TAE40116 Certificate IV in Training and Assessment: WHS, Job Analysis

This document encompasses several key elements relevant to workplace health and safety and training. It begins with a detailed WHS policy outlining the commitment to a safe and healthy work environment, emphasizing employee responsibilities, hazard reporting, and compliance with safety procedures. Following this, job descriptions for a Catering Assistant and a Housekeeping Assistant are provided, detailing their roles, responsibilities, required knowledge, and skills. These descriptions highlight the importance of following WHS procedures, communication, and accurate reporting. Additionally, the document includes information about Man Power Training Services (MPTS), a training provider, and a Training Needs Analysis (TNA) along with a LLN Evaluation Form, which are crucial for identifying and addressing training gaps within an organization. The TNA and LLN evaluation are essential tools for ensuring that training programs are effective and aligned with the needs of the workforce.

IV
IN TRAINING AND
ASSESSMENT
DESIGN CLUSTER

CONTENT
• BJI-POLICY-WHS
• JOB DESCRIPTION
• MAN POWER TRAINING SERVICES (MPTS)
• TRAINING NEEDS ANALYSIS
• LLN EVALUATION FORM

BEST JOBS INCORPORATED
• 1. WORKPLACE HEALTH AND SAFETY (WHS) POLICY
• 1.1. WE TAKE OUR OBLIGATIONS UNDER THE WORK HEALTH AND SAFETY ACT 2011 (CTH) SERIOUSLY SO THAT WE CAN PROVIDE A SAFE AND HEALTHY
WORK ENVIRONMENT FOR EMPLOYEES, CONTRACTORS, CUSTOMERS AND VISITORS.
• 1.2. THE WHS COMMITTEE MEETS REGULARLY. EMPLOYEES ARE INVITED TO DISCUSS OR PROVIDE A MEMO ON ANY MATTERS RELATING TO SAFETY OR
HEALTH FOR DISCUSSION BY THE WHS COMMITTEE.
• 1.3. IF YOU BECOME AWARE OF ANY CIRCUMSTANCE OR HAZARD THAT COULD GIVE RISE TO A RISK OF INJURY OR ILLNESS TO ANY PERSON THEN YOU
SHOULD IMMEDIATELY NOTIFY YOUR SUPERVISOR, FILL OUT A HAZARD REPORT FORM AND LODGE IT WITH YOUR SUPERVISOR.
• 1.4. IF THERE IS AN ACCIDENT THAT DOES GIVE RISE TO AN INJURY OR ILLNESS OR COULD HAVE RESULTED IN AN INJURY OR ILLNESS THEN IT IS
IMPORTANT THAT ALL EMPLOYEES WHO ARE PRESENT IMMEDIATELY INFORM THEIR SUPERVISOR AND FILL OUT A STATEMENT SETTING OUT WHAT
HAPPENED IN A HAZARD REPORT FORM.
• 1.5. IN ALL WORKPLACE ACTIVITIES YOU ARE EXPECTED TO COMPLY WITH ALL WHS PROCEDURES AND ALL DIRECTIONS GIVEN IN RESPECT TO SAFETY. IF
THIS REQUIRES YOU TO WEAR PROTECTIVE CLOTHING OR A HELMET OR TO WEAR EAR PLUGS/MUFFS OR FACE MASKS OR PROTECTIVE GOGGLES THEN
YOU MUST DO SO AND NO ONE HAS ANY AUTHORITY TO EXEMPT YOU FROM THIS COMPLIANCE.
• 1.6. IF THERE ARE RESTRICTED AREAS WHERE ONLY AUTHORISED PERSONNEL ARE PERMITTED THEN YOU ARE NOT PERMITTED TO ENTER THOSE AREAS
UNLESS EXPRESSLY AUTHORISED BY THE APPROPRIATE OFFICER OR YOUR SUPERVISOR.
• 1.7. IF YOU SEE ANY PERSON OR EMPLOYEE NOT COMPLYING WITH ANY WHS PROCEDURES OR REQUIREMENTS THEN YOU MUST IMMEDIATELY REPORT THIS
TO YOUR SUPERVISOR. YOU WILL APPRECIATE THAT THIS IS A FUNDAMENTAL MATTER OR WORKPLACE SAFETY. ALL SUCH REPORTS WILL BE TREATED
CONFIDENTIALLY.
• 1.8. IF YOU SEE ANY MACHINERY BEING IMPROPERLY USED OR BEING USED WITHOUT SAFETY GUARDS
• (WHEN THESE ARE REQUIRED) OR OBSERVE ANY MACHINERY TO BE DAMAGED OR DEFECTIVE OR IN NEED OF REPAIR OR SERVICE THEN YOU MUST
IMMEDIATELY REPORT THIS TO YOUR SUPERVISOR. YOU WILL APPRECIATE THAT THIS IS ALSO A FUNDAMENTAL MATTER OF WORKPLACE SAFETY.. ALL SUCH
REPORTS WILL NEED TO BE TREATED CONFIDENTIALLY.

JOB DESCRIPTION
• CATERING ASSISTANT
• THE CATERING ASSISTANT WORKS UNDER THE DIRECT SUPERVISION OF THE CATERING ASSISTANT MANAGER, WHO CAN PROVIDE THEM
SUPPORT WHEN REQUESTED. THE CATERING ASSISTANT ALSO ASSISTS IN THE PREPARATION AND SERVICE OF HOT AND COLD MEALS.
• THE CATERING ASSISTANT IS EXPECTED TO HAVE THE FOLLOWING KNOWLEDGE AND SKILLS:
• KNOWLEDGE OF FOOD SAFETY HANDLING PROCEDURES
• ABILITY TO INTERPRET INSTRUCTIONS, SAFETY SIGNS AND EVACUATION PLANS
• GOOD COMMUNICATION SKILLS
• ABILITY TO READ AND ADHERE TO STANDARD TIMEFRAMES AND QUANTITIES FOR FOOD SERVICE
• ABILITY TO LOCATE AND READ INSTRUCTION MANUALS FOR NEW OR UNFAMILIAR EQUIPMENT
• THE CATERING ASSISTANT’S KEY RESPONSIBILITIES INCLUDE:
• RECEIVING AND INTERPRETING CUSTOMER ORDERS AND REQUESTS, RECORDING INFORMATION REQUIRED
• LISTENING TO AND ASKING CUSTOMERS QUESTIONS TO CLARIFY AND CONFIRM ORDERS AND REQUESTS, WHERE NECESSARY
• RECEIVING PAYMENT AND GIVING CHANGE TO CUSTOMERS
• SERVING HOT AND COLD MEALS TO CUSTOMERS
• CONFIRMING ORDERS WITH COLLEAGUES AND ASKING ADVICE FROM SUPERIOR ON HOW TO PROCEED WITH A TASK, WHERE NECESSARY
• ACCURATELY REPORTING HAZARDS AND EMERGENCY INCIDENTS ACCORDING TO ORGANIZATIONAL PROCEDURES, USING ORGANISATIONAL
TEMPLATES ON THE OFFICE COMPUTER
• MAINTAINING AND RECORDING STOCK OF SUPPLIES WITHIN THEIR WORKSPACE
• PARTICIPATING IN WEEKLY MEETINGS, ASKING QUESTION AND JOINING DISCUSSIONS WHERE APPROPRIATE
• CLEANING WORKSPACE AND EQUIPMENT BEFORE AND AFTER SHIFT, MEASURING APPROPRIATE QUANTITIES OF CLEANING AGENTS
• ASSISTING IN DAILY FOOD PREPARATION BY WEIGHING INGREDIENTS

JOB DESCRIPTION
• HOUSEKEEPING ASSISTANT
• THE HOUSEKEEPING ASSISTANT WORKS ALONGSIDE SENIOR HOUSEKEEPING STAFF, WHO CAN PROVIDE THEM HANDS-ON TRAINING
AND SUPPORT WHILE ON THE JOB.
• THE HOUSEKEEPING ASSISTANT IS EXPECTED TO HAVE THE FOLLOWING KNOWLEDGE AND SKILLS:
• ABILITY TO READ AND INTERPRET WHS PROCEDURES
• KNOWLEDGE OF BASIC MANUAL HANDLING PROCEDURES
• TIME MANAGEMENT
• BASIC KNOWLEDGE OF COMPUTER APPLICATIONS
• GOOD COMMUNICATION SKILLS
• ABILITY TO LOCATE AND READ INSTRUCTION MANUALS FOR NEW OR UNFAMILIAR EQUIPMENT
• ABILITY TO INTERPRET INSTRUCTIONS, SAFETY SIGNS AND EVACUATION PLANS
• THE HOUSEKEEPING ASSISTANT’S KEY RESPONSIBILITIES INCLUDE:
• ACCURATELY REPORTING HAZARDS, EMERGENCY INCIDENTS, AND BROKEN EQUIPMENT ACCORDING TO ORGANISATIONAL
PROCEDURES USING ORGANISATIONAL TEMPLATES ON THE OFFICE COMPUTER
• ACCURATELY RECORD DAILY TASKS, SUCH AS: USE OF EQUIPMENT, STERILIZATION OF EQUIPMENT
• SUBMITTING REQUESTS FOR ORDERS FOR REPAIRS AND REPLACEMENT OF STOCK
• MAINTAINING AND RECORDING STOCK OF THEIR SUPPLIES
• COMMUNICATING WITH AND CLARIFYING REQUESTS FROM CLIENTS
• COMMUNICATING WITH AND CLARIFYING INSTRUCTIONS FROM CO-STAFF AND SENIOR STAFF MEMBERS.
• MEASURING CLEANING AND DISINFECTING CHEMICALS USING RATIOS

MAN POWER TRAINING SERVICES (MPTS)
MAN POWER TRAINING SERVICES (MPTS) IS A LEADING TRAINING PROVIDER THAT
DELIVERS A RANGE OF NATIONALLY ACCREDITED TRAINING COURSES. OUR STRONG COURSE
RESOURCES, TRAINER SUPPORT, AND EXCELLENT SERVICE SET US APART FROM OUR
COMPETITORS. OUR KEY VALUES INCLUDE:
• PUTTING THE CLIENT AT THE CENTRE OF THEIR TRAINING
• PROVIDING REAL WORLD EXPERIENCES
• FAIRNESS AND EQUITY FOR ALL
• BEING PASSIONATE ABOUT THE COURSES WE OFFER AND YOUR EDUCATIONAL OUTCOMES
MAN POWER TRAINING SERVICES OFFERS A WIDE RANGE OF COURSES THAT WILL GIVE YOU
THE ADVANTAGE WHETHER YOU ARE LOOKING FOR WORK OR EXPANDING YOUR SKILLS IN
YOUR CURRENT FIELD.
• WORK HEALTH AND SAFETY COURSES
• PROJECT MANAGEMENT COURSES
• TRAINING AND ASSESSMENT COURSES
• TOURISM, TRAVEL AND HOSPITALITY COURSES

TRAINING NEEDS ANALYSIS
Training Needs Analysis
Client Training Requirements
Client Name <name of the client>
Contact Details Contact Number +41-XXXX-XXXX
Email Address *******@gmail.com
Purpose of Program To ensure that the right people is hired for the job as the assistant to the catering head
Duration of Program 3 months
Number of Participants 12
Target Learner Group Overview and Characteristics The target learner group would be required for the effective decision analysis of the candidates to imply the job for the assistant to the catering head.
Training Specifications
Training Package Title The training package would include the identification of the explicit and developed work alignment.
Code and Title of Qualification Assistant Caterer
Licensing Requirements Practising of the Assistant Caterer
Pre-requisites
Qualification Rules
Qualification Framework
☑1 | 0 2 | 0 3 | 0 4 | 0 5 | 0 6 | 0 8
NA
NA
AQF Levels:
Course Packaging
Core/Elective Unit Code Unit Name
Core 37456 Catering Basics
Core 37457 Commercial Food Preparation Course
Elective 37458 Buffet Catering Course
Elective 37459 Food Safety and Sanitation Course
Core Skills Learner Profile
Names Learning Reading Writing Oral Communication Numeracy
Learner Group Skill Levels High Low High Low High
Core Skill Levels of Units Low High High High Low
Core Skill Levels for Workplace High High Low Low High
Core Skill Levels for Training High High Low High Low
LLN Support Required
Name Support Required
(resources, specialist consultation, etc.)
Document Created By
Name Position Organisation Signature Date
Approved By
Name Position Organisation Signature Date

LLN EVALUATION FORM
LLN Evaluation Form
Date of
Assess
ment
02/07/2019
Work
Role/Jo
b Title
catering assistant
Assess
ed By
Positio
n
Signatu
re
Work Role LLN Requirements
Learni
ng
Readin
g
Writin
g Oral Numer
acy
Work Role
Support Level
ACSF
Level Comments
Works alongside a
supervisor/mento
r where
prompting and
advice can be
provided.
☑ 1
Cleaning workspace and equipment before
and after shift, measuring appropriate
quantities of cleaning agents
Assisting in daily food preparation by
weighing ingredients
Learning
Context Text Complexity Task
Complexity
ACS
F
Lev
el
Comments – Task Details
Highly
familiar
contexts
Concrete and
immediate
Very
restricted
range of
contexts
Short and
simple
Highly explicit
purpose
Limited highly
familiar
vocabulary
Concrete tasks
of 1 or 2 steps
Processes
include
locating,
recognising
☑ 1
Receiving and
interpreting customer
orders and requests,
recording information
required
Listening to and asking
customers questions to
clarify and confirm orders
and requests, where
necessary
Examples
 Attends work as required and informs the
supervisor if they are unable to attend
 Attends work ready with appropriate
clothing, tools and other resources as
required
Attempts to take supervisor’s feedback into
account when practising new skills

LLN EVALUATION FORM
Reading Skills Level
Context Text
Complexity
Task
Complexity
AC
SF
Lev
el
Comments – Task Details
Highly
familiar
contexts
Concrete and
immediate
Very
restricted
range of
contexts
Short and
simple, highly
explicit
purpose,
limited, highly
familiar
vocabulary
Concrete tasks
of 1 or 2 steps.
Processes
include
locating,
recognising ☑1
Receiving payment and
giving change to
customers
Serving hot and cold
meals to customers
Example
Follows simple written or pictorial
instructions, e.g. simple signs and
warnings, emergency stop procedures for
machines, warnings such as 'prohibited
area' and 'wash hands before entering' or
safety symbols on chemical containers.
Writing Skills Level
Context Text Complexity Task Complexity
ACS
F
Lev
el
Comments – Task Details
Highly familiar
contexts
Concrete and
immediate
Very restricted
range of
contexts
Short and
simple, highly
explicit purpose,
limited, highly
familiar
vocabulary
Concrete tasks of
1 or 2 steps.
Processes
include locating,
recognising
☑ 1
Confirming orders with
colleagues and asking
advice from superior on
how to proceed with a
task, where necessary
Accurately reporting
hazards and emergency
incidents according to
organizational procedures,
using organisational
templates on the office
computer
Example
 Writes routine, everyday workplace specific
vocabulary and abbreviations, e.g. product
names.
 Completes workplace checklists, e.g. a
vehicle pre-start inspection
 Fills in details on a simple form, e.g. an
application for leave, a payroll authority or a
quality log form.