BSBINM501: Systems Analysis Assessment 2 - Task 1 - Analysis Report

This student assignment, addressing the BSBINM501 unit, presents a comprehensive analysis of information and knowledge management systems. The assignment begins with an evaluation of a chosen system component, assessing its effectiveness and suggesting improvements, including auto...Read More

Assessment 2: Systems Analysis
TASK 1:
Systems Analysis Questions/Answer
1 Select a component of an information or knowledge management system with which you are
familiar.
The chosen component is review use of information or knowledge management system.
a) Assess the effectiveness of this system, explaining how you collected the information to
complete the assessment.
 This system is very effective because it evaluates the processes to ensure compliance
with the set threshold. Secondly, it ensures that necessary adjustments are made in a
timely manner to avoid further losses in case a risk occurs. The information about
this phenomenon is obtained from performance indicators such as weekly sales.
b) Identify possible improvements that could be made to the system.
 The process should be automated so that employees can do self-evaluation as they
carry out their day-to-day chores.
c) Suggest other employees who may be involved in assessing the system and designing
improvements.
 Information and communication managers
 Company ICT personnel
 Human resources manager
d) Write a report summarising your assessment and possible improvements. (1 page)
“Review use of information or knowledge management system” is one of the components of
information or knowledge management system. The information contained in this document is
vital since the managers rely on it to make vital decisions. Managers normally rely on the
established database to formulate policies whose Implementation result into organizational
success. Individuals concerned with this phase of product development have the responsibility to
ensure safe custody of corporate oil that holds the industry firm. Besides, organizational data
needs to be kept safely and only accessible to authorized persons.
According to Zacharewicz et. al. (2017), organizational secrets must be kept a secret unless their
revelation to outsiders is for the mutual benefit for the firm and the outsider. In other words, the

organization must have a reason that is viable enough to let others access its database. Therefore,
all stakeholders must be involved before organizational data is opened for others to read.
This system is important in an organization because it stores information such as, protocol
formulae, procedures and the company’s unique production technology and special talents.
However, the system requires some changes to improve its efficiency. Some of the reasonable
adjustments that can make the system operate at its maximum include;
 Establishment of a robust and interactive system in the organization that is capable of
conducting continuous monitoring and evaluation of employees for proper adjustment for
improved productivity (Abu Ghali, Mukhaimer, Abu Yousef and Abu Naser, 2017).
Secondly, there should a proactive approach towards education and training of employees
in ICT department to equip them with modern skills for optimal production of goods and
services.
2 Identify and list three or more members within your organisation who need to use its
information system. Next to each name, record their position and make a note of their learning
needs.
I. Dickens Bobo: Head of human resources department
(has limited knowledge in computer hence requires training to be proficient in electronic
filling of employees data)
II. Mike Bruno: Head of training section. To be trained in human resources management
information system management.
Michael Jordan: Head of Personal Relations department. marketing management system
3 Select a component of an information management system used at your workplace. This may
be a component of the customer relationship system, marketing management system or other
knowledge database.
The selected component is marketing management system
Identify the resources required to train one of the members you identified in question 2 and write
your answer in table format as below.
Prepare and write a one-page proposal, approximately 400 words, justifying allocation of the
following resources to your training:
Resource Requirements for training

Personnel 1 person
Financial $ 200
Physical 1 room
Time 120 minutes
The proposal for training mike Bruno
Personnel requirement: To train one person on marketing management systems, the project
requires on instructor. One person who is experienced and equipped with the industry best
practice information is enough to assist an individual. The workforce can be obtained from
within institution to minimize operation (Cong and Li, 2018, November).
Financial requirements: The proposed amount is $200. This allocation has been reached at
ascertaining the resources which were present and the deficit. Since most of the materials to be
used during training were missing, they were to be bought from external sources.
Physical resources: these places are necessary to create a conducive environment as suggested by
Toshima, Suganuma and Takahashi (2019) in their work.
Time: time that will be allocated to this process is only 120 minutes for the learner to finish and
give the learners easy time to ask questions.
4 Create an email, memo, poster or webpage to promote the use of the knowledge management
system. Ensure you explain how all relevant personnel will read the information.

Internal memo
From,
Head of information and communication technology,
To,
All staff members,
Ccc
Company C.E.O.
RE: READING OF KNOWLEDGE MANAGEMENT SYSTEM
All heads of department to select two members of his or her department to be trained on the
significance of knowledge management system information. Two versions have been designed to
cater for those who like reading e-books via the internet (Soja, and Soja, 2017). The soft copy to
be read through the company website, from where it can be downloaded and converted into a
hard copy. Hard copies will be availed in the company library, from where access is dependent
on the annual membership subscription.
The reasons why we are being encouraged to read the information include:
To increase awareness of the current trends in the market, which commodity sells the most and
where can improvement boost company growth. Secondly, this is the most reliable source of
information regarding the company’s change in methods of production. Thirdly, each member of
the departments will be able to understand and appreciate the role information technology in an
organization.
Yours faithfully,
Stphen
. 5 Identify the performance measures used to calculate the effectiveness of your organisation’s
information systems. You may select a single system, such as a CRM, or a whole system. List
some of these measures and describe how they are collected; for example, automatically, via an
integrated computer KMS.

In the opinion of Mahmood and Abid (2017), Mahmood and Abid (2017), effective performance
of the organisation’s information systems can be defined as the degree to which the institution is
achieving its goals. In other words, it is the comparison between input and output of resources
and products from the organization. The measures include:
 Cost of quality: a comparison between the budgeted figures and the actual figures on the
ground through NSCC
 Deviations: the measurement of the standard absorbed costs against actual expenses via
KMS
 Profit contribution: measured in dollars through ROROC.
6 Access and write a brief summary, approximately 300 words, of scope and purpose of the
Australian Standard for Knowledge Management AS 5037:2005.
infostore.saiglobal.com/store/Preview Doc.aspx?saleItemID=39161
The discussion encompasses the standards development with emphasis on the list of enablers, the
perennial development and implementation framework with their motoring and evaluation
parameters. It highlights the opportunities for the standards and the obstacles which make its full
adoption a challenge. It particularly frowns upon the absence of a robust mechanism for
computing the the extent of damage as well as an overview of the LIS sectors.
Another concept that has been conspicuously discussed is difference between knowledge
management and information management. In addition, the missing link between the traditional
setup and the vibrant modern man has been associated with the absence of significant literary
information.

References
Abu Ghali, M.J., Mukhaimer, M.N., Abu Yousef, M.K. and Abu Naser, S.S., 2017. Expert
System for Problems of Teeth and Gums. International Journal of Engineering and Information
Systems (IJEAIS).
Cong, J. and Li, B., 2018, November. The Construction of 233 Integrated Experimental Teaching
System in the Major of Economics and Management. In 2018 5th International Conference on
Education, Management, Arts, Economics and Social Science (ICEMAESS 2018). Atlantis Press.
Mahmood, A. and Abid, S., 2017. The Role of State Bank Library in Achieving SBP Vision
2020 Goals through Knowledge Management.
Soja, E. and Soja, P., 2017. Enterprise System Acceptance by Older Workers: A Preliminary
Literature Review. Knowledge–Economy–Society. Management in the Face of Contemporary
Challenges and Dilemmas. Krakow, pp.215-224.
Toshima, J., Suganuma, T. and Takahashi, A., 2019. Design and Evaluation of an Incentive
Decision Method for an Agricultural Information Sharing System. International Journal of
Networking and Computing, 9(2), pp.276-300.
Zacharewicz, G., Diallo, S., Ducq, Y., Agostinho, C., Jardim-Goncalves, R., Bazoun, H., Wang,
Z. and Doumeingts, G., 2017. Model-based approaches for interoperability of next generation
enterprise information systems: state of the art and future challenges. Information Systems and e-
Business Management, 15(2), pp.229-256.