MMM132 Assignment: Applications of Systems Management in Xero Company

This report provides an in-depth analysis of systems management within Xero Company, a New Zealand-based technology company offering software services globally. The report examines how Xero applies systems management principles through its IT infrastructure, including networks, automation services, and business systems. It highlights Xero's use of standard accounting software, the 'single unified ledger,' and its key features like invoicing and automated receipts. The report also discusses the role of Xero's robust systems management team, including the CIO, and the importance of IT as a service (ITaaS). Furthermore, it explores Xero's IT service management unit, supported by governance, risk, and compliance units. The report concludes by emphasizing the significance of systems management in supporting technological activities and meeting IT principles within the organization.

Applications of Systems Management in Xero Company
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Systems management includes the central administration of Information Technology in any
organization. Different companies have tried to come up with clear criteria that support and
controls the Information Technology system (Laudon & Laudon, 2015 p.76). The idea is that
systems management is an umbrella word that includes the entire process of monitoring and
supervision of the Information Technology activities in companies. The paper focuses on the
issue of systems management in Xero company.
The company is in New Zealand, and it offers technological software services. It provides its
services to both domestic and international markets. Xero was established in 2006, and after five
years it had invested in more than 50 countries in the entire globe. Systems management in the
company is made up of logs, networks, automation services, system administration units,
business systems and the aspects of the applications. By 2018 it had acquired other
organizations such as Hubdoc and also the US payroll (Shibin et al 2016 p.34). Through mergers
and acquisitions, the organization has tried to adhere to the principles of systems management. It
has been in the position to control the accounting software's in various organizations at different
locations.
There are different element showing how the organization has been in the position to monitor the
issue of systems management. The entire point is that Xero is now using standard accounting
software which is commonly known as the single unified ledge. The software is very efficient
since it has a popular book, thus helping organizations to their accounting details efficiently. The
accounting software has some critical feature that shows how the company applies the policies of
the systems management. These key element makes Xero services to be unique from the other
services provided by the software companies. Some of these traits include the invoicing features,
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the automatic back receipts, the fixed asset depreciation software's and the purchase order
software.
On the other hand, the organization has a robust systems management team. In every
organization systems management, workforce works hard to ensure there is the efficient
provision of the ITaas (that is IT as a service) (Shibin et al 2016 p.94). In Xero, the CIO is
always monitoring every technological process that is being carried out in the organization.
Moreover, the CIO implements all IT related concepts and also oversees IT professionals. The
management information systems department is also keen to apply the skills and principles of
systems management.
According to the financial reports outlined by the organization, the IT service management is
compact. The system contains supporting units which make the company surpass its competitors
in the market. The idea is that the IT service management in the organization is supported by
governance risk compliance unit, the financial management staff, supply chain management and
the service delivery support (Juan-García et al 2017 p.67).
To sum up, systems management is the fundamental unit supporting all technological activities
in the organization. Also, systems management work on helping companies to meet the IT
principles and policies. Xero company has indicated how systems management departments
work with the CIO to monitor all accounting activities. Besides, the organization has unique IT
service management unit for ensuring there is sufficient supply of the ITaas.
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Table of Contents
Executive summary 1
Introduction 2
Systems management 3
Application of systems management in Xero 4
Importance of systems management in the company 5
Recommendations to improve systems management in the organization 6
Conclusion 7
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References
Juan-García, P., Butler, D., Comas, J., Darch, G., Sweetapple, C., Thornton, A. and Corominas,
L., 2017. Resilience theory incorporated into urban wastewater systems management. State of
the art. Water research, 115, pp.149-161.
Laudon, K.C. and Laudon, J.P., 2015. Management information systems (p. 143). Upper Saddle
River: Pearson.
Shibin, K.T., Gunasekaran, A., Papadopoulos, T., Dubey, R., Singh, M. and Wamba, S.F., 2016.
Enablers and barriers of flexible green supply chain management: A total interpretive structural
modeling approach. Global Journal of Flexible Systems Management, 17(2), pp.171-188.
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