operational cost is mismanagement of employees of the company. The
main reason for the unbalanced inventory is because employees are not managed according to
the amount of stock level and demand (Alves and Alves, 2015).
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Root definition report by the help of CATWOE:
CATWOE is known as one of the most important techniques and method that is used by the
business analyst to understand the goals and objectives of the business which they are trying to
achieve and which are the areas for the problems. It also explains the perspective of stakeholder
which can affect the people who are involved in these type so areas.
In order to manage the problems faced by the Green Chilli restaurant like tackling the inventory
or increase in the operational cost of the company can be solved by using the CATWOE analysis
which can guide them in a better way while dealing the issues (Machado, et al., 2017).
Customer: In order to understand the behaviour and taste of the customer by Green Chilli
restaurant and want to have better command on them then this is the best method or part of
CATWOE to make it out. It helps the employees of the company to learn about how to tackle the
customer effectively and efficiently. Customer is the power and source of income or for any
company, and if they do not take care of them, then they will not be able to grow in their
respective fields.
Actors: The actors are known as the members of the company who are involved in the working
of the company and concerns about the methods used by the restaurant to resolve the problems
faced by them if any. The members or parties which are involved in the working of the restaurant
are agencies, employees, suppliers, etc.
Process of transformation: A business process is always followed by any type of company or
business which is applied by them on the working of the business on a daily or weekly basis.
With the usage of the related methods and techniques, a process which can be suitable or
relevant for the Green chilli company may be used.
Worldview: The areas which are taken into consideration give a systematic and planned
overview of the problems concerned with Green Chilli restaurant. This can assist the company in
a better and efficient way while handling and solving the problems.
Owners: the boundaries for the owner of the restaurant by CATWOE analysis can point out
directly the person or group of persons who are linked with the problems of the companies
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(Chintapalli and Hazra, 2015). Green Chilli restaurant can solve or resolve the problem and also
make sure that the solution to the problem is effective or not.
Environment: The Green Chilli restaurant needs to give their attention to the effective
commands which are of the various series that exist in the restaurant environment. The
environment is the main reason for any type of company whether it will grow or not.
Solution:
 The management of the inventory of the Green Chilli restaurant should be effective and
efficient in nature. The decision of using the CATWOE analysis is a very strategic plan
for the effective solution of the company.
 The measurement of the requirement must be planed earlier and then order for the stock
which is a very good step for the betterment of the restaurant. The usage of CATWOE
analysis is the best option to choose between the positive and negative aspect of the
company, and this will eventually guide for the growth of the company in the near future
(Tokuoka, 2012).
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Conclusion:
The outcome of this whole study is that it is highly important for each and every company to
understand the problems which are associated with their company and they should opt for the
suitable answer or solution which can be effective for the company. Green Chilli restaurant uses
the CATWOE analysis very smartly because it has fulfilled the requirement of the company and
fills the gaps because of which the company or restaurant is getting a week and less profitable.
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References:
 Alves, J., & Alves, J. (2015). Production management model integrating the principles of
lean manufacturing and sustainability supported by the cultural transformation of a
company. International Journal of Production Research, 53(17), 5320-5333.
doi:10.1080/00207543.2015.1033032
 Chintapalli, P., & Hazra, J. (2015). Pricing and inventory management during new
product introduction when shortage creates hype. Naval Research Logistics (nrl), 62(4),
304-320. doi:10.1002/nav.21629
 Duverger, P., & Wang, X. (2018). Capturing relative importance of customer satisfaction
drivers using bayesian dominance hierarchy. Cornell Hospitality Quarterly, 59(1), 39-48.
doi:10.1177/1938965517719268
 Machado, C., Pinheiro de Lima, E., Gouvea da Costa, S., Angelis, J., & Mattioda, R.
(2017). Framing maturity based on sustainable operations management
principles. International Journal of Production Economics, 190, 3-21.
doi:10.1016/j.ijpe.2017.01.020 Mehregan, M.R., Hosseinzadeh, M., Kazemi, A., (2012). An application of soft system
methodology. Mehregan, M.R., Hosseinzadeh, M., Kazemi, A. Retrieved form
https://core.ac.uk/download/pdf/82684115.pdf. Tokuoka, K., (2012). Does the Business Environment Affects Corporate Investment in
india?. Tokuoka, K. Retrieved from
https://www.imf.org/external/pubs/ft/wp/2012/wp1270.pdf.
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